Beltourist
Address
Minsk, Kulman Street, 9офис 509, этаж 5
Business hours
Closed until 10:00 AM
Directions
Ploshcha Jakuba Kolasa
730 m
Kulman
233 m
Features
Credit card payment
Parking
Visa support
Travel insurance
Transfer
Excursions for schoolchildren
Online sales
Last minute deals
Work with individuals
Type of tours:student, ski, weekend, guided, bus, all types of tours, holiday tours, beach, educational, school, cruises, youth, entertainment, corporate holiday
Country:Portugal, Poland, UAE, Netherlands, Lithuania, Cuba, China, Croatia, Germany, Hungary, Egypt, Turkey, Russia, Singapore, Latvia, Austria, Greece, Italy, Belarus, Bosnia and Herzegovina, France, Czech Republic, Switzerland, Sweden, Slovakia, all countriesall countries, Spain, Cyprus
Cooperation with tour operators:Pegas Touristik, Biblio Globus, Coral Travel, TUI, TEZ Tour, PAC Group, Sunmar, Panteon, Anex, Vilar Tours, VEDI Tour Group
Regions of the world:Russia and CIS, Baltic and Scandinavia, Eastern Europe, Southern Europe, Northern Europe, Western Europe, Canada and USA, South America, Middle East and Turkey, South-East Asia, Far east and Japan
84 reviews
November 2, 2024
We went on a tour of Italy with this company in September. Let's start with a pleasant one.
Vladimir's guide is simply amazing! He talks very interestingly about the country, also advised where it is better to try, buy, and so on. He could be contacted on any issue. He explained in detail how things are at the border and what can be expected (but everything went fine). And it also created a cozy atmosphere not only at the border (23 hours of waiting), but also throughout the entire trip. He was very attentive to night crossings and did not wake up abruptly and loudly, spoke carefully and quietly at this time so as not to frighten sleeping people.
Drivers Pavel and Valery are professionals in their field. The road was very well tolerated, as well as careful driving and you feel safe. The bus is also good, there is a lot of legroom, all the chairs recline. The hotels in Krakow and Ferrara (Italy) were excellent, the best all the way.
I would also like to mention the work of the visa specialist Anastasia. She gave an exhaustive answer to all the questions, checked all the documents, prepared everything, although a visa was received end-to-end, but everything went quickly and comfortably. The day before, I sent all the information on departure, time and duplicated all the important information again.
The guide Andrey (Amalfi, Naples and Pompeii) is magnificent, very interesting, measured, everything is without haste and very comfortable. You listen incredibly, because he also has an interesting presentation of information that is catchy.
The logistics of the tour is also built perfectly. Everything is in order, without very long waits and stupid moves.
Now about the cons.
We were lucky with visas and we were issued through the Italian VC, but many people simply did not have enough seats on the bus and they were issued Greek visas, at first they promised that everything would be through Italy and everything would be fine (and Greece does not smell in the tour), although many who have a Greek record issued a tour like us, long before (February-April). I understand that times are difficult, but why deceive people and promise them what they cannot do.
We signed a contract with Oksana, a specialist. Initially, we warned that we were having a wedding and our passport would be replaced. Yes, she noted this in the contract, but this information was not communicated to Anastasia's visa specialist. And as a result, the record was originally in the old name, which is why I had to make changes to the record. The girl who was traveling with us in the company also had her data changed for the same reason, which caused a misunderstanding at the visa application center and she was simply refused and accepted later.
Also, the policy of the travel agency is that if you go to an additionalexcursions, you pay for them immediately in advance on the way and if force majeure occurs, the money will not be refunded to you (even if you are ill).
The place where we were settled at sea is just a monstrous nightmare! We arrived there late on Thursday evening and were just in shock. To our bungalows (houses D), there were no paths laid, dirt everywhere, there is a dining table and a canopy made of straw on the street, respectively, everything flows and if you want to eat in the rain, you will not be able to do it on the street, because water will pour on you. There is dirt, mold, cold and dampness in the houses themselves, spiders and cobwebs in the corners, a hole in the door, hot water only in the shower, there is no hot water in the sinks in the bathtub or in the kitchen. There was a hole in the kitchen countertop, covered with a piece of countertop from above. Of the two comforts, one was not working. After we started to get indignant, we were still moved to other houses (but after a day and a half), the situation there is no better - it is also cold and damp, things do not dry from the word at all (swimming shorts were wet for two days), it was also impossible to dry them outside, because it was raining. The situation is the same with water - there is no hot water in the sinks. Yes, we were compensated for an excursion to Naples, but it's not safe to live in such conditions even for a week, in fact, there were four of us and everyone caught a cold in these houses, because it was very cold at night. If it wasn't for the powders we took with us for colds, the vacation would have been ruined.
As I found out later, the company receives repeated complaints about this place of residence, and as it turned out, my friend went 5 years ago with them and settled in the same terrible place. Thanks to our guide again for solving this issue with relocation, because the administrator just left and said "solve everything with the company, it's their fault." There is also a swimming pool on the territory, but you can not swim in it, because it is dirty and green, and no one did anything about it, it was just written that because of the weather conditions it can not be used (why then everything is fine with it in other places). Even when signing the contract, Oksana also announced to us (and it is written on their website in the tour program) that in the evening there are discos and live music on the territory of the complex. Accordingly, none of this happened. On the complex's website, in the photo, these bungalows look completely different from in real life, but much worse.
The conclusion is that we will not go anywhere with this travel agency anymore, but with Vladimir's guide - with pleasure! Below I attach a photo of this horror, where we lived. It is better to make the tour more expensive, but to settle people in acceptable conditions. Go to the complex's website and find 10 differences, as they say.
I also looked through the negative reviews below and there are many where the answer is "you didn't go with us, don't make it up." So, if necessary, I will take a photo and make all the notes in the contract and also leave a review again.
Unfortunately, it is impossible to give the OS an answer below, so I will add here. Surprisingly, the norms for Italy are dirt, a hole in the furniture, a hole in the door, broken plumbing and broken furniture (closet). Yandex does not miss these photos and if you had written to me where to send them, I would have sent them. Even if the room is simple, it should at least be CLEAN and the furniture should be intact, even if it is already old. And also those photos that are on the site of the complex and those bungalows in which they actually live are simply colossally different. So I don't think your answer is correct in relation to this housing.
See original · Русский
1
October 7, 2024
We returned from a wonderful trip to sunny Croatia with a vacation on the Adriatic Sea. I would like to express my gratitude for organizing the entire Beltourism tour. Special thanks to our leader Janochka. She helped everyone, solved all issues promptly, took care of every tourist. It feels like the person is in his place, a professional. Take care of this girl. We want to ride with her in the future. Good luck to you all!!!
See original · Русский
September 24, 2024
I went on a tour of Italy from this company on 09/15/2024 for 7 days. The work of the office is well coordinated. Respect to Anastasia's manager:) Elizabeth, a visa specialist, is strict, but she did her job clearly and quickly. The visa was given for the tour) The escort was Alexander Kolomytsev. I have never met such professionals before!! It's just 1,000,000 out of 10! You can immediately see that a person lives by his work, he likes it madly!!! With him, at least to the ends of the world, Funny, smart, interesting tells and shows. Man is an inspiration. As for the tour, the program is beautifully designed. I like to walk a lot, I was thrilled with almost 20 thousand steps every day. There are a lot of cool excursions around Florence, Rome, the Vatican, and rides around Venice. Poland, Czech Republic! I even wanted to cry when I arrived in Minsk! The only thing that is not insanely pleasing is that you have to stand at the border to enter. We stood from 18 to 13 o'clock in the afternoon. Well, that's how lucky someone is.
In general, I recommend this travel agency and Alexander! I'm thrilled!
See original · Русский
1
1