It all started with placing an order and ended with the wrong bag arriving. The products are nice and stylish, but the service is just terrible. Place an order for a week, use the certificate only where you purchased it, the bag is available on the website, and when you place an order, there are no accessories ... trash. Working for brand advertising, but not coping with the flow is strong, as well as responding to messages once a day, and if you write the second one, they will tell you that it's your own fault that you wrote (they answer from the bottom). They gave me a gift, and I just spat on it, thank you. They also sent a bag made of the wrong material, and just "we apologize" ... you need to spare no money and hire staff, the bag does not cost 5 rubles, but until you order and wait, you do not want it at all.
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2
Юлия Богданова
Level 15 Local Expert
February 3
I took a backpack from this manufacturer. Small on the outside, very roomy inside, bright neon color, excellent fittings and stitching. Yes, the price is higher than others, but the quality of the product justifies it.Now I want a bag of this brand.
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Anna Lupanova
Level 3 Local Expert
October 19, 2023
Everything is terrible. Starting from the work of managers, ending with quality. The company itself creates a stir, which it cannot cope with. he takes 100% prepayment and promises to do it in 20 working days, but they never met the deadline. They come up with a lot of excuses why they can't do it during this time: they have moved 10 times, they have some problems, etc. And this is all with 100% prepayment for the product. As a result, the bag had to wait more than 1.5 months. I ordered a separate strap, they did it again for 20 working days, but they sent the wrong one!!!!!! It is impossible to find out the answer before the managers. After 2 weeks of using the bag, the accessories broke. They told me to either send it back or do it yourself. I have been waiting for the bag for 1.5 months so that in 2 weeks I would lose time again to repair it! The fittings are just awful, the bags from Alik have them 5 times better than here. On the second bag, the hardware broke after 8 months. I wrote to them in insta. They promised to deal with this and hand everything over to the head of production. As a result, nothing again. They replied that they could not help in any way and immediately wrote all the best.
Think a thousand times before you buy something there, because the quality and service can be estimated at -2.
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4
Екатерина Шахурина
Level 4 Local Expert
November 18, 2023
I ordered a bag for my mother's birthday a month in advance, a package arrived 2 weeks later, they put the wrong bag that I ordered, sent it back, fed me breakfast, various excuses that they still make a bag, as a result, after 2 months I received my bag.
Managers answer a couple of times a day, even though they are constantly online, they can't get through on the phone, they constantly had to remind themselves. The money for the mail transfer was returned after the 5th reminder. I do not advise you to get involved as much as possible
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3
Libobo
Level 7 Local Expert
February 20
I ordered a leather bag. It cost $80 in equivalent. I wore it with pleasure until I saw that it was not leather at all, but dermatin (eco-leather)! The handle was peeled off, the "eco-leather" film peeled off - I bought an oilcloth for $ 80! In the company store on Nemiga street. Ugh, to cheat like that! Or to keep silent that this is an "ECO" skin!
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2
Milana Rachik
Level 3 Local Expert
July 25, 2023
In general, I have experience carrying 2 bags and a clutch, but I don't wear it often. Of the disadvantages, in one of the bags, the clasp made from the inside in the pocket cuts, I had to tape it up. The price of the products is slightly inflated if there is no discount. In one bag-which is listed under the documents in the folders, the folders themselves are missing a couple of cm, you have to put them on their side and in smaller quantities. Zhenya, please consider this in the future. Well, on the plus side, everything is quite wearable.
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Елена Т
Level 5 Local Expert
February 22, 2022
I ordered a bag in 2018, one rivet flew off a year ago and this with rare wear, but this did not prevent me from ordering another backpack in 2022. I don't like cheating! And the fact is that the sewing of the bag takes 20 days...It's been much longer, or rather a month. The managers did not respond for a long time, or they lied openly! You send them a receipt, and they say that the order number is not visible, then they disappear for several days and the answer is already more interesting-and we are just giving your 2 pcs handbags to the courier! It's like a TV series! After a couple of days, they reply that they will send my bags soon, namely within 2 days...There are no words! Where is the truth? Why deceive people like that? The owner manages to write his Instagram posts, but does not respond to when the bags are ready! Therefore, I do not advise anyone to test the nervous system in this office and just pass by... Or you could attach a photo with the managers' answers and the dates of these answers, but it's a shame even for you!
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Ольга Катович
Level 11 Local Expert
May 23, 2022
There are already three bags of this brand in my collection, both old models and new items, I ordered both through the website and on wildberries, the quality is excellent, there were no problems in wearing, excellent leather, excellent accessories)
It's nice that they put a small leather coin holder as a gift)
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3
Кристина Бруй
Level 2 Local Expert
August 9, 2021
I would like to leave a review about Bychkovsky's handbags.
Indeed, there are delays in responding to messages, but I have always been fully and specifically answered questions about my order.
I ordered z handbags and I'm happy with everyone so far.
Kuchuk ordered the first Handbag in 2018 and I still wear it, it looks good, of course, it was slightly worn out during use, the leather is high-quality, keeps its shape.
I've been wearing Barbara's eco-leather backpack for 2 years now and it's like new. Careful attitude and accuracy do their job)
The latest model of the Kiwi handbag is just beautiful, roomy, bright, comfortable, just something for its price.
I received two orders on time, the last one with a delay, which I was notified about.
I can recommend this designer, as I am satisfied with the quality of the products and service
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1
Людмила
Level 12 Local Expert
May 27, 2021
I had the experience of ordering a handbag 1 time 2 years ago for myself as a birthday gift with home delivery. They made it the way I wanted, qualitatively, after 2 years of wearing it in the same form as it was. The courier brought it home after making a phone call. A nice bonus to the purchase was a small leather coin holder, which I still use. As far as I remember, there was a 10% discount in honor of the birthday, which is also nice)