The most terrible company!!! I applied for the first time to give my husband the documents in the military unit. I came to the point of dispatch, we immediately discussed with the girl that it was necessary to leave the parcel at the checkpoint, because there was no way to receive a call from the courier (AND DELIVERY by COURIER), and there was no way to sit at the checkpoint and wait for the courier (military people would understand). The bill of lading contained EVERYTHING!!! specified. The parcel was delivered quickly, but was not left at the checkpoint because it had to be passed from hand to hand. And no matter how much I explain the situation, ZERO ATTENTION!!! Now I have to drive 800 km from Moscow to pick up a parcel at the pick-up point, take it to my husband, and drive back!!! IS THIS REALLY A SERVICE??? The INVOICE CLEARLY STATED WHERE AND HOW TO LEAVE THE PARCEL!!!
Moreover, the courier hung up when she called him!
AN UGLY ATTITUDE!!! Emotions are the most negative!!!
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3
Ника Васильева
Level 3 Local Expert
February 8
There were two parcels waiting . Today 08.02.2025 we wanted to pick up the parcels . Arriving at the apartment at 11 Internatsionalnaya St., they were confronted with the rudeness of a girl who gave out one package instead of two. Although I saw my package and said it was probably for me. As a result, the specialist yelled at me, gave me one parcel , and the second one remained at the pick-up point . I ask the management to have a conversation with their employees and check for professional suitability, such employees lower the company's rating with their incompetence and leave the worst impressions about the SDEK company as a whole. We will select other companies for the future.
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Иван С.
Level 2 Local Expert
January 7
A part for the car! I called to understand that ng is on the nose!! Are you sure you'll be in time? Manager, answer -yes, of course!!! The trains are all running in bunches! The result was sent on December 28, it was planned to be delivered on January 4, 8 today!! The package is in Novosibirsk!!!! I pay 2500 a day for the car to take up space in the service station!! Two more days and I could fly there and back myself!!