CDEK
125 reviews
January 25
Disgusting attitude, documents were sent, the delivery time was indicated "we will deliver within two days", on the website the maximum delivery time is four days "from Gomel to Moscow". As a result, six days passed, after the correspondence in whatsapp, there was no promised call, after the call to the call center it was said that the deadline had been increased by an unknown amount, after the question that the parcel could go for two weeks, she said maybe more and did not know at all and that they did not have maximum deadlines at all. It was just terrible to send signed documents with a seal, and understanding that then there is no one there to pick up and that then I don't need it, it doesn't matter at all. I have never met such a horror, the documents would have reached Minsk from Gomel in three days for three rubles by ordinary belpost or European post, but here the parcel went to the same Minsk for six days!!!!!
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1
January 15
Disregard for customers and for doing their job of delivering parcels. For the second time, I encounter sdek against my will (it is with small letters - they are very short of handling large ones). Package (no. 15****7136 ) I arrived from Tomsk to Gomel as early as January 05, and from that moment until January 15, until I myself began to write to support, there were no movements to deliver the parcel. Well, except for two notifications in Viber about the delivery of an order to the courier and endless notifications in LC "the order has not been delivered, choose another delivery date." Only on January 15th!!! 10 days after the parcel was delivered to the city and two days before the end of the storage period, my question is "and where? And when?" in Whatsapp, in correspondence with a support girl, it turns out that they cannot deliver, since I have a Russian phone number (it turns out that in the 21st century, with a bunch of messengers, this is a problem). For this reason, they cannot contact me, although they are safely conducting an analysis of the situation with me in Whatsapp and have notified me twice in Viber to the same Russian phone number. Naturally, they corresponded with me from the position of "you're a fool", "you need to - you think", just as they called from a Moscow number - supposedly to help - and offered to sit at home all day waiting for a courier or quickly rush to their office on the last day of storage. Both options are so-so - they put me in front of the fact and the need to adjust to them. The conclusion suggests itself: for 10 days, no one cared that they couldn't deliver, and if I hadn't contacted them, no one would have responded anywhere. The payment was taken for the service - and adios! They only create the appearance of work - useless alerts in Viber, LC. Yes, it would be better to specify specifically there or there - how to deliver, how to contact?! And not to bring the issue of delivery to the point of absurdity, in which, as it seemed to me from successful experience working with other companies, there should be no such problems. Somehow they lose the understanding that they work and exist at the expense of customers who order and pay for the delivery service.
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5
1
May 3
A good pick-up point. When I was here, the staff did everything quickly and efficiently. No complaints.
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September 14
Prompt service, convenient location!
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November 25, 2023
It's great that there is such a post office, not expensive, fast and without problems. Well done employees do everything clearly. Parking is also no problem.
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April 19, 2023
Expensive does not mean high quality! I have been using the company's services all the time and considered them the best, until today. I had to send a package from Gomel to Brest. I looked at the site, the period is 3 days. As a result, today is the 3rd day the parcel is still in Minsk. A question! Why pay 2 times more if EMS mail delivers a parcel on the 3rd day 100% in the Republic of Belarus? I called the hotline, they replied that the delivery on the invoice is generally a week and the fact that your deadlines are on fire is your problem. Well, since this is my problem, then do not mislead people and write the exact dates on your website.
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11
2
October 22
Convenient location. Parking lot. Quick registration
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August 3
A GOOD PLACE FOR US TO SEND PARCELS TO FRIENDS, RELATIVES. CLASS!!!
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October 26, 2023
Not a bad organization engaged in the delivery of certain goods, the staff is polite, they do everything quickly.Parking seems to be there (but a little further, into the depths, near the store "fasteners", well, everything seems to be normal)))
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1
February 18
I want to leave a review on the work of Sdek, it was a full house yesterday. I waited for the courier as a result, I was unwound, the managers called and said sorry today, that is, the next day before 14 o'clock it will definitely bring In the end and today the day ended and I did not wait for the parcel, This is some kind of horror
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1
November 4, 2022
I didn't use the delivery service, but I've been to this place more than once. The staff is excellent, the manager Maxim (teski) is generally a good guy. Queues are most often in the evening, after all, people fly from work to pick up parcels. And so it's okay, the guys are pulling quietly, good luck to them 🤟
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2
2
February 1
I really did not like this point: there are few places, they serve for a long time. When the queue is not checked at all. The entire space in the room is filled with boxes.
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January 24
I am very glad that we have a mortgage in Gomel, I have been using the services for the second year, it is possible to quickly send the necessary documents to the Russian Federation.
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March 22, 2023
There are no comments or complaints about the work of this company, they fulfill all their obligations, affordable prices, fast delivery, polite staff. Employees often change, but this does not make it worse, everything is on the level.
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1
November 30, 2023
Good guys. They helped, prompted, very pleasant and professional
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2
December 1, 2022
In the SDEK company, there is no interaction between departments, as well as a consulting service at all. On 22.11, two parcels were sent to me from Moscow, which were delivered to the sorting center in Gomel on 24.11. On 25.11 I changed the delivery to the door to pickup from the pick-up point on Mezhdunarodnaya Street , I was told that the parcel would be delivered to the specified point on 28.11 , which I considered long to move around one city , given that it was delivered from Moscow in two days . On 28.11, I contacted a consultation in Minsk , as the number is indicated only by them. I was told that the parcel would be in the afternoon, after lunch I contacted the consultation again, they said that the parcel was in stock and was not moving, which is already visible from the tracking, filled out some kind of application and said that they should call me back. On 29.11 I contacted the consultation again , but they again issued some kind of request and said that they should call me back , however, no one called on 28.11 or 29.11. I went to the pick-up point on Internationalnots Street to find out where my parcels are, to which I was answered, go to another pick-up point and let them look there. Is it normal? After all, money was paid for their delivery. After I made a claim, the receptionist began to look for something among the parcel and said maybe where , although before that she sent it to another delivery point . On 29.11 I contacted Minsk again and they again issued some kind of request and said that they would call me back, but no one called me back. On 30.11 in the morning I called Minsk again with claims about where my parcel was , to which they replied , you know what? Yes, that's right, we will make an application. Some kind of nonsense and not a consultation . Deciding that no one can solve anything, I decided to go to the sorting point. Arriving there, they answered me there so your parcel was sent by post on 28.11. Could the consultation or the administration of the SDEK on Internacional Street not contact the sorting center and find out this information? Otherwise, in the end, no one even called them, but they were messing with my brains
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6
2
June 28
They served sooo fast. Thanks !
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June 4
For a very long time, there was a malfunction, they didn't even give me the parcel... I couldn't pick it up for a week. I've lost a lot of time
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May 24
Good attitude of the staff,fast delivery to Moscow
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August 14, 2023
everything is processed quickly enough.
the disadvantage of most pharmacies is the lack of suitable boxes for different shipping rates.
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1
October 8, 2023
Competent guys serve clearly, to the point, quickly. Well done!!!
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1
December 16, 2022
I liked everything, although there is a lot of workload on the eve of the new year, but the guys act clearly and harmoniously
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3
November 1, 2022
Disgusting manual, missing packaging material. They say we do not pack parcels, they charge money for the shipment, labeling it with glass, but they are not responsible. Generally disgusting!One organization is with Russia, they pack and respond there, but not here. Advice, meet the stated requirements ---->"management" if you hold such a position
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1
5
February 8, 2023
No one delivered my order on the appointed day. The phone is picked up only by a common number, but there is zero sense. Now sit and wonder if my parcel will be delivered to me at all, or how in other reviews I will be forced to go to sorting centers and cosplay a detective.
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3
October 5, 2023
Door-to-door delivery does not work... The parcel is carried around Gomel for two days and cannot be transported to. Do not pay for this service.
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1
July 28, 2023
We agreed that the parcel would arrive at this branch. I came, they searched for her for a long time, but it turned out she was taken to an International
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1
2
April 27, 2022
Excellent service speed and a good sense of humor from the staff) everything is fast and convenient, courtesy and attitude to customers are on top)
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June 29, 2022
The best department! The staff is always friendly and helpful. Parcels always arrived from this branch in one piece and on time.
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November 17, 2021
I have repeatedly had to send parcels to Russia. I will not say that the services of this organization are cheap, you could certainly try to find other organizations, did not bother and did not lose. SDEK fulfilled its obligations qualitatively. And by delivery time, right up to the door to the final recipient. The only inconvenience was that the goods from Gomel were picked up twice a week and went not directly to Moscow, but through Minsk. But that was 3 years ago. Maybe a lot has changed.The paperwork took 7 minutes. There were no queues. I liked it and recommend it
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1
January 22, 2022
Just yesterday I was at the courier point, sending a parcel. Well done guys. They work politely and promptly. I'm afraid we don't have many such points. The point itself is small, there is little space, but it is quite clean despite the snowy slushy weather
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2
March 21, 2023
I use it occasionally, always as quickly as possible and to the point. Recommend. Approved.
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3
November 9, 2022
Polite staff. I didn't find any problems with delivery. I have not encountered queues. But the prices are cheaper for Belpost. There is no parking at all.
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4
January 14, 2022
Fast and relatively inexpensive parcel delivery. In my case, from the Russian Federation. And the location of the office is convenient, the sign is perfectly visible - do not get lost
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1
July 13, 2023
A good department. They meet the customer halfway. Only positive emotions.
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1
October 4, 2021
I used this service for the first time. On Thursday, September 30, a parcel was sent from Minsk to Gomel. At the dispatch stage, the emphasis was placed on the importance of delivery dates: Monday morning. The company assured that the parcel will be delivered to the specified address before lunch on October 4. I tracked the parcel by number - on October 2, on Saturday, the parcel was in Gomel at the pick-up point on the street. International, 11. I called back to this point, where I was told that the parcel was with the courier, Delivery from 10.00 to 15.00. My request to contact the courier in advance was not satisfied. They said wait! I'm waiting. There is no parcel, the courier is not calling. The phone in the office is not answering (I called more than 10 times). I contacted the departure point in Minsk. At least they talked to me politely, but they couldn't help me in any way. It's already 16.30. No one gets in touch. Even in a purely human way, no one called back. I'm having huge problems with this situation right now. And financial losses, including Very large ones. This is the worst service I've ever had to use. I am very indignant!
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8
1
July 19, 2021
I wanted to send a large cargo, I agreed on everything, said the exact dimensions and weight, as a result, the courier arrived and took the parcel. An hour later, they call the person who was supposed to receive the cargo and tell him the amounts are much higher than the amounts that were previously announced to me, I call them at the cantor to clarify what and why they miraculously changed weight and size I was personally sure of the size of the certified one, I wrote the dimensions according to the product manual, but in the end they got more, after asking me to ship the goods that I refuse to send it for such money, they told me that I should still pay the entire amount for delivery, even though the invoice was not yet entered into the database and the goods were not loaded,and the most interesting thing is that they tell me one amount and the person to whom I sent the parcel another amount, as a result, I had to call the main office in Minsk and deal with him there, the dispatcher girl was shocked and all this time she had to decide with her superiors after an hour of silence, she called back and said that the cargo could be picked up for 20p and not for the amount that was named at the Gomel office at Bogdan Khmelnitsky .I strongly do not recommend this cantor, a lot of time spent on travel and negotiations, as well as taking a weekend at your own expense
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4
February 28
I went in, called the phone number, signed, picked up the parcel)
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August 16
Great.
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1
1
December 11, 2022
The staff is young. The consultation is weak. Although the goods were accepted for delivery quickly and clearly.
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3
January 26
Well done, fast and beautiful
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September 1, 2022
Everything is great! Fast and not expensive
delivery. Guys with a sense of humor)
Everything is great!
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1
October 16, 2021
Polite staff. Neatly packed. And the parcel reached the Moscow region in 3 days. Although there was little hope. Thank you. And the shipping prices are reasonable.
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3
April 12
Quickly and culturally.
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September 13, 2023
I liked it, fast and clear
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April 20
Everything is very bad!!!
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1
February 22, 2023
I have repeatedly used the services of SDEC. Always fast, prompt delivery and service.
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June 7
Of the three locations I've been to, the service is the best.
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March 10
It is very dirty in the room (
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June 11, 2021
I was sending a large cargo. And they didn't treat him very carefully. Despite the fact that he was sent across Belarus, so he arrived at the address back to Belarus with a passage through Moscow. And so the staff who meets you and accepts the parcel is very polite.
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4
July 24, 2023
Parking, you can say no, but as it is, it's fast
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3