Citizenship and Migration Department

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Алина Козинцева

Level 2 Local Expert

I could have given you 0 points, but I would have. Arriving at the hotel on Saturday at 12:30, it was no longer possible to get a ticket. Terrible service. There is one specialist sitting at the 16th window of the Moscow district. The service of each person is long. We were standing without a ticket (because the machine no longer issued a ticket) and they took a queue (that's what this specialist said). As a result, at 13:00, she accepted everyone on a coupon and told the rest that she would not accept them anymore. It would have been fine, but the girl who was standing behind me really asked for it and was accepted. So if you don't accept people already, then don't accept anyone already. As a result, when I went to get the girl, the lights went off everywhere and that was it. Neither hello nor goodbye. It's a terrible place. If only it worked like that in medicine or in other fields.......

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Natalia Костенко

Level 6 Local Expert

Terrible attitude towards people! To get a ready-made passport of the Republic of Belarus of the Moscow region, you need to spend from an HOUR to TWO in the queue!!! On average, 10-15 minutes per person!One person works for the whole area!!! It's easier to live without a passport than to get one!

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Влад ......

Level 2 Local Expert

I would like to express my gratitude to the staff of the OGIM of the Moskovsky district for the fact that the staff reacted with understanding to the situation, clearly explained the list of necessary documents and the procedure. Despite the heavy workload, the reception was conducted without unnecessary delays.

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Вячеслав Б.

Level 5 Local Expert

It couldn't be worse. It takes 2 days to get a passport. There is one window for each district of the city. There are very few places to sit and wait, there are a lot of people. Stuffy. There are no air conditioners. At the stand, they offer to evaluate the quality of work on the site, the quality of services.white. the site does not work either. In one word, horror

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Рудьман Ю.

Level 2 Local Expert

The issuance of passports is poorly organized, passports were ordered urgently, they arrived on the appointed day, but they are not ready yet, so they stood for 3 hours, still waiting for the final registration - how can this be understood? For such a procedure, you can demand a refund for urgency, it turns out, in other areas we demand it if something went wrong. We are all human beings and everyone wants to be treated with respect.

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ася с.

Level 3 Local Expert

I read the reviews and thought everything would be terrible. I arrived half an hour before the opening, there were already a lot of people. There was a queue as soon as it was launched, but according to the number, it was my turn in 10 minutes. While I was waiting, I made the payment via erip. I did a biometric one, it was very simple and I didn't fill out anything, I just needed my old passport. In theory, I only stayed there for 40 minutes, along with waiting, as I took the number. Served by a young girl, very polite. I picked it up on Saturday morning, too, I thought there would be a lot of people, but there were no windows, everyone was working and there were only 5 people in the hall. Thanks!

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Татьяна

Level 2 Local Expert

It's just a branch of hell on earth!!! Why hasn't anyone figured out the job in so many years? So many complaints? You have to wait at least three hours to pick up your passport! There is only one girl who is not in a hurry, and there are a hundred people in line! At the same time, there is nowhere to sit in the room, it is stuffy. And it's scary to go outside: the queue is not in the order of the numbers, you can just skip when they call. Please put things in order!

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SplitFleet

Level 4 Local Expert

I wanted to get a passport in the OGIM of the Moscow region. We provided all the information very quickly and clearly. All operations were completed on time. The staff is responsive and competent.

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Алиса Л.

Level 2 Local Expert

I applied for an ID and a biometric passport, Leninsky district, I came on Saturday at 8:30, I was practically called to the booth right away. The employee is polite, friendly, told me everything, the photo was taken 2 times so that everything would suit me. I am happy with the visit. Thank you for your promptness and attention to visitors. An old passport and a payment receipt are now sufficient to submit (you can pay on the spot via erip).

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Лариса Мелянюк

Level 2 Local Expert

Good day! Today I applied for a passport replacement. It took 20 minutes!) It came in 10 minutes. Before lunch. I assumed that I would take the ticket and wait. At 13:02, a guy came out and asked: who is there to serve. There were 2 people. I was invited first, when I came out, they invited the next one. I left the building at 13:10! All thanks to Klimuk (unfortunately I do not know his first name and patronymic)), an employee of the Brest region. A wonderful young man during his lunch first accepted everyone who was there, and only then left for lunch. And they could have waited an hour.) Thank you very much for your empathetic attitude towards people!)🤗

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Диана

Level 7 Local Expert

We made passports for three people. To get them at the department, I spent: On the first day: 3 hours, On the second day of issue: 2 hours, On the third day: 3 hours. In total, I killed 8 hours to get the passports!!! This is darkness! Why? Answer: you come in, take a service ticket. And you're waiting for your turn. If your coupon number has not come up by the end of the working day, it's okay, you can come get the coupon the next day! And again, you have to wait for your number again. You think that everything is simple, you can take a ticket and go about your business, since the queue is so huge that people are even standing on the street. But no! I hasten to disappoint you. The queue goes in some God-knows-what order. That is, if number 23 is on, and you have 105, there is no guarantee that you will not be called later than number 50. That is, you stand for 3 hours, because you can be called at any moment. And if you are not in place, your turn is simply skipped. Of course, this is all during the working hours of your day, for which your management at work will skin you. Darkness. It's just darkness. I thought mail was slow (it used to work, now everything is fine), but no! 8 hours is a record. It's a pity that this is a record breaking the bottom(((

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Ольга Теглева

Level 5 Local Expert

I came to apply for a residence permit. I took the ticket at 11:33 a.m., I was next in line. It's 2:20 p.m. and the only window dealing with this issue is still not working.

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Галина Кучиц

Level 2 Local Expert

I applied to the OGIM of the Moscow region. They are accepted very quickly, everything is clear and without delay. Information is conveyed as clearly and easily as possible, and all questions are answered. I was satisfied with the service

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Ольга

Level 8 Local Expert

I can't say anything good!About a hundred people per window of the Moskovsky district . In other windows, they talk about life. Why bother with these booths if you work alone?

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Алиса

Level 7 Local Expert

This is a horror and a mockery! To pick up your passport, you need to stand for several hours in a cramped corridor! One window is working!

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Медвед

Level 7 Local Expert

I issued a residence permit and registration. The process took about an hour with waiting in line. The staff is polite and competent. There is a disadvantage - the operations in the terminal for receiving coupons are not quite correctly scheduled, so I took them to the wrong window, but the employee redirected them to the right one, I did not have to take a new coupon. Suggestion: post the payment information somewhere on the stand: the ERIP tree. I blunted it, but I didn't figure it out right away. A hint would be helpful.

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маша

Level 3 Local Expert

I would like to express my deep gratitude for your professionalism, efficiency and human attitude! The staff of the Moskovsky district showed attention and understanding, helped in a critical situation. Thank you for your hard work and patience!

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кися

Level 11 Local Expert

there is no attitude - it's all for people!? just get a passport of an ordinary citizen of the Republic of Belarus. I stood in line for exactly 3 hours. There's nothing to breathe. There is no water. There's nowhere to sit. This is lawlessness!!! score zero (0) please restore order in this organization!

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Ivan Wolf

Level 3 Local Expert

The second floor. 2 windows out of 18 are working. One client is accepted, then an hour of filling out documents. You can take a ticket and it just won't be called anywhere for a few hours

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Mari G

Level 2 Local Expert

I would like to share my positive experience of obtaining a passport at the department of OGIM, Moscow region . The paperwork process was fast and efficient, which pleasantly surprised me.

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Юлия Н.

Level 3 Local Expert

Good afternoon! From the bottom of my heart I want to thank the specialist of the passport office Nazarova Ulyana Andreevna! In a difficult situation, I helped to find a solution and everything was resolved in the best possible way! Thank you so much

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Андрей Лукин

Level 3 Local Expert

This is just a mockery of the civilized services of the state apparatus. On 12/24/23, the day has been set for the issuance of my passport and I do not understand why they set the date of receipt of the passport, which falls on Sunday! Sunday and Catholic Christmas were not working days. On 12/26.23 at 8.30 I took a ticket to OVIR in the Moscow region to get a passport. There wasn't a single customer in the whole building. Only OVIR employees went from cubicles to cubicles with tea bags and cookies to each other. After 15 minutes, I started asking the workers why they couldn't serve me, to which I never received a clear answer. After 20 minutes, I went to the head of the Moscow district, who was also not in place. It seemed that all the employees were having tea together. After 35 minutes, my turn came up, considering that there was no one in front of me at all! When asked why I was not served, I received a rude answer that the employee alone works for the entire Moscow district. I was sent to the Department of the Ministry of Internal Affairs to provide a book of feedback and suggestions. The employee refused to give her first and last name, which was already in violation of the Civil Code of the Republic of Belarus. After I introduced myself, Valeria Yurievna Trafimovich could not find my passport to hand over. Was it really impossible to prepare passports for issuance, which were supposed to be issued on 12/24.23? After a while she came with my passport and said that the boss wanted to talk to me. After receiving my passport, I went to the chief Lyganovsky Dmitry Tadeusevich, whom I waited for another 20 minutes. When describing the situation and the apparent violation of discipline, Lyganovsky D.T. only advised to write a complaint on the spot. As a result, I lost 1.5 hours to get a passport, provided that there was no queue! This is some kind of lawlessness in a public institution!

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Александра П.

Level 2 Local Expert

I lost my passport, and I came to get it back at the Moscow OGIM. Everything was done very quickly, of course. They are accepted quickly, the information is conveyed clearly and clearly. It left a good impression.

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Павел К.

Level 6 Local Expert

It's stuffy and hot, why didn't they put an air conditioner in the new building for people. The queues are huge. A couple of windows are working. They work slowly, drink coffee between visitors. You have to stand for half a day to serve and pick up half a day. I paid a lot of money and I still have to stand up. Publishing over people! Score 0!

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Елизавета Гуща

Level 2 Local Expert

I lost my passport and applied to the Moskovskovo District Police Department. They accept it quickly. All information is conveyed clearly. All employees are friendly and competent.

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Александр Веремчук

Level 5 Local Expert

Out of a large number of service windows, only 2 are working. To say that the queue is large is not to say anything. 2 hours waiting to pick up your passport. Everything has been done to make people suffer. The queue goes out of order, xs you have to wait another hour or have already missed your turn. Parking for 10 cars and only for employees of the Ministry of Internal Affairs, the yards of nearby houses are clogged with cars (residents are probably very happy), and this is a new building.

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Тамарка🌺🌹💋

Level 5 Local Expert

I can't say anything good, we handed over our passport documents after losing them, we stood for 2 hours and 40 minutes. They have one specialist who deals with these issues and also accepts the chairmen of the Housing and Communal Services, the chairmen sit for an hour, one sat for 1 hour, the second for 1 hour and 20 minutes. The specialist is in no hurry, as usual. Is it really impossible for np zhspk to plant a separate specialist? In short, there was a scream!

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#redevilworks

Level 9 Local Expert

The place is simply a "masterpiece".Some workers come to work literally a minute before the opening, and then everyone wonders why the queue starts... I arrived at 7.40 - and was already 6m. Is nothing bothering you? People are on edge. He yelled more with mockery - "Rate the quality of service" - rukalitso. How can you be evaluated? Guys, it's time to change something.

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Герард Войнич

Level 6 Local Expert

It's just awful. They don't answer the phone. I called all the numbers I could find, but no one deigned to answer. I am a citizen of another country, I needed advice and help. Just don't give a damn, and this is the city of Brest!!! It's a shame!!!

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Luchiano Luchio

Level 13 Local Expert

There are always huge endless and slow-moving queues, there are no parking spaces for cars, there are a lot of people inside, there are also not enough seats, it is stuffy and there is no oxygen. And nothing changes year after year.

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света к.

Level 3 Local Expert

If you want to spoil your mood, go get your passport. 2.5 hours of waiting and not waiting for your turn. The ticket hangs in standby mode for an hour and then you find out that instead of calling on the ticket, a live queue has been organized. That's why no one calls me. But no one will give you the passport -the working day is over.

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Yuliya

Level 2 Local Expert

I stood in line for two and a half hours to get my passport in two minutes. The numbers of the coupons are different, so it's not clear how many people are in front of you. The room is completely packed with people, everyone is standing, there are very few seats. All operations and all three districts (Moskovsky, Leninsky and Brest), all in one place. A terrible organization. It's just a mockery of people.

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Артур Фархутдинов

Level 7 Local Expert

The review is not intended to offend, offend, or complain to anyone. Rather, for the management to see the problem. At the end of last year, I made a passport for a child. I sat in line for 1.5 hours, realized that the queue was moving only to issue passports. I saw out of the corner of my eye how sweets and tangerines were cheerfully shared in one of the cabinets. A short answer was received to my question to one of the employees about the number of windows working for the Moscow district: - One thing, but what? Having approached the head of the Moscow district, the issue with the reception was resolved in 2.5 minutes. But that was not the case. The girl's attitude is like I came to her house. It turns out that the employee has a break in 6 minutes. Come back after lunch, she said. Well okay. Come. For her to say one phrase: - Come back in 2 weeks for your passport. Last month, I applied for a replacement passport due to loss. I waited on the ground floor for 1.5 hours, I found out that after losing it, it was on the 2nd floor. And there's a queue. Again, the issue was resolved only through the boss. Probably if everyone solves the problems of employees through the boss - at what point will order come there.

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Валентина Богуто

Level 2 Local Expert

I come for the second time to get my passport, the first time I waited an hour, I realized that I would not have time to get it that day. On the second day, the queue was no smaller (there was nowhere to sit, 3 ottomans for the entire corridor... The rest of the people are standing or sitting on tables that are not clear why they are standing in the hallway... It would be better to put up benches. Improve the issuance system!

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Виктор Торнов

Level 4 Local Expert

I decided to change my old passport to an ID card and a biometric passport. You pay in advance for 2 positions in the ERIP: Ministry of Internal Affairs-Citizenship and Migration-for citizens of Belarus- Brest-Leninsky District Police Department (Moscow)-Issuance and exchange of an ID card (issuance and exchange of a bio passport). You take a ticket to the queue- registration of an ID card I waited 3 minutes - they called me into the cabin, there is also a device for photos and fingerprints of index fingers (this is where all biometrics ends). You can take photos several times if you are not satisfied with something. All you need is an old passport and payment. 2 signatures and that's it, 2 receipts and an old passport are given. With them in 15 minutes. days to receive docks. It is better not to go in the morning and in cloudy weather. There will be no glare from the sun and the face will be fresher.

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Алексей Степанов

Level 2 Local Expert

On 01.12.2023, I applied to the OGIM for the exchange of an ID residence permit (2nd floor). After 15 minutes, I received a list of necessary documents and explanations on the algorithm of further actions via an electronic queue in the window. 02.12.2023 on Saturday, at about 09:00, I took a ticket on the ground floor, after 5 minutes I was invited to the cabin. Polina Baydovskaya, an employee, did her job flawlessly, clearly and quickly, communicated with my elderly relative extremely correctly, very attentively and affably. Polina - a big human thank you. The mood has been great since the morning! Such workers deserve encouragement!

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Марина Винничук

Level 2 Local Expert

Those who managed to get a passport in 15 minutes are the lucky ones. I sat for 1 hour and 40 minutes yesterday. There were 34 people in front of me to get a passport. It seems to me that this is not normal. I would like to wish you to reconsider your approach to work.

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Елена Питаева

Level 4 Local Expert

It's time to change the documents. I went to the website to see what documents are needed for this. I prepared it. I came to take it, but it turns out to be completely different. The information on the organization's website is outdated. I wasted money on photos, but I need to be photographed in a place where the photos are not good, the lighting is bad, I have not come made up yet. I was upset that there would be a bad photo in the document. But there is one plus, and a star for it. The girl who accepted the documents was friendly, which is unusual in our mentality.

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Андрей Марчук

Level 3 Local Expert

Pick up a ready-made passport - from two hours! There is no parking, there is nowhere to sit, the efficiency of the electronic queue is 0! Thanks, it's worse than in the MREO. Waste of time

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КУЗНЕЦОВА НАТАЛЬЯ

Level 4 Local Expert

The wait lasted less than 10 minutes. The issue of the passport itself takes 5 minutes. In total, about 15 minutes. I drove longer.

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Катерина Демчук

Level 2 Local Expert

There were questions about the residence permit... They accepted without problems, quickly, clearly explained everything on the 2nd floor, I went twice. one time the guy took it, the second the blonde girl.Well done, I put 5 stars.

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Мария Машкова

Level 2 Local Expert

Very polite and helpful staff, do their job quickly and efficiently!

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Екатерина К.

Level 8 Local Expert

Yes, I agree with the majority: there is no sensible information at all. I share what I learned during the submission of documents and the replacement of my passport with an ID card in connection with the change of surname. Take with you: PASSPORT, MARRIAGE CERTIFICATE AND ARRIVAL AND DEPARTURE SHEET. You print the arrival and departure sheet in the 10th window. You just need to select the "paid services" option. It costs 5 rubles. After that, these sheets need to be certified by the passport office (I do not know how to deal with cooperative houses). Pay by ERIP and feel free to apply. They see the payment, you don't have to print the receipt and you don't need any photocopies. The employees are all different. The pleasant lady in the second window left a pleasant impression, but the young girl in the 1st window... is a very unpleasant person. He answers the questions after a heavy long sigh and a look from under his forehead. I put 2 stars that I did not have to wait long in the queue for submission. But the general impression of the employees and the lack of information devalue the convenience of quick filing.

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Антон ю.

Level 3 Local Expert

Incredibly negative feelings, no one works, they go to drink tea or coffee, but just not to work

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Елена Иванова

Level 6 Local Expert

I read a lot of bad reviews and went to pick up a ready-made passport with fear. I was served quickly and politely in 15 minutes. The only note is that the coupon issuing device has run out of paper, you need to remember your number. Great place!

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саша в.

Level 4 Local Expert

It's a terrible job, everyone drives their friends to get a passport, I sat for an hour and a half, where the bosses are looking, people are also sitting on the other side of the booths...It's awful, disgustingly simple

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Людмила Насулич

Level 8 Local Expert

Thank you for your kind attitude. Starting from the first stage of registration of residence permit documents, until the last one. Polite, friendly staff. Very pleasant. Good luck and patience in your work.

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Darya Benevolenskaya

Level 5 Local Expert

The disgusting attitude of the staff, they tried to call for 3 days about the passport. They picked it up once and dropped it. The second time, a "boorish person" picked it up and said that I would not look for anything! I called again, and this is the third time I've talked to them. After a huge number of non-calls. They deigned to pick up the phone and I have already made a scandal, for what reason they refuse to look for my passport, the girl did not name herself, did not even introduce herself! (Why should I listen to rudeness? Because they don't want to do their job?) While the girl was looking for my passport, she was very confused about how rude I was, that I was forcing her to do her job. That I should be standing in line with everyone, not making phone calls! If she had introduced herself, I would have written all possible complaints about the rudeness of the staff! I would like to add to the review, there were the following attempts to dial, they got through, said there was no passport, on the same day after 30 minutes, I personally arrived, sat in line for 3 hours, and some miracle the passport turns out to be already lying for three days, but they say on the phone that there is no!

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Екатерина Свидерская

Level 3 Local Expert

6 the window is drinking tea and sitting on the wb. A complete negative vibe

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Ольга Ухналёва

Level 6 Local Expert

We were dealing with a difficult question, we almost did not hope that something could be done. But as a result, they helped us during the day! Special thanks to the head of OVIR Dmitry Tadeushevich for his assistance in solving our issue, for his polite, patient and kind attitude. Thanks to the other employees as well.

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Citizenship and Migration Department

88 reviews