We came to the coffee shop with a friend at 19:50, the opening time is until 20:00. The bartender refused to make coffee, as she indicated that the coffee shop was already closed. I repeat, the opening hours are until 20:00. The bartender indicated that she had already cleaned and washed everything.
Dear administrators of this coffee shop, I ask you to pay your attention to this, as it is not right to refuse a customer 10 minutes before closing. The coffee takes 3 minutes to cook, there was no queue.
I was disappointed, because there was enough time to prepare the order. I wonder how often this happens, and do you have a policy that allows this?
I expect that this will be taken into account in the future to avoid similar situations.
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Мария Зычкова
Level 2 Local Expert
October 5, 2024
Let's start with the staff service: the girl Victoria served, customer orientation-0,then the order was a cappuccino with a volume of 0.4 in the menu cost 5 rubles, there was 6 rubles in the receipt, then she took a puff pastry with spinach and cheese, it was not offered to warm up and the puff was hard and not fresh, the coffee was just disgusting (mega sour, even after adding sugar), despite the fact that usually everything is always on top in the coffee. please pay attention to this institution. the mood was spoiled by the service and tasteless coffee and pastries
See original · Русский
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Show business's response
Al Z.
Level 3 Local Expert
January 12
Customer orientation is the ability to identify the needs and desires of customers in time to satisfy them with maximum benefit. Ideally— to exceed expectations and cause delight. We exceeded expectations and I was absolutely delighted when, 10 minutes before the end of working hours, they refused to make coffee because they were cleaning.