Confectionery house Trukhanov
Business hours
Open until 8:00 PM
Directions
Fabryka 8 Sakavika
84 m
Customer traffic and business hours
17:00Usually busy
Mon
Tue
Wed
Thu
Fri
Sat
Sun
87 reviews
January 4
Everything is great: the cakes themselves are great, especially the bird's milk and napoleon.
Mulled wine here is generally the best of what was drunk in Belarus, while it costs like a cake, 8.5 rubles.
A very stylish and courteous seller pleasantly surprised me, although, judging by other reviews, this is either not Trukhanov, or not that Trukhanov... in general, he's there like a piece of cake, and with him Trukhanov is an excellent place in terms of service!
Thank you so much for everything, we will be glad to come back for new cool cakes. By the way, the same cakes can be found 20-40% more expensive in many cafes in Gomel, especially in this regard, I was struck by the almost double mark-up for exactly the same bird's milk in the place next door.
See original · Русский
May 2
The desserts are delicious, not everything, but everyone has their own.
You'll get rude here, you'll get yelled at, and judging by the eyes of this psychopath, you might get hit.
And it's very funny to read "unsubscriptions" under
negative reviews. Nothing has changed for several years now!
What kind of customer orientation are we talking about? This Trukhanov literally revels in the power of humiliating or insulting someone, especially women! Rude and impudent.
Cheto argues that he considers people to be fools and fools.
Arrogance is pouring out of every crevice.
I can't even imagine how he treats his employees.
And you can say, "Oh, don't pay attention, you sick person." Or "Well, don't go there." However, this is still an abnormal attitude towards the customer.
To summarize.
Yes, the desserts are delicious, more or less fresh.
But this is not an excuse for such behavior, not an excuse at all!
I'm shocked that no one has put this in its place...
PS
Send this person to anger management courses and to a psychologist, and maybe to a psychiatrist. Burnout (and the crown is clearly pressing) is evident!
See original · Русский
December 27, 2024
Unfortunately, my experience of visiting the Trukhanov confectionery house (rather an average-grade canteen) left me very disappointed.
Product quality: The desserts ordered, including Carrot cake (or as the dessert owner put it), were not fresh enough, or there was initially such a taste, I did not figure out what was unacceptable for an institution with such a reputation.
Service: The staff was not friendly, but they were also rude.
Prices: For the quality I received, the prices were unreasonably high. If you promise high-quality desserts and service that justifies their cost, this expectation, alas, was not there.
As a result, I cannot recommend Trukhanov confectionery. I don't mind the time and money, but I expected better quality in both products and service. I hope they will improve their standards, otherwise they are unlikely to have many loyal customers.
See original · Русский
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