Cravt
37 reviews
December 21, 2024
A store that has been around for many years and I'm used to coming here because there's a large selection of cosmetics and perfumes.I would like to point out that the consultants here are very polite and competent, they know perfumery perfectly well! But recently, there have been fewer perfumes in the store, and some brands are not represented in the testers at all.
And it's really bad that some testers are empty all the time, this is not only upsetting, but also a violation.
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January 23
Good afternoon! I would like to thank Tatiana, a consultant at the KRAVT store in Dana Mall. I bought a Givenchy concealer and micellar water today. Consultant Tatiana served me quickly and attentively (I was in a hurry), she easily found everything I needed. In addition, this specialist has excellent natural abilities and immediately attracts a client during communication. When I have more time to choose perfumes, I would like to consult Tatiana.
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March 15
I want to say a huge thank you to the KRAVT store for the excellent service and advice! I would like to thank Tatiana separately, she contributed to the replenishment of my fragrance collection, she even helped me move away from citrus notes in sweetness! Also, thanks to her, a gorgeous lip gloss and mascara appeared in my makeup bag. Now I even buy gifts in this store. I would also like to mention Ksenia, a consultant for the Dior brand! 5 stars!
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March 13
Consultant Tatiana is a professional in her field! A polite and friendly girl. She is very competent at work and is competent in any question, no matter what I ask. She picked up my perfume and makeup according to my request, and I was very pleased. I will definitely come back to her again for advice, thank you very much!
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December 5, 2024
A large assortment, there is always something to choose from. The staff is not always friendly, but they are ready to prompt and help if necessary, and the loyalty program cannot but please
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1
March 15
Great store! As a man, I can't decide on a choice right away, but the consultants are great at helping. Thanks to all the store staff!
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October 28, 2024
Consultants cannot name the butch code, and the date of production of the perfume, of course, too. And in general, you should not count on politeness and correctness on the part of the staff here
*Only the expiration date is indicated on the package (without the production date)
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November 15, 2024
Why leave a phone for contacting customers that no one comes up to? Moreover, instead of a waiting tone, you can immediately connect to a line with endless music. "Thank you" for spending my money ;-). Naturally, no one calls back. If you want to clarify the assortment, not here!
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January 2
Of all the kravts I've been in, this is the worst experience. Terrible consultants who don't know how to handle visitors and aren't trained in manners. There's also a whole bunch of empty beauty testers.
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1
January 2
Unpleasant consultants, made comments like teenagers instead of helping with the selection of perfumes, I searched with friends for "those same perfumes". Every time I log in, and every time almost all the probes are empty((
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March 7
Kseniya!!!!! Thank you very much. This is the best consultant in all KRAVT stores. Polite, understands, hears the customer.
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December 26, 2023
I would like to express my gratitude to the consultant Inessa for the selected fragrance from the niche, which I am happy to use! He is a very attentive consultant, a professional in his field! She knows everything about fragrances, knows how to easily identify the fragrance that suits the client! Everything is clear, correct and to the point! "My" fragrance was chosen for me! Thank you, Inessa, for your professionalism!
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January 25, 2024
The attitude of the consultants is just terrible. 1) For all the time, the consultants themselves did not deign to come up and help with the choice, although in stores of this level, consultants are always suitable and happy to help. 2) I came for a luxury lipstick, the testers are all empty, it is unrealistic to test the product before buying. 3) After completely ignoring the consultants, I approached myself. The woman refused to help, as she only works on niche products and does not understand anything about luxury. Then I was sent to a consultant who answered questions with complete indifference and tried to run away as soon as possible (they didn't even let me ask all the questions, as the girl ran away as soon as possible). After all this running around, I still decided to buy the product, there were no LUXURY consultants, so I had to approach the woman from the niche department again. I JUST needed TO GET THE LIPSTICK OUT OF THE DRAWER, no more. I didn't need a consultation or anything else. Just take the product out of the drawer and I'll go to the checkout. But the woman refused to do this and sent her to a makeup artist. The makeup artist first said that she didn't know what kind of brand it was at all (strangely, the makeup artist didn't even know clarins?). It was obvious that they wanted to refuse me, but because all the LUXURY consultants were busy, and after I said that I just needed to get the lipstick out of the drawer and no more, they still bothered to serve me. Insanely unpleasant. I come to the store to buy a good and luxurious lipstick, and I have to run all over the store so that they JUST GET the LIPSTICK OUT OF THE DRAWER. It no longer makes sense to talk about the consultation, there is a small chance that you will be well advised. If you want to lose all your customers, keep up the good work!!!
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January 2
We went to the store with friends, we wanted to look for a good perfume, but we lost all desire, because the consultants did not offer help, they were also rude.
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February 9
A perfume with suitable dates is on sale for less than a year at the price of a new one. The labels do not indicate the year of manufacture. Consultants do not warn about this.
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December 22, 2023
Today I came across an outrageous and completely disrespectful attitude of the staff towards me and my friend. When we came to this institution, we went and looked for a consultant who could give YSL L'Homme a test. But unfortunately we didn't find anyone who could help, but okay. We went to test the niche, consultant Inessa came running out of nowhere with the words "can I help you in any way," we said that we had come to test YSL. We are told that this consultant will not help and that she is a niche consultant, we are like OK. The suite consultant was busy and we had to wait and in order not to stand, we simply decided to approach the niche and suddenly the consultant INESSA runs out with the words "give it here, I'll apply everything myself" well, we think, well, OK. Then he shows how to apply it correctly to the blotter, showing a completely strange way, but come on. But the person starts pestering with questions about how the name of the fragrance is translated, fortunately the person we needed was released and we went to the fragrance, we were given everything we need. However, the flavors were already half empty and the test was not so successful. Then we went to Marjela's maisonette and asked them to put us on a blotter. Consultant INESSA told me that " young people," Choose any one because you won't buy it anyway. Just come listen and don't buy, why should I waste time on you?" This consultant labeled us as a person who can't afford to buy. Listen to what kind of chain store they can tell you. I understand that I am a person who came to listen to the flavors. I have the right to listen and not buy these products and I can also buy if I am a student, this does not give the consultant the right to communicate in a pretentious way with me. Since when does a consultant have the right to get into my wallet? And to captivate me in what I can buy for myself and what I can't. Kravt seems like a good showroom where you can test a wide range of products, but after such communication, I can proudly say that this network has died for me. Communication with clients is sacred and should not be neglected. It was said in the back that we now have the best price for MM. Listen, when it comes to respect for the customer, I will go to another network, but at least the same "Perfumer" where there is only niche perfumery and where they will let you test the perfume without further ado, where the level of customer attitude is 100 times better. and I will overpay these unfortunate 40 rubles. But you won't be treated like the last skatin "who can't afford to buy perfume." We wanted to talk to the KRAVTA hotline about this, but in response, we ignored it and waited 20 minutes. The level of customer service is just 100/100. I hope kravt will work with the team and reprimand INESSA's consultant in some way. AND I HOPE FOR A FITBACK FROM KRAVTA
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July 21, 2024
cashier Anastasia is always unhappy, she didn't even say hello. when paying, she showed the Halva card directly to her face, she entered the amount and said that there were not enough funds. I said it couldn't be like that. and only after that she added that they can not have halva
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February 4
There are empty testers on the shelves. You ask the consultants, they talk briefly and leave, and everyone stands in groups, deciding something among themselves.
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September 13, 2024
Consultants either walk around and don't notice you, or they offer you something for a lot of money. Many testers are empty. The choice is huge, but if you don't know what you want, it will be very difficult
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February 16, 2024
I really love this KRAVT store! There are many interesting brands of perfumes and cosmetics. It always turns out to choose something for yourself or as a gift.
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November 19, 2023
It's just awful. Service at the level of a peripheral city. Consultants are standing idle with dissatisfied faces. The store itself is also at a sad level. The testers are in terrible shape. It is squeamish to touch half of the samples. Have you tried sharpening pencils? Wipes for removing probes can not be found, and I am even more silent about flushing agents. The consultant herself could not find him. Guys, why would I spend money with you in such an outrage, if I can spend it in a more pleasant place?
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March 18, 2024
The store looks good at first glance. there are luxury goods, for which I came with a friend. we went to buy Dior products. we stood and chose, but as it turned out there was nothing (we stood for about 10 minutes and none of the consultants deigned to come up and warn, although there were at least 2 available). when we applied ourselves, they rolled our eyes and said, like, "not for you." then we decided to watch something else, and they stood behind us, whispering and laughing. It's unpleasant. We decided to watch the perfume. there were very few testers that I wanted, but I didn't smell them.
it would be better for the store to choose employees and look after the assortment (and if you do not have any goods, warn immediately so that people do not waste their time on THIS)
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August 16, 2024
Consultants are something, if these women are tired, please send them home...I went in search of a fragrance, I did not know the name...they knew the notes of what I want...but who is interested in it at all 😃😃 their work is probably only to submit boxes from the shelf, and to consult and advise is not included in their work...was not In this branch, I never realized that I had a nasty attitude for nothing. Change consultants, or inform them that people do not come to their homes and the goods they sell do not belong to the “economy” segment.
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February 11, 2024
Communication between consultants leaves much to be desired. Immediately there is a desire to go to another store and make a purchase there. The lack of testers is also surprising. Many perfumes had empty bottles.
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March 21, 2024
Very pleasant and polite consultants. Testers are always available, which is very convenient when buying
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1
March 11, 2024
I wanted to look at the toilet water, I went for specific flavors. One of them didn't have a tester, the second one has an empty one. I decided to come in a week later, the situation has not changed
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April 7, 2023
A poison shop, disgusting consultants. There are no samples for perfume, to the question "where are they?" the consultant replied rudely that "no, and it won't be." What is this all about?
Well, sit on your salaries and enjoy life.
How to choose a perfume without a tester? By eye?
Instead of at least trying to create a worthy competition for the Golden Apple, they are sliding down nowhere at all, where the leadership is looking is unclear!
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March 6, 2023
The store has become disgusting. All the testers are hidden - then what is the point of your store??? The senior salesman in the hall, when asked if it is possible to test the smell, snorts and is rude. Brands do not always stand at their stands. I spent 20 minutes at the checkout while dealing with different prices for the same product - it turns out that it is possible, it depends on the batch... The most terrible store of all in this chain.
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4
March 7
time-tested and trustworthy
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March 15
I really liked the service.
Polite and attentive staff.
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July 13, 2022
The most piggish attitude of many kravts in the city, rudeness and arrogance. When I was looking for someone to ask, I was answered with "fuck off" and most of the consultants talked sweetly in the hall and did not even turn their noses to me, this attitude is very pleasant) when I asked one of the girls, the presence of such a volume of perfume was answered the same way. When I took the volume of interest and went to the cashier, I was asked the most disgusting question
- Will you take it?- No, of course, I just took it now and decided to walk to the cashier and back) when I decided to take the second perfume, this person immediately changed his face and offered to take everything to the cashier, and what a good fragrance, etc.) on my refusal, he immediately changed and went on to crack on the hall. When I paid for everything and asked about the perfume samples, they told me that they were not there now, but when the girl in front of me received them, it was as insulting and sad as possible. Thank you very much for at least dropping two probes that have an expiration date coming soon.
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September 27, 2024
Consultants are just terrible, completely ignored. There was no one at the checkout, they waited for 10 minutes, called 2-3 times and the seller barely came at last
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March 13
Polite consultants
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February 15, 2023
Why are there no fragrance testers in stores? To smell the fragrance, you need to ask a consultant... And if I like only 10 or 20 of the fragrance that will be brought to me? Nonsense
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1
August 12, 2023
The most unfriendly sellers, except for three letters, did not send. No thanks!
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3
January 1, 2021
Disgusting service , clutter in the windows , incompetent sellers , the administrator
Disappointment from this store , and even 01.01
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5
October 15, 2021
Expensive, delicious, half a salary for a wish...
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