Cvet Nastroenia
68 reviews
March 9
For four years in a row, I ordered flowers here with delivery for my mother, I chose an existing bouquet from the photo, since I live far away, everything was fine! But this year it's just terrible with the service and the bouquet itself. March 8 is always an emergency, but you need to be prepared for this, I think, if you claim to be professional! The collected bouquets were not offered, it was only possible to assemble an "original" bouquet in the amount and with the desired color scheme and colors. Well, okay, I sent them three examples of bouquets, for two they immediately said that there were no flowers, they agreed to do it according to the type of the third example. My wish was chrysanthemums and fresh flowers, so that the bouquet would last longer. And the third wish was an attached postcard! The bouquet and the postcard were counted by about 150rubles, and the time range was determined. And now the most interesting part. In the attached photos, there is a bouquet with white chrysanthemums that I asked to make, in the second photo there is an "author's" bouquet with a bunch of roses that wilted in the morning. And the most annoying thing is that the postcard was lost by the courier!!! (It was really offered to take her… Are you serious? The point was to make a surprise with a postcard attached). I won't even write about the delayed delivery anymore. Naturally, in the morning they asked to replace the flowers, as the roses drooped. At first they said that it was their mother who had kept them the wrong night! Then they agreed to replace it completely with chrysanthemums at my mother's request, but they didn't even bother to arrange it beautifully, and even more so there were no apologies, only attacks that they hadn't promised a copy, and it was the author's bouquet. Well, what can I say, the mood is ruined, I will never contact you here again! And I advise you to change the author of the bouquets.
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November 17, 2024
I live in another city, I had to order a bouquet for my mother's birthday, the choice fell on this store, since many of my friends and bloggers popular in Vitebsk subscribed to their Instagram page) Sent me photos of flowers from stock, bouquets in stock, painted prices, everything is very fast and clear, helped me collect such a beautiful bouquet for the right amount. Mom was delighted and now I know which store in my hometown I will go to for flowers) I recommend it to everyone 🫶
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December 22, 2024
Of all the flower shops in the city, the choice fell on a wonderful store. Such attractive and stunning flowers🔥The order was quickly placed and delivered.Thanks!
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February 6
Excellent flower delivery service! The design is beyond praise! We accepted the order, placed it and delivered it in an hour! The MOST GORGEOUS flowers! Thank you very much! And we will cooperate with them more and more!!!
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December 6, 2024
The bouquet was collected better than it was presented in the photo! They have been standing for a long time, as freshly assembled! The work of both florists and courier for 5 points!!!! Well done. I will use it more often now. I live in Minsk, and my family and friends live in Vitebsk. My sister's surprise was a success with your company! Thank you. The birthday girl was delighted!!!
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March 28
I would like to express my gratitude to the store's consultants! Very attentive and friendly! Roses are always fresh and there is a huge selection. I recommend it to everyone!
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October 14, 2024
The best bouquet and the best team
We made a bouquet that exactly reflects the girl for whom it was, patiently answered a lot of questions, took into account all the wishes 🧡
The courier delivered the bouquet on time, but waited more than 40 minutes for the girl to respond to give her her beauty.
I am very grateful, I did not regret that I chose this particular team, thank them very much for the quality, service and the fact that it is happiness that they give girls in the form of beautiful flowers.
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April 5
The bouquet in the hatbox turned out to be very pretty, despite the budget option,all my wishes were taken into account, fresh flowers, I hope the birthday girl will be satisfied, and the flowers will stay longer
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October 27, 2024
A wonderful place! Super service and approach.
It's a pity the parking lot is always busy, but this Flower shop is worth it. Thank you, girls, very much
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November 16, 2024
Hello, thank you very much for this box of flowers! I really liked it, and most importantly, the recipient was delighted. Now I will communicate with you for flowers.
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March 29
They offer bouquets from themselves, like author's bouquets. What's on the site is constantly out of stock. The staff does not go to the meeting, they answer in monosyllables. I no longer use the services of this company, it turns out that there are much better companies.
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March 8
Cancelled an order placed in advance on the website. They didn't report it in any way, there was no text message, there was no call. We stood in line to find out that nothing was ready. The worst experience. They didn't even try to explain the reason or apologize.
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December 7, 2024
Very polite and friendly girls. I came after closing time, but I was served, helped with choosing a bouquet. I recommend it!
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October 14, 2024
I ordered a bouquet for Mother's Day. We reacted very quickly and accepted the order on Instagram. The courier arrived at the right time, despite the busy holiday. The bouquet is just beautiful, fresh flowers and everything fits the order. I think I've found the perfect flower shop for all occasions. 🧡
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March 8, 2024
This is not the first time I have ordered flowers in this store, but rather it was the last time (unfortunately)
I really loved the store for adequate flowers and an excellent selection of flowers
But this time, they upset me as much as possible.
I ordered flowers for my mom for the March 8th holiday.
Because I'm out of town, I can't deliver the flowers myself, and I was counting on delivery and trust in this store.
Just expectation and reality
I ordered a delicate peach shade with roses, and received a PURPLE bouquet with hydrangea (they filled the price with this hydrangea, which should not be given in a bouquet at all!!!)
I made the order in advance and paid for everything at once, no one warned me about replacing the bouquet!
I understand that there is a holiday and a flood of orders, but with this attitude you have lost a client.
I loved your store very much, it's a pity that my order was treated with such indifference
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June 5, 2024
Excellent service. They do it from the heart, respond quickly, took into account all the wishes and patiently showed the options for the compositions until they decided on the choice. I am sincerely grateful for a successful holiday
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October 17, 2023
Always fresh flowers and prices are very affordable in relation to the rest of the shops of our city, very friendly girls florists and attentive to their visitors. Everything is very fine.
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October 1, 2023
Thank you so much for the charming bouquet! The flowers are gorgeous, fresh and very beautiful! Florists are masters of their craft. Thank you very much to the operators for their attentiveness and courtesy. Convenient online payment. The delivery was on time. Good luck and prosperity to you!!! If bouquets, then only to you!!!
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October 17, 2023
I have never seen a worse attitude towards a client than here…
I placed an order on the 13th in advance for mother's Day, closer to the time of delivery, I dialed to clarify when there would be bouquets and what I was told "we don't see your order, I'll look for it now and call you back", while I was waiting for the call, I noticed an SMS that they sent early in the morning to Viber, that unfortunately they don't have specific flowers and they can be replaced by others, I call back and clarify this point and of course I wonder "why didn't they dial me, since I didn't answer the SMS" it's logical that a person simply might not see the SMS and, surprisingly, they didn't even worry about my order and didn't inform me that the delivery was not will
After all the clarifications, I am simply offered a choice of those bouquets that have already been collected! By the look of it, they were already collected three days ago…
And besides, the girl who talked to me didn't even try to solve this problem!
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May 29, 2024
Thank you very much, a very beautiful and fresh bouquet, everything as I wanted. The girls are very polite and the courier is excellent.
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May 17, 2024
Top-level service🔥Fast information processing))
Bouquets will be selected for every taste))
The flowers are fresh)5 stars for the store and the seller)
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September 29, 2023
Everything is super as always! The second time I order flower delivery to my mother. Managers help with ordering if there are any questions. The flowers are very beautiful, the delivery is on time. Mom is very happy, this is the most important thing!
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October 13, 2024
Excellent service!!! Roses are beautiful!!! Inexpensive and fast delivery pleased me.
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January 12, 2024
It's just terrible unprofessionalism. We had to deliver the order a week later and anonymously. As a result, it was delivered on the day of the order and the recipient also called and thanked him for the flowers. That's what I understand anonymously. On the other hand, there is also my fault. I should have read the reviews about the store at the beginning. If you don't want to spoil your mood, avoid this place.
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July 12, 2024
Everything was delivered on time. They made me a wedding bouquet. We took into account all the wishes. I'm thrilled, thank you so much
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September 27, 2023
1. The courier broke off the surprise....2. Apparently, according to the reviews, the story with hydrangea repeats itself, there was no wow effect, all crumpled, the bottom seemed to crumble.3. It is probably not in your competence to solve conflict situations, because the provided photos and videos on the condition of flowers and the opinion of the client, which is confirmed by people from the outside, the answer is one: "we believe that the hydrangea is in good condition" + to the customer a piece of paper with the address on the postcard, I really liked it)Have a nice day!💋
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January 17, 2024
We bought flowers here a long time ago, but the last bouquets gave us a bad mood. Yesterday, my husband ordered a composition in honor of an important date, the composition was made crooked and out of frankly stale flowers. Judge for yourself by the photo, is this how flowers that have stood in comfortable conditions for only one night should look like?
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September 22, 2024
A great place, the flowers were delivered on time, fresh and on time as always!
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January 15, 2024
I ordered flowers with birthday delivery while abroad, everything went well, the quality and freshness of the bouquet pleased me — I was worried that it would be worse.
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December 4, 2021
Once again, I want to say a huge thank you for the prompt and high-quality work! Everything is designed taking into account the wishes, very beautiful and delicious in the literal and figurative sense ✨ Mom said the cakes melted in her mouth 😊 Many thanks to the courier, who not only agreed and delivered the order on time, but also cheered up mom on her birthday 😀 I am very glad that in Vitebsk there is a place where you can turn and get excellent service and a great mood 💛 Thank you for giving joy! Happy New Year 🎅
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October 26, 2024
They respond quickly , completed the order 10/10 .
I recommend it !
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February 14, 2023
I am very disappointed with the work of this store. Making orders on the online site works formally or for appearance. After placing an order, a notification is displayed that your order has been accepted. After a while, the order status is "assembly is in progress". At the exit, 6 hours later, the store's employees, when asked "where is my order", answer that the order was not designed that way and he does not have them. After that, the order was found. After making sure that the order was still executed correctly, the store employee, instead of a banal apology, tried in every possible way to make a "fool" of the client, telling him that they could not contact him.
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April 4
Low prices and courteous staff
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May 7, 2024
Great store! Florists are polite, they will always collect a bouquet according to your desire for any event! I've been coming here for flowers for 2 years for any occasion!
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May 20, 2024
I have been ordering flowers for my mother for the 4th year. I've never been to the store, everything is online and remotely. Always delivery on time, you can even ask for a specified time, super guys.
Mom is happy and happy, and so am I)
Thank you very much!
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December 18, 2021
A beautiful bouquet is a real work of high art.The day on which the flowers were presented always leaves a bright trace) You have managed to really please the birthday girl. You have impeccable taste, intuition and insight. The choice of the bouquet was made with the soul. Flowers bought from you not for the first time, give a wonderful mood and only positive emotions.Thank you very much for the skill, clarity, and creativity in your work. Thank you for the vivid impressions!👍
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August 2, 2024
Creative florists, courteous staff. Relatively inexpensive👍
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October 12, 2023
Great floral. It's not the first time we order a bouquet for a surprise delivery. Everything is done at the highest level. Mom was satisfied)
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October 23, 2023
I needed a flower delivery in Vitebsk. I stopped at this store and never regretted it) The consultant girl offered bouquets and compositions, fresh flowers, a large assortment. Convenient online payment, delivery on time. The recipient is satisfied!
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July 17, 2023
I ordered a bouquet of roses, a mix. They were delivered by courier, and the roses were just in the back seat, without water, and not the first freshness. I just threw away the money. Of course, you can't give such a bouquet. I do not recommend it!
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June 13, 2022
The delivery of the balloons was very disappointing.
The answer of the store employee: we are floral and do not deal with balloons - in my opinion, it is generally inappropriate. If you provide a service, then you need to perform it efficiently or not at all.
The balloons deflated the next day. They were very badly inflated and at the same time they forgot to bring the cargo. When the weight arrived, I was shocked: they just brought a yellow ball with water. Not only was it not packed in a package, but it was also yellow, which does not match the balls at all.
The bouquets were good, only as the driver passed the hydrangeas in one bouquet had already withered (it would have been possible to arrange bouquets with such flowers in such a heat).
The birthday girl did not get a wow effect, but it's a pity....
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September 19, 2022
It is very convenient to order flowers, you need to call almost all other stores. Here, I made an order through the app, received a bouquet. They will also add bonuses. Beautiful compositions at reasonable prices
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March 24, 2023
I liked everything, the florists are friendly and fulfilled all our wishes, everything is superrrrrr! Well done, keep it up!
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November 29, 2024
They close early until 19.00
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November 9, 2023
Excellent flowers, excellent quality of service. Nice doing business with you!
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February 26, 2021
I use the services of your store all the time. The flowers are always fresh and a good choice, which is not a little important! Excellent staff, always help with the choice. In January, I used the delivery, I was very worried, because I prefer to choose flowers myself, but everything was at the highest level, they did not let me down! Delivery by courier at the agreed time. Thank you for your work, you are great! For a floral mood only to you)
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September 11, 2022
I ordered a floral arrangement for September 1st in advance. It turned out very nicely, it is very convenient that they work with pre-orders.
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July 9, 2024
A good place to buy flowers....
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November 3, 2023
Not fresh , crumpled , broken leaves , wilted the next day , I have not seen worse flowers in Vitebsk yet
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January 4, 2023
It's time to forget the Soviet holdover that "the buyer owes you something." At the same time, learn how to use modern technologies, information about which you do not understand why you pasted in your shed, and at the same time do not make a surprised face when the buyer in 2k23 for some reason suddenly decided to make a payment suddenly ... not in cash.
They are taught only by negative reviews for the benefit of more adequate competitors.
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