Der Inn Konyaaltı
Directions
Belediye Cad-12
196 m
41 review
January 8
Good location, 5 minutes walk to the beach. The room is without frills, but with everything you need: a good bed, shower, air conditioning with heating in winter, mini balcony, kettle, refrigerator, TV with two Russian channels, the room is cleaned regularly, towels, bed linen are changed. There was a low price of accommodation. Of the cons, there is absolutely no sound insulation, if there is a full occupancy, then do not expect peace. In fact, this is an urban mini-hotel. Meals are breakfast and dinner, a buffet in the morning, not fancy, in the evening soup, salad and a dish are prepared on arrival, in general it is always delicious. No one understands Russian.
See original · Русский
December 3, 2024
I do not recommend this hotel for living if you want a relaxing holiday.
There is a bar in the basement. In the morning, breakfast is served there (everything that was not eaten yesterday: onion rings, cheese sticks), and in the evening, live music and karaoke are playing until 1 a.m. Pray that you will be settled on the 3rd floor, it is relatively quiet there and you will be able to fall asleep.
But the issue of smoking relocation will not be resolved in any way. Since they have one extractor hood with a bar, all rooms (both lobbies and corridors) are smoky. The hotel tries to hide it somehow with sweet stinkers, but it turns out even worse.
Our stay at the hotel was impossible: I am allergic, a friend after rhinoplasty - we woke up after the first night with snot, red eyes, sore throat, terrible headache. We were on allergy pills and drops all day.
The advantages of the hotel: the staff is ready to make concessions if you know how to get your way. We were moved to the best room on the first night after 4 complaints, they were ready to leave us this room for the entire period of stay, went to a meeting and agreed on a refund for non-refundable reservations, helped resolve the issue of eviction…
And now to the most interesting part. If you make a reservation through T-bank, be prepared for the fact that you will stay outside at 3 a.m. with suitcases and no one will help you))
Now in order: we sent the first application for a refund to the Tbank at 10 a.m., when we warned the reception that it was impossible to live here and we were moving out. In the chat, we communicated with probably 30 employees - all are incompetent, respond to the template and immediately disconnect.
We had to prove that a non-refundable reservation can be canceled in cases of non-provision of services and in critical situations that threaten the health of the client. And it was only closer to lunch that we managed to get Nikita's senior specialist to connect, who recruited us himself and promised to solve everything and gave high priority to our application.
By 6 p.m., the situation had not changed in any way, we went to take matters into our own hands. We took a picture and sent several emails from the hotel to the agent in the chat that they confirm our eviction and a full refund. Tinek did not accept this as evidence, as they needed an answer from their supplier. But they asked us for proof that the room was smoked... brilliant!
Just think about it: we, as customers, are not protected in any way by using the services of T-Bank, no alternatives were offered at the time of resolving the issue, no attempts were made to resolve the issue promptly. As a result: we handled the whole situation with the hotel ourselves at 18:00 and were ready to leave, but had to sit until 3 a.m. and wait for confirmation of compensation from the TBANK.
Two girls alone on the street in the cold, in a foreign country at 3 a.m. they yell at the T-Bank operators and try to contact the supplier, solve their own problems.
Thank you for a ruined vacation, a ruined birthday, for exhausted nerves, for tears and snot.
See original · Русский
September 30, 2024
A good hotel for short business trips or for very unpretentious people. The interior is normal, the economy rooms are 50/50 tired, the standards are beautifully renovated, improved tired and without a view at all.
A huge minus is noise on weekends and during the week, if there are private parties. It is better to take a high floor above the ground or with windows in the opposite direction.
There is no elevator in the hotel, but the staff will help you pick up your things.
The reception is working fine, the guys are great, they help in everything and respond promptly. It's great that you can contact them via WhatsApp
There is frankly no room cleaning..
Wi-Fi is semi-dead
The breakfasts are ordinary, a small buffet: greens, eggplant, zucchini, grilled ramiro pepper, delicious mini mozzarella, stewed mushrooms, porridge, cucumbers, tomatoes, watermelon / melon, tea, coffee and a couple of changing positions. It may be boring) you can take the water yourself from the refrigerator
Dinner is always a surprise, but the positions are repeated anyway. They cook delicious, but almost all the time the main dish is fried : (the food is great, but the service is lame. At the beginning of the summer, there was and was a wonderful waiter who was always in a stable positive mood, never wanted to cash in somehow and was always helpful, and in September there was some unstable comrade who would arrange a holiday, then completely ignores the guests. I don't know if QBIK and Der Inn are connected, but the first one needs to rethink the concept of service.
The sea is 5-7 minutes from the hotel, the bus is the same. There is a direct bus from the bus stop to the airport for 40 liras — convenient 🤪
See original · Русский
