Disgusting! We booked an apartment in Buckingham and were supposed to move into the Best apartment on 12.09.25 with a dog (3 kg Pomeranian). We agreed everything in advance with the manager in correspondence, took photos of the dog, answered their questions, and clarified several times whether we could count on this accommodation. On the day of arrival, we call, and they tell us, no, we will not rent the apartment to you, because you are with a dog. Seriously? Well, that's how you agreed on this stay for us. This was explained to us by the fact that they have 4 managers and someone else agreed with us, but what difference does it make to me, I have the fact of approval and confirmation of housing on the booking! Next, we are offered another apartment. I haven't seen such ruined apartments for a long time. The furniture was stripped, the floors, everything was dirty and broken, and the mattress looked like you were sleeping on springs. I'll attach all the photos. The apartment is terribly smoky. How do you give it to people in general? We had no choice, we had to check in quickly and go about our business. So even when we were moving out, they went to check "Because they lived there with a dog." Yes, your apartment has caused damage to my dog rather than her! Why do you even consider moving in with pets? Yes, by agreement, which we did. Who are you coordinating with if a dog is 3 kg quote: "it will ruin the furniture" Terrible service, disgusting attitude towards the guests! And the icing on the cake, our booking at the booking office of the first apartment was canceled due to the fact that "the guests did not arrive," and that you did not write that you refused to check in? You can't rent these apartments to anyone at all, it's just disrespectful!

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Raushan Bekzhanova

Level 7 Local Expert

Clean and cozy apartments. The manager will always tell you and pick up an apartment, they booked an apartment, they didn't even have to go to the office, they booked remotely, the keys were in a special safe.

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Александр Романов

Level 8 Local Expert

Kind and helpful staff. The apartments are always clean and tidy. Cosmetic repairs have been made.

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