Convenient, comfortable buses. There is normal wi-fi, you can watch movies/cartoons on the monitor. The air conditioner works great.
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Rufat Khaslarov
Level 11 Local Expert
November 5, 2022
Very stupid decisions are made when choosing a border crossing point, they stood for about 10 hours, because the queue is mixed, and not separate, as in the case of Brest. The driver does not let people out, 10 hours in stuffiness and suffering. The buses are good, the staff and management are even worse, they write unrealistic deadlines, they are not even average, as a result, the delay was at 9 o'clock…
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Денис Иванченко
Level 2 Local Expert
June 10, 2022
I was very pleased to ride in such a clean and comfortable car! The staff deserves special thanks. Very polite drivers!
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Вениамин Маковецкий
Level 8 Local Expert
October 21, 2021
I was returning by night bus from Moscow to Minsk... I liked everything very much: tea / coffee / cocoa in any quantity, a toilet on board, a lot of legroom and a multimedia device in the headrest of the neighbor in front. I advise everyone to take a ride like this
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Anonymous review
June 24, 2022
I have not seen such a disgusting service in passenger transportation for a long time. The operator has never been able to get through in 2 days. If there are not enough operators, find new employees. There is no problem. After the ticket is returned, the operator tells one information by phone, the managers in the chat rooms tell other information. There is no Wi-Fi on the Moscow-Minsk route throughout the entire journey. No customer support. I do not advise anyone to contact the company. There are many other carriers with more attractive price and better service
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Аллегро
Level 10 Local Expert
October 30, 2023
A completely irresponsible company that abandoned people on the Russian border and left with a statement that they had a schedule. Absolutely no responsibility for passengers during the trip! They sell tickets for a lot of money to throw them to the border and leave. No refund is provided for them.
Let's see how these " comrades" pay taxes, with such an attitude to their work.
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Ольга Куликова
Level 19 Local Expert
November 30, 2021
We used the services of this carrier when we went to St. Petersburg. There is more space between the seats than in regular buses. And the seats themselves are quite comfortable. The toilet was working throughout the trip, which is very important when traveling with a small child. And, most importantly, there was no smell coming from him. And throughout the trip, you could make tea or coffee in unlimited quantities
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Ирина М.
Level 4 Local Expert
June 28, 2022
I bought Grodno-Moscow tickets on the website. They put me and my child safely in Grodno and took me after checking the tickets and the child's birth certificate and my passport
There was a transfer in Minsk... Where I was told that my child was not going any further. He doesn't have a passport!!! SO WHAT KIND OF MAN WAS HE IMPRISONED IN GRODNO?? SEEING THAT THE TICKET TO MOSCOW ...
As a result, at 23.00 I stay with my child in a strange city without money for the return trip!
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Дмитрий
Level 5 Local Expert
January 21
Excellent translation
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Petrovich Vladimir
Level 9 Local Expert
February 11, 2022
The bus is spacious, the drivers are correct and polite. Moving from point A to point B without any complaints. Even with my height, it was comfortable to sit. There is a monitor on the seat with a set of movies, cartoons and games for every taste. There is a toilet, I did not use it, there is a coffee machine, I saw that others used it. That's all for now)
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Дмитрий Дайнеко
Level 4 Local Expert
March 21
I liked everything
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Павлик
Level 11 Local Expert
November 6, 2022
In my opinion, the best passenger transportation company with a large fleet and, importantly, very comfortable
I was traveling on June 8, 21 from Minsk, everything is fine, clean, fast, but why is she arriving in Bitsa? The backyards of the shopping center, there is a fence around, only one train, there is a transition along the rails towards Moscow, there is no metro nearby, there is no other transport. Muscovites will sort it out somehow, but it's difficult for visitors. I definitely won't use this company for a trip to Minsk anymore because of the inconvenient terminal station
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Александр Р.
Level 3 Local Expert
November 4, 2022
Terrible service. The time was postponed by several hours and we left even later anyway. The bus was dirty, the WI-FI was not working. The complaint is not answered on the website. I do not recommend using the services of this carrier. There are also questions about the work of the staff.
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Сергей Неважно
Level 17 Local Expert
September 26, 2023
Service,coffee on the bus for free.the toilet is working, a little uncomfortable
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Артур Б.
Level 6 Local Expert
March 15
Fine.very convenient buses.
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Полина Золотухина
Level 11 Local Expert
September 11, 2022
Great company, coffee, toilet, wifi, sockets , air conditioning, stops on the way at comfortable gas stations.
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Олег Галушка
Level 5 Local Expert
January 15, 2022
dignities:
They're just taking you from point A to point B.
:
Never arrives on schedule. You will never get anything from the desk staff: no help, no empathy, no understanding. They "don't owe you anything."
In short: if you need to arrive in time to catch a connecting flight somewhere, then it's not to this carrier - you won't make it 100% and of course you'll be to blame yourself, because you didn't make a discount on what the carrier ONLY TRANSPORTS YOU AND YOUR LUGGAGE (see Rules in advance). In my case, the employees of this desk did not even warn the flight crew about my desire to board the flight (I called the Call Center three times) because I was traveling from St. Petersburg to Minsk by another carrier and was slightly detained at the border. They don't give a damn about your problems. And they are ALWAYS LATE when they arrive at their destination. That's their thing. 1.5-2 hours late is the norm! Just who is the schedule being written for? And you WILL NEVER RECEIVE money from them (compensation), unlike other carriers.
I would never advise choosing Ecolines as a priority. It can only be from hopelessness.
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Виктория Весна
Level 10 Local Expert
January 11, 2023
Cold.
They didn't come up with any options, a la plaids. Movie screens can only be connected to wired headphones, no Bluetooth.
Instant coffee in the machine, very cheap.
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сергей Демидович
Level 7 Local Expert
June 3, 2023
I haven't traveled yet, but I was dissatisfied with buying tickets, they don't do everything though, I went to another carrier, ran away from there right away
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татьяна стефа
Level 12 Local Expert
October 12, 2021
An excellent passenger transportation company. I used their services twice. I am very pleased. The buses are clean and comfortable. I will continue to use her services. There are discounts for pensioners and promotions with 50% discounts. Thank you.
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Алексей Иванчук
Level 11 Local Expert
November 4, 2023
If you can put 0, then this is the same. If you want to pay for a ticket and not leave another country at night, contact ecolines.
If you like being rude and rude to you, contact Ecolines.
If you want to get to your destination stably, go to the next door, but not a foot here.
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Alexey Kapichnikov
Level 4 Local Expert
December 5, 2022
The most fraudulent company . I accidentally paid the amount in Belarusian rubles, which turned out to be two!!!!!! THREE TIMES MORE EXPENSIVE than just in rubles. We are ready to return the money, but only 70!!!!!percent.
Resume. To avoid
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Вова Магидов
Level 16 Local Expert
January 21, 2024
Super went with them only positive emotions 🤣
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Сергей Эйсмонт
Level 3 Local Expert
March 2, 2023
A comfortable bus, a polite driver, all the declared services are working. Great.
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helenuszka
Level 14 Local Expert
June 7, 2023
two-storey is better. because there is a device for writing cov. It's not bad.
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Алексей Добровольский
Level 22 Local Expert
September 15, 2022
Everything is super, I went twice, the first time there was a great bus, the second time of course the old bus let down, but it's not bad, maybe I got a bus like this going Minsk-Moscow
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Константин Шведов
Level 11 Local Expert
April 16, 2022
The bus is large, comfortable, with a working toilet. We got from Minsk to Moscow perfectly. I definitely recommend it
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Олег В.
Level 4 Local Expert
November 9, 2022
Everything was fine. The driver is super. He did everything to get us home as soon as possible.
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Мила
Level 2 Local Expert
September 20, 2022
I didn't like it, the drivers are not very polite. She asked me to drop her off before reaching Moscow, in any direction, I had to go home from Moscow back along the same road. I lost 3 hours of time. I'm not going on this flight anymore.
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Вячеслав
Level 15 Local Expert
April 3, 2021
A good carrier, we traveled around Europe with him several times. The buses are always clean, the crew is polite and friendly, there is everything you need on board, even free coffee and tea.
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Ulyana Mat
Level 2 Local Expert
August 5, 2024
There is no connection with the company at all
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Алексей Миткевич
Level 2 Local Expert
October 25, 2024
Do you like the company
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Алексей М.
Level 3 Local Expert
June 24, 2022
The company's employees are incompetent and indifferent to passengers. The trip was refused because of an allegedly expired visa, although it was extended. There was no such problem with other carriers, and I was confirmed that only Ecolines does this. I lost time, money and nerves. I do not recommend using the services of this company.
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Алла Хмелевская
Level 13 Local Expert
March 24, 2023
The buses are great. There is Internet, toilet, coffee, sockets. Super
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Анна Ревтович
Level 9 Local Expert
May 8, 2024
It is not possible to get through, all numbers are blocked
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Tatsyana G.
Level 3 Local Expert
March 5, 2023
Everything is fine, the trip is very comfortable. Well done!
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Studio Artius
Level 12 Local Expert
July 24, 2022
Disgusting air conditioning, queue support, it is impossible to find out about the availability of a ticket, they stood in line with an elderly person (I couldn't put him in, 2 seats and both are occupied), but there are no tickets.and the prices are far from small.this company has been spoiled for 6-7 years. I went to Germany with them, for 36 hours the toilet is on the bus......
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Лизочка
Level 12 Local Expert
July 6, 2022
Terrible service. On the call, they informed me that tickets must be purchased in person. Today we come to the ticket office, they say in the din that it is necessary to purchase tickets through the mail. We were going to leave in a day. They told us on the phone that there were tickets. I do not know how this is possible with people.
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Наталья Наталья
Level 3 Local Expert
March 10
👍 good
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Александр Закревский
Level 7 Local Expert
February 28, 2023
Currently, there are problems with paying via the Internet. And in the past, a rather high-class company.
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Наталья Субботко
Level 11 Local Expert
December 19, 2024
The best!
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Алексей Романенко
Level 5 Local Expert
September 25, 2024
Fast and convenient
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Валентина
Level 9 Local Expert
August 29, 2022
I took the suitcase and the bag from the luggage compartment warmed up. I took the food and cream out of the suitcase warm. There's something wrong with the luggage check-out.
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dmitry dmitry
Level 2 Local Expert
April 10, 2022
Flight Warsaw -Minsk 09.04. 2022 22.05 departure time. Bus delivery is an hour later, wheel repair is an hour. The lack of coffee on the road, the rude and boorish behavior of the crew, who did not respond to requests, constant stops, being late for 5 (Five)!!! the clock is mostly the fault of the crew. There is a terrible stench in the cabin.
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Эдуард
Level 2 Local Expert
August 25, 2021
This, of course, was our last trip by buses of the ECOLINES carrier (TUP "BUS TOUR")! We were traveling at the end of July 2021 on the Minsk — Bialystok route. The bus was double–decker and had two luggage compartments, the first at the bottom of the bus and the second at the back of the bus (consisting of three or four horizontal shelves).
Our luggage for two consisted of two small bags and one suitcase. The suitcase and bags were placed in the luggage compartment by the drivers, they also said that the things that go to Bialystok should be placed in the compartment at the back of the bus. During the trip, things were not taken out of there.
Upon arrival in Bialystok, the driver opened the luggage compartment and my bag fell from the top shelf to the ground. As a result, the recently purchased vacuum cleaner that was in it broke down, now it is no longer possible to use it. In addition, the new suitcase was badly scratched.
ECOLINES responded to my claim that, in accordance with their rules, which we a priori agreed with when we bought the tickets, the carrier does not assume responsibility for minor or superficial damage to checked baggage.
The carrier also recommended that we insure items of special value. I want to clarify, in turn, that a vacuum cleaner is not of great value, but when putting things in the luggage, no one expects that bags will fall from a height of about two and a half meters on the asphalt (and this happened because things were poorly packed in the luggage compartment by the carrier's employees - drivers).
In addition, the bus was almost five hours late (arrival on the ticket is indicated at 4.00, actually arrived at about 9.00), but the carrier is also not responsible for this.
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Дмитрий Грибанов
Level 2 Local Expert
May 1
The driver is very polite.
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Лейли Абышева
Level 3 Local Expert
June 23, 2021
everything is fine, but it's a pity that if you can watch movies on the bus, then you need to have disposable headphones. but there are no disposable ones or on sale on the bus. and tea and coffee are of course good, but if simple water were available during the journey, it would be better