#Honest feedback Dear the same people who wanted to get through and at least clarify the situation on the issue of interest, this review is for you. Don't waste your time, and if you want to do it, I sincerely wish you strength. The situation is as follows. I tried to call the notary department a week ago. At first, I typed the specified one from the site (!!!) Number. There were no beeps - there was an immediate reset. I thought it was my problem. I decided to call next week (i.e. 19.07 today). The same problem. I started calling the other numbers as well, because I needed a certificate of marital status. I called the registry office - reset, called other numbers - reset. In general, you can see the history of my calls in the screenshots. ONE SINGLE TIME (!!!) I was able to get through to some common number. Happiness, the beeps went off. But that was not the case. The answering machine began to say that you need to select the department of interest on the site and that's it. Reset. And so on for all 40 minutes, until I got through to the notary 20 minutes before the end of the working day. By the way, the calls turned out to be paid. To my questions "why can't I get through to you and why do you constantly drop calls?" the answer was as follows: "Everyone gets through, everything works out for everyone." The girl also could not answer my question "how can I make an appointment?", saying that I should sign up for the waiting list, because the entire record has already been scheduled (and it is basically not on the site, which I safely sat and updated every day), and when you will be called is a matter of time. No approximate time frame, no record, no information, no way to get through-NOTHING. At least wait until your grave for your turn. And after all, the most important thing! You have to sit on the waiting list and update your personal account every day to see the long-awaited appointment. Read the screenshot about the waiting list. To the question "wouldn't it be easier to go to another city to the consulate to get this certificate?" - the answer was "WELL, IF IT'S EASIER FOR YOU, THEN PLEASE." Thank you very much. Apparently, it's true, it's easier in other places, but not here. I think that in principle, to get there, lay AT LEAST (!) six months for everything about everything. At least to get through to them. I sincerely advise against it. An inhuman attitude, as indicated in the comments above 👍

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Алексей Ч.

Level 2 Local Expert

Thank you very much to the embassy staff, I came for the first time, handed over the documents and a month later I arrived and received a Russian passport. Before that, he lived in Kazakhstan for 32 years with a birth certificate, originally from Russia, and in Kazakhstan for 16 years he was unable to become a citizen of Kazakhstan.

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Алексей З.

Level 4 Local Expert

They lost their Russian passport. The package of documents (and witnesses) was prepared according to the instructions on the official website.the website. All information was confirmed by phone. As a result, we arrived with everything we needed, after 1.5 hours we received a START - it turned out unexpectedly quickly! I consider the employees to be professionals, at least in my question for sure.

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