Good afternoon. I must say right away that I do not usually write reviews, but I decided to do this so that future or present clients of this agency know how some employees work. I turned to Tatiana, who, as she says, has been selling in the Pukhovichi district for 10 years, in order for her to help me sell the house. The first thing that surprised me was the lack of a car from a real estate agent, I had to bring it to the facility, which I continued to do during the screenings, the lack of a good camera or phone, but as it turned out, you can close your eyes to all this. Tatiana examined the object, named the amount for which she would put up for sale, but did not forget to say the key phrase, I need to pay "a piece of bucks" for services after the sale, but apparently she did not read the contract with a facsimile stamp that she gave me, since the amount of remuneration to the agency is clearly spelled out there and unfortunately this is not a thing bucks, as Tatiana wanted. Time passed , two packages passed, to which I had to take Tatiana, the price was reduced by me. And here is the cherished day, Tatiana calls, there is a client who is ready to buy for such an amount. I agree, I'm going earlier, to rest in order to collect all the documents necessary for the sale, although as it turned out later, this is the work of the agency. But everything would be fine and I was ready to pay "a thousand bucks" as we originally agreed, but the day before the deal, Tatiana tells me that you need to specify in the contract of sale the amount of a thousand dollars more than the actual amount of the sale. The argument is the insurance of the transaction for the buyer, and since we did not find an insurance agent at the time of signing the contract, we need to write a larger amount, and later they will insure the transaction. I'm going to make a deal. When I arrive, I find out from the buyer that he is buying two thousand three hundred dollars more than he told me. And in the amount of the sale, Tatiana put another thousand on the insurance of the transaction . And then everything becomes clear to me. If I had known that she would give up a thousand to insure a deal that she could not arrange in advance, I would not have asked questions and would have paid what she wanted. But this is pure deception on her part, and I did not keep silent. At our first meeting, we agreed on the amount of the transaction, minus, as Tatiana said (a piece of bucks) for her work, the word insurance did not sound at all. I could have refused the deal at the agency and resolved the sale issue directly with the buyer, since the buyer is an adequate and decent person who was interested in the deal , and all the documents were in order. But since Tatiana, although not fully, did the work, I paid, I emphasize, ACCORDING to the contract, the amount of remuneration in the amount of six hundred dollars in equivalent. Before the transaction, I found out the hotline number of the Ministry of Justice and where to contact in case of a dispute with a real estate agency, and also received general advice from a lawyer. Of course, I didn't go anywhere, because I didn't see the point in it.
A separate word about the realtor Andrey. You do not have the right to impose insurance transactions and other services at the legislative level, and of course you are rude to customers too.
Result. The first time I applied for the services of a real estate agency and got an extremely unpleasant impression. I'll just say, be decent, do your job efficiently and conscientiously and you will get a "piece of bucks " and more.
And looking for how to cheat, take money out of thin air and at the same time slander the seller and the buyer is at least stupid and frivolous. Anyone who decides to apply for services to the ERA - Real Estate plus agency , namely Tatiana, who works as she says in the Pukhovichi district and realtor Andrey , please take note of my review .
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Руслан Красневич
Level 4 Local Expert
September 13
We collaborated with the Era Real Estate company. The deal was between a legal entity and an individual with peculiarities and pitfalls. Anna Popova was our agent. I was in touch 24/7. I promptly solved all the nuances that arose. A very nice and helpful person whose work we were very pleased with! And in general, we were satisfied with the cooperation with the Era Real Estate company, I recommend it to everyone!
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Татьяна С.
Level 3 Local Expert
December 10, 2023
I would like to express my gratitude to Elena Lepesheva for the professionalism of her work . In October 2023, I acted as a real estate seller and I was very lucky because Elena was the agent. I rate the clarity of actions in such a complex process of "selling real estate" by 10 points. Elena's high organizational actions helped to conduct the transaction clearly, quickly, efficiently without wasting the time of all people interested in the transaction - it took 5 days for the whole process, I think this is a super high level. I want to give my feedback to the people of this specialist, thank you, Elena Lepesheva. Stoma Tatiana/ Minsk
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Рудольф Агапов
Level 3 Local Expert
December 25, 2023
Experienced staff with extensive work experience. The apartment sold out very quickly. Previously, we were afraid to contact realtors, but Alexey Shpakov dispelled all our doubts. Thank him so much for his help!
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Виктория Иванова
Level 4 Local Expert
February 9
A great agency with highly qualified, experienced, competent staff. Individual approach to the situation, competent organization of the process on request, compliance with time limits, clarity.
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елена н.
Level 3 Local Expert
September 25, 2023
I want to thank Artem's specialist for the excellent services rendered in real estate transactions. Artem is a professional in his field, he knows how to find the right solution in any situation. It was very pleasant and easy for me to cooperate, in the future (if necessary) I will definitely contact you!!!
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Alina
Level 4 Local Expert
October 19, 2023
I am writing words of gratitude!I hurriedly left the country, it was necessary to find a buyer for my mother's apartment in an extremely short time, I didn't even have time to do minimal repairs😔Well done guys!!work "turnkey"🔑!
I am very grateful to Agent Artem, as it seemed to me, he is just in touch around the clock, everything is extremely fast, accurate, professional!!!Documents,references,photos,advertising,support,impressions, Artem!it's really yours!how great it is when you can entrust your hopots to a specialist and never regret it, thank you again, success in your work!👐
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Ира К.
Level 6 Local Expert
August 9, 2023
Plus, there is only one good adequate employee, Oksana. And then there are only disadvantages. The realtor who dealt with the site did not say a lot, but remembered later about various nuances. You ask to see a certificate, they say later, and then you forget... They say but they don't do it. He praised the chairman so much that he was almost an angel, but in fact worse than the devil. Be on the lookout with this agency!
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Елена К.
Level 2 Local Expert
December 7, 2023
I want to leave a review about the realtor Berezovskaya Tatiana! We purchased real estate, and only positive impressions remained from working with it! She is very attentive to details, always in touch, answered all questions at any time! In addition, she is very pleasant to communicate with and conducted the transaction quickly and professionally!
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Олег Рощин
Level 3 Local Expert
October 22
An excellent agency. The best employees are always positive.
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Отня Отняня
Level 2 Local Expert
July 8, 2023
I ordered a callback, the specialist called back (the guy, I don't remember the name), clarified what the issue was. She asked if they were looking for rental housing in Minsk. In response, I heard, "has the Internet been turned off?". Such comments are confusing and cause a desire to justify themselves.
After that, the specialist said that he usually does not do this, but he is ready to try.
(in an article on realt.by it is indicated that they provide services to search for such housing / and the link to the article is displayed on their website).
Surprisingly tactless and humiliating. I recommend following the chain of command with potential clients. And if this is your manipulation tactic, then review the script, it is disgusting.
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Diana
Level 12 Local Expert
November 10, 2023
I highly recommend the specialist Vashinko Inessa Sergeevna, helped with the sale and purchase of real estate, provided support at all stages of the transaction.
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Андрей Шик
Level 6 Local Expert
January 11
A so-so agency... I was selling a share in the apartment. A whole year and 9 months. With the "realtor" Oleg, the whole story and acquaintance with this office began. I didn't know the last name of this realtor until the last day and I don't know it now. We have signed a contract for the provision of services, signed by a facsimile from the director. After 1 year and 8 months, a coveted buyer was found and at the preliminary meeting I met Anna Savitskaya. Oleg began to make a lot of fuss and confusion during the collection of documents, which in fact they had to collect. With grief, the deal was completed. The agency charged $ 1,000 for this "service", which is far from 3% of the transaction amount. I don't recommend it.
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Валентин Р.
Level 2 Local Expert
November 28, 2023
Real estate agency, friendly staff, highly qualified specialists
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Оксана Стрельчик
Level 6 Local Expert
January 11
The best real estate agency!
Everything is at the highest level.
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Ольга Александровна
Level 12 Local Expert
September 15, 2022
An excellent agency.
They helped a lot.
The deal was executed as soon as possible.
Everything is professional.
Agent Andrey is always in touch with all questions.
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Александр Жуковский
Level 2 Local Expert
October 20, 2023
Good afternoon! Very not decent and slightly arrogant guys. I advise you to avoid
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Евгений Омен
Level 3 Local Expert
July 8, 2023
There is a person on the phone who does not know how to do his job at all. I haven't heard such rudeness in a long time.