Eurotrips
112 reviews
January 8, 2024
We took a tour to St. Petersburg with my husband+Karelia for the New Year holidays. The people who were with us, the guide was a gorgeous Ira woman, and the city itself created a festive atmosphere. But there are a lot of nuances about the tour itself. In addition to the city tour of the roofs and front doors, other extras.I do not recommend taking excursions. A trip to the bars cost 2 thousand rubles-this is a visit to 3 bars, where you will be treated to liqueurs and that's it. Of the 3 bars, only one told the story of the creation of a particular liqueur (6 tinctures were tried)and it was really interesting, in the second one it was purely to take a picture (we tried 5 tinctures), the 3rd one, except for the chip in the form of a BDSM Cross, was not surprised by anything else (we tried 1 shot). I really liked the tour of the front doors and entrances, it was definitely worth the money. A trip to Karelia is for an additional fee.a fee of $35 (lunch is not included) from a person and here is exactly the money thrown away (we expected much more from the trip). In fact, 7 hours of a tedious trip with a guide (there were only san.stops), just to bring to Karelia to try a couple of local tinctures, have lunch and go back, stopping on the way back to the quarry for an excursion (they paid separately 600 rubles per person)yes, it was beautiful at the quarry, but such a road definitely does not cost $ 35. The same questions apply to the bus. There were 2 groups of us and we rode on different buses. Everything was perfect in ours, and the drivers were very smart and the guide, but since not everyone was going to Karelia, we decided to combine 2 groups and there was hell on the other bus-one half was sitting in the sauna, the other half was freezing. In general, there were still a lot of nuances. But despite all this, the trip left good impressions and memories.
See original · Русский
2
1
June 7, 2024
Tour: Minsk-Saint Petersburg
1. Eternal and endless mistakes in documents. Questions about this are answered ambiguously. The managers did not communicate with us, only some guy who constantly referred to the manager "I'll tell him everything." To communicate about errors in documents through an intermediary - 🫣.
2. They promised to create a group for this tour in 3-5 days, as a result, according to my "annoying" messages, they created it in a day. Thank you.
3. The tour was announced as a youth tour, accordingly, a fun program was expected, as they show it in themselves on instagram. But, as you can guess, there was nothing. We entertained ourselves as much as we could.
4. In a couple of days, we were informed that another group was allegedly moving in with us and instead of ~ 30 people, there were ~ 60 of us…
5. The tour program has changed. They reported this already on the bus as they approached the border. I had to rebuild my plans.
6. The expected tour of the front doors and roofs eventually turned out to be a good cardio workout for climbing to the 6th floor on foot with access to some kind of playground. Spoiler: you will not walk on the roofs of Peter's houses.
It would seem that everything started perfectly: the morning, the Central bus station, a large double-decker bus, a good and responsive attendant.
See original · Русский
1
September 29, 2023
Georgia by the sea!
It was unrealistically cool! Maximum recommendation! Thank you for 16 unforgettable days of the tour and 9 days at sea.
I was on three excursions:
Mountainous Adjara - well, there are few words here, you just need to go and see
Bar tour - good, fun, vibovo. Well, it's just the Eurotrips style, believe me, I went with them more than once.
Saps - oh, well, you just need to feel it too, I really want to go back there, every dollar is worth these impressions.
Everything was very emotional. Thanks to the guys who were with me on this tour! You're just bunnies!!!
See original · Русский
1
January 5, 2024
I went on a New Year's tour of St. Petersburg- Karelia. The expectations were very good, I was sure that everything would be at the highest level, but, unfortunately, everything turned out to be different. I want to start from the very beginning, we offered a comfortable bus, we got: a bus with hard seats, without any stands even for drinks, but not about that, the most important thing is that it was either too hot or too cold on the bus, from which many guys from the tour returned with a cold. In general, it is a very interesting fact that I conducted only the first sightseeing tour with my tour company, and then we were simply thrown into other companies with whom we were not familiar at all, which also left an unpleasant aftertaste. In this regard, our photographer could not take photos for us, because we were in another company. Next, I want to talk about the escort: he did not know the answers to many questions, which was quite strange, so this also affected the overall impression of the trip. Everywhere we were driven quickly and were constantly being driven somewhere. In general, the expectation and reality did not coincide at all.
See original · Русский
4
August 12, 2024
I went to Georgia and it was the best vacation. The tour is 100/10, the excursions are very cool, the emotions are unforgettable. All the escorts that we had💘 Misha, Zhenya and Karina are cool guys who will tell you everything, help and create an atmosphere. The bus is comfortable, everyone has a USB. Transit hotels are good, and so is the hotel in Gonio. This tour and vacation 1000/10
I didn't find any disadvantages for myself
Thank you🫶
See original · Русский
October 6, 2023
I went with the company "Eurotrips" on a tour of St. Petersburg + Karelia. I was very pleased with the organization, the program and the employees of the company.
Accompanying Anton is fire. He was very cheerful, always ready to help, he reacted instantly to the requests of passengers. He was on the same wavelength with us. The photographer is super. A very nice girl, she was ready to climb anywhere for amazing shots!!!
Guides are real pros. They told me well, it's SOOO interesting. You'll learn a lot of new things. The guide from the trip to Karelia could be listened to forever. The tour of Peterhof was so interesting that I wanted to stay for another hour and listen to more about the story. The office workers are very nice girls, they answered all the questions about the tour in great detail.
Thanks to the whole team for a wonderful eventful weekend in St. Petersburg!
See original · Русский
2
July 28, 2023
I would also like to share my impressions of the experience of interacting with Eurotrips.
We also went on a tour to Karelia 05.05.23-09.05.23 and were very pleased with it. Everything turned out well, the tour actually had a youth group, a cool escort Andrey, a comfortable Piter Inn hotel, photographers (_waka_media), who also made a very atmospheric video with moments from the trip. Despite the fact that it was quite cold in Karelia at the beginning of May and there was snow in places, we had a great time.
Also, we started planning our summer holidays in Europe very early and became interested in the Costa Brava + Paris tour. 4 tours were planned for the summer and the company offered visa support.
We had no experience in opening visas, and we decided to apply for the Spanish Schengen in Moscow with the help of an agency. Unfortunately, the information provided was constantly changing (yes, somewhere it did not depend on the agency), but all the information had to be begged literally every week. The managers never wrote about the changes themselves (for example, that the cost of the service increased from 200 rubles to 650).
Visas for the tour in August were recorded only for July dates, they say, we will do everything in time. We signed the contract for the tour in May, but we were told to issue visas in July, when in fact you can apply for a visa six months before the trip.
As a result, a week before departure to apply for a visa, when they were already ready, we were informed that the application was canceled. A couple of days ago, it was reported that the tour would also not take place, since the right number of people had not been recruited.
By the way, none of the four planned Costa Brava + Paris tours took place, but after the visa situation, we no longer hoped for it. Well, judging by social networks, this tour is good if it appeared in stories once a month for a day, that is, it was not particularly promoted for recruiting people.
The money for the travel service is non-refundable, since the contract is drawn up in such a way that the service is considered rendered on the day of the conclusion of the contract. The money was refunded for the visas.
In general, I do not advise you to apply for tours to Europe (especially for visa support), since there is a high probability that the vacation will be disrupted.
Peter/Georgia - maybe, although the reviews below do not motivate you to apply for the company's services in the future.
See original · Русский
2
January 9, 2024
Happy holidays to everyone. How can you write bad reviews when there is no equal company in the Republic of Belarus. The maintainer gives his best 100%. 24h support. The hotels are of a decent level and at a pleasant price. Everything that depends on the company is solved quickly and efficiently. They also help to solve personal issues that are not related to services. Excellent educational excursions, there is no time to be sad))
Your mood primarily depends on yourself, and Eurotrips will always increase it.
This is not my first trip and it will not be my last. I recommend it!
See original · Русский
4
October 19, 2023
Just incredible adventures! Peter went with them more than once+Karelia and Georgia, I have always been very pleased and happy that I chose these tours with these people. Accompanying the funniest people on the planet at the same time they show and tell a lot, it's very interesting. The photographers are just great, they are ready to literally climb anywhere for the sake of your beautiful shots. Managers are kind, sociable and pleasant, interested, help with all issues without unnecessary advertising imposition. In short, I advise everyone, there is always a lot of emotions and memories from such trips, and here is also a great organization and a cheerful young company
See original · Русский
1
April 2, 2024
Earlier, of course, I left a review, but then I deleted it, because emotions are emotions, but you need to evaluate sensibly.
Yes, there is now one name from that very Eurotrips, which is no longer even Eurotrips, but Eurotrip. After 2022, it would be necessary to get used to the fact that everything would not be great. Oh well.
In general, I would like to say that there are certain risks, which are greater than with other companies and carriers, of course, there are.
But at the same time, if you need to leave the country quickly and do it as budget-friendly as possible (in certain areas, not in all, I won't say out loud which ones, let the loopholes remain for sisters and brothers), then this is not the worst option. Moreover, if necessary, you will be able to arrange with the accompanying person at any time. Yes, this will not refund the cost you have already spent, but if you need to drive quietly from point A to point B - why not? As for the tourist service, here you are lucky, someone will get lucky, and someone will not. About the "youth-only tour" - what year do you live in? Everyone wants to eat, they survive as best they can, we need to understand and accept this, times are desperate now, what can we do. If the question is "Do you want checkers - or go?" you choose the first one - it may be worth looking for other options. Therefore, the score is 50/50.
See original · Русский
June 19, 2024
I am glad that I chose eurotrip! I was on tour Peter+Karelia for the May weekend. The program was designed perfectly, there was no time to be bored! The organization is also at the highest level! I thank the guide and the photographers for their work!
See original · Русский
January 9, 2024
The New Year's tour "Paris, Berlin, Prague" left a lot of positive emotions and vivid memories in my piggy bank of traveling with this company. I really liked the organization of the trip, starting with the help in obtaining a visa at the French Embassy and before returning home. A comfortable new bus, polite drivers, good hotels. Interesting non-trivial excursions in every city and free time in a fun company. And the main thing is new acquaintances and friends! Thanks to Vadim, who accompanied us, for the sincere attitude towards each of us.
See original · Русский
1
2
February 18
It was a great trip that will remain in your memory for the rest of your life, we don't forget it, thank you very much))
See original · Русский
January 5, 2024
Peter has been a great love for a long time, but this time it turned out with the bitterness of a spoiled trip from the Eurotrip company. New Year's tour of St. Petersburg, Karelia. Everything was so disorganized that it seemed that the tour was planned on the day of departure. The beautiful bus actually turned out to be some kind of junk, which in appearance and condition should have been written off a long time ago. The sockets did not work everywhere, the seats and pockets in them did not seem to have been cleaned since the release of this car, the footrests simply did not hold. The trip was with a breeze, but unfortunately in a literal, not figurative sense, because a "beautiful" December breeze blew from the windows of the neck, head and shoulder. Someone will say romance, but for everyone who was on the bus, starting from minus 10 at the beginning of the trip, to minus 27 overboard, these were extremely negative feelings, I do not recommend it, although, of course, I was lucky to be in the front of the bus, where it was not like in a fairy tale about the Snow Queen, but looking at the guys from behind in jackets, scarves and hats under blankets, it was sad. The next disappointment of the trip was the hotel, which was announced "in the city center", but in fact turned out to be in its so-called suburban part, where a light December St. Petersburg breeze was blowing from the windows, although due to good heating and curtains it felt much less than on our vehicle. In general, except for the location and cardboard walls through which it was possible to talk not only with neighbors on the floor, but even from below and above and a cracked bathtub, there are no more complaints about the hotel as a whole. Excursions are a separate topic, the front doors and roofs turned into just front ones, which of course got rid of the desire to go there. The cherry on the cake was Karelia, which, despite the cold, I was really looking forward to. I still don't understand how you can leave St. Petersburg at 6 a.m. and come to the park to admire the winter beauty at half past five in the evening, when you first have time to run for 30 minutes to at least look at the snow-covered landscape at dusk, and then just walk in the dark through the forest for the rest of the time, the company blames the maintainer for everything and does not assume any responsibility. In general, it is worth deciding individually whether to apply for tours to this company, I personally have no desire after this trip. Have a great trip to everyone and avoid such negative impressions.
See original · Русский
5
January 6, 2024
The first time I went with a guy on a trip from Eurotrips (New Year's here Minsk - Peter + Karelia) according to his recommendations (he went 3 times already, I really liked it)
What can't be said about this trip
The organization is at a very low level
The old-style bus was not ready for such temperature conditions (it was - 23), the wind blew terribly from the windows, the guys were sitting in hats, fully dressed, I had to move because it was impossible to sit.
The questions that were asked about the organization, time, places, and money collection were unanswered (everything was clarified along the way).
The last day was set aside for an excursion to Karelia, some of the people who did not go were simply evicted from the hotel for "free swimming" until late in the evening (it is not clear what and how to occupy themselves, many simply did not have the Internet, and it was very cold outside for walking around St. Petersburg)
My impressions of the banquet were not the best either
1) we were not allowed inside the establishment for about half an hour (we were just freezing on the street)
2) the wardrobe was unattended: at some point all the jackets ended up in a pile on the floor (they were searched for themselves, the guy could not find 40 minutes)
3) we sat down ourselves, there was no group of people who were traveling together (there was no idea to rally people)
4) the stated limit of 500 rubles for alcohol was miraculously spent, although everyone paid for alcohol themselves
5) the music sucked (everyone went downstairs to dance)
6) the food that everyone ordered for themselves in portions was on common plates, salads were filled, and bruschettes felt like someone had already eaten
According to the banquet, there were rather questions about the institution, but it was clear that the organizers did not make any effort for the money that we gave
The choice is yours, all according to the facts)
Have a comfortable trip to everyone!)
See original · Русский
3
March 12
This is not the first time I have chosen EUROTRIP)
The trips are emotional, interesting and memorable!
See original · Русский
January 5, 2024
We went with this company on a tour of St. Petersburg- Karelia for the New Year. There were negative impressions of the trip.The organization is at the lowest level. The bus was not prepared for the weather conditions, the wind blew out of the windows. The hotel is on the outskirts of the city, and the temperature in the rooms was 17 degrees. It was finished off by the fact that the excursion to Karelia was organized on the last day of the trip and half of the people were left in the cold minus 22 degrees outside, without the proposed options and a plan from the organizers. I had to urgently look for options for what to do. The collection point after Karelia was located 1 hour from the metro without Internet access. It's up to you to decide whether to choose this travel company.
See original · Русский
4
June 15, 2023
Recently, my husband and I wanted to buy a tour to Europe.
To do this, you need to get a visa. The company offered visa support.
2 visas to choose from - Spanish and Polish work visas.
A Polish work visa at a pleasant price is 400 rubles + a consular fee of 46 euros.
"Cool," we thought. And it's good that my husband needed to redo his passport, and we delayed the visa a little.
I have some questions. One of which is like this: "OK, the visa is working, so you need to pay tax, otherwise no one at the border will be able to confirm that you are really going to work (or at least for an interview)." To which I received an answer: "yes, the invitation is valid for three months, then you need to make an invitation again. It will cost another 350 rubles."
In total, if you calculate, the visa comes out at a good 1,500 rubles per year, and not 550 rubles, as promised.
We can calculate
400 rubles - to help in obtaining a visa
46 euros = about 150 rubles - consular fee
150 rubles is insurance (which is kept silent before registration and does not describe to us as additional expenses)
and of course 350 * 3 if you go to leave 4 times - one for each season.
important!!! that you will not be warned about these expenses in advance.
Quote of the response from the representative of the company: "Border guards at the border crossing can only make a request to the Fund whether the invitation is valid or not. If the employee has already been registered or not, but they are waiting for him to work, then the invitation is valid. Yes, because in fact you will not be working, after about 3 months this invitation will be canceled. This will not affect the visa, but to cross the border you will need to make a new invitation from a new company, and tell the border guards that you are going to another interview."
" you can re-invite us. The cost will be 350 rubles."
See original · Русский
4
January 5, 2024
I used to travel with this company, there were no questions. But after the last trip, I was outraged!
I went on a New Year's tour of Peter + Karelia
Initially, I didn't like that the toilet stop is every 4 hours!!!
I understand that it's a long way to go, but I came here to rest, and in the end I can't even drink water on the bus!
Next, the bus itself is just a bucket with bolts and the same drivers.
When traveling to St. Petersburg, it already began to feel cold from behind, as if a window was open. We'll come back to this later...
We checked into the Bristol Hotel. The hotel itself leaves much to be desired. The rooms are very small and cold. It pulls heavily from the windows. The hotel itself is clean, but for some reason I had someone's dirty socks and a water bottle under my bed.
Then we went to the banquet, to the institution "Everything is fine". In fact, everything turned out to be so-so. The banquet cost $80 per person. It was difficult to call what was brought to us food. The promised deposit of 500 rubles /person has disappeared somewhere. Apparently the other table was drinking at our expense. From the neighboring Eurotrip group (there were 2 buses from Minsk), a certain Irina was responsible for the banquet, which I found out about 2 days after arriving home. I will omit the stories with security and wardrobe, which simply surprised me with their irresponsibility.
Next, I would like to tell you about an amazing trip to Karelia that I was not originally going to take 😂
This tour was scheduled on the last day of arrival. I was unpleasantly surprised when they said that those who are not going should check out of the hotel before 12 p.m. and then wait until 23.00 for the bus to return from Karelia anywhere For a second, it was -24 outside!!! Well, I had to go.
The trip was memorable because I didn't want to go to the toilet so much for a long time 😂😂😂
We arrived in the late afternoon. In Karelia itself it was already -28! After a short walk, we returned to the bus and drove back to St. Petersburg.
The frost was getting stronger, as well as insanity. The stops were still as rare, the stove was breaking, the bus was pulled from all the cracks by an icy wind! We drove all night in a hard cab, dressed and wrapped up in everything we had. Upon arrival home, a lot of people got sick. The tour operator does not comment on this trip in any way, except to make our escort Andrey guilty.
I wonder who will be responsible for the sick tourists who have come down with a fever?! And there are a lot of them!
Storis in insta, where it's always fun and great - a lure! There is no need for a tour, sometimes it is very rotten!!! 🥱
With payment for the trip and an additional fee.There are also questions about services. There is more to the tax
Whether to go with them or not is up to you. After the last trip, I am disappointed. It's clearly not worth the money we paid.
See original · Русский
4
December 12, 2024
We went to Georgia with eurotrips in 2022, everything was great, thanks for the rest)
See original · Русский
October 19, 2023
It's just a horror we've been through! 2 adults and 1 child decided to relax in the fall. We applied to the tour. This is not the first time. Signed a contract Payment immediately in cash, receipt order
One day before departure, the manager called and invited me to the office for documents, when I arrived at the office, she told me, and you're not going anywhere, I'm in shock. The daughter-in-law took a vacation, the suitcases were packed, paid for almost 3 months ago, and she can't explain anything, mumbles something about the contract, in short, horror! About the money: I gave it back after 4 days, what I went through during these 4 days is beyond me, I called every day, the manager came and fed me tomorrow-tomorrow. Somehow I gave it away on the 4th day, you can't buy it with this money in another agency, although I promised to compensate for moral damage, but it's not harmful to dream, I turned out to be very dishonest, but you wouldn't think!
I don't recommend you to go there any more!
See original · Русский
4
July 12, 2023
I read a lot of negative reviews and it feels like it was written by competitors) we went to Karelia with this agency 05.05.23-09.05.23, everything is super simple. Some time before departure, they wrote that the hotel in which they were going to settle us, without repair, without amenities in the room, offered to pay an additional $ 10 for another hotel. As a result, we had the most luxurious hotel in the center of Petrozavodsk. The bus is good, neat, nothing broke on the way, the air conditioner was turned on without question. Drivers Slava and Igor (it seems so, but I may be mistaken), very polite, at the request of the escort even made an additional stop in a very beautiful place to take pictures) and the most interesting thing, the highlight of the program, so to speak, is the accompanying Andrey! In general, special thanks and a low bow to him. A professional in his field, he solved the issues coming from tourists once or twice. He collected constantly fleeing tourists during sanitary stops, very responsible, counted us a hundred times so as not to lose anyone)
See original · Русский
1
2
March 20
I went on the "new year in Paris 2025" tour and was very satisfied) the competent organization accompanying Irina is just a darling, will solve all the issues) in general, I am satisfied with everything, there are a lot of positive emotions
See original · Русский
August 3, 2023
If I could put -5 , I would definitely put it.
We went to Georgia with this company. Accompanying Julia ignored all questions and problems, remained silent almost the whole way. Of her duties, she only announced the duration of the stops.
We got into an accident - Julia is silent. The Minsk office responds to us that as soon as Yulia receives information from the traffic police, she will definitely explain everything to us. The result: we stood for 2 hours, waited for the traffic police, and then left in complete silence. Julia did not comment on the situation in any way, did not calm down. My young man was injured in an accident, to which Julia did not even offer a first aid kit (the Minsk manager informed us about her first aid duties).
We arrived at the border of the Russian Federation-RB at night, Julia did not wake anyone up. We woke up from the light ourselves when a border guard came in with a machine gun.
Bus. The seats in the last row do not recline back, there is very little space, it is stuffy and hot. The interior of the bus is very dirty.
On the way to Georgia, we had an accident, the bus was damaged (pictured). And what do you think? The same bus with a broken windshield came back for us.
To the account of the hotel in Gonio. We were told that the hotel would be new, but we were not told that it would be UNFINISHED!! We literally lived on a construction site. No one warned about this. The manager is just silent. The hotel is dirty, they clean up with a fight. When we signed the contract, we were shown photos of rooms with normal double beds. As a result, two single beds were made up in one, there is a 10-13 cm hole between them, into which you fall at night. The breakfasts were also tasteless, we had a few people.
I'm attaching a photo of the elevator at the hotel.
I do not recommend this company to anyone!
See original · Русский
3
1
January 5, 2024
Great company, I went to France, Germany and the Czech Republic - I bet 10/10. No extra expenses, everything is clearly stated in the contract. Responsive management, good tour guides. We are definitely not saying goodbye!
See original · Русский
1
October 20, 2023
Thank you very much to the company for helping us realize our dreams! They helped me get a visa, and I will go to Germany for a concert!
They helped with the documents, told everything, answered questions. The whole process took about 2 months, I was initially told even more time, so I am very happy!
I also booked a trip to Paris for the New year :)
See original · Русский
2
June 12, 2023
We bought a tour to St. Petersburg, declared as a youth tour, for people 18-35 years old, with a night walk through popular bars.
A week before departure, we find out that we have been transferred to another company and the program is "slightly" changing.
On the day of departure, it turns out that all ages are gathered in the group, including children and pensioners, and a bar tour is not provided.
The price of some excursions has changed and there are mandatory(!) places to visit, from which in the original program we could (and were going to) refuse.
Due to the change in the program, I had to rearrange my plans for my free time in St. Petersburg on the way on the bus, because it also shifted.
It is a pity that the first tourist experience turned out to be so negative.
See original · Русский
1
February 8, 2024
I definitely do not recommend it
they score on clients, make mistakes in documents and forget about you - for them, the norm
is not to provide any information, they do not fulfill their obligations: the tour was canceled, they have not been able to prepare visa documents for more than six months, because of them my vacation burned down
if you do not want to waste money, it is better to look for another tour company
and you will almost not find their office - no signage, just ask passersby everything
See original · Русский
1
January 27
I went to Dresden with a friend in 2020, I really liked everything!)
See original · Русский
June 27, 2023
I'll write it like this. We have never interacted with this travel agency yet, we were not united in one group on a bus tour to Georgia. From the first minute it was clear that the trip would be fun. We were 6 people from another travel agency, immediately separated, although it was not our fault. We weren't thrilled ourselves. Julia accompanied us. A girl who doesn't have any information at all. He does not know how to listen to tourists. When the group had questions, she sat with headphones in her ears and did not answer incoming questions. When it came to paying the remaining amount for the tour, it turned out that they wanted to charge us $ 40 more than stated in the contract. And we had the largest amount compared to those of other tourists. Eurotrip autumn has expensive excursions, twice as expensive as in other travel agencies. Bus drivers save money by driving along all sorts of bypass roads, avoiding toll roads. There was no WiFi on the bus, and the air conditioning was almost out of order. The stated excursions, which were included in the price of the tour, were not carried out at all. Of course, no one returned the money. The impressions from this travel agency are the most terrible. I do not recommend this travel agency to anyone.
See original · Русский
4
July 31, 2023
Disgusting organization of a tour to Georgia 16.07-31.07
We signed the contract in February (the tour started on July 16), that is, we were in the top ten people who bought the tour. Immediately upon signing the contract, we indicated our wishes for seating - to sit together in front, because we are very seasick. After creating the conversation in July, we duplicated this information to the managers, as requested by the organizers in the conversation. Eurotrips stated that they try to take into account all wishes. And so on July 15, at 21:48, they throw off the seating for us - we are sitting at the very END of the bus: where there are five seats. We immediately send a message to the organizers and they ignore us. They say it's already off-hours, they don't read the messages.
When we got on the bus, we tried to talk to the accompanying Julia, who told us "I'm in charge here and I'll decide, get in your seats now" and "if you don't like it, you don't have to go." It was impossible to spread out an armchair in our places, pull back the curtain, or at least stretch out our legs a little (by the way, we also did not have footrests). The distance from the back of my chair to the next one is my arm (my height is 154cm). My belt was broken: it was completely pulled out and could not be put back, and considering that we also had an accident, safety was "at the highest level". A little later, we were transferred forward, but then people came into Gomel and ran over us shouting, simply ordering (another word does not fit) to return to their seats. We tried to finish writing and get through to the office, but they sent us and said that we did not ask for anything at all for seating, and they also said that they did not have a reservation (by the way, the couple who drove us away in Gomel shouted that they had paid for these places, surprisingly 🤷♀️). We were told that early purchase of a tour gives an advantage only in price (the lowest), but apparently it doesn't matter at all about wishes (why ask them then?!) Eurotrips also offered a transportation service, without accommodation (that is, they just take you to some point in Georgia). So, ALL the PEOPLE who were traveling on this service were sitting in the front.
The rooms at the Gonio Hotel had not been cleaned by our arrival. We were told that we could leave our things and go about our business (leave them in open rooms, because there is only one key in the hotel and the cleaners do not have their own). To the question "how can you be sure that things will not be lost", we were told "you can sit in the room and wait until they are cleaned." Cleaning was also not constant, some rooms were simply missed: we left the key in the door in the morning and our room was open all day, but at the same time we did not do something all the time when cleaning. To fix the flaws or to have them just cleaned up, you need to write to the accompanying person or the owner of the hotel, only then they will come to you (and that's not a fact, maybe you need to say it several times).
Some of the excursions were simply canceled (we were given badges with a plan and there was a lot different from the information on the site). For example, there was no boat trip to the Borjomi springs either. The contract said that prices may vary slightly. On the website, the cost of the excursion "Mountain Adjara" was $ 65, but upon arrival, the escorts told us the price of $ 85 (!!!). In general, excursions from Eurotrips come with a huge margin. So snowboarding in Batumi lasting 2 hours from Eurotrip costs $ 35, while no one will take you there: you will have to get to Batumi from Gonio on your own. Meanwhile, in Gonio, an hour of snowboarding costs 20 lari (about 20 Belarusian rubles). Money for all excursions is collected at the very beginning, and if you change your mind and say so in advance, no one is going to return the money
The program also announced two rooftop parties with a DJ, but the attendants told us, "Yes, turn this on, turn that on, so we'll be with a speaker," which anyone can connect to.
The Minsk office of Eurotrips did not solve the issues in any way, the accompanying Julia did not explain anything, only announced the time of stops, could not resolve the problem in any way and organize people, we always left later
On the way back, the departure was planned at three o'clock. At half past eleven we were evicted from the room and waited downstairs. As a result, at twenty minutes to three we were told that the departure was at 16.45
If you want a spoiled mood, a feeling that no one cares about you and the office will not help in solving any problems in any way, but rather will require a fine - you to Eurotrips (about the fine: after spending the night in Tbilisi, people from two rooms were fined 50 GEL for dirty towels (dirty from hair dye, but the hotel even I didn't try to wash them). Julia's escort flew into the bus and came up to the people with the words "So, from your room a fine of 50 GEL, I will not pay for you out of my pocket, go decide." People went to figure it out and didn't pay as a result, and when we arrived at Gonio, the accompanying person at the hotel, Andrei, said that the Minsk office of Eurotrips asked to warn that until they pay a fine of $ 18 for towels, they will not be taken back)
P.S. thanks a lot to the guys who agreed to switch places with us on the way back
See original · Русский
4
January 5, 2024
The level is at the highest level, the buses are gorgeous, the accompanying top and funny, they will always help, and do not forget to take a good mood on the trip!)
See original · Русский
1
June 14, 2023
I signed up for a tour in March. The tour itself should be in May. The agency promised to help with obtaining a visa for the tour.We waited 1.5 months for a response from the embassy, but did not wait. They said that if this embassy does not work out, they will try to go to others, but as a result of waiting for the first one, they did not have time to go to others due to high demand and simply canceled the tour. All 2 months they assured me that everything is fine and there are no problems, everything will be fine, because professionals work. During this time, I could make a visa for the tour myself. They just told everyone that it didn't work out and everyone is free. They also offered not to refund the payment, but to transfer it to the tour later, they do not provide any discounts due to the canceled tour. I would like to advise the agency to study the situation regarding visas, you are not the only ones in tourism and so confidently declare your professionalism (to do what you are not able to do) is not worth it. Also, study the loyalty program for customers, they believed in you and brought you their money in the hope of a trip, and in the end you wasted their time, and most likely the holidays themselves, which cannot be postponed and do not consider the possibility of discounts because of your failures. Given this negative experience, I will NEVER turn to them again and I will advise others to do so.
See original · Русский
4
October 14, 2024
We were on tour again, everything was wonderful!) Thank you, thank you for being there
See original · Русский
October 21, 2023
Excellent quality of services rendered, got a visa thanks to Eurotrip, was satisfied with everything. All questions were answered, suggested how best. Thanks!
See original · Русский
2
May 28, 2023
Do you want to ruin your vacation? This way for you!
And it was like this: initially, the departure was postponed for ~ a day (well, maybe the bus broke down, everything happens), while they claimed that we would also return from Georgia a day later than planned (deception)))).
As a result, it turned out that for some reason we were transferred to another travel agency, no one warned or explained. There are families with children around, but they were counting on a youth tour. They refused to take us on excursions, saying: 'you don't belong to us now'[our `new` travel agency did not have such a variety of excursions]. Upon arrival at the hotel, there were also many questions, we were not found on the check-in list, no one actually paid for us in advance, and the travel agency did not answer calls and messages (it was about 23:30 on the clock). Fortunately, the good owners of the hotel turned out to be and allowed to spend the night without payment, reassuring that tomorrow we will calmly deal with everything.
It was in August 2022. If you suddenly decide to choose this travel agency, then think 20 times before making the right decision.
See original · Русский
6
June 26, 2023
For a ruined vacation, please contact us here.
I ordered a tour to Italy with visa support. The visa documents were filled out correctly from the third time. The tour itself was canceled after the prepayment was transferred to them 2 days later. And the refund in the supplementary agreement is "indefinite". I had to demand to set deadlines, after all.
Before using the services of this agency, read all the reviews. Unfortunately, I read it after the current situation.
I don't advise anyone.
See original · Русский
4
July 7, 2024
Good afternoon! We are traveling with the Evrotrips company already on the way back from Georgia. We are located on the territory of Russia. There was no WiFi on the bus and there is no WiFi (I would like to be able to contact my relatives). We have been driving for almost a day, we have never been given the opportunity to buy at least a hot dog. Only a select few are allowed to go to the toilet with a fight. Please resolve the issue with WiFi. And the opportunity to eat.
See original · Русский
1
August 15, 2023
Of course, I've heard a lot of schizoid stories about travel agencies, but I didn't think I'd run into them live.
- an accident halfway through
- cheating on the quality of the hotel
- terribly rude escort
- 40% inflated prices for excursions
- if you decide to dry off at the hotel after a shower with a towel - 50 rubles for a dirty towel
It's probably 50-50 here, if you're lucky. After all, the company has positive reviews. We were unlucky.
See original · Русский
5
1
September 30, 2024
The St. Petersburg tour 10.05-14.05 was great))) I liked everything 😉
See original · Русский
October 13, 2023
I did two work visas. Managers were always in touch, answered all questions (I wrote often because the first time was submitted). The only disadvantage is that you need to be in touch because they request codes, but I realized that this should be done in any company. Visas were opened for a year. We will contact you again!
See original · Русский
1
August 28, 2023
We went with the company to Georgia, accompanied by Andrey, everything was great!
It can be seen that the company started working on the service and everything corresponded to the name youth tour😌
See original · Русский
1
June 5, 2023
Of course, it was not possible to go on vacation. But I want to mention and thank one manager of the company. Maria, I recommend talking to her. The person has excellent communication skills
See original · Русский
1
August 4, 2022
If you want a ruined vacation and wasted money, you can contact the address. We took a tour to Georgia. This was our first experience of traveling through a travel agency, so there were a lot of questions and requests, it was difficult to get through to the operator, and they answered in Viber for ages. The departure to Georgia was planned from Minsk, it was written in the contract, the operators told us the same thing. But was it really so difficult to say that the bus stops in other cities of Belarus? Bottom line: it was useless to go to Minsk, spent the night at the train station to return to Gomel again, since, as it turned out, the bus route passed through our city, which, of course, no one asked or suggested.. A telegram chat with route details was promised to be created 2 days before departure. As a result, we created it in 10 hours..The mood was spoiled after that, the operator did not respond to the complaint in any way. The general manager contacted me for more than two weeks. But this incident was just a flower compared to what awaited us next. The bus, in which the Internet was not working, the air conditioner was constantly breaking down, for more than 20 hours at the border.. The transport in which we were transported is not even designed for transporting animals, and even more so for such huge distances. If your height is more than 150 cm, get ready for the fact that your legs will swell, your shins will look like 5-liter bottles, even if you are 20 years old, your back will break in half, and I'm not talking about the fact that sleeping in such conditions is simply not possible. On the way back, the driver missed the exit several times, drove around the field half the night. Let's move on to the hotel: the travel agency announced included breakfasts. We got an empty bun and tea for breakfast (sunny wanted it). Our friends living in Jim received cold dried pasta without anything. The hotels are terrible, leaky chairs, extra beds in the room, barely working refrigerators. In general, this is not what I wanted to see, having climbed so many km. But this is not the fault of the hotel, as the owner said, the travel agency pays about $ 10 per day for a room, so book the hotel yourself, do not contact these people, a complete divorce, a non-selfish attitude. By the way, when I asked to compensate for the cost of tickets to Minsk, the answer was only that these were my problems.
See original
8
June 27, 2022
I took a tour to St. Petersburg, together with my wife.The bus was great. I would like to mention Irina Viktorovna Golenchuk, who accompanies her.She answered all the assigned tasks and questions willingly and in a timely manner. A group of 60 people fell on her shoulders, but despite all this, she coped with her task perfectly, we liked everything, we will contact you again, great credit for this to our escort. Irina Viktorovna, thank you very much!
See original
1
July 6, 2022
By contacting this travel agency, be prepared for a spoiled vacation and a broken tour. First you sign a contract, then they communicate with you as indifferently as possible, you offer to come to the office, discuss everything and sign the contract, they tell you better not, let's go online, then they promise to write to the visa center and the manager just disappears and does not write anything. When you realize that there is less and less time before the tour, you write to your manager yourself, and they just answer you - "there will be no tour, we simply canceled it, we were not allowed to register tourists for a visa and we cannot organize a tour, as a result, there is no time left to make a visa to go with a normal travel agency and as a result, disappointment and a lost vacation.
See original
10
July 30, 2022
They are deceiving about the youthfulness of the group. I wanted to sign up with them in Georgia, I clarified on Instagram whether there really is a limit of 35 years. They replied that yes, there is. After that, since there are stories in the comments of the guys that this is not the case, I asked my friend to ask about restrictions on the same trip, too, but to ask a question in a different form - is it possible with my mother. And she was told that yes, it is possible. Why deceive people like that? Someone who wants the company of peers will end up going in a motley group and not get what is promised right in their announcements.
See original
10
January 5, 2024
The most terrible attitude towards customers
They only know how to take the money and then you are on your own
See original · Русский
4
August 8, 2022
Thanks for the ruined vacation. The organization promised to help with the opening of a visa, as a result, the refusal and the reason for the unreliable data provided by this organization. During the preparation. No one has contacted me in a month. In fact, they did all the data a day before the filing date.
See original
7
October 18, 2023
Expired contract and visa refusal. The worst company I've ever seen
See original · Русский
1