Dear management and administration of this store, I ask you to check the placement of cashiers at self-service cash desks and have a conversation about customer service standards. Today, my father, due to the large flow of people and queues at regular cash desks, was forced to serve himself. Since there was not a single cashier - controller in this area, he had to go outside the cash register with two types of goods in order to get advice on carrying out the goods at my cash register, where I was standing with my a small child and a stroller. After that, I nevertheless received an unfriendly consultation from an employee, and the seller of the 5th category, Avira M. A., when calculating funds, began to publicly shame my father in front of all other customers, accusing him of theft, thereby insulting his honor and dignity (watch the surveillance cameras from 02/22/2025, time 14.05-14.15). This is despite the fact that he was a regular customer at this store. My father had no malicious intent in stealing the goods, as he held them openly and did not take them outside the store, as evidenced by the video cameras. When asked by the seller Avira M. A. to provide a Book of complaints and suggestions, they were refused. If they hadn't been in a hurry to take a small child home, they would have had to call the police to voluntarily hand over the book. I ask you to take appropriate measures to this employee and have a conversation about customer service standards. Unfortunately, the service in this store leaves much to be desired, the sellers are unfriendly, inactive, boorish.When choosing a store, I will make a choice in favor of another one. I would also not recommend visiting it to all my friends and family.
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Александр Н.
Level 7 Local Expert
October 24, 2024
The store has been rearranged, the aisles have become wider. There are many self-service ticket offices. A good store in the "near the house" format. But you need to pay attention to the dates of milk and bakery, the bread is often not fresh
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Show business's response
Снежана Б.
Level 6 Local Expert
January 19
The sellers in this store are like in the village, always with dissatisfied faces
At self-service cash desks, when help is needed in any matters, they approach with indignation and criticism.
So what were they put on then ?
There are a lot of elderly people in the old residential area who don't know how to use these shaitan machines, they need help, but no matter how many times I haven't paid attention, there are always outrages
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Ольга К
Level 2 Local Expert
May 17, 2024
05/17/2024 I was at the Euroopt store at 7k2 Golodeda Street. I visit there very often and was always pleased with the good service, the staff was always polite and attentive. The whole impression of this store was spoiled by the seller from the meat and sausage departments, Tatyana A. Verkhovyna. With all his appearance and communication with customers, he shows his discontent, neglect, and hatred of customers. The woman at home wanted to take half of a large piece of brisket, Verkhovyna T. did not even really show the product, plopped it on her board and with a dissatisfied face asked which part she would take, and the woman did not know which part she would take because she did not really see the brisket, and did not see through the counter, she had to go a little behind the counter to try to choose what she would like to buy and eat for her money, and Verkhovyna T. at this moment already begins to raise her voice at the woman, trying to get her to take a product without a choice for her own money, shouting that she absolutely everything is the same. Then I couldn't stand it and stood up for the woman, told her that if they chose for themselves, then they would see the difference, why then a woman can't choose what she likes. Then it was my turn, I asked for 1 kg of minced meat, it turned out to be 0.95 kg, it's okay, it's clear that it won't be possible to weigh everything evenly as the buyer asks. Verkhovyna T. asks me if I should report, I say no and accompanied her wish with a negative nod of her head to the side, she also takes and reports the minced meat to me. I am absolutely calmly saying that you are not even listening and do not want to hear what is being asked of you. Verkhovyna T. in response began to shout at me that I had come to quarrel. I'm sorry, I didn't come to quarrel, but to buy with my money what I like. She left the store upset, in a bad mood. It is a pity that because of such a seller as Verkhovyna T., the impression of the store has deteriorated!
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Show business's response
Иван М.
Level 3 Local Expert
December 12, 2024
Great store within walking distance! The assortment is not rich, but there are enough goods. It is immediately clear that this outlet has an owner. Always clean, I did not meet any delays, polite staff!
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Рита Клейн
Level 8 Local Expert
March 25, 2024
An excellent store, a wide range of products, fast service, excellent staff and the location of the store, I recommend it. I would especially like to mention the management of the organization at the address for literacy, politeness and loyalty
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ᅟᅟᅟᅟᅟᅟᅟ
Level 4 Local Expert
December 18, 2024
There is one 2-meter wide and high cashier, very arrogant and nasty. He constantly behaves defiantly. He sits forever with a disdainful look that he is a king or someone. I don't understand how she's still being held there...
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максим корзун
Level 8 Local Expert
September 13, 2024
A nice little shop, there are always products for everyday life. I would like to avoid having to wait for the administrator at the self-service ticket offices, this happens quite often
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Любава
Level 4 Local Expert
January 17, 2024
A very pleasant and cozy store. A wide range of products. The staff is polite and friendly. The cashiers are just fire! They work fast, there are almost never queues! Thank you very much!!!
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Евгений Сташевский
Level 3 Local Expert
December 1, 2023
Every time you come to the store with a small child, you have to steal a cart from the staff, which has a place to put the child!!! Today I decided to ask, but not one of the employees did not give it until he asked for a book of complaints from the administrator!!! They say these are big, others are worth it for you, when I asked to show at least one where you can put the child, they couldn't, and the administrator said that the question was not for him, until he asked for a book of complaints!!! The management and staff of the store think about their convenience, and you take the child in your arms, take a basket in the other hand and throw the groceries with your foot. At the next visit, if I refuse to give a trolley for boarding a child, I will definitely write the first complaint in my life!!!
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Нина Кутафина
Level 5 Local Expert
August 21, 2024
I like the assortment of goods, the meat department, always fresh product, polite sellers
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Яна Врублевская
Level 6 Local Expert
August 5, 2024
The store is normal, but the cashier is rude, unfortunately she did not remember the name. The impressions from the store's trip are so-so. Thank you for the self-service ticket offices.
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Дмитрий Т.
Level 5 Local Expert
November 3, 2023
The store is within walking distance, there seems to be a necessary product, but recently the choice of some positions is limited, there is little variety. Perhaps the reason is limited space or incorrect marketing policy.
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Евгений Шляхтенко
Level 10 Local Expert
December 27, 2023
Everything is OK with the product, as in any euroopt. Sellers at the cash desks and in departments change at breakneck speed (it's probably hard to work and pay little ...).
If it weren't for the Chizhevsky Alcohol contingent of visitors rubbing constantly next to each other, there would be a complete order in general.
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Александр Мартинчик
Level 6 Local Expert
November 26, 2023
The product range is everything you need. Prices are normal. In the "rush hour" it is desirable to have one more cash register. Access to the product is excellent. A great store right next door.
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Марьяна
Level 8 Local Expert
February 2, 2024
A big store, but unfortunately, the expiration dates of products are often alas and ah.. even the employees of this store overdo baby food release dates
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Татьяна Кинах
Level 3 Local Expert
January 27
Convenient self-service ticket offices
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Надежда Шевшунова
Level 15 Local Expert
June 8, 2023
A small queue at the ticket office during rush hours. I would like order in the freezers, and the appearance of the goods in them is not very impressive. And more often to cull vegetables and fruits. The assortment is for the middle class. And the quality depends on the manufacturer.
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Настя Турейко
Level 5 Local Expert
February 4, 2024
A good store, the assortment is normal, the prices are in order, but there are problems with queues all the time.
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Ольга Куновская
Level 10 Local Expert
September 4, 2024
A meager assortment, shabby, not a cozy kind of eatery
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Мозз Кит
Level 4 Local Expert
August 6, 2023
The perfect meat, with always fresh meat. The flip side is the sellers, the faces are always dissatisfied, sad with rolled eyes, take it and leave. In general, give them their passports, the feeling that they are in slavery.
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Убиватор бомжей
Level 10 Local Expert
June 25, 2022
And we once went to the world and there are poop lying there, I do not know what the dogs were lying there, but so very tasty products are the most delicious myself, in short, there is a very shorter one, it's shorter than it is there, well, in short, I remember and there are shorter very tasty products, everything is always overdue as it should be, this is the coolest store, not even I know the Green will be worse than this because there is no delay and everything is there there the staff is too kind
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Паша Бутрин
Level 4 Local Expert
June 3, 2023
My favorite store. Always friendly staff and fast service. Thanks
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Татьяна Макавчик
Level 4 Local Expert
April 3
The store is not bad
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олег лашук
Level 9 Local Expert
November 7, 2024
Few ticket offices are open
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artem kurkov
Level 3 Local Expert
June 3, 2024
They were rude a couple of times, but otherwise normal, I did not encounter any delay
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Александр Пакуш
Level 5 Local Expert
December 8, 2022
There are self-service cash desks, I only like what you need when buying alcohol to call an employee to confirm that you are 18 years old. I would like to automate this process using ID cards.
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Елена Ленковец
Level 4 Local Expert
February 5, 2022
I am glad that I am nearby. Every other day, that's right, I visit him. Everything is fine , but sometimes you have to stand in line . And it would be better if it were a little more spacious. The passage near dairy products is too small. It's a little cramped with several customers located there at once😏
The selection of goods is satisfactory, the staff is polite, the parking is excellent. 🌺
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Tamara D
Level 14 Local Expert
August 28, 2022
I do not like the quality of vegetables and fruits, it seems that they sell only the third grade. Frozen vegetables also leave much to be desired. There are no good products at promotional prices, or one or two units for the report.
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Sergey
Level 19 Local Expert
March 9
Nothing remarkable. Eureka is like Eureka. Which is not bad in itself)
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Надежда Васильева
Level 11 Local Expert
November 5, 2022
I like this store. It is located near the house. It is very comfortable. You can buy almost anything there.
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Пигас Елена
Level 7 Local Expert
January 21, 2023
A very good store! A wide range of products! I recommend you to visit!
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Ти Дог
Level 7 Local Expert
November 14, 2023
I often buy groceries there, nothing special, a good store
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Anastasia Ignatenok
Level 5 Local Expert
May 11, 2022
During peak hours, there are long queues in the store (in general, as everywhere else), in general, a good store, if there are problems with self-service cash desks, the staff quickly solves all problems.
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Чуча Вуча
Level 5 Local Expert
July 5, 2024
There is no my favorite toilet paper
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олег кухаренко
Level 18 Local Expert
April 17, 2022
The store is within walking distance, the minimum necessary assortment is present. There are self-service ticket offices.
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вииталиий александровиич
Level 11 Local Expert
September 7, 2024
Relatively normal
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Наталья Раманаускас
Level 16 Local Expert
February 18, 2024
A great store and a great choice
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Светлана Цедрик
Level 9 Local Expert
October 22, 2022
It's small, but everything is there. We are very pleased to have self-service cash desks where you can pay with a card.
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Сергей Траулько
Level 15 Local Expert
January 12, 2023
Recently, there have been a lot of rotten and low-quality products and fruits. It's a little low-quality.
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агаджанян сарик
Level 9 Local Expert
May 19, 2024
As always, there is little assortment
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Show business's response
Галина Т.
Level 3 Local Expert
February 19, 2022
The store used to be much better. And now it's just TERRIBLE That two out of 5 cash registers are working. And two self-service cash desks where the employees themselves can't all help While you're at the
cash register, there's nothing you don't want anymore
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958824 Вязников
Level 4 Local Expert
September 2, 2023
Cashiers sometimes do not follow the rules of the word at all. And so everything is super
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Илья Касперович
Level 6 Local Expert
February 2, 2024
Good and inexpensive vegetables.
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Владимир V.
Level 9 Local Expert
December 24, 2023
There is no one in the hall. Basically, there is one cash register
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Евгений В.
Level 5 Local Expert
October 12, 2024
Normal store
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Show business's response
Пипченко Роман
Level 5 Local Expert
July 15, 2024
There are few ticket offices in Mstislavl
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LD
Level 8 Local Expert
August 1, 2021
A very good supermarket, like all shops in Belarus. An extensive range, good products, no foreign odors.
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Александр Михальков
Level 2 Local Expert
November 9, 2023
The store is good there is no bazaar everything is ok
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Елена Драко
Level 12 Local Expert
April 30, 2023
There are its own shoals, but as a local small store, it is good