FINCA Bank
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ТЦ Редцентр
209 m
20 reviews
June 15, 2024
The service is excellent, the girls are very attentive. They explained all the details. The account was opened quickly, the transfer from Germany arrived in 2 days. They were given out in cash at 0.5%.
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1
November 10, 2023
I do not advise you to contact this bank! The application works very poorly, periodically the map also starts to work poorly. Everything was aggravated by the fact that when transferring money from the Russian Federation to the card, I received the wrong amount. The bank in the Russian Federation confirmed that the error is not on their side. According to the exchange rate at the time of transfer, there is not enough from 1500 to 2000 SOM. The support service has been responding the same thing for 3 days already. As I understand it, no one is going to deal with this issue. Be careful if you use the services of this bank. I highly do not recommend it!
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2
March 28, 2023
Customer support responds according to the mood. He may not respond in any way to an appeal in the chat until 8 o'clock. And then the end of the working day is already there…
Now there is a new record: they have been ignoring my requests in the chat for a day and a half, I think it will easily turn into two days of silence. And more. Their moods are probably unsuitable.
Internet banking is buggy, half of the functions do not work, and what works, the support itself does not understand exactly how - for example, it cannot comment on the cancellation of the operation, and so on…
There are 1-2 out of 10 really competent employees among customer service managers. The rest do not understand at all what to do and how to do it. Therefore, they will simply imitate the activity and say "now, now, soon ... here she will come and do it, but I do not know..." They opened the account for me like that, for two hours…
You need to constantly push support, remind them of your situation, write complaints - then at least they do something. Moreover, they cannot simply answer what the difficulties are and within what time it will be resolved.
If you need a bank for remote work, so that you do not need to come to its office to resolve any issues, Finca is definitely not suitable for you. At least there are difficulties that they cannot or do not want to solve remotely. And I don't have the opportunity to come to the office to solve issues eye-to-eye without brakes.
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7