The service is excellent, the girls are very attentive. They explained all the details. The account was opened quickly, the transfer from Germany arrived in 2 days. They were given out in cash at 0.5%.
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1
Айпери А.
Level 5 Local Expert
November 10, 2023
I do not advise you to contact this bank! The application works very poorly, periodically the map also starts to work poorly. Everything was aggravated by the fact that when transferring money from the Russian Federation to the card, I received the wrong amount. The bank in the Russian Federation confirmed that the error is not on their side. According to the exchange rate at the time of transfer, there is not enough from 1500 to 2000 SOM. The support service has been responding the same thing for 3 days already. As I understand it, no one is going to deal with this issue. Be careful if you use the services of this bank. I highly do not recommend it!
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2
Мак
Level 4 Local Expert
March 28, 2023
Customer support responds according to the mood. He may not respond in any way to an appeal in the chat until 8 o'clock. And then the end of the working day is already there…
Now there is a new record: they have been ignoring my requests in the chat for a day and a half, I think it will easily turn into two days of silence. And more. Their moods are probably unsuitable.
Internet banking is buggy, half of the functions do not work, and what works, the support itself does not understand exactly how - for example, it cannot comment on the cancellation of the operation, and so on…
There are 1-2 out of 10 really competent employees among customer service managers. The rest do not understand at all what to do and how to do it. Therefore, they will simply imitate the activity and say "now, now, soon ... here she will come and do it, but I do not know..." They opened the account for me like that, for two hours…
You need to constantly push support, remind them of your situation, write complaints - then at least they do something. Moreover, they cannot simply answer what the difficulties are and within what time it will be resolved.
If you need a bank for remote work, so that you do not need to come to its office to resolve any issues, Finca is definitely not suitable for you. At least there are difficulties that they cannot or do not want to solve remotely. And I don't have the opportunity to come to the office to solve issues eye-to-eye without brakes.
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7
Андрей Б.
Level 3 Local Expert
December 13, 2023
I've never met a worse bank in my life. Tech support works for 2 points. The app is terrible. Money can be credited to the account for days. I regretted that I had a card. I've already done it at another bank, where everything works well.
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2
Aziz Musaev
Level 2 Local Expert
November 23, 2024
There are no sane, competent employees!
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1
Urmat M.
Level 2 Local Expert
April 17, 2024
Вообще болбогон банк терминалдан акча чыгарсан акчасын толук чыгарбайт жарымы калып кетет.
2
Georgi San
Level 3 Local Expert
December 30, 2022
In no case do not become customers of this bank, the bank itself has disabled the biometrics login to banking. The application does not provide for password recovery, in which case you will be forced to go to the branch and do not care that you may not be in the country. The bank does not have branches abroad.
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7
Фарход Кодиров
Level 3 Local Expert
January 19, 2023
It's a complete deception, it's not possible to get through to the spicialist. I transferred Sberbank's money to a fink card, the exchange rate shows one thing and the proctic one-to-one is received. If this is the rate, why don't you show it in the mobile bank right away
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4
Максим
Level 9 Local Expert
December 25, 2022
The electronic queue is not working. There was no one at the reception for 30 minutes to consult.
They issued a card with a non-working paypal, asked to write a statement in response to the claim, and a month later there is still no reaction.
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1
Ааааа Аааа
Level 3 Local Expert
April 8, 2024
The staff doesn't work for a very long time, they just sit there
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1
Victor
Level 25 Local Expert
April 9, 2023
High-quality service, convenient location,
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2
Максим Малечкин
Level 9 Local Expert
March 6, 2023
I am very happy about this bank, but the application wants to be better! Think again, why do you need a card, if just to have it, then this is your bank
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1
Игорь
Level 22 Local Expert
June 22, 2022
A comfortable office, moderate queues, you can discuss any issue. Be careful: the ATM in the office is not Finca, but Demir! There will be a commission. If he's still there, ask him what kind of setup this is.
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2
Denis Dudkin
Level 13 Local Expert
July 2, 2023
Admin, a woman of good years, well done! Solves issues
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1
Bicasha
Level 6 Local Expert
October 26, 2022
Good attitude, helped, explained, solved the problem. Thank you.
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1
Александр Анисимов
Level 2 Local Expert
November 15, 2022
The service speed is disgusting. To send for death is about them.
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1
Юлия Афлетонова
Level 2 Local Expert
March 5, 2023
it is simply impossible to get through to any number