Золотое яблоко
949 reviews
December 1, 2024
The service is disgusting. The delivery was supposed to arrive on Friday, it's Sunday, they still can't contact the delivery service and are being fed breakfast
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2
August 31, 2022
I love this store. A large range of good cosmetics, convenient to order at home, fast delivery. I really like the website and the application in terms of design and functionality. The only thing is that some products may not be available when placing an order. So we have to reassemble the order (although at the time of adding the product to the cart it was in stock, and after 2 minutes it gives an error during checkout and asks to be removed from the order). You often have to give up what you wanted.
It would also be very convenient if there were product reviews on the site. It would really help to make a choice.
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3
1
December 15, 2024
I love walking and shopping here. But! Why are there so many annoying supervising consultants per square meter?
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July 29, 2024
there is too little space for such a volume of customers, it is very stuffy, and near the perfumery it begins to feel queasy from different aromas merged into one ambergris, consultants cannot provide full-fledged information, relying only on some statements, but not facts, from which there is no certainty that you take the product that suits you, it was unpleasant to observe the situation when, during the selection of the product, a consultant stood in front of me and began to adjust the availability of the product, this should not be done directly on the client's head, and when he had already left, as a result, where the consultant was needed, he either did not exist, or was on his own business, but did not interact with the client in any way, in no case I blame because the work is not easy, but an unpleasant aftertaste remains
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2
December 20, 2024
Yesterday, Daria, a consultant, was shopping in ZIA, a very attentive and polite girl! Thanks to her.
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July 31, 2023
It's cool that there is a cosmetics and perfumery store of this scale in the city.
Paradise for Parthmaniacs😄
A convenient application, a system of pleasant discounts and bonuses.
I plan to try shipping. I can't wait to open jars with magical contents for beauty and health.
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3
July 14, 2024
There are a lot of people, but good products from different brands. A large selection. After all, people, this is probably the only problem. There are also often big discounts
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1
1
July 10, 2024
I love this big, noisy and expensive Apple! You can just walk around, smell aromatics, bath bombs, soap and relax.
By the way, this place is the only one in Minsk where amazing Italian soap is sold🥰
Despite the fact that there is a lot of fuss here on weekdays too, it's nice to be in the store!
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3
July 21, 2024
I came for a perfume with a specific request. The consultant showed different options. Finally, I stopped at one thing, taking my word for it. I tried it at home - something is wrong. I looked at the list of notes - absolutely not what I was looking for, zero hit (since when pineapple and mango are lemon and wood, I do not understand). The flavors were mixed on the hand, and the consultant did not consult correctly. I was very upset because the perfume is not cheap, and it will not work, it does not fit the word at all. I do not recommend looking for perfumes with consultants, it is better to make a selection yourself and try it purposefully.
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3
April 13, 2024
Today I visited the store for the first time, I was very pleased that such specialists work for you!Thank you very much to the store staff, and especially Tatiana Evgenievna B. for patience, politeness, dedication to her work, how much time she spent on me, I'm even afraid to think) I am very glad that we have such stores with such great service!!!!
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1
August 26, 2024
A large selection of cosmetics, perfumes. There are always products at a discount. Prices are average in Minsk. There are many testers, everything can be tried.
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3
March 23
It's a terrible app. While I was taking out the card, the promo code for a 10% discount on the first order came off. The support service can't explain it. Make your first order carefully!!
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1
October 1, 2024
A great perfume and cosmetics store, but consultants often just want to sell you what they want to sell you, for which they will receive a salary bonus. And they are very persistent in this, by the way. Therefore, it is better to think in advance about what exactly you want and go purposefully to buy.
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January 8
The choice is excellent. The staff is polite, responsive and qualified.
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October 26, 2024
There was a very large selection of goods , I began to check the barcodes . and many do not work and do not show the manufacturers of this product there??Yes, it can be seen that the company came from Russia, we need to sell goods of questionable quality ??!There are a lot of questions for them, do their videos have a small number of employees there, a large staff turnover?!
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3
February 23, 2024
Big store, great selection, super polite staff.
But there are so many people and not enough fresh air. The stalls are too close and there is nowhere to squeeze through due to the number of people. I have enough for 10 minutes, and then it gets bad and there is nowhere to sit down to rest.
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5
December 28, 2024
There are simply no words. Where is the information that the discount will be for downloading the app??? Where? Only when paying at the checkout. Where is the banner at the entrance to the store?
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3
1
July 22, 2024
My girlfriend ordered in the golden apple, the whole situation was happening in front of my eyes. This is the worst service that can be. The situation was as follows: after receiving the parcel, the girl checked the goods and realized that one of them did not suit her (namely, a bathtub foam). The smell there was of the cheapest household soap. There were no special membranes or micas on the package, so the integrity of the package was not violated in any way. After that, it was decided to call the hotline and ask for a refund. None of the three consultants she spoke to knew anything about the refund procedure, each had their own version. The first version is that the refund is carried out by courier, since the purchase was made through an online store (picked up by Euromail in Minsk), but when she asked if the courier would come outside the MKAD for verification and refund, the answer was "Well, I probably don't know, maybe, well, he will either come pick up, or not he will take it away," that is, there is absolutely no specifics. In addition, I forgot to mention that for some unknown reason, the refund through the application did not work and was processed through the hotline. The second and third versions were that the manager would contact her and only he would be able to tell her how the refund would take place. But no one knew exactly how they would contact her, one girl said that she had been on the phone for 3-10 days, the other said to write to the chat bot that a refund had been issued (spoiler: it didn't do anything). She waited the next 5 days waiting for the call. On the 5th day, a letter arrived in the mail stating that the application was rejected, as there was no response from the girl. At the same time, it was not known where and what to answer either from conversations with consultants or from the letter itself. After that, she called the hotline AGAIN and 4 times it turned out that they had to contact her through a bot and there really was a message, but from its contents it was difficult to guess what was what. In addition, the hotline consultant also said that nothing can be solved by driving up to the store, since this is an online store and it has nothing to do with a physical store. I will also clarify that the consultant on the hotline was informed of the reason for the refund initially. Two hours later, she was FINALLY contacted by a specialist through a bot, with whom the correspondence lasted 4 HOURS. We had to wait 1-2 hours for each message. At the same time, there is no way to solve such issues directly with a person. Also, even the manager himself did not say anything about the refund procedure, before she herself did not clarify and did not find out from him. She was offered to come to the store so that they could check whether the product was in use (at the same time, I remind you that it was said that the issues could not be resolved through the store and it was pointless to go there). But since this story dragged on and the hotline said that it was impossible to solve it through the store, I wanted to clarify whether it was possible to do everything through the courier mentioned. And here, AFTER 4 HOURS AND 5 DAYS OF MISUNDERSTANDING, they decided to clarify whether she opened the product to check the smell (but let me remind you that the product was not sealed with film or mica, that is, you can find out if the product was in use only by gramming). She once again replied that yes, since the same questions were on the hotline. AND THEN IT TURNED OUT THAT THE PRODUCT WAS IN USE AND NON-REFUNDABLE. That is, she was first offered to spend half a day on the way there and back, with an unknown outcome, and only after that they decided to say that they would not accept the goods after all.
Bottom line: the time and nerves spent on completely disgusting service and maintenance, where consultants have zero knowledge and read answers from a leaf, change their shoes on the go, everyone builds their own versions of the return, no one can give any specifics. It feels like they have children sitting at their phone, who were given this answer sheet yesterday. I hope this story helps others not to get into the same situation.
I also want to say that our friends also had problems with the service. The girl ordered a cream for 50 bel. rub. to her city, but the deliveryman confused something and delivered it to her hostel in Minsk. After their conversation
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2
4
August 30, 2024
In no case do I advise you to order online! Incompetent, non-professional technical support, maintenance and editorial staff of the online store are irresponsible and unpunished. For them, customers are expendable. I'll tell you why. I needed a gift for tomorrow, a gift card (certificate) for 200 boon. I called the number listed on the website and got through. I clarified the details - will I be able to order a card with delivery for tomorrow. Since the payment for this product is only online. The man answered me that I could, no question. I also wrote off in the telegram chat with technical support to clarify the details and delivery time, as I had to catch a flight. After that, I paid for the certificate with a bank card, and then sent the order number to the tg chat to close the issue. And everything seems to be OK. And after 10 minutes, I receive a message in the chat "Sorry, there is no such certificate, we will refund your money within a week." In the sense of???? You told me on the phone that the certificate is available and I can place an order. I called on the phone to resolve the issue, started asking if there were cards of a different denomination. She thought for about 5 minutes, allegedly went somewhere, then just hung up.ahaha. I write to them in the chat that I have a gift and no money for another card, return the money or 4 for 50, at least 10 for 20. They say it's technically impossible. I'll come to the store myself practically, and take the cards and everything is ok. They are no no no. The money will be back soon. But it is clear that they will not return so quickly. Anyway, I go to their website to see what certificates are available, and there are 200 available for card registration, which are not available! Ahaha, they don't care about people, they say sorry, sorry, we're sorry, sorry blah blah blah write...THE RESULT IS NO GIFT, NO MONEY, A RUINED WEEKEND.
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5
1
May 4
It's a good store. It really corresponds to the "Supermarket" category, as the selection of cosmetics and not only here is simply huge. However, there are always queues here, although this problem has become less noticeable with the opening of the second branch.
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October 22, 2024
Excellent, even with a large number of people on a day off - they work quickly. Adjust to the promotions- there is a reason!
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January 11, 2024
There are a lot of things in the store, but I have never been able to review the entire assortment. We gave gift certificates for 250 and 600 rubles twice, I did not get the pleasure of being in the store, because the ventilation is sooo bad and it is simply impossible to stay there for more than 30 minutes - there are a huge number of people, the stuffiness and aromas of all the perfumes there literally drive you crazy... Kravt is resting :) Consultants are annoying, if not with questions, then they just follow. The prices are different. The cash register works super-fast. I am happy with my purchases. The gift certificates are stylish, cool, but I wouldn't have bought them for my mother - she would have lost consciousness from lack of oxygen at the entrance:))) And I have only one :)
The store is certainly promising, but if you plan to spend a long time choosing cosmetics, then prepare yourself a gas mask.
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5
January 18
Favorite store with low prices. Excellent girls are consultants.
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April 27
Very polite staff, all price tags correspond to reality, the goods are displayed on the first line.
In general, it's beautiful!
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August 7, 2023
A large selection of cosmetics and perfumes of different price segments. Very customer-oriented consultants will literally lead you by the hand and pick up the right products.
A good loyalty system and discounts in the app.
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1
April 21, 2024
There is a lot of choice, but there are also a lot of people... Some kind of human... I don't really like it here because of such fuss, noise, it's not always possible to get through to a consultant ...
There are no complaints about goods, different manufacturers are represented for every taste and purse
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2
November 15, 2022
Everything is fine! I've been here with a girl many times!) Consultants are always responsive and always ready to help in choosing what is most suitable for you, without suggestions of what is not needed at all)))
As a person who works in sales himself, I will say that such professionalism is rare!)
I express my great gratitude to this close-knit and professional team for their patience and diligence in your work and wish you prosperity and many successful transactions, as well as always satisfied customers who are always ready to come back and buy something else for themselves))))
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3
June 28, 2024
The store is awesome, the assortment is huge, the prices for different wallets, the brand is also different, for the first time when I was there it was hard from such a large assortment, I spent two hours there😁👍
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3
February 16, 2024
The store is very good, but consultants in most cases advise complete nonsense:
1) Do you need a mask? What for? Take the balm and just hold it on your head for a little longer.
2) I immediately told the consultant that I have oily skin, all cosmetics were selected according to this criterion. The toner was offered, they praised it very much, I bought it. It turned out that when milking dry skin, it did not suit me (it left a super sticky layer) 70p was thrown to the wind.
It is best to come to this store with a list of products that you want to buy, rather than relying on the opinion of consultants
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4
July 22, 2024
If you, like me, are from Russia, I advise you to clarify first of all whether your bonus card is accepted.. And so the store is nice, good, the consultants are friendly, the choice is not bad, everything is great
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1
March 8
I placed an order online and, at the request of the store, paid immediately. They promised to deliver it within a few days. After this time, an SMS message arrives informing you of the receipt of the order at the PVZ and requesting registration on the website. I did everything in advance, as requested. But it didn't do any good. To receive the order, I needed a code that was not provided to me. After several calls to the store, excuses, ignores and direct phone drops, they sent me to the Telegram chatbot with the assurance that they would help there. There was no limit to my surprise when they wrote to me in the chat that they could not help and that I supposedly had to contact the courier service. Why should I go anywhere? My task was to make sure that I paid for the order on time and came to the PVZ to pick it up, and everything else was the store's responsibility! I waited 3.5 hours at the pick-up point, spent an hour and a half talking to their "support" and went home with nothing - no one cares at all. The first order is so revealing. Do not buy anything in this store. The sooner it closes, the sooner normal stores will open and gain popularity, and not just that...
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August 5, 2024
COMPLETE DISAPPOINTMENT and DECEPTION!!! For the first time I made an order through the application, I made it out during the campaign in honor of Dr. ZYA, I specially got to a large amount so that the Sample Set would be a gift. It was written in a separate line in the order. Everywhere in the advertisement they said that a set of miniatures and probes would come as a gift. I was really looking forward to the delivery. And finally the long-awaited day...I open it and am horrified...my sample KIT is a shabby little bag with ONE small tonic sample...I have never experienced such a feeling of being scammed! I immediately thought that this could not be, they must have made a mistake. I dial on the phone, explain, in response, "yes, that's right, the set may consist of ONE unit." I say, "so this is not a set. The set is the plural." But in response, "We can't help you." I wrote to inst, where they gave me another reason at all, that they allegedly had an action before July 23. I'm giving them their stories, where it says until July 31st! But they stood their ground, like it was through the app until July 23rd. Although it was not mentioned anywhere and could not be confirmed by anything, only in words.
To be honest, this is the first time I have encountered such a situation. Even in budget stores of more budget cosmetics - they JUST give samples, not from the amount, but SIMPLY. But then you gain a huge amount, they promise you, and then they throw you like a fool!!! Just PIGGISHNESS and UNRELIABILITY!!! I will never buy there again! And I don't advise anyone. Misers and deceivers! IT'S A SHAME!!!
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4
1
October 27, 2024
The magic store is probably for all Minsk residents and not only, you will always find everything you need, and not only, consultants will always tell you.
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April 9
I was unlucky enough to visit the store on March 8th. A huge number of people, terrible queues. But I gave 3 stars not for this, but for organizing the delivery of orders. There was one girl working at the delivery desk, piled high with bags of orders. To find the right one, she looked through each package, which was why she spent an obscene amount of time. There was no desire to visit this store from now on.
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2
March 11, 2023
The store has a huge selection of products. Friendly staff who are always ready to help. I advise you to download the applications because you will always have a 10% discount when using them. There is also home delivery, which is free from 35p. Express delivery +4.5rubles is also available in Minsk. There are queues at the store, but they are small for 2-3 people. At the checkout, with your consent, the cashier can check the product for quality
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2
April 15
It is impossible to navigate the store on your own. I went to the consultant and explained what I needed (and I needed a miniature of the foam and micelles). for some reason, she couldn't help me, and together we went to look for another available consultant. It wasn't easy to do this in the middle of a weekday. when they found it, she was able to find a mini micellar for me with some difficulty, but I had to involve a third employee to find the foam.
the feeling that 1) there are few employees and there are not enough of them even to cope with visitors on a weekday 2) employees are categorically poorly aware of the store's assortment
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1
May 7, 2024
Excellent assortment. you can always find the product that meets your needs. However, the lip balm that I bought 6 months ago did not appear on sale in the store. Otherwise, it's a great store. I advise you!
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December 14, 2024
I really like this store not only for its large assortment, but also for the fact that each cosmetics stand has consultants who will always help and tell you about trends and advise the best option that suits me the most.
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September 12, 2024
Great store, helpful staff, rich selection, discounts, promotions, everything is just fine
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May 5
Great store, great selection, friendly consultants.
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January 19, 2024
I fell in love with this magic apple!!!!) I do not know what is the reason for so many negative reviews, I was afraid to buy (many wrote about problems with delivery). I made a delivery in Minsk, an alert came "the order will be delivered in 2 days." On the day of delivery, an SMS came from the autolight courier service, the driver called, arrived at the right time. The packaging was very good at the store. Thank you so much for the delicious discounts and the opportunity to order rare goods! ZIA - I love you!!! :)
P.S. if someone in their personal account has problems with registration (sometimes it does not give the opportunity to choose a city and delivery), then contact support by e-mail, the operators will set up and control everything :)
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3
March 27
Good choice, helpful staff, pleasant atmosphere.
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1
September 18, 2023
There are a lot of brands, you can always choose according to your taste and your needs, for any purse. It is better to contact consultants - they know the assortment very well and will help you choose.
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December 7, 2022
A large store with a good selection of perfumes and cosmetics from different manufacturers. The price range is also large-there are goods for 2 rubles, and there are perfumes for 600 rubles. Good service. One of the disadvantages is the incomprehensible chaotic display of goods. In short, a vinaigrette.There are only pointers by manufacturer. It would be nice to make product distinctions as well.That is, it is clear if BelorDesign or IvSenLoran is specified, then these are decorative cosmetics and perfumes. But there are so-called foaming agents-shampoos, gels -and from and there are common racks. It is difficult for a person who has come for the first time to navigate.Also, there is not always an abstract in Russian, which makes the purpose of the product unclear.
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1
June 16, 2024
The support service leaves much to be desired. I applied for a refund due to defective goods. Because the payment was made in cash, I sent them my bank card details and I was told to expect a refund in the coming days. After a week of waiting, I wrote to the support service again with a question about a refund, to which they replied that it turns out I need to fill out an application for a refund! And a week ago, when I asked the same question, for some reason I was not even notified about it! They just wrote "expect in the next few days." Why couldn't the application form be sent immediately??
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4
September 3, 2024
Just a great store with care and cosmetics, the staff will always help you find a particular brand on the shelves, they make good discounts
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January 6
The store is top, but only an online store. Offline, thousands of youngsters who will never buy anything are interfering with real customers.
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December 23, 2023
A large store, there are always a lot of people, but the queue at the checkout is fast, the store sometimes offers profitable bonus programs, you need to keep an eye on notifications. Consultants are different, there are straight pros, and there are just good girls who need to improve their knowledge in beauty, sometimes it is difficult to navigate the choice without them
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January 27, 2024
I usually order through an online store, but then I was nearby and decided to go in. I bought everything I planned. All the testers liked the shades by availability very much. A lot of consultants are happy, there is someone to turn to if you get lost, a huge range of products. Polite cashiers. Thanks for the service.
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May 3
Very competent staff! Unobtrusive, polite. I recommend it!
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