Золотое яблоко
900 reviews
February 3, 2024
A good store, but sometimes no one can help you find products that are listed in the application in the store itself and do not try much to help you select a more budget product (so I understand that it is not very profitable)
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March 23, 2024
The delivery service leaves much to be desired. On March 21, a plastic gift card was ordered with delivery on March 22. In the chat, I asked to bring the card in advance, but it was not delivered in advance, they also did not deliver it until the deadline (18:00), while no one contacted me that the courier was delayed, etc. The
call from the courier arrived at 19:08 (naturally I was not at that address already), and he said that he would not bring the map to the new address, since there was no address in his route
The delivery was postponed to March 23rd via technical support
Today, on March 23, no one is contacting either, they replied in the chat that I did not answer the call from the courier yesterday!!!
Irresponsible attitude to their work, customers, plus a spoiled mood and spoiled plans
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1
March 28
The store is good, there are a lot of discounts. There are questions for consultants, they do not select care, but try to sell the product.
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November 21, 2024
The store is great. But the online store is terrible.Pickup is paid!?!?....
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3
1
April 13, 2024
A huge selection of cosmetic products, very polite, pleasant sellers. It is worth contacting one consultant and choosing any brands. Delivery , promotions , discounts .
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May 22, 2022
The choice is good, the consultation and service are excellent, but the price level is higher than in other perfume stores. Recently I wanted to buy perfumes and just compared several options and each, even promotional ones, turned out to be 10 rubles more expensive than their competitors. But in principle it is convenient that there are not only branded perfumes and cosmetics, but also hygiene products, and a bunch of different little things, so I recommend it.
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3
April 7, 2024
It's impossible to get through in a physical store, so I tried to use delivery. As a result, he arrives every other time and not at the time that was previously agreed with the courier! Terrible service, deliveries are postponed several times!
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4
May 19, 2023
Excellent consultants, the girls at the checkout are customer-oriented. A store with very good service.
An assortment for every taste and purse.
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February 25, 2023
There are always a lot of people. Not to pass, not to pass. I want to leave as soon as possible. As a result, for example, I did not buy everything I wanted today. It was necessary to search in the closed boxes with the goods for the necessary color of the foundation, and only consultants can do this. I turned to the one who was closest to the stand - and she said that this was not her area of work, find another employee by the color of the badge. In principle, it is difficult to find them in a crowd, and besides that, I also have to consider the color of the badge in order to appeal to someone who needs a lot of difficulties to buy just a foundation. She scored and left. Not the kind of store you want to go back to. Because of the workload, it is also very dirty, cotton pads are everywhere, napkins are lying around..
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5
August 1, 2024
There is always a crowd of young people. The consultants don't even know where everything is. The queue at the checkout. There is a large selection of products, but almost everything is complete garbage
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4
2
October 13, 2024
The range is excellent, but the prices are high
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2
September 28, 2023
A good cosmetics and perfumery store. There are many brands, including natural cosmetics at a price lower than citywide.
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3
October 28, 2023
Gold apple, and why do you have a ukpzan contact carrier phone!? I urgently need to find out the bvdo by the presence of powder, which I could not find anywhere in the city and order from you online, too, for some reason does not work out, how do I get advice in this case? Can I send you a carrier pigeon ?
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4
September 13, 2022
I love this store! Every time I visit Minsk, I definitely come here. This is just a paradise for beautimans! You can walk from shelf to shelf for hours and get acquainted with new products. And if you get lost, consultants will always come to the rescue. I am very pleased with the abundance of products on sale, which allows you to try something new without high costs. I have never left there without buying.
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August 6, 2024
Of the minuses, there are a lot of people and there is no normal sorting by husband and wife, on one shelf there may be perfumes for both husband and wives
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1
March 16, 2024
On March 8, my wife bought a Baccarat Rouge 540 perfume there, which turned out to be a cheap fake. The fragrance differs from the original, it is not at all persistent and not plume-like. They refused to return the money. It is very insulting and unpleasant. We'll have to go to court.
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4
1
December 20, 2023
Among the advantages: a wide range of products and pleasant bonuses, discounts.
Cons: when placing an order, information about the address and delivery date was reset in the application. Phone numbers of those.support did not respond for more than 10 minutes. The issue had to be resolved with the courier.
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February 19, 2024
There are constantly a huge number of people, it is impossible to view funds normally, there are no storage rooms, there are never appropriate price tags under the product - you can specifically mess up. Well, perfumes are not all represented from what is on the site. There is also a problem with testers.
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1
March 8
Very modern, great store
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January 5
I really like this perfume store. Quite a large assortment. Attentive and beautiful girls will always help.
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March 9, 2024
I came to pick up the goods, in response I received
"Go to the end, go there👍🏼👍🏼"
She asked me to show it NORMALLY
As a result, they searched and said no after 20 minutes)))
The application shows what is available
Time spent 👍🏼
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1
September 23, 2024
Victoria served at the checkout, very nice and polite, lifted the mood🥰🥰
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1
December 27, 2023
The technical support service leaves much to be desired, you need to spend 20 minutes to get through, and only after three calls the problem may be solved. The operator was rude. Everyone shifted responsibility to each other. You don't expect such an attitude from a company that is so out loud
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2
August 7, 2023
A review with a cold head, because On the spot I was too outraged to complain. On the morning of August 7, 2023, my niece and I went to this store to buy her cosmetics. At the exit of the store, a security guard approached us with "questions about your niece's visit to our store." And then, as in a blockbuster: we are taken to a utility room with cameras, a guard props up the door with a shoulder :) next, the second guard shows a camera recording allegedly from 2021, where a certain girl, along with a 'friend', visits this store. I (or rather my niece) am charged with the fact that in 2021 she was in the golden apple and stole something.
The video shows an objectively adult girl of 15-16 years old, my niece was 12 in 2021 (!!). Secondly, the girl lives in another region and has been to Minsk at most two times, with her mother.
The attitude was outraged: "how do you know that the girl in the video is 15? So what are we going to do, Serega?"
An adult woman (me) tells people in plain text that the girl is not from Minsk, has NOT been to your store. I suggest you call your mother and father. And I get a bullish look and almost a clucking tongue.
"Okay, let's let it go." They left like they were spat on.
Teach the guards to apologize
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2
January 8, 2024
I ordered hydrolate and facial tonic in the online store, when the courier brought the goods, I did not immediately check, and then it turned out by the appearance of the package, the quantity and the red circle on the goods that these were testers in the store and other people had already used them before me!!!
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4
March 23, 2024
A great place, prices are still lower than in Russia for some goods. Accept the world. The card issued in Russia is not accepted, they punch their own
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December 19, 2024
Good service, excellent staff.
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3
1
November 7, 2023
The store itself is normal. There are many brands, the prices are good.
But the way the space was organized... It's just awful. The aisles are narrow, it's just a crush on weekends. For this reason, I stopped going there at all. It is unpleasant to be in the store
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3
2
November 28, 2024
A large assortment, an excellent store
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March 12, 2023
The store is OK, but for simple communication of people, you still need to see the face of the interlocutor, the facial expressions and the smile of your beautiful consultant girls.
Dear management, please initiate the cancellation of wearing masks in your store. In addition to aesthetic unsightliness and the complete absence of any preventive measure, daily wearing is harmful, as it prevents proper breathing, bacteria multiply due to accumulated moisture. It's unlikely that girls change them every hour, and they also need to talk.
It hurts to watch your employees puffing into these rags all day long.
As a client, it is unpleasant for me to visit your store, I feel as if I did not get into a cosmetics store, but into a treatment room, there are so many faces in medical masks.
As a management, you should strive not only for high-quality customer service, but also to preserve the health of your beautiful employees.
Open the girls' faces, take off their masks, please.
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1
1
January 8, 2024
A lot, a lot of cosmetics. Cosmetics and girls! Prices are more expensive than dutifries, but the range is solid!
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February 9
It's a pity that there are so many shoppers there, the store is good
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April 13, 2023
The store has deteriorated very much. The consultants answer politely, they tell me everything. But a lot of products are out of stock or you need to wait a week for an order. It's not very convenient. Wasted time on making an order, and then had to give up because of the waiting time for delivery
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1
February 15
The delivery date was postponed through the online store and the holiday was ruined
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1
November 17, 2023
The choice of goods is large. Lots of discounts and promotions. But the crowd of teenagers who use all the testers and shamelessly open the packaging of the goods is a horror. They can spoil the mood of anyone.
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2
July 10, 2023
Online ordering service with delivery to the post office is just below the baseboard!!! On the eve of the holiday, we ordered perfumes from a person online, paid 100%, and were supposed to deliver on Saturday. We called the line, they said on the phone that they had marked our order and everything would be delivered. In fact, today, they said that all the couriers had left and there were no options for resolving the issue. And today a man has a doctor. It's just awful! The customer orientation of NU-LE-VA-Ya. A fat minus for you!!!
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1
2
September 20, 2024
You can find everything. It's especially good that they don't hang over your soul when you choose
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January 20
If you don't go in before the holidays, then it's a great place)
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May 28, 2023
Polite staff, helped to find the right product. The visit fell on discount days, so it was crowded. But in general, the store has a pleasant impression.
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3
March 5
The most gorgeous cosmetics store
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January 9
there are a lot of people, but the store itself is very good
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1
2
January 6, 2023
Great place! I'm from Moscow myself, I hardly go to the winter, but then I decided to visit. I went shopping 2 times, consultants do not bother (unlike other stores), but very delicately help with the choice. it's very nice to be here, I want to come back again and again)
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3
April 11, 2024
A cool store, there is a choice for any purse, polite staff.
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January 10
Good staff, too many people
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July 24, 2023
My review of the wonderful work of Irina's cameraman! By my mistake, the phone number of the recipient of the gift card was incorrectly specified. Irina offered an option to correct the situation, although there was little time.
She called me back twice herself, attracted colleagues. Everything worked out! Our birthday girl will be with a gift!!!
Irina, thank you so much for your understanding, diligence and attentiveness to customers. I wish the company more such employees on staff and prosperity!
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1
1
April 22, 2024
A large selection. There are good stocks. But there are just a lot of people, please open a second store
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1
July 22, 2024
Polite consultants. A choice for every taste. I recommend.
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3
May 27, 2024
Disgusting. I ordered the product online. The money was debited, but I did not see the order in the office. As a result, they offered to wait 10 days for some reason (when a maximum of 7 in RB is possible). So it would be fine if you returned the product yourself, otherwise even it did not take shape. The support is vague, everything needs to be pulled out by the word. They say everything is blurry and there is no clarity to any question, it feels like they are coming up with the answers themselves. No one can really answer anything, they are not interested in customers. Some kind of 2008 seems to be in the yard.
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1
September 23, 2023
A large cosmetics store. There is practically no Belarusian one. There are men's sets. Import prices are about the same as in Moscow. There are a lot of buyers.
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1
August 17, 2024
A good assortment, you can find a free consultant)
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