Gold Trevel

Rating 4.7
25 ratings
Rate this place

9 reviews

By default
Level 7 Local Expert
August 14, 2024
I asked for help living in Russia to open a visa remotely, as a result, no help, they threw the contract into a bunch of pages with small print, did not say what to pay, where, to whom, asked for a hint on what she snorted, they say it's not a piece of paper but a contract. I started writing to the support of the bank to help them, since this desk is not able to help its customers. They told me at the bank, I sent them a question saying, well, here's how you can pay, tell me to do everything right. To which I was simply told that I had to pay in white rubles and fell silent again. There is zero customer orientation, they have to pay and mess with everything themselves, think how where and what, because the only thing they are capable of is throwing off the contract, and then everything themselves. I do not recommend anyone to contact them, you will regret it 350 times
See original · Русский
2
Level 16 Local Expert
August 24, 2022
Unfortunately, the cooperation did not work out. Customer focus is zero! They don't keep their word. They promised to write for tomorrow and offer rest options. But no one has written or sent anything. In addition, when a day later I was outraged that they had forgotten about me as a client, I was told that it was not correct for me to be indignant, I must understand the current situation! But I didn't say that I was waiting for an offer for tomorrow. You suggested it yourself. You can always write to the client on the promised day: they say we remember you and are working on your request. This is your job!
See original
3
Level 11 Local Expert
January 25, 2024
A good travel agency, if a tour to China takes place, it will be just super
See original · Русский
1
Level 2 Local Expert
May 6, 2021
I would like to express my gratitude to the management and staff of the travel agency. In a difficult situation, when all tours are canceled, they came to the rescue, reacted promptly and helped to refund the money for the tour. We negotiated independently with the tour operator and were constantly informed about the results of such negotiations. They can rightfully be considered professionals in their field.
See original
1
Level 2 Local Expert
August 12, 2020
Manager Inessa is a true professional in her field! I picked up a tour to Bulgaria for two pensioners, just like for myself. A responsive, attentive and cheerful little man. Thanks to her and a low bow. We are more satisfied than ever. This year, 2020, we are going from the same agency again.
See original
1
Level 14 Local Expert
February 27, 2020
Super travel agency. The guys are pros, they know everything about rest and how it should be. They will find a ticket that is right for you! I parked near the Crown to walk 100 meters, so it's quite convenient!
See original
1
Level 2 Local Expert
October 11, 2018
Excellent travel agency, Super specialists work!!! We picked up a great tour at a low price!
See original
Level 5 Local Expert
January 23, 2020
I am very happy with everything, the first and only agency for me)
See original
1
Level 2 Local Expert
July 17, 2018
The best agency, everything is at the highest level!!! Very long ago
See original