Golubaya ptitsa
51 reviews
September 5
We would like to express our gratitude to the Blue Bird travel agency for the excellent preparation, good organization and thoughtfulness of our Spanish Classics Plus tour (from July 21 to August 3, 2024).Thank you very much for the interesting route! Special thanks to our escort Denis for interesting and useful information, for good knowledge of culture and history, which he shared with us, for correctness, intelligence and punctuality. Special thanks to our drivers Alexander and Sergey. It feels like they have a lot of experience of sightseeing trips. With these professionals, we were calm on the night roads and confident of safety on the winding serpentine roads. We will definitely find an opportunity to travel with the Blue Bird and Denis again and again.
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July 5
Italian Vacation Tour, June 2024.The curator is Natalia.Everything is perfectly organized: border crossing,transit hotels, an excellent bus with professional drivers.Rimini has a good location and the Annette hotel, some of the disadvantages of which were more than covered by the sincerity of the hostess and staff, good breakfasts.Thanks to the curator Natalia, the trip turned out to be eventful and interesting.She is a very intelligent, responsible and pleasant person.Once again, a personal thank you to her for "saving" in Venice in a very difficult situation.In short, a great trip, we will contact you again.The agency is doing well-they are trying!!! And finally, I would like to advise the agency itself to think about the occupancy of the paid mandatory travel package.Yes, everything is clear, according to the contract, but many people had questions about what the money was for, because for almost all serious excursions there are serious surcharges, well, it looks so-so for headphones every time...add something to the price of the tour.Perhaps this is not a minus, but just a tip.
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1
July 27
We returned from a trip to Spanish classics plus. Everything is organized perfectly. There were situations that were instantly solved on a professional level. I agree with the wishes about including headphones and most excursions in the package. It's not a bad idea to have a list of hysterical tourists who shouldn't be taken on tours. One such hysterical woman spoils the rest and gets an escort. I really like traveling with the Bluebird. Thanks
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September 8
Good afternoon.
We went on a trip with my husband from the Blue Bird agency to Italy under the Italian Holidays program (08/23/22/2024) and I want to leave a review.
The program is excellent and rich. Many interesting excursions were offered. I wanted to make it everywhere, I didn't even have enough time for the sea itself. The guide is Natalia, just a smart girl. He leads the tour very well and we learned a lot of interesting, unique facts about both the history of Italy and its inhabitants. Tourists' wishes are always taken into account. The crew are professionals in their field. Always punctual and accurate (the program is executed without deviation in time).
They brought back many wonderful memories.
Sincerely Elena
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October 7
I want to say thank you to the Blue Bird for organizing our wonderful holiday! Ciao Italy tour 09/29/2024-10/5/2024. Clear work with the preparation of documents for the embassy. Natalia is a wonderful escort throughout the tour. And special thanks to the professionalism and positivity of the drivers Alexander and Oleg! The guides in each of the cities we visit are simply amazing - our excursions were so bright and colorful. Especially in Rome, our guide Mila won our hearts! The tour went flawlessly, see you again!
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August 5
I went on a Spanish Classics Plus tour with the Blue Bird tour operator. What can I say. The tour itself was great, there were no problems during the trip with transport, hotels, excursions, or timing. Special thanks to the accompanying Denis for life hacks, clear guidance, and help. At the height! The transit hotels were clean, without broken furniture, not a luxury, but it was comfortable to spend the night. I was particularly inspired by the hotel in Italy in a historic building. On vacation, the hotel is simple, but with decent food and 3 minutes to the sea. The excursions were held according to the schedule, the guides told us interestingly, they drove to the main places and had free time for self-inspection. Initially, I was ready for additional payments on the tour, so it was not a surprise. It is necessary to read the terms carefully. (headphones can be discarded and idle standing next to the guide). In general, there are no complaints about the trip itself. Everything is on the level, everything is decent.
BUT there are very, very big questions for the office staff of this agency. It's just years and nerves torn out. I needed a visa for the tour, I asked for a Spanish one. They wrote it down to the Greeks, but that's okay. A week before the submission, they urgently asked me to fill out a questionnaire, which was done, but there was no answer to my questions about what documents were needed. Only after calling all these phones could I get a list of documents for the day!!! before submitting (they referred that everything is on the site, but the lists are not complete and not correct). Also during the day, I found out that the insurance had to be opened for other dates (fortunately, I already opened it a little in advance). The epic did not end there. When they came to the office for the visa documents, they charged the amount for the preparation of documents (which for some reason they forgot to remind) and sent it to the VC. In which it suddenly turned out that the supply was through the VIP lounge, the price was multiplied by 2. I did not have such money in cash or on the card. I had to stand in front of the cash register and ask my family to send money to my family. It would not be difficult for me to pay for the submission to the VIP lounge, although it is of no use, but not when you are confronted with the fact when submitting and there are a lot of people waiting for your turn....
After receiving a visa, I came to pay in cash at the office and waited 40 minutes for me to make an additional agreement and they will give you a check (managers were constantly distracted, the equipment didn't really work, they were doing other things)
Summing up: the tour itself is organized and performed at a height, the accompaniment is as chic as possible, top. I want to go somewhere else with them
The work of office staff is just darkness. Hire yourself normal workers, and a little more than you have, given your workload. Behave normally to your tourists, and don't make them nervous all the time.
How well the tour went, how badly the office staff worked.
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July 23
An excellent bus tour "Italian holidays" with a vacation at the sea. Thank you so much for the flexible approach, tour support, and great emotions. We went on 07/6/2024, got positive impressions from the program and rest.
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September 5
Good afternoon!
After a year of my trip to Italy in August 2023, I want to write words of gratitude to the Blue Bird for a wonderful vacation and indescribable impressions.
Last year, upon my return, I was just happy and did not write a review, but this year, I went to Italy and Greece with another tour operator (and was completely disappointed) I decided to fill this gap.
Minsk - Graz - Venice - Rimini route (sea holidays)- San Marino-Olomouc - Minsk was thought out to the smallest detail + we had a wonderful Natalia who accompanied us, told us everything along the way and at the place of rest and made our vacation comfortable and organized.
Tourists along the route were fed (hot meals), received all the necessary information on timing, traffic situation, check-in at hotels, shops in a timely manner. Where / what / how to buy / where it is more profitable - Natalia told us all this.
A special plus was the organization of additional excursions - Natalia clearly told us what kind of excursions there are, what awaits us, did not pour water and did not mislead.
I also want to note that we had excellent drivers who knew the route (did not get lost). And they didn't tell us every day about the required bus standstill time - everything was organized clearly and on time.
Unfortunately, this year I did not turn to the Blue Bird, because I did not find a suitable route for my vacation dates, which I regret now.
Thanks to the team for the competent, organized work!
Good luck to all and grateful customers!
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November 9
I went on tour at the end of October "Amazing Italy". The tour was well organized, we spent the night in hotels every night, so the trip was not tedious. Natalia accompanied the group. She was very attentive to the needs of tourists, solved all issues and could tell a little more about Italy, because she had lived in Italy for 10 years. I recommend this agency and Natalia!
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October 6
Now I will tell you my story of a trip with this tour company. I do not want to offend anyone, I will only share my personal experience so that future tourists know what may await them. The story will be long, with all the nuances. In short, the story is about how the guide forgot tourists in an unfamiliar city, about constant tantrums and showdowns on the bus, and about an excursion in Berlin at 12 o'clock in the morning, after a 15-hour move.
We went on the Spanish Classics tour and it all started with the fact that we were not given full information about the cost of the visa, we found out about it already about 2 weeks before applying.
Since we are from Brest, they promised to register us at the visa application center in Brest. And as a result, in a few days they call us and say that they have signed up for Minsk and the price for the cost of a visa has increased.
Okay, we took the earliest tickets in Minsk in order to make an appointment for a visa.
I was told that my appointment was for the morning, and for my friend, after lunch.
As a result, when my time came, I was not allowed into the visa center, because there is no record of me, they say, call your travel agent and decide with them.
To which the agency replied to me, we signed you up, tell them that everything is fine, and so I was chased 4 times. Without receiving any results, I tearfully begged someone from the agency to come and find out why I was not on the visa lists. And at the same time, I advised my friend to go find out if she was on the lists.
As a result, it turned out that her appointment was in the morning, and she was already late for it (although she was told the filing time by 3 p.m.). And here we are at 2 in a strange city, I'm not on the list, she's late, and we don't understand what to do...
As a result, the manager came to sort it out, and as it turned out, yes indeed, I am not on the visa list ...
As a result, I was offered the option to sign me up the next morning. And it turns out that you need to rent some kind of hotel in Minsk, cancel the return ticket to Brest, and lose another working day. A great start to the tour.
The tour has started, it doesn't matter at all. Firstly, we found out that our route was changed the day before departure, just in the tour chat. No one warned me in advance, I and many tourists had meetings planned in transit cities, but in the end, everything flew by..
The bus is not designed for long journeys, there is absolutely no room for legs! Especially on the left row, which turned out to have less legroom than the right one. Specifically for me, my knees rested on the seat when I was just sitting straight.
I understand that this is a bus tour, but not so much that there is no legroom at all!
There was a plus that we arrived at the border, immediately to the barrier, the bus without tourists defended this queue. And since we quickly crossed the border, it was time to stop in Krakow. But after the GUIDE FORGOT the tourists without the Internet in an unfamiliar city, even though we immediately reported it, no one waited a minute for them. When the bus started to protest how it was possible to leave without tourists, the guide, who was in Krakow, abruptly switched to a rude form of communication, and scolded us as if at a parent-teacher meeting. The video is attached.
We're moving on. Graz, the guided tour was 50 minutes, and 50 minutes of free time to walk around the city. As if there is not enough time for the city, which is indicated as mandatory.
Then the question of the hotel. We arrived at one o'clock in the morning in Italy, checked in around 2, and then they tell us you have to check out at 9 a.m., and wait somewhere on the street for breakfast, which is at 10, and then wait again on the street for departure at 11 a.m. Many tourists were just in shock at that moment, someone was crying...
For the first time I hear that the eviction was at 9 am. We had a girl who speaks Italian fluently and she clarified the reason for the eviction at 9, to which the hostess told her that she did not tell the guide that it was necessary to check out at such a time.
As a result, as it turned out, it was just our guide, who did not understand in Italian what the hostess of the hotel told her. And she lifted us all tired at the crack of dawn.
The escort immediately switched to shouting, put pressure on tourists, simply confronted them with the fact, without explaining the reason for the changes. It will be like that, and that's all, she doesn't care about the rest.
As soon as we got on the bus, the showdown began on the microphone, and every time, it was hell. We just wanted to relax, not listen to these screams.
As for Venice, as I wrote above. We agreed with our guide that we would be there for exactly 4 hours, since we are not going to other cities.
And in the end, when we arrived at Venice, we found out that we were given only 2 hours to Venice, Natalia said that there was nothing to do there for so long. Although only yesterday we agreed on something else. As a result, we managed to get at least another hour, but with great difficulty.
Well, if some kind of force majeure happened, well, you can approach the tourists, explain normally what happened, normally humanly. And not just to say it in front of the fact already in front of Venice. Well, we're all human, we can all understand. But this is very strange!
The escort simply brought the tourists to the emotions. It seems to me that, on the contrary, she should somehow calm people down if there is some kind of force majeure, but she seemed to be only egging on.
Be prepared to pay 3 euros for headphones in each city, for EACH excursion.
Moving on, Monaco. We handed over 10 euros to Monaco for arrival in the city, about 45 people passed, most of the people just wanted to walk there, the rest paid for an additional tour.
And in the morning, a couple of kilometers before Monaco, we are told that either you pay another 10 euros for the tour, or we are not going to Monaco. Also without explaining the reasons for this decision.
We're moving on. In Paris, the bus was 1.5 hours late. All this time we were waiting near the Senna River, and we were wildly frozen, it was raining and windy, many people caught a cold on the bus after that.
In Berlin, the tour was at 11 a.m. After 15 hours on the bus, we did not go to rest at the hotel, but on an excursion where nothing was visible at night, it was even elementary not to go to a store or cafe and take something to eat after a whole day on the bus. Who does that? As a result, only about 1 night of excursions ended, and we still have to drive 100 km to the hotel.
I'm already silent about the rooms in some hotels where there was no hot water and blankets.
This tour company was recommended to me by a friend, and a gorilla that everything was fine with them, but she also had a different guide, and the route was not changed. Apparently We were the ones who were so unlucky.
So be prepared that there may be such a thing.
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4
September 8
Since my previous comments were deleted twice on Instagram on the Blue Bird page, I was blocked, they did not comment on why such a quality of services provided by the company, I write here once.
The company does not answer mobile calls. You can only get through by landline, they say they are busy and will call back.
You can't talk to the director.
You cannot post a review on the company's website
I bought the tour in advance when I could choose among many companies and tours to Spain. My daughter and I had a visa. I chose this tour because of the hotel, as I was in it in 2023, and it suited me in many positions. But this year everything has changed. The hotel was promised both when choosing a tour and paperwork, and a week before the departure of Chekin Blanes. Instead, they settled in Esplendid. No one in the office commented on anything. They said there are no places in Chekin. When we were walking, we approached the hotel. There were places in Chekin, repairs were made. The Esplendid Hotel has 400 rooms (100 rooms per floor) The hotel is used AS A SUMMER RECREATION CAMP FOR CHILDREN to accommodate teenagers from 12 to 17 years old. We were accommodated in twos, children in 4. There are crowds of children and teenagers in the hotel. They are shouting, shouting, making noise. There are crowds of them! There are no seats by the pool. Children run, swear, scream. There are discos until 24:00, the music is loud, fly all the songs are shouting in chorus. There is no alcohol in the bar, you can't even bring beer to drink on the terrace. After 24:00, the music is turned off, but the noise continues. Teenagers are walking down the corridor, making noise, slamming doors. I had to contact the reception desk at 1:30 a.m. about this. There is no sound insulation. It is impossible to rest. There are 500 people in the dining room at the same time. I had to stand in line to eat!! A hotel for teenagers is like a pioneer camp. We couldn't find a place to sit outside the room. Everything is occupied by children. The choice of dishes is also designed for children (burgers, cereals, pies, muffins, French fries, three meat dishes, pasta and other carbohydrates, 1-2 of them can be eaten)
WiFi is paid, it will not work to distribute it to a neighbor, since it is personal to one connected phone.
THE STAFF IS WONDERFUL, everyone! the rooms are cleaned daily, polite.
The air conditioner in the room is low-power, but if you do not turn it off at all, then it is comfortable. hot and cold water is fine, I was only away for a couple of hours once
The location of the hotel is good. Near the supermarket, the beach. The hotel staff speaks Spanish and English
bus. A separate story. Before leaving, we were offered to conclude an additional agreement on changing the prices of services, adding 240 rubles each for those who left Minsk or 220 from Brest to explain why no one bothered. Since it was just before departure and other companies did not have a tour for these dates to Spain, and the vacation could not be postponed due to the vacation date, we had to choose between new prices or refuse. No one has yet explained what they paid for. At the border, we stood in a general queue and passed it in 16 hours. There were no footrests on the bus in which we traveled around Europe. I had to constantly ask to turn on the air conditioner, it was hot on the bus.When moving from Germany to Paris, the air conditioner broke down. It was impossible to put your feet on the floor, it was hot. The daughter burned her foot on the side metal panel next to the seat. The other two passengers also burned their arm and leg. The attendant was informed about this, there was no action from her, she only said that the bus was in good order. She refused to call the repair service, as well as to replace the bus. They said that it was "serviceable" and it was possible to get to Blanes without air conditioning. They suggested reducing the time in Paris by 5 hours so that most of the journey would take place at night, and not the next day. To make it easier to bear the heat. Since we were already stuck in traffic jams and lost 2 hours of free time in Paris, we refused. The air conditioner was fixed only in Blancas. When moving from Monaco, the bus broke down on the serpentine. Somehow they got it started, but since it took time and the serpentine roads for the bus are prohibited for use, we had to go to the hotel in a detour and we drove 7 hours for Z00 km. In the Czech Republic, the bus broke down again. We stood on the highway for about an hour, until the efforts of drivers and vacationing men from the bus failed to start it and get to the nearest gas station. After that, we waited about two hours for another bus to pick us up and take us to a hotel in the Czech Republic instead of the planned one in Katowice. The drivers are great, but the bus has nuances.
The quality of excursions has also become significantly worse this year. Headphones were not offered anywhere except Venice. In Venice, the tour became paid, although it is included in the package for all companies and this one also used to be included, the Berlin tour was replaced from a pedestrian in 2023 to a bus in 2024. The bus couldn't get to the sights because of the football championship. We drove around for an hour, People were nervous and upset. To which we were told that the guide was good and unlucky with the date of the visit to Berlin. Many tourists were outraged. To settle the conflict, the escort let everyone off the bus and gave them an hour of free time. Moreover, she warned that during this time we should take a walk, have lunch and visit the toilet.
There was no excursion in Nice, they gave 2 hours and 20 minutes of free time for everything, after which those who paid for the tour to Monaco were taken to Monaco, and those who did not pay were dropped off on the way to Eze for three hours, although everyone had a desire to spend this time in Nice.
The rest of the tour was ordinary, a lot of impressions and interesting things. But the sediment from the attitude of the company itself, the lack of dialogue after the trip, blocking on Instagram and what I described above... I would like to receive high-quality services, and the fulfillment of the promised.
But most of all, communication with the employees of the travel agency was unpleasant. The girl Vasilina, when I was able to get through, said that the breakdown of the air conditioner was not a problem, even when I explained to her that according to the law on international transportation, the temperature should be comfortable, and according to labor law, drivers do not have the right to drive a bus if the temperature in the cabin is above 28 degrees, as this affects their health and may cause an accident. Instagram also asked why my Instagram reviews were removed and I was blocked, I replied that Instagram is not an official page, and they do not want me to see their offers and comment on the quality of services.
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May 16
Many thanks to the travel agency "Blue Bird" and personally to our guide Denis for organizing a trip Around the world in Europe! All issues were resolved in a timely manner, all information was given in full, so our active vacation became the most memorable! 9 days flew by like in a fairy tale! We saw 9 countries and 10 European cities, visited the Costa Bravo beach, Berlin, Paris, Barcelona, Girona, Venice, Nice, Monaco and Monte Carlo, Poznan and Brno... We will continue to contact this company)))
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3
October 9
My first trip was covered with a copper basin (
I went on a tour of Italian holidays plus 8.09.24 - 21.09.24
I paid for my tour in full one month before the start of the tour. I signed a contract and lived quietly.
And here is day x. We were going to go and it turns out that I am NOT ON THE LIST OF TOURISTS. I was not taken into the dissection at all.... In an emergency mode, they started calling the managers, to which they told me, "So you refused the tour."....I did not terminate the contract and no one returned the money to me .....as a result, I was put on a train to Brest with the words from the category "sit down, we'll figure something out."
Everything went well at the border. A bus was waiting for us, which took a queue.
On the road itself, I had to remind myself all the time and add to the tour lists.
On the way, it turned out that it was not clear which hotel I would be staying in in Italy. And this was not known until we arrived in Rimini. I was under constant stress. What did my money go to? Why didn't the issue of my accommodation be resolved in three days? Even in passing, Olga, the co-ruler, said that I was going at someone else's expense! I'm totally shocked!!!! I MEAN, AT SOMEONE ELSE'S EXPENSE!
Upon arrival in Rimini, I was told that I would be staying at the Kennedy Hotel.
The bus did not take us to the hotel. I stopped a block away from the hotel, under the pretext that the bus would not pass under the bridge. But the joke is that the bus parking was exactly behind this bridge, and tourist buses went very well next to the hotel.
We had 2 escorts with us, Anton and Olga. Anton was supposed to be responsible for the tourists staying at the Kennedy Hotel. After getting off the bus, it turned out that Anton did not know where to go! And where the hotel is located. I stood and blundered for half an hour until a local resident helped me. What is it all about I xs.....why not prepare in advance!!!!?????? We are living in the 21st century!
I came to the hotel. Check-in. And it turns out that I'm NOT ON THE LIST!!!!!!!!!! One o'clock in the morning, I'm standing like an idiot and I can't figure out what's going on! For three days while we were driving, the managers did not figure out the problem and let everything take its course.... as a result, I was put in a 2-bed room with 2 girls. ON THE COT!!!!!!!!!!! WHICH WAS FUCKING BROKEN! By the time this was discovered, Anton's escort HAD LEFT THE HOTEL. And I had to solve the problem with the broken cot myself. However, this arrangement does not suit me.... I paid for the tour like everyone else! Why should I sleep on a cot?! room 2 is a local, there is not enough space. even the suitcase was difficult to put down.
Back on the tour, a tourist was traveling with us who, upon arrival at the hotel, put out the things of the girl she was supposed to live with and locked herself in the room alone. As a result, one more person without a normal stay. We tried to get the girl who was exposed and me to be put in the same room together. BUT the reaction was zero. As a result, everything was resolved on the third day of the stay with the help of another tourist, who helped me and the girl to buy a room for two.! The escorts did not make contact. They constantly had to be called and searched for.
The only thing that saved me was that there were responsive people nearby....
I STRONGLY DO NOT RECOMMEND THIS TOUR AGENCY!!!!!!!
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October 6
Review of the tour company bluebird Spanish classics 09/15/24.Our trip began with the fact that the tour company Bluebird changed the route in the opposite direction and did not consider it necessary to warn, we learned about this from a chat with tourists who signed the contract immediately before the trip knew about it, the rest of the tourists were not warned. Even when we already knew about the change from the chat (from tourists), I wrote to the Blue Bird to reset my route, they told me to look at the site (the site does not indicate the changed route) When asked why even now you are not talking about the change, you said that you do not have to do it. We passed the border well (one of the few advantages of the tour company, the bus takes a queue at the border in advance). The bus was not comfortable, there were substituted seats, the distance between the leg seats was extremely small, it was also not possible to fully recline the seats for sleeping due to the fact that it would not be at all convenient for a person sitting behind. The spouse above me at the end of the trip had bruises on his knees from the seat. The fact that the seats were substituted was not even hidden, the driver even showed a document where the number of these seats was approved. Then we faced a problem in Krakow, two tourists were forgotten along the route on an excursion, and even when we boarded the bus and informed the attendant about it, she did not stop. And on the contrary, the guide hired in this city began to speak loudly to the whole bus that we had set up a kindergarten. Of the things marked along the entire route, the escort counted the tourists on the bus only once, and did not once ask if everything was in place, usually the tourists themselves did it when they realized that the escort was not doing this. There is a separate topic about accompanying Natalia, a person who is completely incompetent, does not try to smooth out conflicts, but on the contrary ignites them, every time someone contradicted her, she began practically shouting into the microphone for the whole bus. I think that even if the tour company had a lot of joints, it could smooth it out with tourists, but on the contrary, it inflamed it. You notice the tour company from several tourists, soon they were immediately voiced to the whole bus and Natalia tried to set tourists against these people, found out who wrote it. Natalia also said that she had never had such a bad group and she didn't want to do anything for us (and of course nothing was done the whole trip, the person just rode with us) When people refused additional excursions, Natalia was not happy, and it was indicated that I would not even go out with you, only at 0. A separate story with Venice, people asked for more free time, her answer was: "if you do not take an additional tour, you have nothing to do there 5 hours 3 hours is enough for you"I also hurried many guides so that they would lead the tour as quickly as possible. There was a lot of free time in Paris, but there was also a tour guide who told us in a complaint that we were not satisfied and did not feel the return from us (is it okay that people had a night move??? Due to the fact that the program was changed, Paris turned out after the night) it was not very lucky with the weather, it was cold and raining, the gathering place was announced Senna embankment at 20:00. When people came to this time, a message was sent from Natalia that the bus was just leaving the parking lot at 20:00 and planned to be with tourists at 20:30, in fact it arrived at 21.10 all tourists naturally froze, there was no apology. Why was it necessary to gather everyone by 20:00? even at the beginning of the trip, it was clear that we would get to Berlin by night, it was proposed to replace Berlin with Cologne in order to walk there at least during the day, which was denied to tourists. Further, most tourists began to ask for a refund since Berlin goes out at night after 10 o'clock, everyone is tired, it was announced that Berlin would be under any circumstances, even if we arrive there at 3:00 a.m. So it turned out that we arrived in Berlin at 23:30. The guide who met us in Berlin was shocked, said that she had already been lifted out of bed and said that an excursion was needed. She immediately told us I don't know what you will see at night in Berlin, as they have almost nothing highlighted. The tour (bus and pedestrian) lasted about 2 hours, it is worth noting that the guide was good and tried to smooth the situation. But anyway, we didn't really see anything in Berlin. I wanted to sleep, it was raining and it was cold. Of course, all this happened because the program was changed upside down, we can assume that Berlin fell out. And of course Natalia decided to banter in the morning and sent a message to the chat with laughing emoticons (attached in the photo), she could have already kept this situation quiet, but she did not, decided to pay attention to it again. The cherry on the cake at the very end of the trip, when a couple of people specifically told her that they were going to sue, she announced to the whole bus that she had a certain list of patients who did not behave quite correctly when checking into the hotel and the tour company was going to merge them into the embassy so that people would have problems with opening a visa in the future (funny and not convenient, how could such a thing be invented?) by the way, why did they change the route, people who applied for a tour with a visa were granted a Greek visa (which could cause questions in Germany). During the entire tour, the company never tried to get in touch with tourists and smooth out the situation. I do not recommend the Blue Bird tour company. If you want to test your nerves and train your resistance to conflict situations, you are welcome.
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4
April 7
I want to thank the travel agency for the "Unique Italy" tour. Thank you for passing the border quickly. Special thanks to the head of the group Denis. For his attentiveness and tact, for an excellent selection of thematic films on the road, which dipped into the atmosphere of the country following the route. Special respect to the drivers for comfort and safety on the way.
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October 13
I went on a Spanish classics tour. In principle, the rest was spoiled by the blue bird itself and the accompanying Natalia. Starting with the fact that passive aggression was constantly directed at us, setting up guides against us and ending with the fact that the time of excursions was reduced due to the fact that we did not want to take guides
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2
June 21
We were going to go to Italy in August with visa support. As a result, they called in mid-June and informed about the cancellation of the tour. No other options were offered. There is no coordination between employees.
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September 7, 2023
Хотелось бы поделиться впечатлениями от тура с компанией Голубая птица "Испанская классика-плюс". Тур организован просто замечательно. Абсолютно новый комфортабельный автобус, очень интересная и грамотно продуманная программа, опытные водители, замечательные отели. И просто прекрасная сопровождающая Татьяна, благодаря которой наше путешествие стало еще и познавательным! Спасибо огромное за чудесное путешествие!!!!
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March 13
It's a gloom, don't mess with this company. We booked a tour, we needed a visa. of course, they took the payment immediately (and there was an urgent deadline to make it in a few days). They brought it in. a month and a half has passed - no news about applying for a visa. you write - they answer that "the programmer has not yet caught the date for recording", to the question of what to do if they do not write down the answer "well, then we will not record" :)
after a week of hassle, we managed to achieve verbal confirmation of the refund. by the way, they do not take the handset when you call them in subsequent times, they take from other numbers Right away. and then, attention, they needed SIGNED DOCUMENTS AND AN APPLICATION FOR A REFUND. that is, in order to get money from us, you didn't need to sign anything. and in order for us to return them, we need to send them documents by mail, because "this is what the accountant requires."
the cherry on the cake: initially, they made a payment of 500 rubles (+ the bank's commission for the transfer is about 9 rubles). they returned 491 rubles :)
think TEN TIMES whether you need it, or better immediately look for a normal travel agency
See original · Русский
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3
March 10
In February, we ordered the Paris and Champagne tour with visa support for the May holidays. There were 11 empty seats. In March, the refusal: the embassy records for obtaining a visa for the Olympics. And in general, the tour is being filmed until autumn. In fact, our tour has not been filmed, as well as the subsequent ones. There are no seats available. There is a feeling that they waited for tourists with visas and refused. Now it's too late to sign up for May.
See original · Русский
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April 4
I don't know what happened to them?(I went with them last year - everything is OK!
Now, information on the tour had to be "pulled out" with a pitchfork.
The messengers have been quiet for the second day. The phone is picked up every other time.
On the phone, the manager interrupted my questions with the phrase "STOP." Thanks for not sending it)
In general, it seems to me that we need to work on feedback.
See original · Русский
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September 25, 2023
Заключили договор на тур "Уникальная Италия" в районе 10-12 июля с визовой поддержкой для меня и жены. Выезд планировался 16 сентября.
Заключили договор, оплатили его, взяли отпуска на эти даты, сидим и ждем, в общем. В конце августа позвонила девушка (недели за 2-3 получается), сказала что не попадем мы в посольство. Ну что поделать, давайте сдвинем на следующий автобус, на 30 сентября - ни доп. соглашения на перенос, ничего не заключали, только по телефону.
И вот 18 сентября уже мы начинаем нервничать, звонить - как бы совсем немного остается до выезда, а от турагенства ни звонка, ни сообщения, ничего нет. 18 числа ещё ничего мол неизвестно, мол ждут ответа от посольства. Позвонил 19 сентября - и оказывается, что уже никуда не едем, мол человек в посольстве в отпуске(это вообще как понимать?). Хорошо хоть что приехал к ним в офис и оперативно вернули деньги (турагента с которым я заключал договор, не было на месте - благо другие девушки в офисе нашли договор, заполнили документы на возврат средств - только благодаря их действиям ставлю звезду, иначе бы вообще ничего не хотелось бы оставлять тут).
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September 1, 2022
Тур "Итальянские каникулы" 21.08.2022 - 31.08.2022г.г. Сопровождающий Денис - эрудированный, прекрасный организатор, с хорошим чувством юмора, любящий свою работу, что немаловажно! Водители Сергей и Александр - Мастера своего дела, с ними дорога была максимально комфортной и безопасной, за что им огромное СПАСИБО! Прекрасная программа экскурсий с хорошими гидами-экскурсоводами! Но вот, пожалуй, и все плюсы тура. Теперь о грустном! Грустно, что основной отель, выбранный турфирмой для проживания в течение 6 дней (!) в Римини, а именно отель REALE просто ужасен! Если вы организуете отдых на море, то условия у туристов должны быть одинаковыми. Кому-то повезло больше и номера были с прекрасным видом и большими балконами, что в жару 32-34 градуса немаловажно (при том, что кондиционеры в номерах платные - 3 евро в сутки!) Нам не повезло и номер был с видом на стену соседнего отеля и без балкона. От слова совсем! Да еще на железную дорогу, по которой круглосуточно (!) ездят поезда с ужасающим грохотом. Особенно вы прочувствуете это ночью. Скажу честно - у меня не было ни одной ночи, когда бы я могла выспаться! А это мой отпуск, это мой отдых! Которого меня лишили! И почему среди тысячи прекрасных отелей побережья Римини в турфирме выбрали именно этот отель, вопрос, я полагаю, риторическкий ? Это до какой степени надо ненавидеть своих клиентов, туристов, чтобы предложить им такой отвратительный отель!? Кстати и по питанию были вопросы - 65 евро за ужины в отеле не те деньги, которых они стоили! Много еды - да, но без разнообразия и не всегда вкусно! Так что отдыхать или нет с турфирмой "Голубая птица" - вам решать! Но я вам эту фирму не рекомендую . Иначе есть опасность получить испорченный отпуск!
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July 22, 2023
Хочу поделиться своим сотрудничеством с компанией «голубая птица».
Забронировали мы тур «Легендарный Париж» на начало июня еще в марте месяце. Ждем себе когда позвонят и пригласят на подачу визы, ждем апрель, ждем начало мая. Понимаем, что уже осталось меньше месяца до поездки, а из агенства ни звоночка. Звоним сами, и в итоге нам говорят, что поздки не будет. Все бы ничего, живем в такое время, когда с визами большие проблемы. Но есть одно большое НО, которое в принципе меня и возмущает: еще в апреле мои знакомые тоже хотели поехать в такой тур, и обращались в это агенство, но им сказали, что Франция не дает визы под эту поездку на все лето. То есть в апреле в агенстве уже знали, что поездки не будет. Огромный вопрос к менеджерам: почему не обзвонить туристов, которые спланировали свой отпуск заранее и рассчитывают на эту поездку?! И если бы мы сами не позвонили, то мы бы узнали об отмене когда?!
Мы были готовы поехать в эти даты в какой-нибудь другой тур, но менеджеры не смогли ничего предложить, потому что до нашего отпуска осталось меньше месяца. Предложили поездку на неделю позже нашего отпуска, мол тогда успеем открыть визу...
И ещё хочу обратить внимание на то, что сами менеджеры не предлагали замену, я сама у них спрашивала могут ли что-то предложить и ждала несколько дней ответ, а они меня направляли от одного менеджера к другому.
Вот таким образом мы оказались без отпуска в этом году. Поэтому очень хорошенько подумайте, прежде чем планировать поездки с этой компанией.
Надеюсь, что руководство компании читает отзывы и примет хоть какие то меры.
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June 22, 2023
Ездили в тур " Итальянские каникулы " с 10июня 2023. Организация турфирмы не очень. Автобус периодически ломался. Отель в Римини без холодильника, без фена. Находится возле железной дороги. Постояно грохот поезда, что не возможно было отдохнуть. Организатор группы Ольга . Очень грубо и резко вела себя с туристами. Многие были не довольны её . Высадила туристов на границе, которые бухали и не проспались, собрав подписи с туристов.Людям надо давать шанс, а не судить незная всей ситуации. Меняла экскурсию . Экскурсия по Оломоуц была ночью с 21:30до 23:00. В темноте, люди уставшие. Разве это законо проводить в это время? Хотя экскурсии были очень интересные и вся Италия очень понравилась.
3
February 20, 2023
Ездили с 13.02 по 18.02. 2023 года в тур Чао, Италия. Два ночных переезда. Сама поездка была отличная и красивые города. Но сопровождающая Наталья, требовала платить по 10€ в Падую и Бруно, что б просто погулять по городу если мы не хотим брать экскурсию там. Было много урезано личного времени. Отель в Чехие хороший но по питанию ужас, отель в Италии был ужасный и холодный после 10 вечера вода горячая была отключена. На границе стояли с автобуса не выпустила в дютифри, хотя водители ходили туда и закупались, а нас закрыли в автобусе и не разрешила выйти. По видимости сопровождающий ехал по своим делам, за наши деньги!
4
November 23, 2022
Buongiorno! Ездили с подругой в тур "Чао, Италия" с13.11 по 20.11 2022. Остались под большим впечатлением, особенно от Италии! Даже несмотря на 2 ночных переезда и некоторые неудобства( типа холодного номера в гостинице Италии).
За ту стоимость тура, что мы заплатили, получился очень хороший отдых!
С подачей визы проблем не было, все своевременно и четко! В итоге нам после трехгодичного перерыва в визах открыли визу на полгода( хотя так повезло далеко не всем).
Спасибо сопровождающему нас в туре Денису, все было продуманно, на все вопросы отвечал, все моменты четко проговаривал. Все было понятно и проблем с организацией не возникло.
Спасибо и экскурсоводам в каждом городе ! Все старались, чтобы нам было интересно, рассказывали про местные особенности, где подешевле покушать и что самостоятельно посмотреть!
Особенно понравилась вечерняя экскурсия по Флоренции, в конце был просто шикарный вид на город!
И прогулка на катере по каналам Венеции!
Мечта увидеть Италию сбылась! Всем кто любит такой активный и бюджетный отдых, не боится ночных переездов и долгих пеших прогулок, советуем! Все оправдывается красотой старинных городов и многочисленными впечатлениями!
1
June 21, 2023
Огромное спасибо Тур оператору Голубая птица. Помогли сэкономить мне больше 2000 евро, тем что обломали отпуск. Нужны деньги - обращайтесь в Голубую птицу. Не могу утверждать точно, но предполагаю, что именно их сотрудник накосячил с бронями отеля и посольство большому количеству людей из группы отказало в визе.
Это только предположение.
Деньги на трансфер и консульский сбор потрачены - толку ноль.
+Звезда за то что вежливые сотрудники.
Не понятно что случилось. Ранее этот тур оператор всегда был на хорошем счету.
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March 3, 2023
Хочу оставить негативный отзыв. Еще даже не выехали в тур, а уже негативный осадок от работы данной турфирмы.
Первое что насторожило при записи на тур (автобучный тур Берлин-Париж-Амстердам-Прага). Чтобы записаться на тур мы позвонили на офис, нам сказали что замисаться мы должны сами через сайт. Окей, не проблема, если бы с сайтом было все хорошо, и эта запись там работала. Мы перезванием и говорим, что ничего там и не работает, ну хорошо, записали по телефону. Ну и тишина, ни данные наши не спросили, ничего. Ждем больше недели, опять звонок на офис, вам нужны хотябы наши паспортные данные?они удивленно у нас пересправшивают, а что у вас никто не брал данные??? НЕТ, НЕ БРАЛ! Выслали данные и опять тишиша. Ни договора никто не прислал, хотя когда опять же и звонили, обещали сбросить договор сегодня-завтра. Когда интересовались статусом оформления документов для выезда (писали им в вайбере), сообщения просто не открывались и не читались.
А сегодня мы дождались от них звонка, где нам сказали, что ваш тур ОТМЕНЕН! И не только нам, а всей группе!
Рассказали что мы заключили же с вами договор и можем перенести вас на другие даты. Но гарантии опять же нет, что и тот тур состоится.
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September 24, 2023
Хочется сказать большое спасибо за организацию тура Европа +Испания 09.09.23-22.09.23, особенно руководителю группы Денису! Молодцы! Так держать! Хочется поехать ещё раз!
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May 7
We signed a contract in February 2024 for the tour "Unique Italy" at the end of May. The staff delayed applying for a visa as much as possible, they answered questions when they would record: "Specialists will be recording soon." Once again, I called the Blue Bird organization on my own to find out if they were in time before the start of the tour, to which the staff replied that the tour was being disbanded (3 weeks before the start of the trip). The money was returned, but the vacation was ruined, as was the impression of this organization
See original · Русский
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June 19
If you want a ruined vacation, come here. They may forget about you altogether. I'm just in shock.
See original · Русский
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March 4, 2023
Оставили заявку на тур в конце января , менеджеры связались с нами только в конце марта . Типа приняли заявку. На сообщения никогда не отвечают. Каждый раз нужно добиваться и искать своего менеджера так как другие даже не отвечают на вопросы если ты не с ними начал работать . В начале апреля позвонили сказали ваш тур отменяю. Хотя до этого всегда говорили что будет ок. В итоге нужные нам даты уже не найти . Отпуск испорчен
Не советую связываться
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July 7, 2022
Уже не раз пользуюсь услугами туристического агенства Голубая птица. Внимательное отношение к каждому клиенту и полнота информации о турах. Огромное спасибо всем мененджерам, а особенно Василине,которая всегда на связи и готова решить любую возникшую проблему. очень понравился тур Итальянские каникулы. Молодец сопровождающая Наталья. Очень аккуратно водят автобус водители . Тур был с 12.06 по 22.06 2022 г. Автобус новый, комфортабельный. большое спасибо! всем хорошего настроения!
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October 13
We went on a bus tour on 09/15/24
I strongly advise against traveling with this tour operator.
A detailed description of everything that is happening in this tour, read in the lower reviews... ⬇️
See original · Русский
August 23, 2022
Ездили в тур Итальянские каникулы вначале августа 2022г.Это УЖАС!!!!Все экскурсии в спешке, если Вы читаете свободное время после экскурсии, Вы должные понимать это время = 30минут!! На Туалет или купить еды в дорогу!!Отель в Италии Реалти -ужасный, комнаты коморки, без балкона, чемодан не положить и не поставить, находится в каком-то гетто и там абсолютно ничего нет, кроме индусов, которые там торгуют, хотя за 3 км в одну и другую сторону кипит жизнь. В добавок ко всему у нашей сопровождающей украли деньги из СЕЙФА!!! И это вопрос никак не решился,хотя ключи для сейфа выдают на ресепшне, кондиционер платный в номерах, вообщем везде, везде доплаты!! Фирма решила заработать даже на местах в автобусах, которые были не выкуплены и продать их по 20 евро, если ты хочешь сидеть один,хотя предварительно, нам говорили , что осталось только 4 места!! Не советую и не рекомендую от слова совсем!!! Водитель молодцы, благодарю, автобус комфортный и руководитель Татьяна , тоже спасибо!!! Что касается транзитных отелей , они были НАМНОГО лучше , чем тот который был в Римини !
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August 20, 2022
Еще в конце мая я оставил заявку на экскурсионный тур Итальянские каникулы NEW с выездом 04.09.2022! Всё это время я неоднократно созванивался с менеджерами, меня уверяли что всё нормально, визовая поддержка будет оказана, со мной свяжутся в августе когда будут формировать группу на интервью. Затем в июле этот тур исчез с сайта турфирмы, остался аналогичный для туристов с визами. Я естественно забеспокоился, перезвонил, меня заверили что всё в порядке а тур сняли т.к. набрали людей на все даты. Ну ок. Затем в начале августа звонит очередной менеджер (первый раз сами позвонили) и интересуется, хочу ли я еще поехать или передумал. Я подтверждаю, что хочу, мне говорят – ок, только в посольстве сейчас напряжёнка и из каждой группы не берут на интервью 6-8 человек. Я принял это к сведению и начал готовить запасной вариант. И как оказалось – не зря – 10 числа мне еще раз позвонили и сказали что посольство отказало ВСЕЙ ГРУППЕ, и им очень жаль. Мне пришлось в спешке искать-бронировать другие варианты т.к. отпуск на носу и сместить я его не могу. У меня сложилось стойкое впечатление, что
1. Турфирма просто подала документы слишком поздно и соответственно пролетела с интервью.
2. Им по большому счету наплевать на свою репутацию.
Категорически НЕ РЕКОМЕНДУЮ связываться с голубой птицей.
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March 6, 2023
Очень внимательно читайте договор с этим предприятием. У нас в договоре был указан заведомо неверный маршрут (не указаны города страны назначения). И затем тяжело добиться справедливости. Отвечают, что мы сами виноваты. "Читать внимательнее договор надо было..."
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March 1
City center - no parking.
A dark room.
See original · Русский
August 18, 2023
Обломали отпуск 2 раза. В последний момент звонят и говорят что турфирму не приняли в посольстве.
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October 13, 2023
Booked a tour to Italy. Information after the conclusion of the contract can not be achieved, with the promised visa was thrown. Just wasted time. I STRONGLY ADVISE AGAINST IT
See original · Русский
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April 4
Excellent travel agency) they work clearly and harmoniously
See original · Русский
1
June 10, 2022
Собирались съездить в тур в Италию, 19.06.2022. Специально взяли под эти числа отпуска.
В итоге тур отменили, и все планы на отдых рухнули.
1
June 20, 2023
организация на нуле!!!!!!!!!!!!!!!!!!!!!!!!
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September 10, 2022
Ездим с ними 20 лет,по 2 раза на год. Пытались "изменить" ничего лучше не было
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January 26, 2023
Не отвечают на заказы
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September 3, 2018
Сто раз подумайте прежде чем связаться с "Голубой птицей"! Ездила один раз и мне хватило негатива надолго. Автобусы старые, телевизоры не работают, сиденья приваренные дополнительно. По 60 человек сидят, не развернувшись, всю дорогу часами. Водители неопытные, едут по навигатору, иногда возвращаясь назад. На обратной дороге столкнулись с иномаркой, стояли 2 часа, разбираясь с полицией. Отели 3 зв, на наши претензии управляющие говорят: "что вы хотите- у нас нет звезд", можно догадаться о качестве проживания и питания. То есть туроператор экономит на нашем отдыхе, качество которого оставляет желать лучшего!
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December 6, 2020
Пару раз ездила, правда более, чем 5 лет назад. Все понравилось. Сопровождающие, водители хорошие. Недорого было
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April 6, 2016
Здравствуйте, мы с семьей путешествовали по восхитительной ИТАЛИИ вместе с " Голубая птица")))с 20.03.20016-27.03))) поездка получилась интересной и познавательной, отдельное спасибо , прекрасному гиду___ АЛЕКСАНДРЕ ШАРОВОЙ___ за ее профессионализм и эрудированность))) все прошло организованно и соответствовало графику))) незабываемая поездка-- рекомендуем!!!!
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August 24, 2019
Второй раз ездила с этой компанией в тур по Европе - осталась довольна
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