On 04/01/25, we ordered an extract from the outpatient card. To do this, all the necessary tests and an ECG were performed on the same day. 04/07/25 it was necessary to pick up the statement. The receptionist said that the statement was in room 110, and they waited in line for 1.5 hours under the office. When I entered the office, I was told that there was no statement there, so that they could go to the registry office. We went to the reception desk again and asked them to double-check the stack of statements. Again, nothing, they were sent to the 110th office again. In the office, the employee again stated that she did not have our statement, sent it to the registry. The receptionist told me to go up to room 307. We went. In room 307, they told the receptionist and room 110 to go and sort it out, because the documents are all there. We went back down. There are no documents in the registry, a medical card appeared in the 110th office, but without an extract. It is not clear where she went or if she was there at all. The response of the employee of the 110 cabinet"I don't know. What do you want from me? Contact us wherever you want." Maybe her office is her home, and I came without asking? We contacted room 307 by phone, and finally they gave us an extract. It took 5 minutes from the call to the issue of the statement. 2.5 hours have passed since I arrived at the clinic! I have questions about an employee of the 110th cabinet, whose competence I strongly doubt. And another question, why didn't cabinet 307 immediately take up this case, why did I have to go twice? Why is it such a mess at all? I'm not even asking about apologies, which is probably the way to go - knocking out an extract from medical documents with nerves, running around offices, and a lot of wasted time. But I think it's a complete bottom.

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Роман

Level 2 Local Expert

They were recorded for ultrasound of the urinary tract, during ultrasound (time taken no more than 5 minutes) it turned out that the bladder was not fully filled, although we drank the necessary amount of water, We offered to sit in the corridor until the water filled the bladder and do the ultrasound again, we heard a lot of indignation, discontent, like what? We'll have to sign up again, wait a week, and during that time, we can't do any treatment., Bottom line: we're going to sign up for a paid program Disgusting treatment of patients in state medical institutions at every turn

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Александр Ермаков

Level 6 Local Expert

Many THANKS to Laura Nikolaevna ODPP, and special THANKS to Ales Vladimirovna for her sensitive, attentive attitude towards patients. Good health, peaceful sky. Ermakov

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Гомельская городская поликлиника № 13

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