Grand Hotel Abkhazia
1489 reviews
October 16, 2024
We rested from 6.09.24 to 16.09.24.I really liked the hotel, especially the views from all sides of nature, mountains, sea.On the 15th floor there is a dining room where you can have a sooo delicious meal and enjoy the beautiful views.The guys in the dining room are great, they work well together, they cook delicious.It's hard not to overeat))).Of course, there is a problem with elevators, but because they feed there, we walked to the dining room and to the sea (we lived on the 8th floor).Sometimes charging is not comforting.))The attitude of the locals is very friendly, we traveled all over the peninsula from Tsandripsh to Sukhum in a car that we rented.Of all the beaches, I liked only Gagra.The water is clean and warm.Because we went in October, we didn't catch any rotoviruses.In extreme heat, all the locals say that the rotovirus walks strongly.Everything is fine in September and October.
See original · Русский
11
12
September 19, 2024
We rested from 02.09.24 to 12.09.2024. The overall impression is a solid 4. Among the advantages is an excellent location, a relatively fresh hotel (restoration in 2019), the staff is generally good and knows their job. Of the disadvantages, 2 elevators cannot cope with the load, and this is a fact. The number of floors is high, and you have to wait for the elevator for 5-7 minutes, which is unacceptable; Wi-Fi clearly does not pull and is constantly cut off, at night and early in the morning it's fine, the rest of the time is completely different, which is nonsense nowadays; the food is slightly monotonous, but if you don't find fault much, then it's okay, you won't get bored for 7-10 days He'll be in time. And yet — there is no bar in the hotel on the 1st floor, the coffee is disgusting, and the cognac is pale (the cheapest 150 rubles / 50 gr.) — that's for sure! Most importantly, it all depends on your mood, if it is positive, then the rest will be normal!
See original · Русский
30
16
February 21
In general, everything is not bad. Convenient location on the embankment. The rooms (standard) are simple but quite comfortable. I liked the lighting in the room, or rather the opportunity to choose for myself. The carpet didn't smell musty. Everything was functioning in the room. Of the cons, these are pillows that have already been killed as much as possible and it is impossible to sleep. We cleaned every day. Towels and bed linen were changed from a curiosity in a week. There was water on arrival. On the other hand, there is a small cockroach by the bed. There was not enough mirror in the hallway and a table with chairs on the balcony, but it is quite possible to survive. The breakfasts are standard without frills. The dining room is on the 15th floor with a very beautiful view. Of the disadvantages of the reception desk, upon arrival, I asked the girl if it was possible to buy lunch/ dinner if necessary, and the answer is no, the hotel does not practice this. It turns out that it is still possible and at a reasonable price. The pool was heated. Off-season is a great choice for a vacation at an affordable price.
See original · Русский
1
1
January 9
Great hotel! Fully reasonable prices... Excellent and attentive staff, friendly and with a good memory. We have been staying at this hotel for several years.... The buffet breakfast is included.... But dinner can also be paid for separately and is not expensive.... The kitchen is simple at home, but everything is delicious!!! Excellent location on the first line of the coast, the view from the balcony impresses both the sea and the mountains and the city. On the top floor there is a restaurant with stunning views.... The hotel has a heated swimming pool.... I recommend everyone to stay at this hotel at least once!!!!
See original · Русский
5
1
October 25, 2024
The rest was at the end of September. The velvet season in Abkhazia! What could be better?! The weather is excellent, the sea is warm, the nature is incomparable, the location of the hotel "Abkhazia" is almost near the sea.
But... everything else leaves much to be desired! A huge hotel, and the dining room is located on the top floor (!), two elevators at all - it's just a disaster! The queue near the elevators is huge - someone is going to the room, and someone needs to go up to the dining room! This is another test!
The buffet is completely unsanitary! Nothing is organized for the convenience of vacationers!
Room service is just a name! Towels do not change throughout the rest, there is dust in the rooms, dirt in the bathroom!
There are staff at the reception desk who are generally incompetent! He can't really answer any of the questions!
I strongly do not recommend it!
See original · Русский
11
1
October 5, 2024
I stayed at the hotel in September 2020. Then everything was at 5. There was special admiration from the canteen and all its employees. They cooked very tasty and communicated with people kindly.
I really want to go back to the hotel. And we will do it! Well, I started reading reviews. Practically nothing has changed in 4 years. The same claims apply to elevators and living conditions in the rooms. The rotovirus has not gone away, although we did not suffer from it.
And that's what I'm writing for. I just want to tell vacationers that it is very difficult to find the perfect place to relax, especially for those who are used to whining and finding fault with the little things. I've vacationed a lot in my 66 years. And everywhere and always there were disadvantages. Maybe you don't need to look for them on vacation? Well, we tuned in to rest and positive emotions, so we don't care about cleaning, a towel, a cramped room. We lived in the same conditions, but we didn't find fault with anything. The towel was washed and the floor was wiped, it takes 5 minutes. The main thing is that we came to the sea! And the sea in Abkhazia is incomparable. There are sun beds, the views are beautiful, the food is great. Is the hotel noisy? And where is it not noisy on vacation? People are resting. But the Embankment is very beautiful and fun. This year we had a rest where there is no embankment and cheerful cafes, it was very boring. Rotovirus? Tell me, where is he not? In Turkey and Egypt, they were very seriously ill with this virus, but in Abkhazia they did without it. They observed basic hygiene, did not swim in the pool, did not drink water from the sea. We drank a lot of cococola. Although they write that it is not useful, it apparently saves from rotovirus. I wish you all a good rest, optimism, peace and kindness.
See original · Русский
16
10
December 5, 2024
Pros: in a very busy place. The food is good, fruits are served every day, the staff is trying their best. The view from the windows is gorgeous. Meat of three types, fish, three or four types of side dishes. Delicious sour cream and cottage cheese with condensed milk, it is necessary to sign condensed milk, otherwise it looks like mayonnaise and is confused, the meat is watered. There are a lot of people even out of season. It is necessary to redistribute the movement of people. That's all about the pros. I don't dig the minuses on purpose like some, because I came to rest. But the minus star is for the bathrobes, the cat needs to be bought, not often changing towels and bed linen. The soap and snout were replenished. There is only 1.5 L bottle of water in the room upon arrival and that's it. We bought it. The water is cold in the morning, you will not be able to take a shower. The light is a generator, a shutdown device. On departure at night, we ordered a dry meal. The room was extended. The pool could have been made warmer, they save money.
See original · Русский
2
3
December 29, 2024
Good evening! The hotel is below the average class, an ordinary dining room, but you can eat, the girls at the reception are not friendly, the territory is nice and beautiful, the pool is not warm, the locker room is one iron, the pool is by the road overlooking the construction site. Although there is a gorgeous area behind the hotel and the pool would look better there. The staff in the dining room is good, the rooms are rated 1, the mattresses are disgusting, cleaning is done on request. The towel is dirty. We had a rest in December 2024. I don't recommend it. Or I recommend flying for a penny.
See original · Русский
5
September 12, 2024
We stayed at this hotel in early August. Among the advantages: there is a large swimming pool with sun beds, an entertainment program for both children and adults throughout the day, next to the sea with sun beds from the hotel, the view from the hotel is stunning to the sea.
The most interesting thing, of course, are the disadvantages.
1. Some kind of problem with towels, they gave one for the legs and the second for the body, wipe your face with whatever you want, it turns out.
2. The most epic. We were POISONED by food at the hotel, first my mother-in-law and my father-in-law ate the liver, then my husband and I fell ill from meat. Putting all the puzzles together, it couldn't be from the sea. We haven't been swimming these days.
3. There is no mirror in the room, only in the toilet and that is very small.
We do not include the disadvantages that the elevator was always crowded, we walked mostly because you can't wait for it. Such a stream of people and 2 elevators, queues to them were constantly huge on the 1st floor. Are we going back to this hotel? Of course not. When 3 years ago, when we arrived in Abkhazia for the first time, we looked at this hotel with some admiration, as a result, when we already turned out for the second time and such surprises awaited us, we do not want to return.
See original · Русский
7
3
October 23, 2024
We stayed at the hotel from 9.10. To 15.10. We took the junior suite, which offers views of the sea, mountains and neighboring hotels. Our room was on the 13th floor, everything in the room is standard, everything you need is there.(kettle, fridge, hair dryer)It is especially beautiful to watch the sunsets from the balcony and just admire the sea. They were very afraid of rotovirus, but, fortunately, they did not catch it. Someone is looking for the pros of a vacation, and someone is looking for the cons. The food in the dining room is varied. The fruits were plums, melons, tangerines, oranges, apples. There are a lot of people, despite October. I liked everything very much, the only thing is that elevators are really a problem. You go into the elevator and everyone is already angry there. I also didn't like that the sunbeds were occupied from 7 a.m. But we are optimists, we did not pay attention to the shortcomings, because we have been to many places and they are everywhere.
See original · Русский
2
2
January 14
I recommend the Grand hotel to everyone!!! It's clean, cozy, beautiful, the food is good, varied, and there is a wide selection of different dishes. They were from December 1 to December 7, 2024. The hotel is located on the first coastline, close to good shops and a market, all within walking distance. I would love to have another rest at your hotel!! I definitely recommend it to everyone!!!
See original · Русский
3
3
June 6, 2024
The hotel is located in the very center of the city of Gagra, all rooms have sea and mountain views, excellent and varied 3 meals a day in a large and spacious dining room, the staff is nimble and quickly clean up, the small heated pool is designed for adults and children.
The hotel has a very beautiful and well-maintained garden, with trees and a huge number of roses and other flowers, there is Parking, security, a children's center nearby, 50 meters from the sea from the wide and long Gagra embankment.
Cons of the hotel--- very slow and small elevators are clearly not designed for such a number of rooms in the hotel, the rooms are too small, everything is very compact, the pool is crowded with tourists at the height of the season.
See original · Русский
15
16
November 9, 2024
Hello everyone I live and work in Abkhazia, I am a very frequent guest at the hotel-I check in and live myself! I'll tell you everything about all the numbers. From any room you can see the sea, there is a side to the city - these are the mountains, the wheel and the sea, the other side is to the water park, the pool and, unfortunately, to the construction of a new hotel, but not so bad, overall excellent. The suite is spacious, with a good shower, bathrobes and a towel are available, a balcony in the water park. Junior Suite is my favorite, you will occupy a corner with a view of the sea and the city and a shared balcony all yours, a table and chairs on the balcony, bathrobes, a towel, a pleasant cozy room! The standards are all good, the minus is very soft mattresses, but I like everything, the dressing gowns are no longer included, there are disposable shampoos and gels! Economy - comfortable mattresses... and that's it, very very small rooms, one will be fine. Houses, there are seven of them, in summer it's great together, a small one with a comfortable mattress, chairs and a table on the porch, bathrobes and shampoos like in a suite!
Meals three times a day: delicious, enough, always full, chicken with mushrooms in cream and pie slices in the morning is a delight, they always put our Abkhazian lemon, where everything is for tea! The administrator of the hall is wonderful, remembers everyone and makes jokes and prompts! Soups are always delicious! Cucumbers tomatoes daily! The location is simply the most top-end, the center and the beginning of the embankment, next to the entertainment cafe zhemchuzhina and the round-the-clock kebab house, where our coffee is only 50 rubles, served with water! The pool is poorly heated in winter. And there is a minus of the hotel- it is an elevator, but there is for the staff on the other hand, you can use it. I love this hotel. Not five stars and there are unpleasant moments- smeared mosquitoes, windows are not washed (ask to be washed, otherwise why the panoramic sea view), curtains and tulle are stained, especially in economy rooms. But the location and security! The parking is guarded! Write and call, I will check in and help with all the rest in my beloved Apsny! I wish the hotel prosperity @vorobeimaster my insta, I often show you how I relax in Grand Abkhazia!
See original · Русский
10
5
July 22, 2024
Everything you can expect in a foreign hotel is here:
great nature
and delicious homemade food,
And a good location next to the sea for 2 minutes
and a well-groomed area for relaxation , and children are entertained,
And they do sports
super
What really doesn't exist is the service...the cleaners are fighting with the guests))
there is no cleaning in the rooms and there
are no normal mattresses!!!
this is probably the most vivid impression.
Otherwise, Abkhazia is a country of the soul - we are in love! The disadvantages are erased during the stay. People in the country are honest...They are, you know, honest in the Soviet way. It's very endearing. The whole family was satisfied. My husband and I had a vacation and my daughter was 4.5 years old.
See original · Русский
28
24
October 12, 2024
The hotel has cozy, clean rooms. Polite staff, attentive hotel guides. All requests are executed very quickly. The beach is 50 meters from the hotel, which is very convenient. Spoiling the impression is the dining room on the 15th floor and only two elevators, constantly waiting in line to leave.
See original · Русский
5
August 3, 2024
We are currently staying at this hotel. I put 1 check-in only for the kitchen. The kitchen - well done! They're trying. Delicious, clean. Everything is very fast. Then there are only disadvantages. 1/ The main disadvantage is cleaning. It feels like Abkhazia doesn't know what it is at all. Be prepared for the fact that you will be drowning in mud! There are no bath towels at all! You will be given 1 towel for face and 1 towel for legs per person. And they won't change them for 7 days!!!!!!!!! According to the regulations, they are supposed to be changed on the 4th day. But no, we were unlucky. They said no . The carpet will not be vacuumed, to wash the bathroom and the floor on the balcony is generally out of the realm of fiction ... mission impossible! We had to buy towels! A whole set with a reserve, so as not to wipe both face and ass, sorry, with one towel for many many days. My husband couldn't stand it, made a scandal at the reception. Oh, the miracle! There were towels. Both towels and bed linen are terribly washed, yellow, and battered. The standard rooms are small, with 15 meters. Handles, doors - everything is broken. The toilet is yellow . It's disgusting! The water drains badly in the sink and shower. 2/ elevator. There are 2 of them . A constant queue. They can't handle the flow. Get ready for the fact that you will go down on foot, and climb up after standing in a huge queue. 3/ reception. Polite, but stupid girls. Requests for appointment are not transmitted. They don't have normal communication with anyone. Therefore, all your requests will not be resolved. An empty number. Just yell.... Then at least something is solved. 3/ swimming pool. Little. If you want to suffocate from chlorine fumes, then you are here. I do not recommend this hotel. All these pleasures for 252 thousand rubles. This is unthinkable!!! Now the most important thing . Sea. It's just a quiet horror!!!! One gasoline. Your children will swim in yellow gasoline by the shore!!!! This is such a sea! The filth is unbelievable! We have to rent a catamaran every day. We sail away on it and swim there in a relatively clean sea. At the risk of his life. Because crazy boats, boats, bananas, ATVs are chasing around. They drive over their heads! They don't care. They need to sell... they don't care about the rest. Safety 0. Every 5 minutes, some barkers from boats/boats/ships shout. My head is splitting. Sun beds/umbrellas are paid. There are only cheap tents with beer and chips at sea. Some kind of aperol from the field of fiction. The children visited the hospital on ivs 2 days later. They vomited further than they saw. It costs 2,300rubles per day +200rubles of medicine. The business is fine-tuned. Gagra is one continuous anthill and a dirty sea. How we regret that we came here!!!!! 🙈🙈🙈😨😨😨
See original · Русский
77
68
September 15, 2024
The hotel is wonderful. There is a swimming pool, a playground and a green recreation area where roses of different varieties bloom and tangerines grow. The rooms are different with snow-white linen, the cleaning is timely. The dining room is large and comfortable for a buffet. It 's very close to the sea . On the beach there are sun beds from the hotel and umbrellas. The rest was a success!
See original · Русский
4
January 13
A normal hotel if you don't expect Turkey's level from it, etc. The food is familiar, you can always find something to eat, the rooms are ordinary, there is almost no cleaning. The lobby and the grounds are nice and clean. True, a pool is a pain, a swamp is nicer in color, green water, you can't see the bottom, I didn't swim, but there were brave people. We were in the Junior Suite in December, the wind was blowing out of the windows, the heater didn't help, I bought duct tape, sealed the windows and it became much warmer. In principle, if you look at the price tag, 40 tons for two people from Moscow with a flight for 6 nights, even with the disadvantages that I described.
See original · Русский
2
November 3, 2024
We had a rest with my wife at the Grand hotel Abkhazia from October 27 to November 3, 2024. I am writing just from the hotel, we are leaving today. I really liked everything! A cozy room with a wonderful view of the Black Sea. Gel, shampoo and soap were brought every day, if necessary, they clean the room when necessary. Extraneous noises do not interfere, sleeping is comfortable and convenient. I would like to say a special thank you to the staff of the dining room! A variety of food for every taste, everything is prepared expertly. There is always something to choose at will. Employees work tirelessly to make customers feel comfortable. Very friendly attitude! Stunning views from the observation windows of the dining room to the mountains and the sea. It takes your breath away from the 15th floor. We will definitely choose this hotel when we go next time!
See original · Русский
1
3
December 1, 2024
Of the advantages, the proximity to the sea and the beautiful view of the sea and mountains, gorgeous Holly is everything.
Of the minuses, this is the eternal absence of the bartender, on the first day of our check-in, he just left work and was absent all day, deigned to appear only in the evening. Cleaning the room, it's vacuuming somehow and then not always and taking out the trash, not dust, can't wipe it off the table, apparently it's not their job. Towels were not changed at all, but we were from 11/25/2024 to 11/30/202, the windows were panoramic to the full height of the room, there was a storm at sea for three days, the wind was strong, we were blown away in the room, but there is a heater, of course, it was a little warmer with it, but it did not save, and then the air conditioner enters, so it turned out that it not a worker. I wrote to everyone who could and the receiving party replied that it was working, it turns out that I was lying. We only had breakfast, a good omelet, rubber cheesecakes there is only flour, cucumbers and tomatoes, you won't eat it even in a hungry year, cabbage is delicious and cottage cheese. Of course, we weren't hungry, but not that, the dishes in the dining room are all dirty, they don't wash it, apparently they only rinsed it and put it back, the elevator is generally a separate quest,
See original · Русский
2
1
December 6, 2024
We were in November 2024. A good hotel for its price. Excellent food, friendly service. A very beautiful view from the window - the sea and the mountains. There is a market nearby.
The room has everything you need - a comfortable bed, TV, refrigerator, hair dryer, air conditioning. We liked everything, we are satisfied.
See original · Русский
1
1
October 19, 2024
We had a rest in August 2024. Advantages of the hotel: 1. Gorgeous view from the window (sea on one side, mountains on the other). The panoramic window allows you to admire this landscape with awakening. 2. Proximity to the sea (the hotel is on the 1st coastline, ideal). 3 beautiful hotel grounds, a variety of roses. Well, that's all the pros, and the cons negate everything. The cleaning that didn't happen. Yes, the maid came every day, went with a vacuum cleaner, added soap, shampoo, gel, and that's it. Bed linen has never been changed (according to the rules of the hotel - 1 time in 10 days, so there is no court), towels were changed 1 time at my request (and so once every 4 days). When we checked in, there were not enough towels, there was garbage in the bathroom bucket - a lot of toilet paper. I concluded that they just didn't clean up in front of us. The curtains, which are always brushed, are also never washed. It was good that it was hot and we didn't need a blanket, it was stained yellow. The food is so-so, although varied. Fruits - apples, peaches - are always cut and dried. There were plums, figs - absolutely not juicy, not sweet and did not look very appetizing. But the watermelon was sweet, sugary, but rare. Tomatoes are plastic, like from the Pyaterochka supermarket. I couldn't add salt to the vegetables, but all because there were open salt shakers on the tables, from which salt could only be reached with my fingers. Rotavirus, of course, was caught, medicines did not help the child, they turned to the hotel nurse. Despite the insurance, 1.5 rubles were paid for the system. But she was only a temporary relief. After I gave the child Rehydration, he immediately put him on his feet. The elevators did not bother at first, they were understood to the 7th floor without problems, but after rotavirus, shortness of breath appeared, it became difficult to climb.I do not recommend the hotel, since such a vacation is not a vacation, 4 out of 7 days are lying down. The reason for rotavirus is bad, or rather no cleaning, washing dishes, tables, and perhaps something in the kitchen. I think it is necessary to close the hotel for a while for a good san. processing and further review the attitude towards cleaning.
See original · Русский
9
November 2, 2024
We have been staying at this hotel since 10/30.24 . Still here. The hotel is not bad. Food is more or less-there is meat, good soups, porridges, cottage cheese for breakfast.Vegetables, pastries are very modest.From fruits, tangerines, sliced apples, not very ripe persimmons. Also, not everyone has enough fruit, we went to lunch half an hour before the end, but there are no fruits anymore (((Sadness. Another big disadvantage of the hotel is the elevators!!!! They either don't work, or there's a queue, in general, we train our legs to eat, since the dining room is on the 15th floor! The pool is warm, there are a lot of people, since few people swim at the sea anymore. The pool is open from 9.00-19.00, which is also not very convenient.The sea, shops, market, pharmacies are all nearby. There is a construction site next to the hotel, but it didn't bother us much.On day 3, the child has rotavirus (vomiting, fever 38.4, headache)- before that, I was nowhere on vacation (((.For the first time in Abkhazia, we will come back, but not to this hotel!!!!
See original · Русский
4
1
July 15, 2024
A good hotel , all amenities , courteous staff , near the beach, were on tour.vouchers , very convenient , the company biblio-globus accompanied us on excursions , the only thing we did not know was that excursions from morning to evening , we immediately dialed and paid , it was very hard , we thought in the morning for an excursion , in the evening to the beach , as it is , everything is wonderful . We had a buffet in the dining room at the hotel, it was convenient, my head didn't hurt where to go to eat, the food was normal, we didn't pick up any roto virus.
See original · Русский
8
15
May 12, 2024
I went to the May holidays with friends, the hotel is clean and cozy, the staff is friendly and helpful, the food is good, there is enough for everyone, delicious juices and interesting dishes, the territory is very beautiful and pleasant, the pool is clean, there is enough space for everyone to sit next to on the sun beds.
Special thanks to a girl named Nila, in a word, a professional, charged with positive and friendly communication, thanks again so much for your work, we will definitely come again!!!🔟/🔟👍👍👍👍
See original · Русский
17
17
April 8, 2024
I'm resting right now! I travel very often, I want to say that this is a super hotel, clean linen, clean rooms, well renovated, panoramic Windows, friendly staff, gorgeous pool, warm water, does not smell of chlorine, well-groomed large territory, with lots of benches, tables, Playground, good breakfasts, you can choose according to taste! My 11-year-old son liked it very much, although he is also a sophisticated traveler. The views are simply amazing.Guided tours directly from the hotel! I heartily recommend it, although when I read the reviews, I thought so-so, but it turned out to be!!!! The market is a 15-minute walk away, the water park is directly opposite, near pharmacies, shops, in general, everything you need on vacation. 2 elevators are high-speed by the way!
See original · Русский
46
37
December 9, 2024
We liked it, modern rooms, good food, wonderful heated pool, elevators, yes, it was a little annoying, but overall everything is fine. Location with sea view from any room, 100 meters from the sea
See original · Русский
1
October 1, 2024
Good location, nearby there is a place to spend time with children, a small water park, a children's center, attractions, a market nearby. The hotel itself has terrible unsanitary conditions, black mold in the shower, rooms are rarely cleaned. There is a special problem with elevators, there are only 2 of them and you often have to wait in line for 10 minutes. And to go up to the 15th floor to the restaurant on foot, somehow I don't want to. When we lived there in September 2024, one of the elevators was constantly breaking down. My husband even got stuck once, it was lucky that not for long. The staff is generally unresponsive. I would not recommend staying at this hotel.
See original · Русский
4
November 6, 2024
Advantages: location (near shops, market, pharmacies, water park, park);
Food (3 meals a day.delicious and varied)
Its own swimming pool and territory with trees, swings.
Cons: there is only one elevator, the administrators are not polite, there is a lot of chlorine in the pool.
See original · Русский
1
October 3, 2024
Great location. The kitchen is so-so. The room is cool with a balcony overlooking the pool and the sea. The room is cleaned every day. However, it is not very high quality. Do not wipe the table or cabinets from dust at all. Bed linen is changed every 3 days. The bed linen is snow-white, soft. In general, I liked it, not bad.
See original · Русский
2
3
January 9
We visited this hotel from 31.12.2024 to 03.01.2025, despite the numerous scares about Abkhazia, we decided to celebrate the New Year in Abkhazia, in general, everything is not bad, there is light in the hotel, the food is not too varied, but tasty and homely, faced with the fact that the bathrobes for visiting the pool are already 31.12 over,so there was no one to wash them, the laundry did not work in 3 days, the elevator was strained, constant queues, but they did not spoil our impression, the room price is adequate, but the room stock requires repair.
See original · Русский
1
November 22, 2024
The room is standard. The view from the loggia is beautiful: the mountains on one side, the sea on the other. There were some inconveniences with the elevator, but the second elevator was repaired and it became normal. The food was very tasty. We were pleased with the menu, a variety of drinks, first and second courses, vegetables and fruits every day, fresh pastries, the staff is polite. There is a heated swimming pool on site. There are massage therapist and cosmetologist services.
See original · Русский
1
1
February 4
We had a family vacation at the end of July 2024. The location of the hotel is great, and that's it. We took a suite, dirt-colored bed linen, mattresses and pillows, as if you were sleeping on the floor. The staff is not friendly! In the dining room, a female employee was constantly walking around shouting at children and adults, don't stand there, don't go there, don't put it here ((( the pool outside was so chlorinated that it hurt our eyes, we only swam in the sea. There were not enough sun beds, many left towels and left for the whole day. And the cherry on the cake was the day of the eviction: the night before, the child caught the rotovirus and vomited on the sheet and duvet cover, and in the morning, during the eviction, they asked us to pay 3,500rubles for damage to property!!! People for what? Damage to property? What kind of excuse me??? Old grey linen that can be washed in a laundress in a minute ???!!!! Generally terrible!!!! I think we need to review the service and replace the disgruntled and angry staff!!!
See original · Русский
1
April 7, 2024
A great hotel for a solid four. For Abkhazia, it's generally SUPER 👍I rented a junior suite..of course there are minor flaws, but...gorgeous sea views, pleasant staff, as well as nature and weather, smoothed out all the shortcomings. The food is a buffet, it would be possible to diversify, but in general it is fine. For lovers of gourmet dishes, there are many cafes and restaurants with excellent service. Also, the market is within walking distance.
I rested for the first time and was a little doubtful whether it was worth it or not?!..Because I've heard a lot of negative things...But I didn't regret it..🌴👍And those who write a lot of negativity...they probably judge by themselves😊 It's not for nothing that they say - "WHAT YOU RADIATE, YOU GET!!!"
See original · Русский
36
17
January 2
We visited the Grand Hotel Abkhazia on New Year's Eve. I got 3 stars out of all my impressions! This "hotel" is located in the city of Gagra, as I noted earlier, the word hotel is very loudly said ...
Of the + very friendly staff, the girls at the reception were smiling, the guy at the bar was as courteous as possible. There are sofas and armchairs for waiting in the lobby of the hotel, as well as a billiard area and a relaxation area near the bar. Everything looked nice and cute. From the windows of the rooms, you can see the sea and the embankment from either side, as the hotel is on the first line. There is a warm swimming pool on site. There is also a dining room, you can buy an entrance at the reception (they bought 400 rubles for breakfast), the food is delicious, the buffet system. The room has a large double bed, mini fridge, bedside table, wardrobe (with hangers), shower room.
Because of why it's not a hotel, you can't walk around the hotel in swimsuits, and it's kind of OK, it's a normal requirement, but to get to the pool, you need to take the elevator down to the common hall and walk down the street for about 12-15 meters. They did not provide dressing gowns in the room, I had to go to the reception to ask, since it was impossible to get through on the internal phone. There are only 2 elevators for the entire hotel, for a moment the hotel has 13 residential floors and approximately 25 rooms per floor, the 14th floor is closed, but most likely this is the kitchen, and the 15th floor is the dining room. It took a lot of time to get into the elevator, that is, when they were evicted and had to go down from the 11th floor with their suitcases, they had to wait more than 20 minutes for the elevator to have a minimum of passengers in it. Although the food in the dining room was delicious, the buffet was meager (maybe lunch and dinner were different, of course). In the 3 days that we went to breakfast, none of the dishes changed, the location of the dishes themselves was very strange, there was little space, people walked back and forth in an unorganized manner, bumping into each other. From the breakfast itself, you could choose 2 types of porridge, cottage cheese, chicken broth with chicken pieces, pancakes with meat, just pancakes, vegetables (cucumbers, tomatoes, chopped lettuce leaves), omelette, boiled eggs, pasta and boiled sausages. And probably everything would have been fine, but the cleanliness in the shower of the room became a trigger, all the towels except one went to cover the dirty tiles. It was impossible to change the room, since this is NG and the hotel is packed to capacity, slippers were not provided in the room, but those that could be obtained should not be wetted... And the last straw was that the hotel does not have the opportunity to pay with a card (payment by phone or watch is not provided at all).
See original · Русский
October 20, 2024
We had a rest from October 14th to 20th. This is not the first time in this hotel. The room is standard.
All standards, suites - view of the water park, economy and junior suites - view of the Ferris wheel.
Pros: the location is excellent, the view of the sea, the mountains from any side. Near the entire infrastructure, there are cafes, canteens. In case of a power outage, the hotel has a generator, you will not sit without light. The heated pool, oddly enough, was warm this time. Standard rooms, junior suites, suites differ only in size, there are also bathrobes in the junior suite, do not expect big buns. The junior suite has a cool balcony. The economy rooms are very small, two people cannot turn around.
The dining room is now on the 15th floor. We had breakfast, I have no complaints about them, but this is my subjective opinion.
Elevator 2. Slow. They can't cope with the number of tourists, especially during meal hours. Be prepared to walk.
Cons: at the reception, the girls - well, like princesses- are not laughing, they talk through their teeth, at least they talk at all. Dear management, work with your subordinates! The Internet does not pull, especially in the evening. But if you compare it with previous years, it got better.
There is a very high concentration of chlorine in the pool, this is the first time I have seen this in general and here in particular. Do you even take water for analysis for chlorine content? You're going to waste people.
There are a lot of small joints: a loose toilet lid, a cable coming off the TV, battered towels.
We have never been to a hotel with a full load before and it seems that the hotel simply cannot cope with so many guests or does not want to cope. A lot is being done on departure.
I put 4 stars only for taking into account the wishes in the room on the upper floors and gave the promised 10% discount as a regular customer.
See original · Русский
November 18, 2024
It's not even a bad hotel! For 3 stars, everything is very decent. The location is just great! The sea is 50 meters away! The only drawback is the elevators! For such a large hotel, two elevators are very small! There were 15 minutes in line. And of course rotavirus!!!! But gio is no longer a question for the hotel.
See original · Русский
August 28, 2024
Positive: the sea is clean, the pool, prices in the store and on the market, there is no crowd and crush on the beach, the food is homemade, delicious from the USSR, the reception staff is polite, understanding. Cons: on the third day, every second family gets sick with rotovirus infections (be vigilant), but the ambulance arrives quickly. Next-dirty dishes in the dining room, terrible beds (in the comfort room) a place for a child - two mattresses are put on the floor, gray linen, blankets with blood stains from mosquitoes (but changed immediately as asked), the shower is terribly small, if you wash for a long time, then water can leak into the room, transfer from The biblio globe is just disgusting. We waited an hour from the airport to Sochi, we waited for about 40 minutes on the tour, and we didn't come to one of them at all. The elevators are small, but this is a hotel of the Soviet Union, we make a discount. In general, if you go for the sun and the sea, this is the right place. In order not to find fault, you need to go to newer hotels, there are many of them, on the same coastline. Good luck on your journey and keep an eye on your health
See original · Русский
8
3
May 10, 2024
The hotel is good, on the first line. Large area, clean. The pool is nice. The breakfasts are excellent, everyone will find food to their taste!
But..... I took off a star for the attitude towards the guests at the reception. We checked into the room, but instead of two beds there was one double bed. We rested a little and went down to the reception, asked if we could be moved to a room with two beds, but the girl (light, with a square, I don't remember the name) answered quite sharply that we did not go down immediately and therefore nothing would be changed for us. Then, when it was time to check out, we came in advance (in the evening) and asked to extend our stay, if possible, in the same room, so as not to walk with suitcases, to which we were told to wait! After waiting for about 15 minutes, we came up again, the girl (the same one) She said, "Wait, I heard you!" The tone was irritated! It's unpleasant!
See original · Русский
22
19
September 28, 2024
We rested from 07.09. to 17.09.2024. Economy room. The hotel is the bottom. I put an extra star for the excellent weather, which does not apply to the hotel, but still. The most important problem of the hotel is the elevator!!!! We were lucky that we were not very high up, only the 4th floor. Those who lived above were less fortunate. The kitchen is monotonous. We did not stay hungry, but by the tenth day we were tired of the same menu, the choice was not great. The room (economy) is super small. I just walked in and went straight to bed. You can't break up together. Cleaning (garbage removal) every day. Toilet paper is brought regularly, by the end of the rest a whole package has accumulated. I had to work hard with a change of towels. As a result, they were changed before our departure.
See original · Русский
4
January 29
We got it for pennies from biblioglobus, so for the price of a 10/10 tour, everything is fine.
But if you book on your own, questions arise.
The room is tiny (11m), a little worn out, not very tidy. Towels and bed linen have not been changed for 5 nights. Every day the garbage was thrown out, bathroom accessories were replaced.
The kitchen and the kitchen staff are wonderful people, it's very nice to come, everything is clean, beautiful and delicious.
The girls at the reception are semi-cooked, not very customer-oriented, generally indifferent and not responsive, especially the receptionist Madina. If girls get so tired out of season, what will happen in the summer?
Please sort out the laundry service. Either she is not in the hotel, that is, but without drying, then give the things to the receptionist, then the maid will pick them up (and does not pick them up).
Please write down the uniform rules and follow them. Things don't dry, I want to wear clean clothes.
See original · Русский
October 21, 2024
Everything is fine if you close your eyes to the fact that the catering restaurant is on the 15th floor!!! And you need to go up there 3 times a day! Two elevators that do not work all the time and lift only 4 people each! A queue of angry and dissatisfied people is accumulating and you can stand in it for up to 30 minutes and, without waiting, walk! But what about children and the elderly, who have trouble walking to the 2nd floor!!! Everyone takes it out on the restaurant administrator, who is not to blame for anything and tries very hard to please everyone - this is the only sunshine among the hotel staff. The safe did not work, although we came to the reception 4 times, but alas!!!! The TV was not showing channels, it was working from a poorly functioning Internet! We tried to set it up almost every day, but no one came! The receptionists at the reception are very rude and indifferent, and this is the face of the hotel. Well, the cherry on the cake- everyone has had rotovirus! Every vacationer will confirm this
See original · Русский
July 23, 2024
Nice hotel by the sea. The economy room was very small, but with a beautiful view of the sea. There is a swimming pool. Beach. There is no separate smoking area on the beach and many people sit and smoke visitors from all sides, this is especially noticeable from those people who use sun loungers, while without a bracelet from the hotel. In the morning, it is problematic to find a chaise longue on the beach-almost everyone is already busy. The food is mainly preheated semi-finished products
See original · Русский
1
4
October 26, 2024
The hotel is near the sea, sun beds and umbrellas are free of charge. The rooms are normal, everything worked well. The hotel does not change towels well, they simply do not exist. The hotel has two elevators for 15 floors, a constant queue, you can wait for your elevator for 30 minutes. Everyone in the hotel was vomiting, rotovirus, who is to blame: the sea or the dining room, I do not know, but I am an adult, I did not swallow water in the sea, but it was very bad
See original · Русский
1
December 3, 2024
A pleasant hotel with a beautiful view of the sea and mountains, near the market. Choose the rooms carefully so as not to be cramped. The food is good, there is something to choose from. The sea is nearby, there are entertainment nearby, many attractions nearby.
See original · Русский
3
November 4, 2024
We arrived yesterday from a vacation in this hotel. I liked the rest. For such a price, I did not expect such a territory, food, service on the first coast, but I decided to take a chance. After reading the reviews, I was not surprised at anything, since I have been to many places in Abkhazia, Turkey, Russia, Egypt, Thailand and their hotels and service cannot be compared to other countries, only Abkhazia. And for a vacation in this country, it pulls in 4 (not a world ranking). The rooms are equipped with everything you need, the first coastal, convenient location in Novaya Gagra, a warm swimming pool (in November it was +32), full board (there are no frills, but everything is simple and delicious, (you will not stay hungry), a beautiful well-groomed territory with a playground, hammocks, tangerine gazebos, roses, lawns, beautiful tiles on the territory. The staff is mostly friendly (girls at the reception, boys in the dining room, but the older one in the dining room is rude, even in a non-her territory). The foyer is beautifully made, comfortable furniture. There are many cafes nearby even in winter, I liked the "Pearl" a stone's throw from the hotel. There are no free bathrobes, take your own, because when it's November and you leave the pool, it's cool, but you still have to queue for the elevator for 20 minutes. There will always be queues for elevators, because there is one for 300 rooms, even some use the service one and there is a queue there and there... According to cleanliness 3, white is not white, cleaning is just taking out the garbage and sometimes vacuuming.
I was going to get a thrill from the sea and the nature of Abkhazia, go for a ride, take a walk in the tangerine garden and have a place to spend the night and eat, and not consider the shoals of the hotel for 4,300 rubles a day according to the full board system. On the contrary, I was even surprised, because next to me I was in a newer hotel, a straight common fence with this for 22600 days, but I did not feel a big difference in my vacation (modern rooms, snow-white bathrobes, a more expanded range of food did not affect my impression of the sea and travel in any way). Therefore, it depends on who goes there for what.
See original · Русский
1
1
January 16
It's a great place.
I advise everyone to stay at this hotel. Everything is very well organized, the territory is clean, but not very large, near the center, the embankment and other amenities
See original · Русский
1
August 2, 2024
Definitely five stars. A lot of impressions and positive emotions. Beauty, purity and grandeur, admiration. The administrators work quickly, smoothly, the check-in took place in five minutes, the rooms were next to each other, which we were very happy about. The balcony was generally impressive, I was delighted with the pool, the sea is nearby, the territory is beautiful, well-groomed, there is a place to sit, take beautiful photos for memory. The dining room is excellent, the food is delicious, there is a lot of it, i.e. there is enough for everyone, both those who came to the end of lunch and those who came to the beginning. All the dishes are signed, which is very important. The staff is smiling, ready to help you figure out if something is unclear. The music is pleasant. There is a large bathroom, there is an area to wash your hands before eating. If you want to know what Abkhazian hospitality is, then you definitely need to go to the Grand hotel Abkhazia. I really want to visit this hotel again.
See original · Русский
2
9
November 8, 2023
We rested at the hotel in October 2023. We liked the hotel. It is located on the 1st coastline. Excellent location near a water park, children's attractions, a lot of cafes (for every taste). We had an economy room. The room is super small, we ate together, but it didn't stop us from resting. The room has everything you need for living: a bed, a wardrobe, a TV, a mini fridge, a clothes dryer and even had a heater. In the bathroom there were 2 sets of towels, shampoo, shower gel, hair dryer. But the most important thing is that the room has a large balcony with a gorgeous view of the sea. When booking, we only took breakfast. But in the cafe it was possible to pay for lunches and dinners when visiting, lunch cost 550 rubles. dinner 450 rubles. We liked the breakfasts, there were always 2 porridges, scrambled eggs, dumplings, vegetables, sausage, cheese, pancakes, pancakes, tea, coffee, etc. We were at lunch several times. The dinners are also quite good. 2 types of soup, salads, vegetables, several side dishes, fish, meat, chicken. The hotel has a small swimming pool with warm water and a beautiful territory. If we are still going to rest in Gagra, then we will definitely consider this hotel for our rest.
See original · Русский
27
7
January 16
We stayed at this hotel in December 2024. We lived in a standard room, the furnishings of which were quite modest. There was a carpet on the floor, which seems to date back to the Soviet Union.
The room had a refrigerator, air conditioning and a TV, everything was working properly. However, due to problems with electricity, the outdoor pool was not functioning.
There were also difficulties with elevators: there were only two elevators on 15 floors. That's why we preferred to walk than wait for the elevator.
As for the food, we didn't have any problems here. The staff tried very hard, given the lack of electricity. The food was varied and delicious, we thank them for that.
The hotel is located on the first line, and the sea is only a two-minute walk away. In the current situation, the staff did everything possible to make the tourists happy with their vacation. We want to express our gratitude to them.
See original · Русский
