Homeline
11 reviews
March 9
I do not advise you, I have not been able to collect money for the work done for a year, they do not pick up the phone, they feed you breakfast, director Alexey Viktorovich Darenskikh is hiding, go past this office
See original · Русский
May 28, 2022
Before starting a relationship with this company, I studied the market - we chose between CALL and HomeLine. We chose the latter - which we regretted very much!!! We ordered the kitchen for 100% prepayment, the production time is 10 working days. We had a tight schedule and we asked many times about deadlines - we were assured that everything would be on time.
By agreement :
- they charge 12% for the assembly (above the market) , but we have moved them up to 10%
- they draw the kitchen according to your size. If you gave the wrong dimensions and signed in the sketch, it's your fault, you gave the dimensions. Their measurer was called separately (for a fee) Here, at least, if they do not do it correctly in size, the responsibility lies with the company. (This was the best investment for the entire period - the measurer was adequate and drew an adequate project). This service is usually included in the price
- your responsibility for termination is 400 rubles. Responsibility for late delivery of 0.01% of the amount from 5000 you will have 50 kopecks per day.
According to the manager :
- we got a manager , 21 years old, I don't know anything, I don't see anything - I can't count, in general, a Dori fish. The manager redrawn the project 6 times. Even after the engineer took the measurements, she sent the project to production with an error. The handles that she assured us could be installed, we couldn't install them
- imposed an additional payment for each hanging of facades on the built-in equipment. We insisted that we be included in the price.
On time and delivery :
The first part of the kitchen (not all) was brought in 38 days (10 declared) without warning, the rest of the kitchen and the countertop were delivered only after 52 days (2 months). They feed you breakfast every day, sometimes they don't pick up the phone. They lie that they will bring it to you tomorrow - you take time off from work, but they don't bring it and so many many times. We couldn't believe our eyes when we saw her - we were already going to draft a pre-trial letter of claim. And you won't believe it, even after installation, we didn't have enough parts...and we were waiting for them to be delivered to us...
for assembly:
- The collector came to us twice, because of the way the kitchen was being transported. The collector did it slowly, for two days he assembled the kitchen. The biggest disadvantage is that he does not ask at all how to install it, where to cut the hole - he does everything as he thinks it is better and easier. I had to always check what he was doing so that there would be an opportunity to intervene. Anyway, we redid some things with him (we helped with the assembly ourselves) and after him.
- For payment, we agreed with the head of HomeLine on a 50% discount on installation for late delivery. The most unpleasant thing is that the installer was not aware., but when he called, they promised him the second half that the office would pay. I.e., another person was thrown with our hands (I will explain below why they were thrown)
According to the defects of the kitchen:
- the handle came with a small chip
- the edge on the sidewall is 2 mm smaller than the tabletop
itself - the hidden drawer turns out not to provide a handle with a leash
- they did not make a shelf to which the facade mechanism is attached (they invented a shelf on the spot from the remnants to fix it)
- a lot of unnecessary technical holes
- there was nowhere to attach one lifting mechanism, the second collector said that I would not install it and it holds... (so we have spare parts, one husband will attach himself)
Subsequent discoveries:
This office used to be called Beldarmebel - read the reviews - you will understand that this is a standard scheme. They throw buyers, they throw suppliers (judging by the statement of court proceedings), they throw workers, they throw installers. I do not advise you not to enter into a relationship with them in any way.
conclusion:
If you do not want to waste your nerves on daily calls, if you do not want to eat breakfast every day, live without a kitchen and sink for 2 months like us - DO NOT CONTACT this office. ***.
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6
March 7, 2022
I advise everyone to contact the Home Line company for good and high-quality kitchens! Everything was done quickly and on time. A very large selection of materials and colors! Thank you, the designer helped with the selection and took into account all the wishes. The kitchen turned out the way we dreamed)))
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3
October 25, 2021
The kitchen was chosen for a long time, more than one salon was considered. Our friends advised us to contact Homeline, and they did not regret it) The manager drew up a kitchen project for us according to our preferences, we really liked the price of all this joy, we also liked the fact that the kitchen is done 3-7 working days (how many salons we went around for at least a month)!! The next day, a measurer came to us and measured everything. In the process of making the kitchen, the manager communicated with us and suggested, according to experts, to change some nuances, again, you rarely find such an attitude! Usually, how all this happens, you just give the money and everything is quiet, then you call yourself all the time, you find out where the kitchen is in the promised time and in general at what stage it is!! Homeline called us and called us clearly on the agreed days. It's nice to have such an attitude!!
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6
March 20, 2021
We ordered a turnkey kitchen with built-in appliances! They made a good discount on the equipment. I liked the work of the designer, took into account all the wishes, helped to choose the color scheme and made our kitchen much more functional. The furniture was made and delivered on time, the installation took 2 days, because we have a large kitchen. The installation specialists did their job perfectly)
We are grateful to the Home Line company! Good luck and prosperity to you!)
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1
6
May 15, 2021
I'm doing repairs in the apartment and it turned out to be the MOST unsuccessful investment of money. Of the advantages, the only thing I can note is the beautiful colors of the materials. A kitchen project with a built-in washing machine was needed, so the designer made it from scratch. So that's what I can say in the end - such designers would have their hands torn off. It feels like the designer was doing her first project with us. Due to our naivety, we apparently trusted the beautiful words and accepted the project we liked. But when we finally waited for the kitchen and it was installed for us, we realized the depth of the situation in which we found ourselves. I do NOT think it is normal that the mechanisms on the doors were offered to us such that now the drawers do not open completely, but hit the handles against each other. Another problem is that because of these same mechanisms, the doors will scratch and spoil kitchen appliances. Also, on some drawers, the doors open in an inconvenient way.
I absolutely do not recommend this company to anyone who does not want to redo the kitchen project for the designer on their own.
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7
2
September 1, 2021
I was pleased with the professionalism of the staff. The designer took into account all our wishes and helped us decide on the color. convenient payment terms, discounts, There was an idea of what we want, the designer helped us make our wishes come true, We met the deadline.
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1
7
August 5, 2022
I ordered the bottom line of the kitchen. Two side walls and doors. At the end of May, the order was not delivered in August. They don't call back about the delivery dates. I'm making calls myself. Permanent postponement of delivery. Those who need it urgently, I do not advise.
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4
August 22, 2022
We took the kitchen for ourselves and were impressed!
We recently contacted the company again, this time for mom.
Mom is happy and happy about it)
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2
July 21, 2020
I ordered a wardrobe. I was satisfied with the product. Everything was delivered on time as agreed. I want to express special gratitude to the manager Natalia, for the high-quality service, it is clear that the person understands and understands, answered all my questions, and there were many of them. I will continue to order furniture from them. I recommend.
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1
5
February 9, 2022
Never! Never order a kitchen here. Terrible quality, Violation of deadlines.
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7