My two children went to the first grade. They said that it was necessary to pay for the passes. I called, asked if there were any benefits for a disabled child, they said there was 50%, and that I should send a photo of the ID card. As a result, only 1 pass came, the second one still did not arrive. I wrote an SMS, they said that there were no benefits for r-i to pay for the pass, and I was mistaken. But there was no mistake, because I was interested in paying for a pass, and not for services, as I was told.
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Дмитрий Гончарук
Level 7 Local Expert
September 6, 2023
Pros: you can see when a child comes or leaves school, and whether he comes at all - yes, it is convenient.
Cons (there are more of them): a delay in sending input and output messages- often messages in the LC appear 10 minutes after leaving - we have a school 5 minutes away, he is already at home when the message arrives!
an inconvenient registration system - it seems to be on the phone, yes, but if there are 2 children in one school, then how do I sign a contract? is it only on different phones?
when transferring a child to another school, the re-registration procedure takes a very long time, the product is digital - so think about the digital way of re-registration!
The call center is often overloaded, there are clearly not enough lines for communication, the functionality "press 1 to select the type of service ..." does not work! You just have to wait until a live operator is released. Either recruit people or disable this feature!
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1
Анна С.
Level 2 Local Expert
January 12, 2024
With the installation of turnstiles, a queue forms at the entrance to the school, children stand outside in winter to get to school, 10 classics, followed by first-graders, a terrible sight. The association is about how children are involved in the slavery zone.
The janitors have become more aggressive towards children who do not have cards.
The school is not a secure facility and the entrance is legally unobstructed!
Money is charged for cards, on an ongoing basis.
It's a business and more.
I know where my child is without pictures of tourniquets.