We were in pediatrics on Mendikulova St. at an appointment with Laura Mukusheva K. K. 02.09.2024. The reason was a large amount of white plaque on the tonsils of my 2-year-old son. In general, the whole stay at the clinic turned out to be strange and alien for my family. To begin with, when we entered the lobby of the clinic, it was completely empty, the receptionist was sitting at the counter, who, for all our not quiet behavior, continued to sit with her head bowed low, not paying any attention to the fact that someone entered the room. It was only when I approached the receptionist's head and greeted her that she looked up at us. The administrator informed us which office we should go to, and pointed with her hand somewhere deep into the clinic, without specifying exactly where this office is, where to turn. We wandered around and searched for ourselves, the clinic looked completely empty and dark, in general, the atmosphere felt like a post-apocalyptic movie. We sat down at the right office, the reception time had already begun, but the specialist was not on site, there was no one nearby either. After a while, a woman came out of another office, asked who we were waiting for, and loudly called Mukusheva K. K. in the manner of "Galya, we have a cancellation," which looked and sounded somehow, sorry, rustic, uncivilized. Mukusheva K. K. came, let us into the office and then the atmosphere of what was happening acquired the character of a thriller. I should immediately note that most of the time, unfortunately, I could hardly understand what the doctor was saying, technically speaking, it was very difficult to hear and recognize some words and phrases. I will not describe the whole technique step by step, I will outline the main points. 1) When the specialist was unable to determine the type and origin of plaque in the throat based on the examination, the first thing she decided to do was NOT to insist on taking a smear from the throat and nose to the nasal cavity and UAC, but immediately rinse the entire nasopharynx and tonsils. The tests were not mentioned once in half an hour. We consider this approach categorically unprofessional, because the test results would allow the doctor not to guess "whether antibiotics are needed or not, or maybe it's a fungus, candida, whether to prescribe antifungal or early..." - I practically quoted Laura's words, but to determine exactly, even after a while, what kind of plaque it is, and prescribe the correct treatment. And this was a big risk, because, as we know, in the case when a doctor does not understand what he is dealing with, is clearly at a loss, he simply has to take the biomaterial for analysis and precisely in the concentration in which he is at the moment to determine the type of bacterium, its amount - degree. If we, people far from medicine, understand that, for example, Pseudomonas aeruginosa or hemolytic streptococcus is much more terrible than Staphylococcus aureus in the 2nd degree, and not recognizing them in time is a serious threat to the body, then the ENT doctor of the HIGHEST CATEGORY, as indicated in the clinic, should be the first person who began to understand exactly this direction. But no proceedings were planned, but just "rinse, rinse". And it's also very strange, because taking tests at the clinic where Mukusheva K. K. works is an additional profit for this clinic, so why not? 2) Taken aback and frightened by the whole situation, I agreed to the urgent recommendation to immediately rinse my tonsils and nose, or rather, as it was said, "rinse a little." As a result, this process, which began quite tolerably, ended with the child throwing up very much. Nothing stopped the doctor: neither the harbingers in the form of the first pieces of food, nor my remarks that "food is already starting to come out," nor the cry and crying of the child. Moreover, during the entire process, Mukusheva K. K. resorted to such methods as: blackmail / manipulation (using candy); intimidation - from the series: "I'll have to call (some) uncle to hold you", "Your mother will have to leave, leave you here"; and deception - telling me: "You'll have to leave anyway, leave him," and then, having received a refusal from me, whisper: "Yes, you don't need to go out, I specifically told him that." From further rinsing (yes, the doctor still planned to continue) and examination, I finally came to my senses, refused, I still regret that this did not happen earlier. 3) Doctor's appointments are a separate "song". Biseptol is an extremely questionable drug due to the high resistance of bacteria to it. Rinsing the throat with a solution of soda + salt + chlorhexidine, yes, this is such a combo, apparently, to kill everything, everything in general: both pathogenic microflora and normal and local immunity – everything at all. Chamomile, furacilin, miramistin – no? About rinsing the nose, whose condition was not critical, it was said that it should also be rinsed with the same mixture and, attention, suck off excess with the help of a MEDICAL PEAR. Seriously? In the age of convenient, affordable and delicate aqualores, aquamarises and various types of aspirators, the specialist decided to focus on a homemade solution, which is quite aggressive for the mucous membranes of a child, and on a pear. We, as non-specialists, but as reasonable and modern people, consider such methods of treatment outdated, antediluvian. 4) Throughout almost the entire appointment, the doctor hesitated about whether to prescribe an antifungal drug to the child. She did not write on the sheet, but a little later she sent a message to vacap with a description of the need to drink the drug Flunol. Looking ahead a little, I will say that the result of the analysis did not show any fungus, but, as I expected, showed the presence of one of the bacteria. I.e., if I followed the recommendation of Mukusheva K. K., the child would take a drug unnecessary to the body. The specialist we turned to after visiting the Intertich clinic was, to put it mildly, greatly surprised by many points. One of them is the suspicion of Mukusheva K. K. for the presence of a fungal infection in a child, because, as another specialist said, the fungus would look completely different in the throat and mouth, which, like many other things, raises great doubts about the competence of Laura Mukusheva K. K. Just to make it clear how the doctor who I think it's literate: "So, wow, there's a lot of plaque, even some films, it's interesting, listen, let's start right away by going to the treatment room to take a smear from the throat and blood on the OA." 5) Another point was also alerted. The doctor asked me how I treated the child myself, 3 times per appointment. From the first time, I clearly and clearly outlined the list of measures and medications, but for some reason it was not enough. I had to repeat the same thing 2 more times. For some reason, the question was raised whether the child eats fruit – nothing criminal, but it is unclear how this could be related to a plaque in the throat. 6) By the way, what else surprised me a lot in Intertich is the way of maintaining medical records. The entire list of appointments was filled out by hand, in a standard, not very clear medical handwriting. I was sure that all private clinics, especially online ones, had long since switched to working with documents via computers. It is much easier and more pleasant for patients to focus on the printed text. I would also like to note the "emergency", in the sense of unsafe and dilapidated condition of the toys in the hall – playing in them, the child could be injured. And, by the way, while my son was studying toys, and my husband was watching him, a woman walked by and turned off the light in the room where my family was, seeing for sure that there were people here - this is once again to the question of development and culture. All of the above is intended to draw attention to the professional qualities of the doctor Mukusheva K. K. and the situation in the clinic as a whole. As for the personal qualities of this specialist, then, in my first impression, Mukusheva K. K. is a friendly and good–natured person, however, unfortunately, this does not mitigate the fact that the doctor put my son's health, his morale and further attitude towards doctors at risk. Yes, it's no secret – and my morale has suffered very much. I could not have imagined that I would ever come across such an unprofessional, outdated, illiterate and unsafe way of treating and communicating with a small patient in a private online clinic, in which, moreover, I would meet with an indistinct environment and a rather clumsy and antediluvian way of doing business.

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Татьяна Смирнова

Level 4 Local Expert

We come here on insurance The recording is fast, they are treated promptly. There is a children's corner. The approach to the child is easily found by doctors. It's good for the clinic. There were no problems in 1.5 years of service

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Олеся Телегина

Level 3 Local Expert

I really liked the ophthalmologist Baymisheva. She was very attentive, she was able to talk to my child, to win him over, and she very rarely makes contact. She prescribed treatment that helped to restore the child's eyesight in 3 months. I saw only the top 5 lines after the illness, sent to a neurologist who prescribed a massage, prescribed drops myself and also had a preventive conversation about how much you can watch the phone (I advised watching cartoons on TV better), my daughter got into it, she had not listened to such advice before. As a result, I began to see 12 lines, not 5!

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