Invitro
40 reviews
November 9
The terrible and low-quality organization of the maintenance process itself in this laboratory. We set up an electronic queue, which the administrator could not adhere to, we took a ticket for the delivery of UAC to a child under 5 years old without waiting in line, and instead of us, a man was served using our ticket number, and when they came up with our ticket, the administrator could not understand for a long time who should be served due to confusion in the queue. Then, in general, a complete mess began: instead of our queue, people who were registered after us began to enter the treatment room, my question was answered after 5 minutes when we would go with a small child. We sit and wait for 5 minutes, 10 minutes, 15 minutes, 20 minutes... the flow of people who are registered after us goes and goes to take tests in the treatment room, and we sit. As a result, someone was called and we finally handed over the UAC to a small child in this laboratory. There are no complaints about the staff themselves in the treatment room for the performance of their duties, the nurse who came did everything quickly and efficiently, the child was given a lot of gifts, for which special thanks (!!!), but the customer service process itself is deeply disappointing due to disorganization, long waiting and what a mess.
But the result of the UAC came to us very, very quickly ... we received the result of the analysis within 1.5 hours !!!
No laboratory has sent us the result of the UAC tests so quickly and promptly, for which we thank them again!!!
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September 15
It was necessary to give the child a general blood test from a finger. They came to the nearest branch near, said that they only take children from Vienna, called the call center, the answer is in Minsk there is only one department where they take blood from a finger for children - for briquettes. We came from the other side of the city, there are 4 people in the queue, we are 5. One receptionist, who worked the first day and very slowly, did not know anything, was constantly distracted, registered one person for 20-25 minutes, as a result, after standing in line for more than an hour with a small sick child, she did not take us, since we need the original passport of the child. I was often in the Invitro. My data is all there, I had my passport, and a photo of the child's birth certificate, the child is entered in my passport! What problems? Why didn't the operator on the phone say that the child needed a passport? I asked you! As a result, time and nerves were spent. The room is small, everyone is standing one on one, coughing, sneezing, and I was also infected!!!!!! It was 09/14.24
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November 16
I would like to thank the staff and note the well-coordinated work of the administrator and the nurse. Thank you for their activity, attentiveness and professionalism, as well as for their tact, charm and respectful attitude towards patients.
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November 23
I liked it, friendly and attentive staff, quickly served.
If necessary, I will be happy to visit again!
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December 21
We came to donate blood to the child, we were the only ones, everything was fast and polite, we spent 10 minutes there, taking into account undressing and getting dressed. everything is fine
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March 29
Maybe not very much by public transport, but by car it is very convenient and quite, without hurrying, you can walk on foot, even from Kamennaya Gorka. There are not many visitors, even in the morning, Parking is free, the administration is friendly, the procedures are carried out quickly.
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November 12
I took tests at the Invitro today. The staff is very friendly, passed everything quickly and painlessly. The results have already arrived after lunch!
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February 24
We constantly use Invitro, but we have never seen a worse separation than on Briquette 30. We arrived by appointment (it's good that we arrived in advance).One receptionist, we waited for more than half an hour until a queue of 4 people was drawn up. So there is also confusion and staggering, the registrar leads to the patient's office when the previous one has not yet come out, the patients themselves are bursting. The room is small, everyone is jostling at the cupboards, water/coffee and on the sofas, the queue looks like a crowd. I first met this in an Invitro. Usually everything is organized and neat
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February 8
Because of their fault, they did not perform the analysis, and they refuse to return the money. More precisely, there is no direct refusal, but they constantly create obstacles to return: then you need to come to the office to write an application, then they will think about returning it or not, then they want to send it to the card, but you need to come to the office again with your passport, then you changed your mind about giving it to the card and you need to come to the office to pick up cash, then you changed your mind about giving cash, and you need to go to the bank and get a certificate that the card belongs to me and is linked to my card account. And this refund for the analysis not done through their fault has been going on for 5 years. They have not been able to return the money for 5 years and they all tell some fairy tales and constantly need to go somewhere, humiliate themselves, prove something.
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6
August 13
The best laboratory in the Republic of Belarus
The quality of services and staff are at the highest level
High level of research
I recommend
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February 15
The best laboratory in the city. A huge selection of laboratory parameters. They make cito for a separate payment. Coffee as a gift. Large parking lot.
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November 24
Thank you for the friendly attitude towards customers. The tests came the same day. I recommend.
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November 14, 2022
The best laboratory in Minsk, they do the whole range of analyses and quite quickly. Although prices are above average, there are many affiliate programs and discounts that can save you more than 20%
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February 6
Polite and attentive staff, good service, everything is fast and high quality!
Alekseev Ilya
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February 24
Nurse Elena is just a magician. On February 24, I took blood quickly and easily, I didn't even feel the needle. Lovely office and lovely staff
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March 1
Upon arrival at the clinic, the urgent provision of test results was refused, although the information on the website was not changed that this service was not provided temporarily.
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January 6
A very good point for receiving tests, there are always low queues and a lot of tests that cannot be taken in other clinics.
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February 5
High-quality service! Friendly staff! Nice setting!
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April 5
Very attentive staff, fast service.
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October 19, 2022
I really liked it! The staff is polite and tidy. They took the child's blood from a vein, gave him a balloon, and gave him hot chocolate. The cito results came in an hour. At the same time, it was a day off. The delight of the service.
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December 14, 2022
An excellent laboratory, especially pleased with the service of obtaining results #on an urgent basis#. Less than 2 hours and all the results are on hand!
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January 3
Excellent laboratory, I only go here to take tests
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August 17, 2023
Good service, courteous staff
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3
July 3, 2022
Excellent laboratory, polite and tidy staff.
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3
October 11, 2021
Excellent and courteous staff. Clean and cozy. Quick results.
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3
September 13, 2021
Good laboratory, polite staff. A small minus is the constantly clogged parking lot (or so I came across)
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5
August 2, 2023
Convenient location
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January 31, 2022
The prices for PCR were increased by 100% in a couple of months. That's what human health care is now called...
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December 23, 2021
In general, a great place, but it is located in the pop of the world, which does not allow you to give it 5 stars
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March 17, 2019
On 03/16/2019, we faced the unprofessionalism of Invitro employees in a new building at 30 Briketa Street, Minsk.
I do not recommend using the services of this laboratory!
According to the direction from the IOM, it was necessary to make certain already paid tests for the child in this laboratory.
On 03/15/2019, during personal communication at the reception, it was agreed to arrive for tests the next day on 03/16/2019.
In the morning, I ordered a taxi and canceled all personal scheduled business, the child also did not go to training.
Upon arrival at the Invitro at the reception, we were simply refused, the same girls with whom the arrival and testing of the child was agreed - they just told us sorry, but today you can't take this test ...
Time and money are wasted!
Go around and avoid it better!
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5
February 19
Satisfied
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November 28, 2022
Excellent service, courteous staff
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3
February 11, 2020
There are no queues. You can get tested very quickly. Responsive staff - everyone jumped on how to do better."
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6
August 29, 2021
Everything is clear and fast, a wide range of analyses
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3
April 26, 2021
Excellent staff. A good list of services
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5
November 10, 2022
Fast, clean, good
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3
January 30, 2022
a very well-organized enterprise
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4
April 6, 2021
Well-established work! Thanks!
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5
August 9, 2019
Everything is very cultured and neat.
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7
February 3, 2020
The best company!
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6
January 14, 2020
Pleasant medical workers
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5