In general, I like the clinic! professional and competent doctors, attentive girls at the reception! very polite, and considerate! Even if there is no record, and you feel bad, they will find time to help, and make an appointment with a doctor)! And I sincerely wish the whole team a good mood and success in their work)!
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Jeta
Level 13 Local Expert
February 13
I would like the management to pay attention and adjust the work of the administrators, paying attention to customer orientation and quality of service.
I had one incident when I arrived by appointment and it turned out that the recording was an hour earlier. I do not dispute that the human factor could have worked here (either I or the administrator incorrectly recorded the time), but when I did not come at my own time, why did they not dial me and specify whether I would come, something happened or suggest that I re-sign? As a result, I arrived, received a strange discussion that I had incorrectly recorded the time, and leaving they threw at my back that they actually raised the price to 80p for the consultation.
And in general, administrators keep records in a regular notebook, why not install a special program or keep a Google calendar, or at least an excel spreadsheet that both doctors and administrators can access?
Why admins are almost always absent from the workplace and sit in the room behind the counter is also not clear to me.
Also, the staff of the clinic (I do not know the positions) discuss the PO, various news and gossip about other colleagues or patients right at the counter and with other clients waiting for an appointment.
Admins sometimes call, sometimes do not call, then write in Viber to confirm the recording.
In general, it is noticeably crowded in the waiting area and corridors, you can hear what is being said in the offices while waiting for an appointment.
I visit only one specialist, and I have no questions about the quality of psychotherapy and counseling services.
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1
елена шахович
Level 2 Local Expert
May 24, 2023
Пальчик Оксана Александровна - настоящий профессионал своего дела и замечательный человек. Я столкнулась с серьезными эмоциональными проблемами и не знала, как с ними бороться. Уже на первом приеме она создала доверительную атмосферу, в которой я чувствовала себя очень комфортно.
Я благодарна за её профессионализм, внимание и теплоту, которые помогли мне преодолеть депрессию и вернуть уверенность в себе. Я рекомендую ее в качестве психотерапевта для всех, кто ищет поддержку и помощь в лечении депрессии и других эмоциональных проблем.