Исток-Запад
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Sanatorium Pralieska
910 m
21 review
July 15
At the moment, our mother (80 years old, dementia, recumbent) is in the Istok-Zapad boarding house. Mom needs round-the-clock care and it is unfortunately not possible to organize it at home when everyone is working. Regularly visiting my mother at the boarding house, we saw that all conditions were created there for an elderly person to feel care, warmth and high-quality care. I would like to express my gratitude to the chief physician Vladimir Vladimirovich, the administrators Tatiana and Tatiana, the nurses and all the staff for their professionalism, cordial warmth and friendly attitude towards their guests. How good it is that such competent, skillful, caring people work exactly where they are needed!
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September 7
My mother was in the boarding house for exactly 5 months. And all five months I regretted that I chose this boarding house, and not the one that I originally planned. I will indicate only the facts:
1. I brought my mother to the boarding house walking, without bedsores, without diaper rash and in a normal condition with her diagnoses (sugar and blood pressure are normal).
2 weeks later, when I came to visit her, she was lying pale green and hardly reacted to anything. I measured her sugar, it turned out to be one, and the nurse told me that my mother had given her another shift, as a bedridden one.
As a result, it turned out that no one measured her sugar, and the nurse did not even know how to use a glucose meter. All these two weeks, I called the boarding house and asked about my mother's condition, and they answered that everything was fine, she was watching TV in the hall, and at that time she did not get out of bed at all. What if I hadn't come and measured the sugar? Moreover, her whole heel turned black, but again I saw it, not the employees of the boarding house.
The head of the boarding house convinced me that the heel turned black as a result of diabetes. But the two surgeons I subsequently consulted were absolutely convinced that these were bedsores and I believe them more.
2. After a while, I accidentally saw my mother's pillbox, these were not the drugs that I provided to the boarding house and in the morning my mother took six different drugs, and there were three pills in the pillbox in the morning. But even then the staff of the boarding house began to convince me that my medicines had simply run out and so they replaced them with analogues. Well, first of all, I provided medicines for 30 days and why they suddenly ran out earlier, they never explained to me and how three pills replaced six different drugs, they also did not consider it necessary to explain to me. As a result, I took the medicines and began to put pills for my mother myself, but even this did not help because after a while everything happened again. The nurse said that she did not know that I put the medicines myself and there is a second pillbox.
In general, I had to go to the boarding house every week, not because I have nothing to do or I miss my mother wildly, but because I could no longer trust the staff.
3. My mother lost almost 20 kg during her five months at the boarding house. I was told that she eats poorly, but there is a significant difference between eating poorly and not eating at all. As a result, when the nurse (a good nurse, really worried about the people she cared about) tried to feed her mother, she began to feel sick and her blood pressure dropped, but even here they lied to me on the phone, they called some pressure numbers, and others were written on the sheet (it was lying on the table and I looked at it). In general, the stay in the boarding house ended with a hospital. And since the examination did not reveal any causes of nausea and a sharp drop in blood pressure. I can only draw one conclusion, it's just that no one in the boarding house was watching whether she ate or not, they put the food on and took it away after a while. I came several times over the weekend and saw it coming.
4. Half of the things with which I brought my mother to the boarding house just disappeared. Of course, I was assured that no one needed them, but the things did not appear. And when I requested compensation, the deputy. The director said that many people's things were missing, but no one demanded compensation, but I was not so good, I dared to be indignant and also demand compensation.
I was asked to call when the director would be there and maybe he would agree to compensate me for the loss of things, but I started calling. I don't want to get on my nerves anymore.
Those three kopecks (and I'm sure the amount would be a penny, they reacted very painfully to my claims) are not worth the lost time and health.
I wrote a review only because I myself, having read and listened to such positive reviews, used the services of a boarding house.
And I couldn't transfer my mother to where I originally wanted, there were no places. And I couldn't pick it up because the house was undergoing major repairs.
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September 15
Our grandmother liked the Istok boarding house very much. I was in it for 2 weeks. She told me that they feed well and a lot. The staff is professional and very polite. I didn't want to leave))
Thank you very much for taking care of our grandmother
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