Kcell

Rating 4.7
198 ratings
Rate this place

66 reviews

Level 7 Local Expert
May 13
Excellent communication and an office with polite staff, more parking spaces, but this is a common problem in Astana
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Level 7 Local Expert
January 25, 2023
Kcell's office. It's a little difficult to get to it. The interior is quite spacious and clean. The operators are polite, explain everything, answer all questions. There is a waiting area. Digital documents were not accepted (as of 01/23/2023). It is necessary to bring the originals with you.
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Level 22 Local Expert
July 22, 2023
I am roaming, there is enough money for the subscription fee. The phone is constantly on wifi, data roaming is disabled, I do not use voice calls. An SMS comes with a warning: the subscription fee will be deducted on such and such a date. Money with a small margin. On the day of withdrawal, an SMS arrives - there are not enough funds, 190 tenge was withdrawn per day, another 540 in reserve. I'm contacting support. Some strange instructions from the operator of the Maftuna: turn off the data, switch to 2G/3G, reboot. I do everything, I say "roaming", I turned off data transmission specifically so as not to go into negative territory. How long do you think I've been chatting with her? I have been waiting for an answer for more than an hour, no one has given me an answer. I waited until my patience ran out. There is no service… I do not recommend the operator. Choose alternatives in the KZ with the best service
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Level 4 Local Expert
April 23
I liked the service. The person is competent. We consulted and solved our problem quickly.
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Level 10 Local Expert
May 3
The guys are working efficiently. Clearly, clearly, without delay.
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Level 2 Local Expert
June 30
The connection is getting worse and worse every day, what are we paying for???
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1
Level 9 Local Expert
April 17, 2023
A quiet and calm department, the managers are very friendly, polite and attentive! There is no queue and you can discuss all the issues without haste
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Level 17 Local Expert
January 23
I constantly contact this department, they always meet me politely and there are no problems with parking.
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Level 8 Local Expert
March 22
Excellent communication quality! It's a bit expensive, really.
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Level 10 Local Expert
December 24, 2022
the first time I was in this department was Jelly, everything was cozy, the staff was polite, they served quickly.I recommend you to visit.
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2
Level 18 Local Expert
August 18, 2022
A large service center. All types of services for individuals. There are contract phones and smartphones on sale. Balance replenishment points and an ATM.
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Level 11 Local Expert
June 16
they think for a long time. slightly slow. but they work
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Level 6 Local Expert
September 5
Good people
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Level 10 Local Expert
February 25, 2023
The E-sim could not be connected. I came back to Kcell. Now they are refusing the service of a digital identity card. 🤬
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Level 11 Local Expert
April 25, 2021
The staff is polite, but the promotions are not for all types of phones, for example, there are no cell phones from Xiaomi, and in general, Activ seems to be engaged only in advertising, they constantly send SMS with their promotions to cell phones, they still call, stop advertising, improve services. For example, it often happens that Happy bonuses are connected themselves when you check the balance, you do not need to insert your unnecessary services, and you also call the Call center.: This is not our service. I called on April 25, I won't write the operator's name. I'm tired of these inconveniences from your company.
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Level 6 Local Expert
July 13
Does it quickly
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Level 15 Local Expert
March 30, 2023
We quickly issued a SIM card, activated it for the selected tariff, and explained everything correctly
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Level 6 Local Expert
July 21
Super
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Level 8 Local Expert
August 5
Class
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Level 3 Local Expert
August 8, 2022
There are constantly long queues and slow work of operators, who are also instructed nearby, apparently by more experienced workers.
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Level 12 Local Expert
January 11, 2023
Excellent staff. Everything was shown and told.
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Level 10 Local Expert
February 26, 2020
The best operator in the KZ. Full coverage in cities and on almost all intercity routes. The whole family has been using kcell's services for a very long time. Good Internet speed. Fast service. The operators in the service centers are very competent and will always answer all questions...I recommend.
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4
Level 3 Local Expert
December 24, 2021
I really liked it To serve me or I got a very nice and pleasant girl thank you thank you for the work
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Level 16 Local Expert
December 28, 2019
Fast, prompt service I am glad that now they work on Saturday too They also sell mobile phones, mainly iPhones, Samsung Nice office, light. The only downside is when it rains, it's hard to get to the office. There are puddles on both sides, like the sea. But in general everything is normal
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2
Level 18 Local Expert
November 12, 2022
Cost, settings, lack of unnecessary services, simplicity, do not call, chat with the operator
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1
Level 3 Local Expert
November 23, 2022
Good tariff, good Internet, free services within the network.
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3
Level 8 Local Expert
December 30, 2021
I liked the service center, the managers are very helpful, there are never any problems, I recommend it
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Level 4 Local Expert
September 22, 2023
We have been waiting a long time for the promotion of the queue
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Level 8 Local Expert
November 28, 2021
Fast and high-quality service. Qualified specialists
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Level 5 Local Expert
January 4, 2022
They removed the installments for phones and communications, previously they turned off the connection when not paying, now the interest in the money is ticking! I no longer take equipment under contract
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3
Level 2 Local Expert
November 4, 2022
the second month has been since the phone was turned off and they are sorting it out and cannot give a clear answer.
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Level 3 Local Expert
February 23, 2021
One of the best mobile operators in the country, fast operator service, affordable tariff plans, they also give out a smartphone for free))
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Level 8 Local Expert
May 20, 2021
The operator is average, took my mobile number from me, their user is 7-8 years old for the fact that their state bent in court in 2015 and they returned 23,000 tenge to me, illegally withheld from me over the years extra%!(((
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Level 6 Local Expert
November 27, 2022
Tupnyak in the Active center, the employees are not competent
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4
Level 17 Local Expert
July 3, 2022
They quickly helped me connect. The staff knows their job very well.
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Level 3 Local Expert
January 10, 2023
Quickly served, well done.
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1
Level 2 Local Expert
March 10, 2022
The worst operator that only the enemy can wish for
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3
Level 9 Local Expert
August 29, 2021
I always go to this center when I need to, there is never a queue, polite managers.
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Level 9 Local Expert
May 31, 2021
I like. Polite staff, help with any questions
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2
Level 4 Local Expert
July 19, 2022
The service leaves much to be desired
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Level 16 Local Expert
July 5, 2021
Everything is fine, but there are always a lot of people and, accordingly, dissatisfied...
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Level 4 Local Expert
August 26, 2021
The queue! I've been there several times, I always have to wait for 20 minutes
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Level 7 Local Expert
June 6, 2020
a good location, a large hall, a lot of managers, but the connection is so-so, then they write off the Internet more than they used, then it shakes badly
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Level 12 Local Expert
October 23, 2020
If the tariffs corresponded to the quality of the services provided, I would give 5 stars
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3
Level 7 Local Expert
March 27, 2020
My beloved husband works nearby!!! I go to him in the evening after work, I pass by kcell
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Level 9 Local Expert
December 2, 2019
Electronic queue. Polite staff. There is a large number of staff, the queue passes quickly.
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3
Level 20 Local Expert
June 7, 2021
They solve your question quickly, there are few queues
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3
Level 8 Local Expert
January 3, 2022
Well done to help
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1
Level 5 Local Expert
October 8, 2019
The staff is very polite and patient. A good center.
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2
Level 10 Local Expert
December 9, 2019
I have applied several times. The service is good, the main thing is fast.
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