Kerama Marazzi

Rating 4.6
80 ratings
Rate this place

29 reviews

Level 3 Local Expert
April 27, 2024
On the recommendation of friends, we turned to this store for a choice of porcelain stoneware. I came with my wife from another city. At first glance, everything was fine, we liked it and chose porcelain stoneware (Spain), which we liked for the price (it was at a discount) and color. We turned to a consultant girl who approached us. It turned out that this granite is not available, you need to order. The consultant said that she would clarify whether it was possible to bring it and when, we agreed to wait, left a plan with the dimensions of the seats (for the layout of porcelain stoneware), the consultant said that the price could change, both up and down, and payment of 80% of the cost.Half an hour later, they called us back and said that the delivery could be in two months, which was fine with us. We returned to the store because we were nearby and said we agreed. On the way home, we were sent one version of the stoneware layout and how much we need to take, as well as payment, after which they order the stoneware from the manufacturer. After thinking carefully, they asked about the contract, they sent it to us electronically on the phone, why they didn't let us get acquainted with it on the spot, it's not clear, although they said that we were from another city. We got acquainted with the contract and wrote to have it sent to us by mail. A week later, we decided to clarify about the contract and calculate another option for the layout of porcelain stoneware. The next day, they sent us another layout option (we liked it better), no one has sent the contract yet. They asked to recalculate and redo the contract, because the amount of porcelain stoneware was different. A little later, the consultant sent 95% of the cost of the entire granite for payment and wrote that the discount was valid until the end of the month, although earlier in the conversation, we were told that in addition to the discount we would have another 5% additional discount. After thinking carefully once again, we decided to call the store, got to the Call center, they reported that the deposit was from 50%, why the consultant told us they did not know more and also confirmed that the price could change, both up and down by 2-3 rubles per square. After thinking carefully, we decided to refuse, for the reason: 1. The consultant is not in his place, all the information needs to be extracted by himself. 2. The contract is drawn up only in favor of the seller, but not the buyer, you need to carefully familiarize yourself, because if you refuse the goods, you lose your entire deposit, and if they do not bring you within 2 months, according to the contract, they will simply refund the money. 3. It is not written anywhere how the price can change, only in words. 4. The price for the exhibition is written at a discount, but there is no porcelain stoneware, if you order, the price is without a discount, where is the logic or is it a scam?
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Level 9 Local Expert
April 23, 2024
Excellent assortment, average market prices in the country. The consultants are unobtrusive, but responsive! Of the cons: promotional items on the site may not be available for sale, the database is updated with a long delay.
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Level 2 Local Expert
February 16, 2024
I was in this store, I really liked the assortment! I also want to mention the good service: the consultant was polite, helped me choose exactly what I wanted ! Thanks
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Level 10 Local Expert
September 26, 2024
The quality of the tiles and granite is visible. Experienced staff will help you with all questions. The quality of the products, of course, is determined by the prices. It is not worth looking for something on a small budget, but you will be satisfied with the product
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Level 8 Local Expert
March 9, 2024
Good tile assortment.Friendly staff.Convenient location and free parking is always available.
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Level 7 Local Expert
June 7, 2024
A huge selection for every taste and budget. The opinion of a professional in the field of design)
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Level 2 Local Expert
November 10, 2022
I would like to express my gratitude to Natalia Koleda for her high expertise, attentiveness, and having her own vision. I applied for the calculation of tiles for several rooms, Natalia drew and calculated several options, shared useful recommendations, explained the logic of calculations. If all organizations had people who are happy to do their job, like Natalia, I am sure that everyone would be happy. Thank you very much, it is a pleasure to deal with a company with such qualified employees
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Level 10 Local Expert
September 25, 2023
The very friendly staff, even with a minimum order, helped solve my problem. A large selection of tiles!
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Level 11 Local Expert
August 12, 2023
An excellent store, a large selection of tiles and sanitary ware. The staff helps with the selection. I recommend
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Level 9 Local Expert
August 10, 2022
Cool salon! Clean, spacious, good choice of tiles. Polite, friendly and competent consultants. Especially Caroline! Thanks !
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Level 9 Local Expert
October 29, 2022
A cool store, there are both tiles and plumbing. Qualified staff who will always help with the right choice. I recommend
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Level 4 Local Expert
August 14, 2022
We ordered a tile, all 17 boxes arrived defective. The complaints department tactfully promised that products fully tested in stock would be brought to replace the defective product. However, the next day all the defective tiles arrived again: with bumps, white dots, brown dots, dents. The result: the effort, time and nerves spent, the postponement of the tiler's work and the failure of the deadlines for moving into the apartment. At the same time, the organization did not even try to hush up the conflict in any way.
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Level 5 Local Expert
April 24, 2022
Excellent work of the sellers, now we are working with Julia with a very good selection and approach, and you can choose what you want for the price!
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Level 2 Local Expert
July 27, 2020
At the end of March, we bought tiles in the salon on Pobediteley Avenue. We chose the time to buy on the days when the promotion was held: -15% discount. We bought the tiles for the future, on the occasion of a discount, and we started repairing them later. The tiles in our apartment began to be laid only now, in July. During the renovation, the design changed slightly, due to technical features, it was not possible to make a niche above the installation and did not match the color of the kitchen apron. We contacted the salon (in July), where we bought the tile, with a question about the possibility of a partial refund. We were told that the return period has expired, but the salon managers will contact the warehouse and ask if the warehouse will accept the rest of the tiles. The next day they contacted us and said that the warehouse did not want to accept tiles. To make it clear, we did not hand over a lot of tiles, we were talking about 6 pieces of 60×60 format (apron) and 1 piece of 120×60. It seems to be a small amount, but still it's money. Plus, we took the tile at a discount and, accordingly, the salon would accept it at the same price. That is, it would also be beneficial for the salon, because it would not be spent on transportation (the buyers themselves carry returns to the warehouse) and bought the running goods (tiles are still sold in the salons of this network) at a discount price. I would like to note that there are only positive impressions from communicating with managers in the salon. They tried both to help with the selection of goods and tried to negotiate with the warehouse. But the warehouse apparently works by the standards of a scoop, where a man is a wolf to a man: 0 customer orientation. We also offered to change the tile to another one that we needed, with or without an additional payment, but no. As a result, we were left with a tile that does not suit us now and we cannot hand it over. Read - money thrown away. This caused an unpleasant aftertaste, because in many other salons, the rest of the tiles can be handed over after repair - this is a common practice. And here the client has no right to miscalculate. Of course, the salon did everything according to the law, used its right not to take the tiles. But still, there are different moments in the repair: something is not taken into account, something is bought more, something is adjusted in the process. And this attitude does not make you come back to buy again. Perhaps, in our next renovation, we will choose a tile salon that is more loyal to customers. And to the reader of this review: if you buy here, then count on every piece, it's better to buy less and buy it than to end up with the rest on your hands with which you will be sent home. You have a paid right to miscalculate.
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Level 4 Local Expert
May 14, 2023
A large selection of tiles for different tastes and budgets.
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Level 4 Local Expert
April 26, 2023
A large selection of tiles. Competent consultants.
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Level 5 Local Expert
August 3, 2021
I agree with Elena's review.They are not customer-oriented.I could not return 2 packs of unpacked extra tiles 3 weeks after purchase.
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Level 6 Local Expert
January 3, 2023
A large selection of tiles. Nice prices
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Level 2 Local Expert
September 7, 2023
Excellent assortment
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Level 8 Local Expert
March 12, 2020
A large selection of tiles from manufacturers from different countries. A wide price range. Competent consultants and delivery service. I recommend.
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Level 8 Local Expert
June 12, 2022
A large selection of tiles and sanitary ware.
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Level 7 Local Expert
January 6, 2023
A very large selection
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Level 12 Local Expert
July 24, 2020
They will help you with the choice, tell you and visually show you how the tile will look in your room
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Level 7 Local Expert
December 7, 2022
A good choice 👌
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Level 6 Local Expert
March 27, 2021
It's a good place. Different prices
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Level 7 Local Expert
November 10, 2019
High-quality presale. Failure, after making an advance payment.
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Level 12 Local Expert
March 13, 2020
They may not even say hello
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Level 6 Local Expert
March 27, 2019
Good quality tiles!
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Level 8 Local Expert
June 29, 2019
A strange store!) Don't log in)
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