It's a very good idea, but the implementation is terrible and irresponsible for employees. Not for the first year, the client, if earlier at least something could be achieved, now they only promise that we will call back, work on the problem and disappear.
The second week (!!!) 2 telephone lines (city numbers of the online store) are not working. It was the operator's fault, when it turned out that everything was OK with the operator and the lines were registered in another service without problems, then communication began in the option we will call you back and no one is calling...
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Катя Лесникова
Level 3 Local Expert
June 7, 2018
I do not recommend the Binotel company. I want to explain why. We've been connected for about 3-4 months, but I start my working day by checking if we can be reached. During the day, I watch missed calls from clients, because you may not even know that the client did not get through. Every about one to two weeks, problems with the gateway, at least that's how they respond in those.support. This means that no one will be able to reach us. In general, they connected us to unload us, but they got problems and losses.
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Дмитрий К.
Level 2 Local Expert
June 6, 2018
I do not recommend this company. I want to explain why. We've been connected for about 3-4 months, but I start my working day by checking if we can be reached. During the day, I watch missed calls from clients, because you may not even know that the client did not get through. Every about one to two weeks, problems with the gateway, at least that's how they respond in those.support. This means that no one will be able to reach us. In general, they connected us to unload us, but they got problems and losses.