Minsk, Smaliachkova Street, 9Аэтаж цокольный
Лагуна
Directions
Ploshcha Pieramogi
720 m
Zmitraka Biaduli
410 m
27 reviews
February 22
I read the reviews only after visiting.... Everything was clean and the pool and the sauna and the rooms, but we were the first on this day, the pool is a little cold, but it was not critical for us, it was normal
At the entrance, they said that they didn't give you the remote control from the TV, so be happy with the music channel 1 and the 2 speakers of the music center, but that would have been nothing but a drunken supervisor who showed up 5 minutes before the end of the session and in a very rude way started asking why we were still here. He went in a well-known direction and calmed his ardor, but the children were shocked by this torso... No more foot ....
The administrator got a call, she apologized for him, of course, but after reading the reviews from 4 years ago, we understand that nothing has changed during this time...
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August 21, 2024
We had a rest with a large company of 10 people. There was enough room for everyone. Proper zoning for smoking, changing clothes. A large sauna for 5-6 people sits comfortably. There is also a nice pool.
The only negative is that there is no refrigerator. And in all other respects, a very good place. I recommend you to visit.
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January 17
I want to share a story about how my birthday was almost ruined.
A month before the celebration, I called this bathhouse. To begin with, the administrator (or director???, as I was later told) talks as rudely as possible and does not have the best attitude. However, I've heard pretty good reviews from friends, so I didn't really pay attention to it. I clarified all the information, they told me the cost (70 rubles per hour), said I would call you back. I called back a week later for a reservation, they tell me the cost of 80 rubles/hour, okay, I thought and booked a sauna for 22.01. After that, I called from another number and clarified the price again, they already told me 75 rubles/hour (as it says on the website. When I booked a sauna, I was told the phrase "Pay the advance in an hour." I do not deny that I misunderstood this, but as for me, the administrator should clearly explain to the client what the amount per hour means, they did not tell me about the time of the advance. It's been 3 weeks, there are 4 days left before the holiday, and I decide to call and check if everything is in order and find out the final amount again. I call, and in response I get "and this date has already been booked, the guys have made a deposit." I probably shouldn't explain that there was no limit to my indignation. Obviously, I immediately asked "how did it happen, what are we going to do next and what are the ways out of the situation," to which I received the answer as rudely as possible, "well, you didn't pay the deposit, I meant for an hour of the cost of the bathhouse," "we can postpone it to 23." Well, as if the administrator's response wasn't super at all. In general, the situation turned out to be as follows: 1) 4 days before the holiday, I was left without a place
2) when booking by other people on this date, no one bothered to call me (I left the number) and clarify why I did not deposit the deposit or when I plan to deposit it.
3) if I hadn't decided to be safe, I would have stayed at the broken trough on my own birthday.
There is only one conclusion: you can judge, of course, but I thought it necessary to share this story, because if I hadn't been lucky and I hadn't urgently found another place, I would have been left without a holiday. The communication and attitude towards customers of the staff of this bathhouse is simply disgusting!
To confirm the honesty of this review, I attach screenshots of calls to this bathhouse.
See original · Русский