Laguna
48 reviews
September 15, 2024
I have been to this store many times. The store seems to be fine. But the staff, not only are they not polite, but they also work "to fuck off" ...
They recently bought a computer chair for a child. I asked for a Bruno chair at the checkout (there was such a name on the price tag). A box was brought to me from the warehouse and placed at the exit. I paid for the product and received a receipt with a warranty card. When I left, I asked to open the box and show the chair, check on the spot for all the details (because we were passing through the city and would not like to return due to the lack of any small things). Olga Vladimirovna MIRONOVICH, the consultant, replied to me: "The name of your chair is written on the box, and in general, your receipt is your guarantee." Apparently, it was VERY difficult for the consultant to get up from his seat and open this unfortunate box. We took the box and left. And how unpleasant it was when the next morning we opened the box to assemble a chair, and there was not our chair. I went to the website and looked at the name of the chair that I asked for at the checkout, well, did I take this name from something?! But our chair has a different name - Junior, it turns out. I thought I had messed up something.
I had to refuel the car again and go to change the goods with the baby twins in my arms.
Of course, I was very angry, but I held on to the last. I went into the store and went straight to the chairs. And yes, indeed, there is a price tag on our chair with a different name. They have the same price, but the names are mixed up. It took a very long time to replace the product. I told them three times that they had the wrong product name. But no one reacted to this.
When the box was brought to me again, this time with our chair, I also asked to open the box and make sure that our chair was there. The same OLGA started shouting again that the name was written on the crown and that was enough, and that she brought me what I asked for.... In general, I did not get an apology. And yes, no one has outweighed the price tags.
I hope I won't have to return to this store anymore.
Not a consultant, but a boor...
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1
December 8, 2024
I'll give you one star and you're unworthy. They do not sell high-quality products. I bought a Polermo NEW sofa bed, the armrest began to deviate, went to their Ami-Mebel store, wrote a statement, later called back from the product quality department of the Laguna trading house and asked to make a video and send it to Viber. Later, the refusal came. Regarding the stated disadvantage, it is not a defect and has an acquired character, and is acquired in nature and is associated with improper operation, namely exceeding the permissible load, i.e. their products do not withstand a head with a pillow. I do not advise buying their furniture of inadequate quality.
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June 29, 2023
The store is clean, the furniture is placed correctly with good access for inspection. The sellers are polite, the service is excellent. Everything is explained in simple, accessible language, even if the buyer is not versed in some things. I wish all employees health, happiness and success!
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July 1, 2024
The eye sees - the tooth is numb. You bring money in order to buy. You see what you want to buy. And for you, leave the money, take it at the meat processing plant - the "Assemble yourself" constructor. I came for the furniture, not the designer. You can't buy a table. Maybe you'll start selling chairs like that. And this is legal, there is a trade in samples, but I have not seen such a warning. How do you understand whether sellers or a trading company are cheating?
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1
1
May 25, 2024
Not customer-oriented employees, no one is interested in how you take out your goods, everything is brought in common boxes, take it in pieces in your hands, threw it in a pile, offered a package that only contained the complete set of goods, I did not see any interest in helping to put the goods in a package, impressions from the store are negative (
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1
July 23, 2024
A good store, a large assortment, pleasant prices!!!!
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February 12, 2023
Bed linen for 1-2 times - then it fades and becomes covered with pellets. The terms of purchase of goods are wild - make a payment (at least 40%) and wait 60 days for the manufacture of a sofa that is marked on the website as in stock. You ask to show the coloring and texture of the fabric in order to focus not only on the color from the picture on the website - the three sellers cannot find this color in the assortment among the catalog of all furniture upholstery. The color is described as "dirty water from a puddle." There is very little furniture on display and 2 halls have been closed for 2 months. The price of furniture on the website and in the store may vary. You need to ensure that they find out the right price and punch you the product according to it.
In fact, I have a sofa the color of "dirty puddle water". Sturdy, heavy, comfortable. So far, it pleases.
Another terrible impression is that the store does not have its own transport company, movers, or pickers. To deliver the goods, you also need to look for these people separately.
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2
November 12, 2023
The store is large, the range of products is diverse, the quality is different.
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May 10, 2023
A normal cheap store. Now, unfortunately, there is a small assortment and little furniture either. Polite staff.
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May 17, 2022
Not a customer-oriented store, on the day when the woman at the checkout was questioned, she did not want to help us with the purchase of goods, complaining that this product was not in stock, but reacted reluctantly to the request to find out if there was another store and refused, the mood was spoiled, time was spent on driving, but arriving at another store They had the right product in stock and it was not in a single copy.
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3
1
November 14, 2022
We wanted to buy a sofa. They don't sell from the exhibition, but they don't have it in stock. And wait up to 60 days, and even make an advance payment, so that you don't buy it anywhere else, such a service .. ..
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2
December 5, 2024
The usual ami
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May 16, 2024
Large selection of products
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September 3, 2023
They showed and told everything politely and clearly.Thanks!
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January 31, 2022
Something like a discounter of furniture and household goods is akin to a traffic light - there are many items of questionable quality and level of manufacture in the assortment. Sometimes frankly low, you need to be careful. But the prices are also appropriate, especially at sales and promotions.
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1
June 7, 2021
I took a sofa in this store /, a book for a child. In general, the quality corresponds to the price...He has been in a normal condition for less than a year...then it became pits, despite the fact that no one was even lying on it except the child. To remove the upholstery and wash it is generally a problem...But for this money, he served us for 2 years ...If you need a budget option, then you can take it, but do not wait for it to be straight "ah".
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3
June 28, 2024
Large assortment
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1
August 18, 2020
A very large selection,pleasant and responsive sellers,excellent service,assistance in choosing fabrics and models, colors. I was very pleased with the purchase and the staff
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3
1
November 15, 2023
Good staff, not expensive furniture
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1
May 18, 2023
A clumsy store with clumsy furniture..There is no quality!
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December 4, 2021
A normal store, polite sellers, a lot of Promotions, I like it.
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2
1
October 14, 2021
The disgusting work of the store, no one knows anything, no one is responsible for anything, I paid for the product that was discontinued, I paid for the air!And there are no culprits!!!
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3
1
January 3, 2024
The furniture is of very questionable quality. Not available. Make an advance payment and wait 60 days.
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January 20, 2022
I took a corner sofa with an independent spring block. I am very pleased. I've been sleeping on it constantly for over a year.
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2
1
August 26, 2022
Everything has become too monotonous, production has stopped developing
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1
October 11, 2020
I bought a computer chair, the material from the handles began to tear over time, made a replacement, they brought me the same chair that apparently micro people tried to show themselves for the first time, otherwise I don't understand why it was shown and let into the rental. I'll bring you these documents. This stool itself decreases over time
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3
3
June 19, 2019
The furniture is of poor quality. By the end of the warranty period, the appearance is lost: the seats are "flattened" (photo below). And we also tightened and changed the paralon "to high-quality" (denser) under warranty in about a couple of months, like many other buyers. Yes, it lasted in an adequate condition for almost a year. The result is that we sleep on the "ribs of the wooden structure" (!), which are under the upholstery. And in order to just sleep normally, you need to buy a normal mattress - more than $ 100 for one half.
There is also a complete lack of post-warranty service, such as "tightening" furniture in case of damage to the upholstery and a desire to update it (failure came out with a banquette - they "charred" a couple of centimeters to black when drying with a household hair dryer, only stopping it in one place for a couple of seconds!). They asked us to tighten, of course, at our expense (this is a normal practice for them when it comes to overstretching under warranty - the car constantly goes to the factory and what is the problem to do what they already do all the time at the factory in the "warranty shop" - overstretching, having completed the necessary minimum of any RESPONSIBLE furniture manufacturer and, accordingly, having the appropriate materials and specific upholstery for this, which in order to find from others, you need to perform a feat) In response, you will hear something like: "We do not provide such services, BUY a NEW ONE (!!!) ..." Well, is it not a game? And in a personal conversation, if not directly, then indirectly, a message like "Well, you bought cheap, what did you expect" will slip through, But then as a rhetorical question - why is it being sold and not warned that the product will become unusable after the warranty period (if you're lucky)? And the reviews about the quality of artificial leather from other customers are just terrible! In the same way, our friend flew by $ 1,500 with Ami. (the appearance is killed immediately after leaving the warranty -solid cracks)
Advice. Do not save money this way, buy better furniture from a normal manufacturer!
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7
October 13, 2020
The staff is friendly. A large hall. Parking is nearby and the entrance is convenient.
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5
1
September 14, 2020
The store is not very good, and the service is also so-so the goods are not in the store, and then after the purchase go to the warehouse and pick up, and the warehouse is on the other side of the city.
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9
2
November 6, 2021
A wide range of products and favorable offers
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2
1
July 4, 2022
Cheap and angry
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2
February 1, 2020
A good store, large and spacious. A modern renovation would not hurt.
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5
August 26, 2019
Ami's standard store. There are a lot of products available. Discounts. Everything is as usual
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5
1
January 28, 2020
a no-frills chipboard furniture store. the prices are adequate
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7
May 13, 2020
A wide range of products, reasonable prices.
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4
2
October 13, 2019
The furniture is available to everyone, of course it will need to be finalized, but what kind of money, such furniture
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6
February 24, 2020
Not a bad store, a good choice
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4
May 20, 2019
A wide range, decent service!
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7
February 2, 2019
a good magozine and not very expensive good promotions and discounts
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5
November 24, 2019
Everything is fine, great furniture
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5
1
December 26, 2019
No maintenance
The workers are busy with their own affairs
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3
2
September 14, 2020
Furniture class
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3
2
January 31, 2020
Good service
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7
January 20, 2020
Great choice!!!
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6
March 11, 2020
A good store
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5
March 2, 2020
A good store
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4
January 7, 2020
I don't care.
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2
1
December 3, 2018
Not everything is of high quality
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5