Letta
55 reviews
October 28
I am extremely dissatisfied with the work of this workshop!!! I handed over the Tefal iron in May 2024 and it has not been repaired in 5 months. When handing over the iron, they said that the delivery time for the necessary part was 2 weeks, and after 5 months of waiting, the delivery time increased to 2 months. I personally came to the workshop in June and at the end of August. In June, I was told that there was no delivery yet, in August they said, call in September. In September, I tried to call again, but there was no answer. On October 26, I went back to the workshop and was told that the delivery was in December. I have never been notified that there is no necessary part. Not a single call, not a single text message. My questions about why they didn't notify me were answered: "The master did not pass it on." The specific amount for the details and the work of the master was not indicated in the receipt, everything is very vague. The amounts that were named seemed to have been taken out of thin air. The receipt contains the clauses of the contract, which I have never seen, it is not on the website, but the line in the receipt that I have read and agree with the contract is there and you need to leave your signature there.
It became clear that they just profited from me, due to the fact that I gave the iron for repair, and they were not going to repair it. That's how everyone will bring their own thing to repair, pay for the defect, like me. A good earning scheme.
I initiated the closing of the order myself. But they didn't give me the iron right away, they said I could only pick it up after an SMS notification. And everything is beautiful there in SMS: "SC Byttechnoservice informs you that it is impossible to repair your device. Please pick up your device as soon as possible. The amount to be paid:-15.00 Order number: ******".
People, decide for yourself whether to contact this workshop or not!
See original · Русский
1
December 4
A terrible workshop. I read the previous review and think that my iron has a broken spare part from Marina's iron))). Briefly about my case: I brought a Tefal iron to this workshop in the spring on the recommendation of the store where I bought it. There was no guarantee anymore. They took the iron and charged 32 rubles for the diagnosis. After a couple of days, a text message says that the repair is finished and you can pick it up . Even upon receipt, they took 40 rubles for the work of the master . I came home, turned it on - the same errors, nothing works. I understand that no one repaired anything. Since I live outside the city, I couldn't come right away - I brought an iron after a vacation a couple of weeks later. They take it away again, diagnose it again, and then they say they need a new spare part and need to wait for it for 4 months. As a result, 6 months passed, the long-awaited SMS came , arrived , and paid another 125 rubles . In addition , they allegedly gave me my old spare part . I came home , I had time to iron it once , and again the same mistake and there is no steam supply . Don 't set foot there anymore . I'll go to another service. If they changed something for me, whether they repaired it, we can only guess ..... draw your own conclusions.1 star is too much .
See original · Русский
December 7
Excellent service center, qualified engineers with many years of experience, work with many leading manufacturers, original spare parts, affordable prices for parts and repairs.
See original · Русский
July 26
Poor service!!!The remote control under warranty from the air conditioner was immediately required to have some kind of sticker, and then generally to bring the air conditioner.I think if I paid, then I wouldn't need an air conditioner either.In short, it sucks.
See original · Русский
2
April 14
A new freezer chest with a defect - freezing of ice was put in for diagnosis. For more than a month, the defect was "allegedly" detected, but the chest returned with a description that there was no defect (although it is clearly visible that the seal on the lid does not fit the freezer compartment, which is the reason for freezing). Also, during the return, dents were found on the top lid and the front of the chest. When talking about the reason for the non-manifestation of the defect, they were rude and raised their voice. The chest was purchased in the 21st century, now it is being re-sent for diagnosis, if it goes back to them to fix the defect and it is not fixed, we will have to apply to the consumer protection court, both for the 21st century and to this service center.
See original · Русский
3
April 12
A new freezer chest with a defect - freezing of ice was put in for diagnosis. For more than a month, the defect was "allegedly" detected, however, the chest returned with a description that there was no defect (although it is clearly visible that the seal on the lid does not fit the freezer compartment, which is the reason for freezing). Also, during the return, dents were found on the top lid and the front of the chest. When talking to employees about the reason for the non-detection of the defect, they were rude and raised their voices. The chest was purchased in the 21st century, now it is being re-sent for diagnosis, if it goes back to them to fix the defect and it is not eliminated, we will have to apply to the Consumer Protection Court, both for the 21st century and for this service center.
See original · Русский
3
May 28
There is no departure of the master. To replace or correct the contact on the RCD under warranty, which is in front of the plug on the boiler wire, you need to disassemble the furniture, remove the 50 kg dryer, disconnect and remove the boiler, bring it to them, then install everything back, connect and assemble, which turns out to be many times more expensive than replacing the RCD on the wire for a fee elsewhere. Although the master could replace the RCD in place in a couple of minutes without removing the boiler by unscrewing it from the wire.
Very bad.
See original · Русский
2
July 28, 2023
Good repair service for Electric boilers. We applied under warranty. Quickly and accurately, pleasant staff at the reception and a competent boiler repair engineer. I corrected everything, showed and told the details and nuances of our model's work.
See original · Русский
2
March 29
A normal service center with adequate staff. I brought the thing with the question: can I fix it? They took it for diagnosis, the next day a text message came that the thing was beyond repair. I came and took it away. No money was required for the diagnosis.
See original · Русский
1
2
February 27
I repaired a convector with a control unit under warranty. Prompt repair, I hope for quality and efficiency. The service is at a high level.
See original · Русский
2
August 29, 2023
Terrible service center!Don't come here, my advice to you!I gave the refrigerator to the Eyelid for repair...I thought they would give an act on the unsuitability of this product, I wrote an application for a refund, they attached an act on replacing the compressor...On 10/08 they were taken away for repairs, on August 28, 2023 they were brought...in this heat, I was without a refrigerator.... The refrigerator was buzzing and buzzing.... Terrible authorized service center!!! The refrigerator was all dusty!!!???Has anyone done anything to him?
See original · Русский
3
1
July 16
And 1 ball is a lot for this "sharashkin" office.
Boorish employees in this office are separate things.
They didn't do anything, they didn't even open the device, but wrote the "left diagnostic act".
Apparently, "psychics" are working... The equipment was taken away with police officers.
See original · Русский
May 27
The best experience of interaction with the service center. Completed quickly, at a price without question
See original · Русский
1
March 26, 2023
04.03.2023 I contacted the Electrosila store (Minsk, Prytytsky str. 101) with a demand to make warranty repairs of the KRUPS EA891810 coffee machine. 10.03.2023 call and reported a refusal to warranty repairs with the wording "consumer's fault" from the service center "Byttechnoservice", Minsk, Mayakovsky str., 14. Because there was an "extended warranty" it was It is proposed by the above-mentioned service center to make warranty repairs with payment for spare parts. It was proposed to replace the coffee grinder, the estimated cost of which, according to them, was 200-300 bel.rub and the repair period was several weeks. 03/18/2023 the coffee machine was taken away and handed over to another service center. The car was repaired and delivered the same evening. The diagnosis of the service center: the production feature of this model as a result of which moisture will enter the coffee grinder. (there is no user's fault). There was no replacement of the grinder, but only a spare part for it and cleaning. Such so-called service centers as Byttechnoservice use laziness and connivance of customers. The next time in such a case, a statement will be written to the court.
See original · Русский
7
April 2, 2023
The location is excellent, thanks to the LG sign, it will not be difficult to find, although this may be confusing - other brands are also being repaired. I contacted the Tefal thermopot - the problem was solved on the same day for an adequate cost, which almost coincided with the previously announced one. They also gave recommendations for further operation, which is also a plus.
See original · Русский
3
April 5, 2023
They work correctly and professionally. I handed over the convector for repair. After 14 days, I arrived and received the certificate (without any questions or objections). After that, with this act, I changed it to a new convector without any problems. If the manufacturer does not resolve the issue with the supply of spare parts, the consumer will change for new products, and not repair them. So I will always contact you here.
And it's easy to get through to them.
See original · Русский
2
October 26, 2023
This organization works incomprehensibly. There is no way to understand where they are located in the building at the repair address, so I had to move to another service. I am very dissatisfied with this state of affairs.
See original · Русский
3
December 6, 2023
The Lex dishwasher was repaired under warranty. .The master did everything efficiently.Thank you very much.
See original · Русский
1
1
November 5
The heater was repaired under warranty
See original · Русский
August 29
The best service in Minsk!
See original · Русский
2
November 22, 2022
The oil heater bent out. I passed it under warranty - there is bending, but the device is working. The reason for the Bending is not written. A high-risk device, and such a conclusion. Apparently, schoolchildren are working. I doubt the certification of this service.
See original
4
December 9, 2021
Amateurs! But, unfortunately, there is no one else to turn to for warranty service of Rowenta equipment in Minsk. Consumables for older trimer models are delivered within six months at prices comparable to the devices themselves. A newer warranty device was taken for repair. It was necessary to replace the battery and the plastic nozzle. After 3 months, an SMS notification of readiness arrived. Upon arrival, I found that the trimer was in the same form as when it was transmitted. Without exaggeration and exaggeration, they did not do ANYTHING, while trying to convince me otherwise, passing off my used nozzle first as a new one, and after I took the complaint book that it was allegedly from a disassembly (even if this is not an outright lie, then "it was on soap"). The battery is more than sure not even tested.🤦♂️
See original
6
2
August 4, 2023
Disgusting service. They don't pick up the phone, they can't say anything on the phone. They don't know where they are. part of it, no matter how long you wait.
See original · Русский
3
February 1, 2022
A dishonest organization. I do not recommend anyone to contact here, but unfortunately, this is the only service center for Redmond equipment. It is almost impossible to reach them, as well as to conduct a dialogue. They are stalling for time, not respecting the law of consumers. I gave the multivark under warranty, they violated all deadlines, refused to issue a conclusion on the non-maintainability of the goods, in every possible way preventing the return of equipment to the seller.
See original
7
2
June 24
there is no exit - this is certainly no good
See original · Русский
1
December 22, 2022
Maintenance was delayed for 10 minutes until the master solves all his questions and then they said that the equipment is old and we will not repair it because there are no spare parts
See original
3
September 15, 2022
The right organization. I applied six times. SMS messages arrive quickly, clearly and according to the results. I was always satisfied with the results.
See original
2
2
December 16, 2023
A little pressure and they will do everything quickly
See original · Русский
1
September 15, 2023
The service is slow, very slow, although I just came to pick up one paper.
See original · Русский
1
January 28, 2021
19.01.21 the Krups coffee machine was handed over under warranty, it stopped grinding coffee. it is not possible to get through at all, not a single phone is picked up, and on Friday all the phones were turned off, on 27.01. I managed to get through, tell me that the machine was made on 19.01 and they say that we do not pick it up. when asked how I was supposed to find out about this if no one picks up the phones and does not report it, they replied that I do not know anything, another department is engaged in this. in general, I don't know who issued them certificates, but the scoop is blooming in full force. Advice to those who will take it, immediately specify the phone numbers for communication, since it is extremely difficult to get through to the numbers indicated in the coupon and on the website.
See original
6
2
April 22, 2021
Absolutely incompetent masters! NEVER CONTACT THIS SERVICE CENTER. we bought a new TV, with a new blue stripe on the left edge of the screen. Packed, picked up by a courier. The specialists of this service center did not see this lane. the TV went back to my place in Vitebsk, upon arrival and unpacking, no miracle happened, the strip is in place, the TV should be taken to Minsk again. The box from the roads is crumpled, the TV is patched and in small scratches. The Eclipse online store is freezing, they refuse to conduct an examination.
See original
8
1
March 24, 2023
It's a disgusting place, there are never the necessary details, you have to wait for three months.
See original · Русский
3
1
October 22, 2021
Good service of the equipment. I was repairing a mulinex slow cooker. It was repaired immediately. Spare parts were available. The slow cooker is working)))
See original
4
June 30, 2021
I can't get through, I can get through 5 times, the refrigerator broke down, they said to wait 5 days for the master to contact me, how to live 5 days without a refrigerator, I don't understand what kind of service, one nightmare.
See original
7
1
September 1, 2022
Excellent service. The microwave was brought back to life, which no one undertook to repair for an acceptable price
See original
3
April 8, 2021
I haven't been able to get through for two weeks. No one is answering!!!!!Now it's clear why the store gives you a number, call yourself! ((((Tin is full!!!It's immediately clear what kind of service!!! They don't even deserve one star!!!!
See original
5
2
February 4, 2022
Excellent service, brought the slow cooker for repair, took it away three days later, everything works. I recommend it!
See original
4
July 7, 2020
In March 2017, we bought an LG GA-E409SQRL refrigerator. On June 28 of this year, he successfully died. We left a request at the service center of the above-mentioned brand. The master doctor called back and diagnosed by phone: the compressor died, the warranty for which is 10 years, but there are no spare parts for it and it is unknown when they will be. We have been waiting for this unfortunate compressor for the second week, simultaneously cutting off the phones of the master, the service center, etc., and no one can give a normal answer when our Russian-built refrigerator is finally repaired UNDER WARRANTY.
See original
9
1
November 26, 2022
Intelligent service, perfectly repaired.
See original
2
1
May 5, 2022
Repair of the Redmond waffle iron under warranty. Thanks everything is working
See original
4
November 27, 2019
Repair of equipment still needs to be achieved. They say on the phone that the masters are loaded and will be able to arrive in a week, transportation is paid. If you bring it yourself, we'll see... and it's not a fact that this is a warranty repair. I called another workshop, they immediately said that this was a warranty repair-demand it. I took the fridge and bingo! repaired under warranty. The item is free, the work is 100 rubles
See original
8
1
January 26, 2021
The dryer was repaired quickly and efficiently. I recommend it!
See original
3
3
July 22, 2021
I repaired the turbo brush, it was done very quickly (in one day)I am satisfied
See original
4
February 11, 2020
Terrible scoop service. I've been trying to get through to the accessories order all day, no one is answering. Another number is answered by a woman who "can't help you - get through, I see that the person is working."
Then something in the consultant woke up: "look at the model on the nameplate of the device.."
I looked, said, and in response, "I can't help you ...".
Then why did they ask to see, they probably have so much fun...
See original
6
3
June 14, 2020
Warranty workshop, we are used to cheap kettles. Dyson has become difficult to repair, I am generally silent about the price of the battery for the v6
See original
4
1
April 5, 2020
I had to apply for iron repairs not so long ago. They fixed it in one day, sent an SMS about readiness. Time will show.
See original
2
4
December 11, 2019
The service "pa Belarusku" Cannot be reached, the Viber that is listed on the website does not respond.
See original
5
2
March 11, 2019
Excellent service, done quickly and efficiently
See original
3
2
April 10, 2022
I recommend.
See original
4
August 18, 2021
They don't pick up the phone
See original
4
2