Mak.by
371 review
May 3
My attitude to this network is not simple. The food is delicious, crowds of schoolchildren do not get in the way, competent staff, however... There are no terminals for self-ordering, you have to stand in line. What's that supposed to mean? It's 2024, not 2007. I hope the management will take my feedback into account.
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2
November 30
After the renovation, there were fewer seats, they saved on furniture (soft sofas? No! Wooden!), hard chairs and so on.
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May 6
I would like to see the menu not only near the cash register in small letters, but also with pictures, as was previously the case in a similar institution.
Not all children can read, but not every adult will understand by the name "what is what".
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November 17
Hooray, renovation! Now there is a very pleasant cafe chain in the center! I love mac bye🙌🏼
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1
June 19
the big disadvantage is that there are no self-service ticket offices, the burgers are bland, the potatoes are normal, the sauces are cheap
but everything was prepared quickly enough, the queue was long
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September 20, 2023
I haven't seen a Mac for a long time in which there are no kiosks for self-ordering and payment, as well as there is no panel with an electronic queue. The service is very long, the order was collected in parts, the cheeseburger lay in the package for 10/15 minutes, respectively, while the order was collected, it became cold and not tasty. From the outside, it looks just like a house, there is one employee in the kitchen, 3 on the counter. Everything is being prepared for a long time. They accept the order, immediately try to collect it without accepting the next one, as a result, there is a long queue. We started taking orders further - we got confused about who we gave what to / didn't give it to.. Some of the orders are cooling down in packages. People in the queue ask when their order will be ready, but ignore the answer. As a result, a cheeseburger, a chickenburger and coffee - 25 minutes if not more. Definitely not a fast-service company.
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5
August 24
In terms of product quality, it is noticeably worse than before. Cocktails are even worse, the choice has become poorer. I would not recommend it
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July 9
There are many disadvantages to this mac. There is no scoreboard for electronic ordering (only at the checkout), there is no cafe layout. And the most important disadvantage is access to the toilet by check, it is very inconvenient, if you need to go right away, you will not succeed. It's a bit of a slob, to be honest. There are no comfortable sofas, only hard chairs with plywood. In general, choose a different mac.
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1
March 29
Very beautiful and cozy! Polite and attentive staff! Clean and tidy! I recommend it!
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1
June 1
Ice cream with Lime is just super. The order was prepared quickly, not even 3 minutes had passed. This is a plus to come in the morning when there are few people. The atmosphere is cozy and pleasant, as is the music.
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3
2
September 1
The store manager is arrogant and treats the service poorly. Never go to this store again!
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1
1
May 3
Once again, I was convinced that I should not enter this place. The staff was extremely rude. They can't warn you that the order will take a long time to prepare. And the quality of the products has deteriorated significantly.
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October 26, 2023
After such a "quality" - not a foot in this restaurant before the reconstruction (think about the rest); not only that the queues at the checkout area (order terminals and delivery are apparently difficult to organize so far), other guests have time to stand (cough) over the tray, 8 minutes;
When ordering a non-cheap combo, instead of a triple cheeseburger, you may be brought this, sorry, abomination;
Well, just that coffee and potatoes have not been spoiled yet 🫤😔
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5
July 12
It's insanely long, waiting for an order for 20 minutes, entering the toilet only by code, while no one issues a check with the code
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2
1
January 26
I ordered French fries, a double cheeseburger, a pie. everything tastes good, I liked it. the location is beautiful, there were few people. but it's a long service.
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3
1
March 5, 2023
I liked everything about the food in principle.Everything I took was delicious.Thank you.I ate with pleasure, but the atmosphere is not the same as before.There is no such dynamics and movement as it was (but there are enough free places, also a plus))Now it's more our Belarusian style and it's a little sad.Starting from the staff and ending with the contingent, which sometimes comes in "in the style of give a couple of kopecks for bread is not enough"
, The overall assessment is a weak 4.The food still remains delicious in my opinion.
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3
June 20, 2023
I always ask for one cheeseburger on the spot, and they put it in a bag. This happens in all branches of the mac. Also, a lid is always put on the lemonade. This is annoying, since you have to repeat it twice at the checkout so that they still do it without plastic and unnecessary packaging. The service is disgusting. This is repeated for half a year, the review is based on a long visit.
The cheese is of poor quality and does not melt at all, but lies in a piece.
Single cheeseburger (allegedly on the stock) costs 2.90 , while a double cheese is 7.30. This is kringe. With this money, you can buy three cheeseburgers and make a triple cheeseburger. Two more rolls will remain to feed the birds. We would have made an adequate campaign for all other positions, so that there would be at least some logic.
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3
3
September 9, 2023
We decided to go see what's in the mac buy.Honestly, if it were possible to put a 0 rating, I would leave it that way. I will talk about specific disadvantages.
The room is dirty, the tables are not clean, crumbs are lying around.The service is also not up to par.
The food has completely changed.Everything is not tasty, cold, potatoes are a separate topic, that fries are rustic, and I'm not talking about burgers at all.I was eating a chickenburger, it's just a solid mayonnaise and the sauce doesn't even feel like it's been there for a very long time.🤢
Kamako sauces are not about anything, parasha.
In general, guys, those who have not gone yet and should not visit.We will not return to this institution anymore.I was surprised that everything would slide so much👎👎👎
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3
2
February 28, 2023
Unfortunately, it is not tasty at all (And there is a very small selection. It is not surprising that there were no queues in the city center on a day off. I took strips and a chicken burger. Strips are just like big nuggets, and the burger has an unpleasant flavor. Unfortunately, Belarusians have not yet managed to reproduce what was in McDonald's. Although, I must admit that it was in Belarus that I had never been to a Poppy before. Maybe it was like that before...In any case, I hope that the current business owners will still succeed!
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4
1
April 24, 2023
I visited this place just 20 minutes ago.I was very disappointed. a large number of people, only two cash desks were working, there were no self-service kiosks at all. just two minutes before my turn came, I decided to activate the coupon for a cheeseburger for 2.90 in the moymak.buy app. by clicking the activation button, I was not shown the code. I went to the cashier, explained the situation to the cashier, she told me that cheeseburgers without a coupon at that price. at the end of the order, I decided to activate another coupon for free French fries. after activating the coupon at the cashier, I also did not see the code for it (it wrote "coupon used"), to which the cashier replied to me: "I can't punch it for you because I can't know exactly when you activated it. suddenly you activated it in another restaurant." I ACTIVATED THE COUPON IN FRONT OF HER. I started to explain to her that this application does not give me the code, she told me that this was no longer her authority. then, I told her to wait, please, and showed her a screenshot of the same coupon, but with a code (my brother sent it to me). She just stared for a minute, but then she said, "is this a screenshot?" I told her yes, and she looked at me again for a minute. as a result, the cashier called some woman who brought a plastic card, she held it and showed free potatoes in the order table (THAT IS, SHE DID NOT NEED TO SCAN THE CODE AT ALL!). in the end, the cashier collected the order with the most dissatisfied face, and when I asked why the application does this, she did not answer me anything.
I go to such places extremely rarely, since autumn I decided to go for the first time and was extremely dissatisfied!!!
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5
4
May 2, 2023
We were there just yesterday for the first time after the franchise closed. I wanted to understand my friends, someone says that nothing has changed, someone says that everything has changed...
My opinion has changed! From atmosphere to food! Biggie now seems to be a bigburger about nothing... French fries are similar.... Maybe other dishes and a different taste... But I'm talking specifically about what we took. The most unpleasant thing considering the load that they have now is DIRTY in the kitchen... Everything is not lying carelessly... The device that gives out ice cream is stained, the floors are dirty. This is no longer the level of managers' work... There was no such thing in the franchise! And the download was 5 times more... It was obvious how well everything was organized. The guys were like bees for each other and now, hmm, I didn't do it, not my problem) (
And the most important thing is that the manager (the main person, so to speak, on shift) sees everything and doesn't seem to notice it... Sadness
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10
2
December 18
It is better not to take delivery from this point, but just come to eat is ideal
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January 19
It is not very convenient without a self-service terminal, in principle, the atmosphere used to be more pleasant, the food is also average
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3
July 30, 2023
The quality of services is full bottom!
1. The change was not given correctly
2. The receipt was not given to the customer.
3. When ordering a takeaway napkin, they did not bother to put it.
Approaching the cash register, the saleswoman was discussing something with her colleague, who was in charge.
After making the order, the payment was made in cash. The seller continued to actively communicate with her colleague.
A minute later, I received the change. The check was not given. But after calculating in my mind, I realized that it looks like I was cheated.
Without leaving the cash register, he asked to verify the order amount by receipt and change. The seller
asks me how much I should have given you. I answer, if you don't know how to count, take a calculator and count! I ask to see my receipt and ask why it was not given. At this time, the seller dilutes his palm, in which there was a crumpled check, checks and gives the missing amount.
Two violations were committed for one sale: shortchanging the customer, not issuing a check- I say. To which the seller, instead of apologizing, responds with irony: oh, what a horror …
There is probably nothing more to say, everything is clear enough. It's just a full bottom… The tax authorities should probably take a closer look at this "sharashkin" desk…
Visit time: July 30, 2023.
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4
1
April 28
All my childhood, probably from the age of 5, I wanted to visit it and my wish came true there is not as cool as I planned an ordinary poppy
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August 10
The staff is strange, there are so many people, but there seems to be nothing to do with them. No matter how much coffee they took, they never put sugar and a spoon in it.
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1
May 13
There is a cool seasonal ice cream with mint and lime. It's just bombastic)
The only thing of course was that he had to stand in a long queue, but it was worth it
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3
3
March 23
Not very tasty, long service, not very clean in the hall.
There was a lump of onion in the burger, just like an A4 sheet, in potatoes with cheese sauce and onions, not onions, but the husk from it
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2
1
May 17, 2023
A great place to have a snack, it always has been and will remain
Always fresh potatoes and soft rolls) and no matter what I say. Nothing has changed there, as always delicious, fast and with excellent service!
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July 31, 2023
Situation:
As urban gentrification workers, we need to go to the bathroom.Since the only such place was in a fast food restaurant, my colleague went to Mak.by . At the entrance, the restaurant employee began to stop the person and demand some kind of order code to use the toilet. In general, after that, the colleague still got to the destination and, immediately, the employee began to bang on the door. The situation is not very good, and the restaurant itself is quite good
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2
3
August 2, 2023
I visited this cafe for old times' sake, when it was still Moscow Time , I must say that I clearly remembered that a cheeseburger cost 1.9 rubles now 3.7 rubles , in addition to the fact that the toilets were closed with electronic locks , nothing has changed , there are few people , the place has become very dull , we still know how to do business , there are aunts left at the checkout to put it with hackers, and it will be clear, I am disappointed, I do not advise you to visit this institution, you will not even wash your hands to ask the code from no one.
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2
July 15
I was with you, I made an order, they didn't orient me about the waiting time and gave me more than 30 minutes, it's just a shame
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November 16, 2023
When there was McDonald's it was tastier. Now it's a fake. Sometimes I come in, but only if I need a quick snack, and even then there are several places nearby where it is tastier and cheaper
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1
June 7, 2023
I went in for breakfast, I thought it would be faster than in a regular cafe, but it turned out to be very long... To my remark that a lot of girls go but do not take an order, they replied - we each have our own route .. 😏
Then I ordered breakfast with me. They said 2-3 minutes , as a result, the last one took the order.
Well, it is also not convenient that the terminal does not accept payment from a smartphone, visa payment and only a physical Mir card.
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1
December 31, 2023
The food here is delicious. But I really didn't like the fact that there are no electronic terminals for orders in this mac, which is why the service is extremely slow. There are not enough seats. And those that are are inconvenient.
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1
1
October 3, 2023
There are no information kiosks for online ordering. With a queue of 10 people, they waited for an order for about 20 minutes, the cashier left without explaining anything, I had to remind other employees about myself. In general, the staff is not interested in customers. While waiting, I watched as the guy who fries pies folded boxes for them. Much slower than he did, it is unlikely to work. Apologies for waiting were made in such a tone that there was no desire to come here again.
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4
May 2
It's delicious as in all mak.by the only drawback is that there are no self-service vending machines
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1
May 17, 2023
I went in for the first time after the name change...
Yes, we tried, but it didn't work out!(Queues again, sluggish staff! The hall is not very clean. But I consider two points to be the main criterion of sanitary condition: kitchen and bathrooms! The toilets reminded me of a train station..
Dirty, ,,stinky,,, immediately catches the eye covered with rusty stains and a washbasin!(Scattered pieces of wet paper (probably toilet paper), because there are no paper towels. Soap is not filled in all dispensers. An ordinary run-of-the-mill "eatery"! I would like to ask the sanitary service, do they have any questions about this fast food outlet?
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4
2
November 18, 2023
Mac is a Mac
Not McDonald's, of course, but it will do
The only curious thing is the lack of screens for self-ordering. After all, it's not a big deal and the flow of people is normal. Amazing, of course.
Well, there is a question about the quality and assembly of manufactured products. In the area of the railway station and in the central, tastier and better.
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1
June 20
It's just terrible, the queue is 30 minutes, the order is waiting for 30 minutes. And there are no people (almost none) the hall is empty, the workers are like prisoners, they barely walk (23:50 - 06/20/2024) the poppy is not the same)
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October 1, 2023
There is no self-service counter for ordering. This is a plus to the queue of 10 minutes. There are two and a half cash registers, when there are 15-20 people in total. The toilet code in the receipt is five. If you don't know how to deal with homeless people in the toilet, make it difficult for all clients to visit at all. And they don't care that all organizations should provide unhindered access to the bathroom, not conditioned by anything.
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3
2
April 24
Long queues, slow pace of work. There are no cash registers for self-ordering. I recommend choosing other points for inflammation of the stock of "harmful substances" in the body)
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July 15, 2023
For me personally, McDonald's is the number one institution. Probably this is because of childhood, when there were no others like it, and McDonald's was desirable for the clock, and it remained so. I ate in the "old-new" establishment, the same for me, only the quality became a little worse. The chicken burgers are just falling apart and the mayonnaise is kind of chemical. Potatoes seem to taste the same. Cheeseburgers are fine too.
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3
1
June 13
please ask what volume of drink the customer wants, and do not put 0.5 in the receipt. This is a well-known technique for a long time. Do not deceive people who do not understand anything about this
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August 21, 2023
Good service, convenient location, but the menu is missing many favorite chicken rolls or Caesar rolls, so we were a little upset
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2
May 4
The food is delicious, but the queue is very long. The establishment is not optimized for modern trends.
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1
2
July 19, 2023
The food itself is delicious, the staff is also pleasant, the disadvantage is the lack of kiosks and pre-order at the checkout, that is, to get something you need to wait in line in front of the checkout (4-5 people on a busy day), and after ordering, wait 3-10 minutes at the counter until the order is collected, as for me it would be much more comfortable to make a sign with order numbers
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3
July 1, 2023
Mac is not the same anymore. Very spoiled. Burgers lie on the counter for a long time, under a lamp. But already upon receipt of the order, they are not freshly prepared at all and not at all.I understand a fast-food restaurant, but it doesn't take much time to assemble a burger, because they have all the processes debugged, why prepare them for the future. French fries are sluggish, laid down. I don't understand if people don't care. Well, or I'm so lucky.
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1
2
July 23
I got a terribly stale burger, just a disappointment, The potatoes are also very strange, not fresh
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July 2, 2023
Well, my last visit to mak.by Those who write that nothing has changed, apparently I was in the mac no more than once every six months. Until recently, the only thing you could eat was a cheeseburger, potatoes and a chickenburget.
Let's start in order:
1) Kamako sauces are still that rygalovka
2) potatoes as if they were lying on the floor
3) cheeseburger cheese is not stably melted. The cheeseburger itself is dry as a biscuit
4) the chickenburger is a separate story here. Did you add some kind of curdled milk inside instead of mayonnaise?
It took only half a year without McDonald's management to turn into a vocal rygalovka
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3
1