Good evening! I would like to share my story related to this company! I ordered a place in advance for about 1.5 weeks, the day before departure I receive an SMS to confirm the order, it was in the morning, all morning, lunch, I tried to call the call center for this confirmation, but the attempts were in vain, because it was just busy, then there is no answer, and I called from different codes +375 33 and +375 29 and +375 25.....6180000....as they point out, I haven't gotten through all day (the answering machine usually works) and here, surprisingly, it was not! At 17.00, I received a notification again that if you do not confirm, the order will be canceled and my status will be changed.... i.e. I will look like an dishonest customer of their services! I tried to confirm my smile booth in my personal account, I received a notification that the order can only be confirmed with the operator! That's how??? Tell me!!! Where is the logic!! They didn't deign to find out during the day what was wrong with their connection, why people couldn't get through! And they sent a text message like they will change the status! Well, without hesitation, I wrote to the head office about my problem by e-mail! I was asked for the number to which the order was placed and a reply was sent stating that my order was confirmed! That's exactly what I'm talking about! If it was an elderly man, or a soldier who had a push-button phone (they should have), i.e. there was no Internet access, there was no e-mail, and there were no considerations that you need to go to the head office in Minsk! And that's it!!! The operators do not pick up the handset, there is no way to get through, and it turns out that they will also add it to the status of unscrupulous customers! Yes, if people worked in organizations like that, then measures would have been taken long ago! A big request to the head of this project smile beads! Reconsider the competence and approach to the work of your staff! This is very irresponsible! People should not suffer from the careless attitude of employees who have to take orders and confirm them! And if there are problems in the system, then you do not need to write that you urgently confirm or the order will be canceled! Come up with an additional way to communicate in an emergency! I hope that this will not happen again in the future!

See original · Русский

Алена

Level 3 Local Expert

I was traveling by Smilebus from Gomel to Minsk. The trip was terrible. Not only is it expensive (30p) it was also stuffy and hot, it became uncomfortable twice, the water saved and waiting for a stop in Bobruisk, for such a price, the air conditioner can and should be turned on, a small hatch about nothing. A minibus was ordered by the same service and back, but it became possible to go on a comfortable trip and I did so, canceling the trip. As well. The girl was late for a couple of minutes, she called the driver to warn me, he rudely replied that he was leaving at exactly 12.... But for a second, it's not a train, you have to work for people. It feels like I was rolling back the clock without caring about the passengers. Wifi was working sparsely, it was hot and stuffy. Disappointed. Mark 1.

See original · Русский

Евгения Л.

Level 2 Local Expert

Today, on 30.06.2024, at 16:26, a student child booked a trip Minsk-Rogachev, landing on the highway stop of the Heat pump. The driver Yuri Nikitin left earlier than the scheduled time and did not stop, we were already at the bus stop at 16:09, the driver did not pick up the phone, we got through only with the help of the dispatcher. Thanks a lot to the dispatcher for his help, I was embarrassed that she apologized for another person. We repeatedly passed the bus stop, although the child reminded us 10 minutes before disembarkation. We use their services only because there is another transport with transfers.

See original · Русский