I called the hotline at 494, got through 10 times. Now the quote is: "Your call is 38 in the queue, the waiting time is 57 minutes." Is this serious?!!! I hung on the speakerphone for about an hour, waited until the phrase: "Your call is the first in line and will be serviced by the first available operator" and the following phrase: "There are no free operators, call back later." How do you like the service?!!! That's it, the curtain.
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6
Марина Н.
Level 6 Local Expert
July 7, 2020
The staff is not very competent and cannot help in serving citizens. The employees lost their receipts for payment of the state duty, I made concessions and offered them to pay the state duty again at my own expense in exchange for the fact that they would take the documents without waiting in line. A month has passed, nothing happened. We will appeal this story in court.