Minsk Ekspress

Rating 4.4
113 ratings
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47 reviews

Level 11 Local Expert
September 21
Everything seems to be fine, but when the driver is distracted by the phone on the road, and this happens on trips with Express and not only, I always make comments, drivers do not like it, the last trip is no exception 17.09 Mogilev-Minsk (the driver corresponded on the phone during the trip - did not talk, but wrote and was driving- a true specialist, therefore, a request to the head, do not transport firewood, but people.There are no other questions - comfortable cars, clean and tidy, affordable fare - this attracts, I recommend
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Level 2 Local Expert
July 16
Negative feedback about the Minsk Express company. A few days before, seats were booked from Minsk to Mogilev, an hour before departure, the dispatcher called to confirm the reservation, we did not hear the call, and called back two minutes later (although we also could not get through to the company for a long time), to which we were told that we had already been removed from the reservation, and there were no seats on the minibus anymoreDespite the fact that we live outside the city and I already have a taxi to take us to the bus stop where we were supposed to take a minibus. The dispatcher who took off the flight is not at her workplace at all: she does not know how to talk to people, refused to introduce herself, raised her voice and communicated very rudely. After that, I contacted the deputy.Director Eduard Nikolaevich, asked him to clarify the situation. Deputy.The director promised to call back in 40 minutes. There was no call back from him, which again proves an irresponsible attitude towards people and work. Our call was made on 07/16/2024, at 15.08 they were removed from the flight, although the landing should have been from the stop at 16.17. The services of this carrier were constantly used, the dispatcher sees this, and for her own reasons she took off the flight, hurrying..The mood was very spoiled ... I ask the management to sort out this situation!!!
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Level 2 Local Expert
November 4
The drivers have become repulsive! Everything used to be fine, now they are recruiting such boors. Due to the fact that the driver did not want to leave at 15:00 as expected, but earlier, he started calling for a minute 10, when I was already approaching, whether you are eating or not, we are already standing. I went into the minibus to ask to open the trunk and pay the fare, and began to talk in a language form. Last time there was a driver who refused to put a suitcase in the trunk, I had to hold the suitcase all the way to Mogilev so that it would not be thrown around the cabin. There is no desire to travel with Grandexpress. Where do they recruit such drivers?
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Level 3 Local Expert
December 1
I went for the first time, I made an order through the website, an SMS message said we will call you back in an hour, no one called back. In half an hour I dialed myself, the dispatcher communicated very rudely, also made me look like a fool, saying that I was dialed, there are no missed calls on the phone. The first impression is completely ruined, customer orientation is on top!
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Level 2 Local Expert
November 6, 2023
Good day! I have been using the company's services for a long time, I like the service culture, polite and attentive operators. I want to express my special gratitude to the operators Anastasia and Tatiana, they are professionals who know their business ... smooth and precise work, creating a comfortable and warm environment. Thank you and I want to wish you great success, good luck and kindness, only calm and grateful passengers, easy and happy roads.)))
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Level 6 Local Expert
March 26
Excellent organization, they work clearly and harmoniously. I used the Minsk-Mogilev transportation services. The cost was surprising (20 rubles), Mercedes. In Mogilev, I needed a visa application center at 11 Tchaikovsky Street. The minibus just takes me 500 meters from the center, the stop of the Perekrestok shopping center. thank you.
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Level 3 Local Expert
April 21
There are no questions about the organization - everything was explained, they called back, they answered politely. My 17-year-old daughter was traveling from Minsk. She sat forward, but then the driver "remembered" that he was asked to hold the front seats for mom and child and told his daughter to move. Although the daughter came in second, but at the time of the driver's "epiphany" she had to sit in the penultimate row. Naturally, the child could not object to the adult "man". After that, my mother and a girl, a couple of years younger than my daughter, sat down in my daughter's place. Once again, I was convinced that no one but the parents would take care of the children. Dear carrier campaign! Pay attention to such cases to your drivers! Let them show respect to their passengers! The car is a white Mercedes, state number 9229-7
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Level 5 Local Expert
June 21, 2023
Thanks to the operator of this passenger transport company. It was very pleasant that my question was not ignored and was promptly resolved. There were no seats for 16:40, but it was very necessary to go. The operator responded to help me and as soon as it became clear that one of the passengers had refused to travel, she immediately notified me about it and reserved a seat for me. I AM very GRATEFUL! The drivers are normal guys, I have not met rudeness. Of course they have a time schedule, etc. anything can happen. In general, I am satisfied with everything. thank you!
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Level 2 Local Expert
February 22
The service is disgusting. I've booked a place for the trip. I went with another campaign, I decided to try with this one, because the previous one does not always have comfortable cars. I received an SMS confirming the order, which indicated that the driver would call back in an hour. When I arrived, I called myself to find out why they didn't call me back about the trip. It turned out that they did not have a car and they transferred me to another carrier, with whom I used to travel. And there I canceled my online reservation for the reason that I wrote above. But I didn't cancel anything here myself. So they started blaming each other, who should be calling back to whom, they also got rude to me and as a result they just dumped me. I have not seen such rudeness and attitude towards clients for a long time. If you transfer a customer, then you have to decide with him whether he wants it, because your order has not been canceled. Therefore, do not trust this campaign. They don't know how to work!!!!
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Level 2 Local Expert
January 3
I went with the company for about 6 years, there were no problems until the dispatcher showed up, she hid her name, who did not like my voice, who could hang up and not place an order, and after that I decided to write a review in the complaint book, so I got into the black list, I never got the book to see, because it is very cool, if I am in Mogilev, then of course I will not go to spend money and time to come to Minsk and exactly when EDUARD wishes it, ALTHOUGH ACCORDING TO THE DOCUMENTS OF the sole PROPRIETOR IT IS NOT ISSUED TO HIM.Then I said that I would go and write a review to the city executive committee about the work and the attitude of this company, so after that they decided to put me on the blacklist, probably so that I would not disclose their work.So dear passengers, this is our life, But of course I will try to protect myself, let's see what happens, And I will tell you, the company, that have a conscience or do you think that everything is not punishable?if you are mistaken, the moment comes when you will have to answer for your poor-quality work
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Level 8 Local Expert
August 7
They indicate the travel time of three and a quarter hours, and arrive in 2 and a half hours. Fast, but difficult to plan. The driver is driving exceptionally fast - so that the passenger in the back seats is thrown on bumps - literally. The armrest on the back of the chair - specifically on one chair - is missing. Therefore, it is not very convenient to drive. In general, the trip corresponds to the cost. The cheapest carrier.
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Level 2 Local Expert
September 30, 2023
The minibus service is just terrible! Drivers are very rude, a driver has never come across to come out and react normally to you, greet you as an adequate person, especially since this is their job. And to help put the suitcases, it's generally something unrealistic, apparently (uncultured, tactless employees work in the support service - we didn't pick up the phone to confirm the reservation, then called back, to which the dispatcher yelled at us … I tried to have a dialogue with her, but it didn't work out, in the end she added to me: that you need to sleep more :) This shows their lack of professionalism and lack of education. It's not clear to me why refuse a client even if he later confirmed his reservation, it's your money. I do not advise Minsk Express transportation!
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Level 2 Local Expert
September 8, 2023
I've been traveling with this company for years. I rescheduled my trip for another time (half an hour earlier), because of this, they refused to count my 10th trip as free. There are enough other minibuses with cashback and the same promotions, thank you, I will not contact you anymore
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Level 3 Local Expert
August 23, 2023
Thank you for the existence of your Minsk-Express company. I use your services very often. And I am very pleased. The staff is friendly.
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Level 2 Local Expert
May 26, 2022
Good afternoon!!! For the past six months I have been traveling by minibus Minsk-Mogilev at 18:20 (car number 8548) Surprisingly, I often end up with the same driver. I would like to express my gratitude to him. Considering that I have been traveling in the Minsk-Mogilev direction for 5 years, I have not noticed such a service for a long time. He is always very polite, will never allow a girl to carry a suitcase herself, drives carefully, without incident and is always interested in the temperature in the cabin. He is also very pleasant in communication, never rude and does not respond sharply. In general, it's just very nice to ride with him! Thank you and good luck to you!!
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Level 2 Local Expert
October 13, 2022
It is a pity, but the driver gave the wrong ticket, as a result, they did not pay the fare at work (state institution), lost 20p. Although the dispatcher assured by appointment that the driver and the car are registered in the registry, and the ticket will be issued correctly. Previously, I used and trusted the services of this service. Alas, now the trust is lost!
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Level 3 Local Expert
May 20, 2022
Good afternoon, I want to leave a review specifically about the car 8548 .The driver is Mikhail, always very friendly, and always without delay!Which is very important for me, as a person who values time!so is the second driver in this car , Yuri , very tactful and without delay.I always choose them
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Level 10 Local Expert
July 18, 2023
The prices are reasonable, some cars lack comfort, there are no armrests, the backs do not recline.
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Level 9 Local Expert
December 11, 2023
Favorite taxi service for Mogilev-Minsk and back
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Level 14 Local Expert
February 14, 2022
The experience of traveling in minibuses is mostly negative, but there are simply no disadvantages here. Fast, comfortable and pleasant
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Level 4 Local Expert
June 18, 2023
Good cars, fast recording. I use it often.
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Level 17 Local Expert
February 16, 2022
Excellent passenger transportation, the quality of transportation is high enough, the prices are reasonable)
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Level 2 Local Expert
August 14, 2020
I have been traveling with the Minsk Express for four years now, I like excellent service, I often take the minibus 28-35. The polite driver is never rude, arrives on time, I would especially like to note the professional work of this driver, there would be more of them!
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Level 3 Local Expert
November 13, 2020
I've been traveling with this company for half a year. There have never been any problems. The declared shares correspond to reality. Polite and punctual drivers. The dispatcher's girls are trying to help. They call several times, clarify the details of the flight, remind you of the car number. They patiently and clearly explain the places of stops so as not to look for a long time. I'm happy with everything. I recommend.
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Level 3 Local Expert
February 13, 2022
I drove from Mogilev at 13.00 a good car , a conscientious driver , the price corresponds to the reality of 7 rubles. no one has it cheaper...
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Level 2 Local Expert
July 30, 2020
Disgusting service! Do not use the Minsk Express services if you do not want to spoil your mood!!!! very poor service! SHEER RUDENESS! I KINDLY ASK YOU TO DRAW THE ATTENTION OF THE HEADS OF THIS COMPANY TO THE UNACCEPTABLE and RUDE ATTITUDE OF THE DRIVER ON THE FLIGHT 14.00 MOGILEV-MINSK 30.07.2020 BLUE VW crafter 28-35 behaved disgustingly rude and rude from the first minute!!! the mood was spoiled , is it really not important for the company's management to have a reputation!???? how is it possible to hire such employees at all, I have never met such a disgusting attitude!I hope the company's management reads the reviews and will take action and dismiss this "type".My advice and a convincing request, Choose any company when traveling, just not Minsk Express, there is no worse service!!!!
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Level 3 Local Expert
September 19, 2021
Dear management, deal with your drivers. The attitude towards passengers is disgusting, one does not even say hello and looks like shit, the other does not consider it necessary to make a stop. People are unhappy.
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Level 4 Local Expert
June 19, 2020
06/13.20 we were on a flight at 20:00. As soon as we left Mogilev, the car immediately BROKE down. As a RESULT, instead of 2 hours, we got home for 5 hours!! The company is not ready for such difficulties at all, elementary things like replacing a car do not work here! We did nothing for an hour - we discussed the situation slowly, then the driver went to Mogilev by taxi for another car. It took more than an hour, even though we were almost at the city itself! And everything could be done in 1 hour, not 2.5! At the moment of the breakdown, a STORM began, it became very cold, and everyone was terribly frozen. And the roof of the car was leaking - I had to sit in the hood. But most of all, the OWNER was rude. Not only did he not apologize, did not refund the ticket price for moral damage, he also was rude to us! The whole minibus heard the conversation on the speakerphone. So, if you like to drive, I recommend Minsk express! p.s. I went more than 20 times, everything was fine. But after that incident, I don't want to anymore.
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Level 4 Local Expert
May 2, 2020
Disorganization of the working staff. It feels like operators and drivers don't communicate with each other. I ordered a minibus for 7 o'clock, later the departure time was postponed to 6:30, as a result, the driver called me at 6 o'clock and hurried me in every possible way, he was also unhappy that I was late. They changed my boarding place, although later they stayed at the original boarding place that I had originally ordered. TERRIBLE SERVICE!!! I often take minibuses in this direction, and this is the worst company!
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Level 3 Local Expert
August 1, 2021
Good evening! Today, on the Mogilev-Minsk route, the driver's boorish attitude was groundless. Please understand and give feedback. Sincerely, Anastasia.
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Level 10 Local Expert
December 13, 2023
Gorgeous
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Level 5 Local Expert
January 30, 2021
I was driving on the 9076 mrshrutka. The polite driver put my suitcase on the way out and took out the ride. I'm happy. Another price is 8 rubles.
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Level 13 Local Expert
October 9, 2021
I got there very quickly. But the comfort is not very good.
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Level 4 Local Expert
April 3, 2020
Comfortable and clean cars, responsive drivers, a pleasant trip.
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Level 3 Local Expert
May 18, 2020
Boorish attitude. And if you leave things with the driver, he will not be responsible for them. Therefore, I do not advise anyone
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Level 6 Local Expert
December 30, 2020
Pretty good transport, but it's not good to sleep at night, and there's not enough space
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Level 2 Local Expert
July 25, 2019
A convenient landing place, opposite the train station! It's nice to ride on the bus, it's very clean!
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Level 2 Local Expert
April 3, 2020
I really liked the 8 rubles promotion! Now everyone is trying to save money!
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Level 2 Local Expert
April 5, 2020
Drivers are rude, do not follow the rules of the road, it's scary to drive
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Level 5 Local Expert
August 14, 2019
Good, comfortable ride. One minus, the driver was chatting on the phone
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Level 3 Local Expert
February 13, 2022
Class
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Level 5 Local Expert
August 19, 2020
Would the drivers be kinder😊
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Level 30 Local Expert
November 30, 2020
The guys are working clearly
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Level 2 Local Expert
September 23, 2020
Everything is great
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Level 3 Local Expert
April 3, 2020
Everything is great
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Level 8 Local Expert
September 17, 2018
Convenient location.
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Level 2 Local Expert
November 26, 2019
Everything is normal
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