MTBank

Rating 4.3
343 ratings
Rate this place

110 reviews

Level 13 Local Expert
December 5, 2024
A good department, recently renovated, bright, fresh, cozy. I've never seen queues. Electronic queue, comfortable sofas for waiting.
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Level 4 Local Expert
November 9, 2024
This is not the first time in this bank, when you turn to specialists, you get the impression that they never want to work. Even if there are 2 people in the queue in the hall, you will still wait 30-40 minutes.
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Level 7 Local Expert
February 18
A terrible bank branch , there are 2 cash desks , if one operation is more than half an hour long , the second cash desk is at lunch, you have to sit for about an hour or more, the advantage is to transfer the proceeds , if you are just a customer with a card, you will spend a lot of time
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Level 23 Local Expert
January 20
Be careful. Mtbank has introduced a mandatory commission for payments abroad. Now any transactions cost 2-3% more. + double conversion is also possible. In total, the exchange rate from a Ruble card can increase significantly.
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Level 21 Local Expert
August 26, 2024
When I was there, everything went quickly and efficiently. That's all - I mean the speed and ease of interaction on my operation. I was comfortable
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Level 7 Local Expert
June 4, 2024
I've been with the BANK for 12 years ... probably by far the best bank in Belarus, this particular customer service department is just super, always polite and smiling staff ready to solve any problem.
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Level 11 Local Expert
September 22, 2024
It is large , there is a phone charging station , a play area for children , air conditioning , there is almost no queue, they accept very quickly.
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Level 9 Local Expert
October 21, 2024
A bank is like a bank. But inattention to legal clients since 2003 smooths out the advantages. And forces you to switch to another Bank
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Level 5 Local Expert
May 30, 2024
I came in recently, it became more convenient than before. The location inside has been changed, there is more space for people and it has become brighter somehow and it is easier to breathe
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Level 11 Local Expert
November 22, 2023
Renovated with redevelopment, it has become much better and more spacious. But the disease of long waiting in line for specialists exists in all banks, regardless of repair and space.
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Level 7 Local Expert
June 26, 2024
Excellent department. I solved my question in less than 5 minutes. But even if there are more people than in my case, it is quite comfortable to wait there.
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Level 11 Local Expert
November 23, 2022
There are always long queues at the department. 3 cash registers and many specialists in banking products. Excellent location-right at the descent to the Uruchye metro station. I was very upset that they removed the possibility of using a bank card as a pass to enter a room with ATMs and an information kiosk 24/7. I used to withdraw/deposit cash at any time, it was very convenient.
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Level 16 Local Expert
March 28, 2024
A good compartment, especially after the repair, the design is super! The service is excellent!!
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Level 16 Local Expert
August 11, 2023
Sometimes queues I supplement the review, after the repair it became even better.... Thanks for the work .... Convenient, appropriate, affordable....
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Level 7 Local Expert
January 15
They solve any issues clearly and quickly.
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Level 7 Local Expert
August 11, 2023
In conditions of limited resources, specialists made a bright, spacious office out of a rather nondescript room, which is just pleasant to be in, not to be serviced).
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Level 11 Local Expert
September 23, 2023
After the repair, there is a super compartment, it is spacious and the cash machines are pleasing, it has become easier to put money on the card. I will not tell you about the specialists - I did not use the services.
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Level 7 Local Expert
May 26, 2024
Excellent bank branch, comfortable, wonderful staff
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Level 28 Local Expert
October 24, 2024
Different employees have different rules.
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Level 6 Local Expert
March 18, 2023
Humane and responsive employees. Consultants easily agree to help (link: application-mobile communication) When contacting, there was no feeling that they wanted to get rid of you as soon as possible. On the contrary, it seems that the problem has been solved and support has still been provided. I express my sincere gratitude. Girls, thank you and have an easy job.
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Level 6 Local Expert
January 14, 2024
I have a good location and almost all types of banking services (unfortunately there is no service for legal entities)
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Level 8 Local Expert
January 11
The biggest queues in the country
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Level 6 Local Expert
July 12, 2024
A non-client-oriented department. Saturday, one ticket office is open. Those who took the ticket directly to the cashier are forced to skip those who go straight from the specialists, because for some reason they are in priority. I've been sitting for 20 minutes now, and not a single ticket has passed at the checkout, only from specialists
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1
Level 11 Local Expert
May 19, 2023
A good department, although cramped, there are no queues. There are 2 information kiosks and 2 ATMs on the small square, which is convenient when you run in from the subway to quickly withdraw or deposit money.
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Level 7 Local Expert
July 24, 2024
There is no access to the ATM and information kiosk during non-working hours. Which is very inconvenient!
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Level 3 Local Expert
July 24, 2023
Hello! It's a pity that you can't put 0 stars! I was at an event on VE , danced for an hour and a half to win a seal on a cat , wasted time🫡
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Level 9 Local Expert
November 29, 2023
A good bank has excellent services, there are 2 ATMs where you can top up your card
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Level 5 Local Expert
July 28, 2023
Slow service, few specialists. The queue board is not informative, it is unclear who is in front of you, and there are literally a couple of seconds to run through the number to a specialist.
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1
Level 7 Local Expert
September 26, 2023
After the repair, there is a lot of space, but you can climb up from the stairs, even if you were allocated a different tile or color.
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Level 8 Local Expert
April 3, 2023
it is convenient that there are several self-service terminals, but only 1 ATM. The department is not bad
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1
Level 23 Local Expert
December 17, 2022
a nice and cozy bank branch where professional staff will help solve any issue
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1
Level 6 Local Expert
December 11, 2024
It's been awfully long
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Level 14 Local Expert
February 12, 2022
There are queues, but they are handled quickly. A good range of services. Convenient location. Politely. Clearly and everything is to the point.
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Level 2 Local Expert
July 12, 2022
The department is open until 19.00, But at 18.38 it is no longer possible to get to a specialist (the electronic queue is disabled). Dear management of the bank, why set the opening hours of the branch different from the reception schedule? A very "customer-oriented" bank.
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Level 10 Local Expert
January 5, 2024
A very long wait in the queue for the specialists. Unfriendly employees
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Level 9 Local Expert
April 20, 2023
An ordinary bank, conveniently located.There are always a lot of people, but this is normal
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Level 4 Local Expert
June 25, 2022
On Saturday, I took a ticket to a specialist. There were 6 people in the queue, in fact 4 (two left). The waiting time is AN HOUR! Dear MTBank, do you even read reviews? Or is it now such a standard of service for you? There are more advertising slogans than business!
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1
Level 6 Local Expert
August 26, 2022
The discussion is on the level, but it happens that you have to wait a long time in line. I was also unlucky with informing about the readiness of the card, I had to find out for myself and it turned out that it was already ready.
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Level 10 Local Expert
June 26, 2022
There are no questions about the service, but the long wait is always depressing. Once again, I don't want to come in, because you'll be waiting for your turn for half an hour. There are no complaints about the work in general
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1
Level 14 Local Expert
December 16, 2022
A good department. Pleasant staff, convenient location.
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1
Level 10 Local Expert
March 9, 2024
There is only one ATM in the bank, there is always a queue. And there are queues there at any time . There is no consultant to be found...
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Level 7 Local Expert
October 22, 2022
They serve as if they are doing a great favor. This is in addition to the constant queues or disconnection of the coupon issuing machine an hour before the end of the working day.
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Level 11 Local Expert
July 20, 2023
There are always huge queues in the evening and the waiting time for a specialist is 40 minutes.
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Level 12 Local Expert
August 19, 2022
Convenient location, friendly staff. And, in general, the bank is good
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Level 15 Local Expert
May 16, 2022
A small and ordinary compartment. There are problems with customer service, an ordinary situation, it is impossible to pick up the ordered card, since there is no plastic
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1
Level 7 Local Expert
February 19, 2022
There is a fast queue at the ticket office, a lot of information kiosks. There are long queues for consultants at almost any time, waiting up to an hour is unacceptable, it is easier to find another branch.
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1
Level 5 Local Expert
May 29, 2024
I like this bank
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Level 5 Local Expert
February 23, 2024
The bank is conveniently located next to the metro.
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1
Level 7 Local Expert
January 16, 2024
There are always a lot of people. There are few employees
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1
Level 17 Local Expert
August 12, 2022
I tried to withdraw the 500 rubles I was supposed to use the Mir Tinkoff Bank card. I inserted the card into the ATM and received an authorization error. I wrote in support of my bank, they replied that I could not withdraw cash due to incorrect ATM settings.
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