MTBank
58 reviews
November 25, 2024
You have a terrible system for accepting individual clients to the cashier. I took the ticket today at 13:38 F122. We accepted 121 coupons, followed by numbers after me and have already reached 140 clients. I've been sitting for 40 minutes! Although it was written on the ticket that there were only 5 people in front of me in the queue. We received people who came after me to the bank branch.
When I couldn't stand it and approached the girl at the checkout myself and asked why the queue was working so strangely, I was informed that in this department the priority was to accept sole proprietors and legal entities.
Question: why do you accept individuals in principle if they can sit in line all day? I came to change only $150. That's 2 minutes of time. And they couldn't accept me?! Funny.
In addition, there was a time interval of 3 minutes in the department, when the hall was empty, new people did not come. And when I asked why I was not accepted at the moment when the queue of sole proprietors and legal entities ended, the girl at the checkout told me that at that moment she was collecting money and putting things in order on the table))))
You either accept individuals through at least one, or remove this function altogether and work for your health with legal entities further, or at least warn about such a terrible system. Thank you for your time.
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1
January 14
The service is good, but it takes as long as possible due to the fact that one specialist works with clients. There were 5 people in front of me and I waited for an hour for the queue to reach me.
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October 31, 2024
Disgusting department! Minus 5 stars! Olga, an individual specialist, should wash the floors, and in silence, and not work in a bank. Slow disgusting service.
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July 17, 2024
1 specialist for servicing individuals. You sit in an empty bank for 40 minutes and legal entities come and immediately after their operation go to a specialist for physical education.people without a queue bypassing you. And almost with a fight it is necessary to knock out a queue (which is ignored even by coupons) . There are no questions for the specialist. But it is very poorly organized. Legal entities are solid ancient dinosaurs that need 30 minutes to explain on their fingers
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2
January 25
Excellent staff, they explain everything, they are pleasant. I liked it, I opened an account there.
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October 29, 2024
VIP clients for this branch are legal entities and sole proprietors, and the rest of the people can sit in line at the checkout for 40 minutes
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1
March 31, 2024
There was no money in the ATM, so I went to the branch itself and took a card. I stood in line, because the numbers are called not in order, but according to some other system. At the checkout, the girl said that the card was not mine and I would not receive the money. I asked to call the authorities, I said I would prove that mine was, I had a passport with me. It was suggested to drive to the central office with a boorish smile. If the specialist from the hall hadn't come up, then I probably would have had to leave for.. I have not received an apology from anyone. I recommend it if you want to spend time for your money and be sent to the central office.
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1
August 23, 2024
The most inconvenient bank in Minsk, long queues, one window for individuals. I made a card for myself in this bank turned out to be defective, money was transferred to the account in order to deposit it, they told me to bring the contract and turn back. If you value your time and service, you are 100% not in this bank!
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1
September 20, 2023
Good service!
I applied for a loan, it was approved immediately. It's wonderful, no need to worry how or what. And the rate is acceptable, no higher than others. The boy was very pleasant to serve. He told me everything in detail.
I liked it very much.
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2
December 13, 2023
1 specialist in individuals! The queue is correspondingly large and you spend a lot of time just to pick up a ready-made card! Everything is in line with both registration and credit. But for legal entities, at least 2 specialists are always sitting around!
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4
September 22, 2023
The department is located within walking distance from the metro, which is very convenient. The room itself is very bright and cozy. The bank's staff is responsive.
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2
September 20, 2023
It's just perfect for legal entities! There is a priority queue! The staff is always very polite. They always help with any questions!
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1
December 9, 2024
Artyom Nikolaevich rented money here. I felt pleasure.
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June 25, 2024
Good staff. There are air conditioners. Quickly served.
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December 30, 2024
If you are a physical person.face , then get ready to sit for hours((!
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September 22, 2023
The bank has done a great job on queues and staff. Very competent service. 10 out of 10
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2
October 25, 2023
Very slow and long service for individuals, you can stand all day. Only one girl worked and then so slowly, turned around and went to another bank.
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2
December 15, 2024
Great, quick
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September 21, 2023
A convenient Bank branch for both legal entities and individuals. The attitude towards customers is always at a good level.
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2
July 16, 2022
There was no money in the ATM, so I went to the branch itself and took a card. I stood in line, because the numbers are called not in order, but according to some other system. At the checkout, the girl said that the card was not mine and I would not receive the money. I asked to call the authorities, I said I would prove that mine was, I had a passport with me. It was suggested to drive to the central office with a boorish smile. If a specialist from the gym hadn't come up, then I probably would have had to leave for.. I have not received an apology from anyone. I recommend it if you want to spend time for your money and be sent to the central office. I have not seen such a boorish attitude towards clients for a very long time.
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September 4, 2023
As in my experience (a few years ago), rather boorish employees worked, especially the manager. There were terrible queues then.
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1
August 3, 2023
There used to be queues, now there seem to be fewer, but the staff are very pleasant.
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August 7, 2023
Slow maintenance, constantly something breaks and freezes. It's time to replace the equipment.
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1
July 6, 2023
The very structure of the bank and the work with clients is set at a high level! I like it!
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1
July 8, 2022
A department for the primary servicing of legal entities, but not long ago specialists for individuals were added, but at the ticket offices they primarily serve legal entities
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January 11, 2023
The best bank .everyone is polite and helpful, thanks to everyone
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2
April 3, 2023
A cool organization, servicing sole proprietors in the first place, the rest on a residual basis.
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1
June 4, 2024
Corresponds to the brandbook))
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April 5, 2024
Individuals are not served
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1
August 1, 2022
To change money , I sat like a fool for an hour , the electronic is very simply strange , Ipshnikam without a queue , why would all of a sudden ! This is complete nonsense !
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November 16, 2022
As always, at the highest level. As a legal entity and an individual, I like their service
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June 9, 2024
Excellent staff
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June 18, 2024
A great bank
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May 4, 2021
I am served here as a legal entity. I really like to hand over the proceeds without waiting in line, although sometimes you have to wait until the bags of coins are counted, it's a living hell.
As an individual, it is better not to go here, you will stand in line until all the eureka have passed, and it may happen that they will not pass.
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March 5, 2023
Disgusting bank, in terms of feedback, unknown for a long time, and I just needed to update my passport data))
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September 22, 2023
The department is excellent!
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2
January 18, 2022
Polite staff, they will tell you everything, a good department
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September 17, 2022
Fast, clear, responsive staff
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May 7, 2022
I was on a day off in the morning, no one was served quickly, The exchange rate is like everywhere else.
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July 5, 2023
The best bank
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March 30, 2021
I'm standing in line at the cash register now, and I want to say that this is the worst bank in the country for servicing
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December 2, 2020
An entire bank branch, but for individuals. the persons are only the cash register, they can't help you with anything else.
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March 25, 2021
The girls work quickly and competently.
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February 18, 2020
Super!!!) Good staff, will help and prompt)
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January 4, 2020
Respect. So far, I have made only one visit and it is too early to draw negative conclusions. So far, it's OK.
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3
August 4, 2021
A good bank, everything is fast)
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2
November 16, 2021
It serves only legal entities. And even then, it's always a queue.
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May 25, 2022
the bank as a bank
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July 26, 2021
The Bank serves legal entities.
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June 24, 2021
There is a very large queue , they work slowly
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