Good afternoon!
My husband sends transfers from another country, accelerated, the sender's bank sends money in a timely manner, and MT bank scrolls them somewhere, and does not give any information about the transfer, transfers go for two days or up to two weeks, no one knows anything on the information line, the same picture is in the bank branch, why keep an incompetent I do not know the staff, I'm going to change the bank and I advise everyone
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Илья Черток
Level 2 Local Expert
January 31
My favorite and virtually flawless bank in terms of the quality of the service provided. I have been serviced by them for more than 4 years and have not had a single complaint in 4 years. Do you think this means something???
Bravo, guys. Don't slow down and keep making us happy!
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Show business's response
Инна Алексеева
Level 8 Local Expert
July 25, 2024
A very strange situation, they closed the halva card, looked at the amount through the My Bank application, looked at the full repayment amount through the erip, repaid it taking into account all charges for using the card, etc. But the bank still takes an incomprehensible couple of rubles, which just remain hanging in the field of their own funds. And in general, why does the bank not issue a document that the former client does not owe anything? Attention, the quest continues, everything described earlier happened on 07/20.24, and on Monday 07/22.24 we received a call and were told that we still need to pay about 14 rubles)), super, the state bank, when they called and asked for what this time, one specialist said for using the card and checking account, and the second time that For the main debt, are you serious???? And what happened on Saturday, the rehearsal closing? So we have no guarantees that this is not the last surcharge, shame on the bank for such work.