MTBank

Rating 4.5
226 ratings
Rate this place

69 reviews

Level 16 Local Expert
August 18, 2024
It's big, and for me the most important thing is that there is a terminal for updating data from the id card. It is located in the center of the waiting area. This is a laptop with a reader. There is no need to sit in line. Anyone can come and sit at it.
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Level 3 Local Expert
December 27, 2024
The ticket was placed in the queue at 14.02. The ticket office opened at 14.45 (the second one is not working) and only legal entities who worked with specialists are called. What do I have to do to get into the cashier? I've been waiting for an hour and a half. I think it's faster to open an individual entrepreneur and get to the cashier through working with a specialist)
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Level 24 Local Expert
December 9, 2024
I use only the services of MTBank. Here is one of the best currency exchange rates. Very good premium service. Convenient mobile banking.
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Level 8 Local Expert
September 8, 2024
A good bank, of course there is little parking, very much, but the bank is good. Sometimes, of course, you hang for a long time, in my opinion, all the processes take a long time, but maybe I don't understand. In general, it's not bad
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Level 3 Local Expert
October 3, 2024
They work slowly in comparison with other branches of MTB banks. I sat for an hour waiting for a queue of 2 people in front of me for a card transaction and did not wait for my turn, while in another branch of mtbank, waiting for the same operation with the same number of people took no more than 15 minutes.
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1
Level 4 Local Expert
December 23, 2024
While waiting in line, he let his beard grow. And so far, not even one person has been served at the checkout in 30 minutes. Why build a bunch of cash registers if one works, and that one is slow? I would give two stars if they gave out anti-wrinkle products at the entrance.…
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Level 12 Local Expert
August 31, 2024
I am a citizen of the Russian Federation. The card was issued quickly, used for two years, but then blocked without explanation. The money was given from the account only after threats to call the police.
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Level 10 Local Expert
June 24, 2024
The guys are friendly, but they're awfully slow. It is very difficult to do everything online, if you apply for some kind of service, keep in mind that you need to invest a lot of time. I sat for 1 service for 1.5 hours, I was late for all further meetings.
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Level 3 Local Expert
December 21, 2023
There is a 24-hour ATM at the branch, where it is convenient for me to withdraw money at a time when the branch itself is not working. However, during December 19.20 and December 21, the ATM for some reason did not issue money (it may not have been refueled), I had to specially come back during business hours and contact the cashier to withdraw money from the card. There are no complaints about the cashier's specialists - they were served quickly and efficiently. However, I ask you to draw the attention of responsible persons to monitoring the operation of the ATM.
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Level 23 Local Expert
July 14, 2024
Not a bad place for business and retail customers. To solve the issue of parking for customers near the building and it will be just super
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Level 4 Local Expert
October 8, 2024
Everything is very slow. It seems that the queue is electronic, but they manage to serve people who came up "just to ask"
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2
Level 6 Local Expert
April 16, 2024
I visit quite often, in order to solve credit card issues, I have to wait in line for a very long time, and they still do not fully explain the information, it seems that the employees themselves do not know the product well.
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3
Level 13 Local Expert
November 18, 2023
A great bank. Polite staff. Almost in the center of the city. Parking is too small, there is not always a place to park. There is an information kiosk.
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Level 17 Local Expert
October 5, 2023
Fast service. I liked everything! Upd 14.09.2023. The staff in the department for legal entities are very friendly, polite, served even at the beginning of lunch. Thank you very much 🤝🏼
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Level 3 Local Expert
August 16, 2024
The queue is formed according to some internal principles that are not described anywhere; an incredibly slow bank
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5
Level 3 Local Expert
October 7, 2024
Weekday, evening, one specialist is working!...) queue... I've never seen worse service...
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Level 10 Local Expert
June 10, 2024
Both as a legal entity and as an individual, they will accept and quickly prompt and tell you. It's a good place and the bank is good, even if it's tricky - it has some chips
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1
Level 3 Local Expert
September 25, 2024
There is one specialist working. I came just to pick up the card, I spent an hour in line.
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3
Level 4 Local Expert
October 16, 2024
A good bank! Friendly and attentive staff!
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Level 7 Local Expert
June 13, 2024
The amazing speed of service, 4 people served in two cash desks for 1 hour, you could walk to another branch and put money there
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4
Level 6 Local Expert
April 21, 2024
Very cool cashless staff. Thank you for always being prompt and without problems.
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Level 5 Local Expert
December 7, 2022
Very convenient location. A comfortable waiting area. There are charging and sockets if you need to recharge your phone/laptop. The electronic queue is like everywhere else. There is an ATM and an exchanger. The service is fast. I'm happy with everything.
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Level 17 Local Expert
September 19, 2023
The best bank! Comfortable sofas for waiting, there are practically no queues, air conditioning and pleasant staff!
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1
Level 9 Local Expert
April 18, 2024
I apply mainly to the ticket offices. We can say that they work very slowly. At the same time, they do not always smile.
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Level 5 Local Expert
February 26, 2024
The service is good, but we've been doing equaling for a very long time for a month now, even though they do it in a week, I'm shocked
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1
Level 11 Local Expert
September 3, 2023
Not guys, I held on, I voted for you for the bank of the year, but: The attitude is bestial, if you need it, you chatter incessantly, and if the client needs it, then you are not there..... You don't go to a meeting with a client, the system decides everything....... I have been using your services since 2015, I advised everyone, but now the service is the bottom.... How can I, x card - nothing has changed, I can't pay in any store, quest - not enough funds - ATM - cash...... Thank you for helping me make a choice in The benefit is not for you!!!!!! Service in the malinovka bottom department. ..... Unfortunately. The bank has gone bad
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1
Level 12 Local Expert
August 24, 2023
The attitude towards applicants is like cattle and as filthy as possible. All thanks to HR volkova angelina. Perhaps for this reason, the quality of the bank itself is one of the worst
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Level 3 Local Expert
June 14, 2022
I didn't expect it. I came for help. She served 2 hours. Only one individual service specialist worked. The other 4 or 5 legal entity service specialists were sitting, and, sorry, just *laughing* without clients. When an elderly woman approached one of them to ask why one specialist was working and made a remark to them that they were sitting and laughing loudly, but in fact there were many individuals and one specialist - no one answered anything. But when the woman left, her loud discussion went to the floor.the audience with laughter and sarcasm, how "stupid" she is, etc. They discussed and laughed so much that it caused shame for the officials. One of these specialists (initials on the plate) Natalia Krasikova. Are these specialists? There are *mares* sitting , laughing and shitting people. What is this attitude? A lot of people couldn't stand it and just left.
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Level 15 Local Expert
November 16, 2022
No problem. Everything is fine and fast, although the consultant girl does not know much, but she tried very hard and was friendly.
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Level 6 Local Expert
January 12, 2023
Awesome service, no delays, very attentive attitude to customers.The staff is at the highest level! Thank you very much!
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1
Level 3 Local Expert
July 26, 2024
At 10 a.m., only one specialist works, and there are 9 people in the queue.
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1
Level 2 Local Expert
June 10, 2024
only one employee works, you sit in line for at least an hour
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1
Level 11 Local Expert
September 6, 2024
I waited in line for over an hour. There is one girl and a cash register for the entire hall. And this is on a weekday evening
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3
Level 20 Local Expert
September 18, 2022
Nice new office, convenient on the way to work. A big disadvantage is the very small parking lot next to the bank
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1
Level 8 Local Expert
February 16, 2024
In fact, a Bank of fresh solutions. Everything is on top
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1
Level 7 Local Expert
April 6, 2024
An excellent, universal bank
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1
Level 9 Local Expert
October 15, 2023
Parking is the only and fat minus of this place. Don't drive up.
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1
Level 8 Local Expert
August 22, 2022
A good department with experienced and friendly staff. Everything was quickly done and released
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Level 9 Local Expert
December 10, 2023
Everything is clear))the specialists are well done)))
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Level 12 Local Expert
December 1, 2024
Everything is great! I recommend this Bank 👍
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Level 5 Local Expert
November 5, 2024
Great!
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Level 14 Local Expert
January 25, 2024
Always helpful staff
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1
Level 9 Local Expert
April 15, 2024
It was very convenient before
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1
Level 5 Local Expert
November 6, 2022
I stop by after work, only one cash register is open, so even if there are no people, you still stand waiting for the cashier to be free :(
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3
Level 11 Local Expert
June 25, 2024
My favorite bank ❤️
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Level 7 Local Expert
December 8, 2022
The bank whose card I use regularly.It is very convenient, you can pay for everything.
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Level 7 Local Expert
September 19, 2024
The staff is working very slowly……
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Level 10 Local Expert
December 13, 2023
The choice of products is excellent
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1
Level 6 Local Expert
March 26, 2023
When I came in at approximately 16.00, there were no queues at all.Quickly and politely 👍
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Level 11 Local Expert
November 27, 2022
Not a bad bank .. the only thing missing is a bill acceptor so that you can replenish it at any time
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