MTBank
95 reviews
December 3, 2024
Hello, for the past month in a row, it is not possible to log in to the mobile application, there is no incoming call from the bank or SMS during registration. The bank's specialists complain that the number was transferred from one mobile operator to another.. Are you serious??? Does it take months to fix this problem??? And every time they promise that they will fix it this month and nothing happens. Why is there no alternative to registration, perhaps through a bank branch?
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September 24, 2023
1. I express my gratitude to consultant Victoria Rudko (Minsk, Momo shopping center at 150A Partizansky Ave.)
I really liked the service at your Center° 09/24/2023.
I came to issue a Halva max card. I got to the design of the card to Victoria Rudko. Victoria clearly told me about all the features of the halva max card, how to use it, how to repay debts, and so on. Victoria answered all my questions with explanations.
It is especially pleasant that your center is open on Weekends (even on Sundays).
I ask you to bring my feedback about the work of your employee to the management of the bank branch where Victoria Rudko works and evaluate her quality of work with financial encouragement.
Thanks
2. A wonderful beautiful place, neat, comfortable, clean, without fuss.
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November 22, 2024
There are always long queues, mostly only 2 consultants work, they go out on their personal business without a break, there is a break for this, the staff is polite
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September 7, 2024
I came for a consultation and liked everything. There is a receptionist on duty. It's great because you don't have to wait in line. The room is cool. The staff is polite. There is a cooler with water.
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January 14
Very poor service, they said they would update the ISI data within 3 business banking days, but in fact nothing. I came back and they said they hadn't updated the class.
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February 13, 2024
Your bank missed the operation to withdraw money minus the Cactus card. The card does not allow this.
Your tech support said that I was hacked and an overdraft was issued for me in moby! But this is not true. An overdraft on my card can be made for min 1000r, this is indicated on your website. However, I have an overdraft of 300 according to your "support". Which means they're lying to me to hide their security holes.
Also, the company that wrote off is ready to refund my subscription money. But your smart TP blocked my cards (very timely) allegedly because of hacking. But there was no hacking moby! I was deceived by your technical support!
It's your bank that missed the deduction of money in minus $92 on my Cactus card!
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3
December 18, 2024
The best bank.
A great mobile app and excellent phone advice.
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February 9, 2024
A modern and convenient bank.
The mobile application is fast and the interface is intuitive.
Also, currency exchange rates do not spoil the mood when exchanging 😉
The staff at the bank is always polite 👍🏼
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April 24, 2024
I bought Russian rubles today. Due to confusion with pennies (I gave pennies to make it easier to give change, and the girl at the checkout said not to), the change was incorrectly given. 30 kopecks less. It's still a small amount, but if it's more?
It is a pity that I have already moved away from the cash register, I had to stand near the cash register and count it! And let other people wait then..
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September 20, 2023
I constantly use the services of Mtbank, I am very satisfied with the quality of products and service of this branch! Always friendly and competent staff help to solve the most difficult issues, thank you very much!
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November 11, 2023
Not polite. To a simple question about the availability of the necessary nominal value of money for exchange, they demanded to take a coupon (there were no people in the queue). And despite the fact that the neighboring bank simply did not have such a nominal value, it is stupid to take a coupon for a simple question, it should be taken when you are going to use the bank's service. But the form of the appeal itself causes indignation, we are not coming to your house, please comply with the bank's service standards and conduct a dialogue not from the position that you were distracted from your household chores.
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April 10, 2024
A wonderful department. Conveniently located - right in the mall. The staff will always help and prompt you. There are three cash desks, so there is practically no queue, and if there is, it passes instantly. There are infokios, ATMs with bill acceptors.
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September 20, 2023
Pleasant and fast service. Polite staff who know their job. It is convenient that the ATM was moved, now you can use it at any time.
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February 14, 2023
They write about Diana Uvarova here...this same Diana, once tried to slip me an almost torn thousand Russian rubles with the words "it will do for payments in the Russian Federation." And if I don't have to go to Russia?! What should I do with such a bill?! And after it almost came to the head of the department, they changed the bill for me! The second time there was a conflict again with her on the grounds that I had to buy 400 ross rubles. She replied to me, "I only have 500 at the checkout, buy 500." And as a result, after a little swearing, she went somewhere and brought these 400 rubles with such a face that she completely discouraged the desire to contact MTBank! And such cases when they tried to give insolvent bills, according to friends / colleagues / relatives, were at least in the offices on Nemiga and Malinovka, and even in another city in the Brest region! And yet-somehow I was given 5 euros in the Ideabank exchanger (and for some time now Ideabank and MTB have the same owner) of the shopping center Castle-not only did they seem to have been in one place, they turned out to be washed, and I barely accepted them in the MTBank exchanger of the Momo shopping center, and other banks did not accept it at all! The question is, so why accept such bills that then even in the same bank they refuse to accept them!
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September 24, 2023
Quickly and efficiently. An accessible consultation in an accessible language. They work both on Saturday and Sunday. And premium customers are served without waiting in line.
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December 26, 2022
I was in this branch of the bank, I was served by the cashier Diana Uvarova. The best cashier, a very friendly and polite girl. I served it very quickly. Thanks to your friendly cashier, I am happy to come to your Mt Bank. I advise everyone.
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January 10, 2024
The exchanger issued a bill, which after a while they themselves do not accept for exchange under the pretext that it is defective. Other banks also do not accept it for exchange. Be careful!!!
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September 20, 2023
It's only getting better over the years. Everything is mobile and simple, so to speak - for people. Very fast and high-quality service.
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March 11
Terrible bank , it blocks cards just like that
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November 5, 2023
I will never deal with this bank again. I was buying currency and they gave me torn bills with inscriptions. Horror. For the first time in my life I came across such a thing. Be careful!!!
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April 5, 2023
The service is approx. The wait is about 1-30 minutes depending on the time. Attentive and polite staff. Everything is fast and efficient. Not a bad department.
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January 27
Good approach to the client, fast enough service.
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October 5, 2023
I was upset that it is impossible to withdraw money to their ATM from a virtual card because there is not even such a function, although there is such a function in a neighboring bank without a commission
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May 17, 2024
The queue is very strange , I was sitting for 20 minutes when they called people who came later . The horror!
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August 13, 2022
An excellent bank if you need a debit card to pay in Europe, etc. You can pre-order a card through the bank's bot in Telegram. The card can be personalized or not. They issue two Visa cards at once in the currency you need and in Belarusian rubles. I came to Minsk, spent no more than 10 minutes at the bank's office to receive it. While all payments are being processed, an informative personal account.
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January 17
Friendly staff
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September 21, 2023
Comfortable waiting area , spacious compartment ,courteous staff
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December 7, 2022
They took $40 from the transfer to the $267 card. Despite the fact that I already paid $40 for the transfer when I sent it. That is, I transferred 300 dollars, there are a little more than 200 left. The foreign owners of MTBANK stupidly profit from Belarusians while the country is under sanctions.
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December 16, 2022
It's kind of medieval. To get a ready-made card, you need to wait 20 minutes. Specialists who issue loans are engaged in issuing cards. The theater of the absurd!!! Cash registers work 4 times faster...
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July 15, 2024
What kind of bank can't be used to pay with an EPIP?
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April 23, 2022
Polite and competent staff. Electronic queue. The waiting time flies by imperceptibly. There are a lot of seats. Attentive attitude to customers. It works seven days a week and until the evening.
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3
June 24, 2022
Fast service. Several information kiosks. Even with a large number of visitors, you don't have to spend a lot of time. The staff is friendly and knowledgeable.
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May 18, 2022
The department is excellent,all types of service are available,calm, the staff is professional and friendly
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October 9, 2023
Polite staff, fast service
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September 20, 2023
I issued a halva card in this department, very polite specialists and explained everything clearly. Thanks)
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November 20, 2022
Excellent service, professional and high-quality services provided by the bank.
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October 26, 2021
Very polite staff. They will tell you everything and help you.
When I came to order a new card, I saw that there were a lot of people. I thought I'd stay for a couple of hours. But the electronic queue was moving fast.
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February 21, 2023
Convenient electronic queue. There is a place to sit down. Polite staff.
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September 22, 2023
The service is always at a high level!
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June 8, 2022
A terrible bank, faced with the problem of distributing halva payments, at first they could not give me any clear answer at the bank, then they switched over the phone to several specialists and as a result, the operator on the phone began to talk such nonsense that it was impossible to listen to it. Train employees better before admitting them to consulting clients.
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December 10, 2023
A good bank is both for individuals and for legal entities.
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June 14, 2023
An ordinary filial bank, like hundreds of others. Nothing remarkable.
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September 15, 2021
The problem of the cash registers, the branches were divided, then an individual, then a lawyer, there is a cash register, but you can't hand over the proceeds there, then here, what nonsense, is it really difficult to put the right program on the cash register and solve this problem?
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June 20, 2022
Good service, everything is as it should be, sooooo patient and discreet staff.
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March 19, 2024
Department of Norms
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July 16, 2022
You can order a halva card and use it to buy the necessary things in installments
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October 1, 2022
Excellent and fast service!!!
Great bank!
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July 30, 2019
A bank with a tortured history , because of the purchase and sale , as I know , there are basically not bad staff ( if possible ) But don't worry about shoals either. shoals are cleanly applied , almost nothing plows or plows crookedly, obviously they saved money. Without going into details that I didn't check for sure , the average person is trying to move forward with new products so that everything is convenient, if they don't lose all the customers , they will probably be able to become a good bank. Definitely better than Belarus bank (although those, too, in my opinion, have started to move) . But My choice of Alpha is Super cool, about this in the reviews about alpha))
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March 18, 2021
The bank is for the happy owners of Halva, there are cash desks and specialists, I think you can solve any issue related to MTBank with them
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July 8, 2022
The staff works quickly, which pleases
The queue is minimal
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