For two years it was my favorite place. I used to come here for breakfast with my mom, invite my friends to dinner, celebrate birthdays. In the summer, my friend, inspired by my stories, also chose this place for a holiday. Despite the fact that I live in another city, each of my visits to Kostanay was accompanied by trips to this institution. Unfortunately, the level of service is getting worse every time. On one of my recent visits, I asked the girl at the entrance about the availability of seats on the second floor, but they just ignored me! Well, today I came to lunch with a friend, and the situation was disappointing again. No one greeted us at the entrance, and no one said goodbye at the exit. These are the basic standards of service, and their absence immediately sets up a negative mood. We asked the waiter to serve the dishes at the same time. However, our request was ignored: first, a friend's dish was brought, and I waited another 10-15 minutes for mine. The pasta I ordered was too salty, and the minced meat had an unpleasant burnt taste. I couldn't even finish eating. I wanted to turn to the waiter to ask him to re-prepare the dish, but he just didn't fit. The music was playing so loud that we could barely talk! However, what angers me most is the waiters' approach to service. After the order was accepted and delivered, the waiter simply disappeared. If I wanted to order something extra, I had to approach it myself. It was almost impossible to wait for the bill, although we were in a hurry. The waiter was either chatting at the counter or at the Christmas tree. As a result, after 20 minutes of our futile attempts to signal, I had to get up to look for another waiter and ask him to bring the bill! And this is despite the fact that there were about 9 occupied tables in the hall, and there were 5-6 waiters on the floor. And an ILLEGAL SERVICE FEE is also charged for such maintenance. How can I charge it if the service leaves much to be desired? This place was once my favorite, but now I can no longer recommend it!

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