Обувь от Коваленко
9 reviews
October 17, 2024
I really like the store. Always a pleasant service. And in general, Kovalenko's shoes are cool: modern, high-quality. Always with my daughter, if necessary, we start the search with Kovalenko. I recommend that if you are in Gomel, do not pass by.
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July 19, 2024
I bought sandals, carried them for 2 weeks, the sole completely peeled off, came to the store..the answer is "we do not refund the money, we will only take it for repair " although everywhere 2 years on the sole I think it's okay..they brought two pieces of leather a week later, they were glued hideously, glue is visible, one above, the other below..I said I would not take it, and they were spoiled when gluing, a piece of skin was torn off, I asked the seller to call the manager, as a result they said there was no money at the checkout, we will call you,I called in 3 days, a lot of people in the store the seller started yelling, I did not call you, what did you come for, and I saw,sales are going on, but no one was going to return the money, only through a scandal with customers they returned the money!!!I have never seen a worse attitude and shoes, and the same people were standing behind me, waiting for money too
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April 19, 2023
Hello!
I rate not for the quality of the shoes, but for the quality of customer service!
Gomel , ul.Peasant 30
I'll start with the fact that ... I bought shoes in September 2022, shoes, two pairs.
First of all: the staff did not tell me anything about the warranty period and the return period for a new, unused pair!
When I asked a question about the refund - 14 days .An employee distracted me in a rude way: "why do you buy if you are going to return them back?! »
Of course I'm sorry, but it 's just terrible!!!!!
I left the store in a bad mood …
Today, on 04/19/2023, I contacted the store about the return of one of the pairs under warranty!
In both half-pairs, the sole in the heel area was rubbed. One is full of holes, the other is about to burst too.
An employee of the store (unfortunately, I don't remember the name either) offered to write applications to the factory.
I was told that my sole would be replaced!
What is this all about????
I just have a bunch of questions!!!
Why was I refused a refund?
Why can't an employee honestly tell me when my mate will be poisoned at the factory?
Why does the employee not have complete information about the examination at the factory - when they leave, when they arrive?
I'm just shocked !!!
The employee can't answer my questions clearly!!!
I just don't understand how you can replace the sole so that it doesn't interfere with me when wearing it, so that the shoe fits me !
This is the first time I've ever heard this!!!
I worked in a factory shoe store and I know all the subtleties of returns, repairs and exchanges perfectly well!!
It is a shock to me that they tell me that they will glue a new sole to me.... And perhaps another one altogether... is that how I'm sorry?
To be honest, it 's even funny !
I will wait for the examination, of course, and I will see how my question is resolved!
I have no complaints about the quality of the shoes! It's not the first time I've bought shoes in this store!This is the only such pair I have!
I really want the staff to have all the necessary information!
The store is so good, but it feels like I'm on a wound....
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3
2
February 15, 2024
The best shoes!
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1
May 29, 2023
Sellers are boorish, they do not have a desire to buy at all.
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1
1
August 23, 2022
Excellent quality shoes, as well as custom-made shoes
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1
September 16, 2022
Something unusual for our country! Bobruisk is driving!!
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1
1
October 19, 2022
Great shoes at great prices
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1
January 1, 2023
Good, high-quality shoes.
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1