Otbasy bank
92 reviews
March 6
The bank's staff gives very clear advice, it's warm inside, you can spend a lot of time comfortably, there's a cafe inside, you can eat, drink coffee, the security is great, you guys won't regret if you visit this bank
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December 25, 2024
In December 2024, I applied for a mortgage for the first time. I would like to thank the managers of the bank (26 Koshkarbayeva Ave.) - Nariman Muratuly, Damir Khairullievich, Azhar Bolatovna - for their sensitivity and attention! Real professionals in their field! I wish them good health and career growth! I would like to thank Sarina Nurgul, the bank's consultant, for the great work she has done! Good health to them all!
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1
May 21, 2024
Karaganda regional branch of Otbasy bank zhilstroysberbank Joint Stock Company strives for a wide coverage of the economically active population of the country to participate in the housing construction savings system in compliance with the principles of reliability, trust, transparency and high quality of relations with customers and partners. As proof of this, the employees of otbasy bank: specialists of the Business Development Department of the first category Oshanova Togyzhan Nurlanovna, Erdebayeva Elvira Kuanyshevna, leading consultant of the bank Fazylova Raushan Askharovna, specialist of the first category Adenov Erkebulan Toleuovich, strengthening our knowledge of financial literacy, told about the rights of the depositor and the programs in which it is possible to have housing, provided a high level of Service. "Otbasy Bank" JSC warmly welcomes the client who came to the bank from the moment he entered the bank ,gives a clear explanation and gives directions to the future plan.
Employees of the bank Oshanova Togyzhan Nurlanovna, Erdebayeva Elvira Kuanyshevna , Fazylova Raushan Askharovna, Adenov Yerkebulan Toleuovich may you have good health , fruitful work and success.
Let the Karaganda regional branch of the Joint Stock Company" housing construction savings bank" Otbasy bank " become more depositors and increase their status.
Contributor: Zh.K.Saduova
See original · Қазақша
3
August 16, 2024
Good location, good service, clean rooms, not enough places to wait, you need to add and preferably increase the prorusk ability of the staff, they serve for a very long time.
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2
September 30, 2024
Convenient location. Good service and explain everything clearly and accessible
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August 27, 2024
Of course, there are a lot of people, but the specialists, at least with whom I communicated, are very competent, polite and caring! Thanks for the work!!!✨
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1
February 3, 2024
Hoping to get my long-awaited apartment. I go to this bank. The staff and equipment are good. But the problem with flogging is for people with disabilities, it is problematic to stop by. The barrier is not opened. Until I crawl up and tell you myself , then I come back and get off my car and only then I just drive to the bank to park at the sign for the disabled !
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April 23, 2024
I liked the service. A competent manager patiently explained everything. I think the staff is competent. Before that, I wanted to close it and didn't know what options there were. But the manager helped with the solution of the issue. I recommend.
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3
April 9, 2024
Polite managers, prompt service, spacious room, there is a children's play area, there are three notaries in the building for the convenience of customers.
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October 20, 2023
Otbasy bank customer service is not like before, at the beginning they had a very good call center service, mortgage lending work on various programs, right now there is not as much influx of people as before. The state and the Government of the Republic of Kazakhstan should work out the mechanism of affordable housing programs, not only for the young, but also for the Second World War and the 1,2 group, mother loneliness, etc. to increase applications from construction companies, attract not only cities and rural settlements, everyone wants to buy an apartment in Astana, Almaty and other cities.The UAPF needs to be renewed, since a lot of apartments were previously received and all their savings were attracted.The guarantor is also to develop....
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1
April 11, 2024
1.5 - 2 years have passed since I received a loan from Otbasy Bank and I have a very good impression of the professionalism, clear and qualified service of the manager Aisulu Bazarbaevna (I do not remember the last name). I want to thank Aisula Bazarbaevna, as well as the management of this bank, for the high-quality selection of personnel!!!
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3
October 3, 2024
I wanted to get a consultation. It's like a bazaar. They do not issue coupons, they do not control the queue. There are only two consultants
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1
February 21, 2024
I was there with my mother, according to her pension contributions, they applied quickly, everything turned out, there was no queue, they work until 18.00, there is no parking, they left the car for 3 houses, but nothing was warm, they walked around, an employee named Kusain got caught, a very competent employee, quickly helped and advised, they left satisfied)
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August 19, 2024
Managers are good, qualified. Many of them speak Kazakh and sing. Cash register works super fast
See original · Қазақша
April 7, 2024
He went to the bank to ask about the mortgage. It turns out that there is a girl who explains Well that she is in the bank, the first floor, to the right, the girl who sits on the second to the right
See original · Қазақша
September 25, 2024
I love you guys! This department is the best in Beijing Palace! Prosperity! Thank you for making our lives happier!!!
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July 11, 2024
Prompt and friendly!!! For some reason, only Koshkarbayev can always solve all issues. 👍🏻
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March 19, 2024
A good bank branch, friendly staff, there are notaries inside, which facilitates registration, bus stops are close.
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3
August 12, 2024
The queue is very long, but the specialists at the reception helped well, I did not have to spend the whole day🌺
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September 14, 2023
A good bank, I advise everyone, the interest rates are low, the staff are very polite, answer all your questions, and there is also a children's playground
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October 16, 2024
I don't know, it's just that mom took money there and served the norms
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February 10, 2024
We need to do something about customer service! 30-50 minutes 1 person is served, in the morning the queue went to the manager came to 14.00, and if after lunch you will not get there at all!
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3
September 18, 2023
A disgusting branch of the bank, although it is considered central in the city of Astana.
The waiting time is more than 2 hours for a simple question of closing the deposit.
The staff leaves much to be desired, to put it mildly.
The location is generally not bad
Call for waiting and staff
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2
2
July 1, 2024
Everything is fast, efficient, the only thing is parking is still a quest🤭
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1
May 18, 2023
Good service. The staff is excellent. But in general, he is intelligent and competent. The waiting time depends on the question - but in one piece, palpably. The attitude towards the streets is unusual.
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1
February 25, 2024
There's always a big queue! It would be good if there are additional managers for maintenance
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3
December 17, 2024
The waiting time is long. The staff is normal
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October 12, 2024
Bank. As always, there are a lot of people there
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1
April 14, 2024
It is difficult to apply for a loan. I remember how I got it. There is no systematization, all managers give different information.
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3
September 19, 2024
There is no currency exchange in the bank!!!
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2
December 25, 2021
Well done, managers and notaries work clearly, quickly, politely. I liked the service, they explain it clearly and calmly! I am very grateful to the staff and consultants!
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1
January 17, 2023
Convenient location, large parking around. Fast service. The possibility of electronic queue booking
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3
November 6, 2022
There is practically no queue. The waiting time is 3 minutes. They serve you quickly, competently and politely. They are not distracted by phone conversations, as is usually the case. I am very pleased.
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2
1
August 11, 2024
The service is at a high level, keep it up!
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1
November 19, 2024
It's better not to get involved.
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August 12, 2021
There is a large parking lot opposite the mosque, I left my car and walked less than 100 meters! The service is fast, the specialists are good, the hall is spacious, there is a game room for children, a coffee shop, in general everything is convenient and cool. When the shaft can be accelerated somehow, but everything is fine!
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3
August 15, 2023
Excellent department
But it's a very long queue
Managers are not always polite
Therefore, the three
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3
1
April 14, 2024
Fast, quality service.But what do low-income people do?
See original · Қазақша
1
July 9, 2023
It's too bad that there is no normal parking next to the bank. It is simply necessary with such a large number of visitors
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December 30, 2021
I can't book a queue in any way. I've been trying for almost a month, all the time it gives out that there is no free time. If it's because of the New Year, then at least indicate that recording will begin after the holidays. I call the call center there is a robot that directs to the Telegram channel. I dial the number in the telegram to contact the operator, but it's useless.
How and when can I make an appointment for a consultation with a manager, post-credit???
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1
September 2, 2023
Yes the bank is 0 different
Saved up well
We will continue to save up
I won't tell you how much
I advise everyone
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3
September 2, 2024
Consultants don't want to work
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1
June 18, 2024
Everything is incomprehensible and everything is not for the people
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November 18, 2023
Polite staff. Excellent discussion
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2
September 22, 2024
A mess
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1
March 9, 2024
High level of specialists
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January 19, 2022
It's stuffy, there are a lot of people. Everyone is angry, and everyone has a lot of questions. The coupons are endless. Re-registration, registration. To ask, you stand at the reception for about an hour. There are a lot of incompetent employees. Negative emotions from this place
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2
December 12, 2022
The dumbest bank , they would have closed it as soon as possible , and transferred the functions to the Caspian Bank , all operations would have been easy and fast
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1
1
December 26, 2023
A good bank. But the boorish attitude is just terrible
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1
September 12, 2023
The horror. The queue is huge.
There are few seats for waiting
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1