Passazhirskie mezhdugorodnye perevozki
Business hours
Closed until Monday
Directions
Гродно
34 m
132 reviews
July 27
Extremely unpleasant and outrageous! We ordered a minibus in the Atlas application Minsk-Uzda AC 4493-5 at 14.50. We agreed with the driver Vitaly Rudko by phone +375297005597 that he would pick us up at the Institute of Culture (we called twice). They were waiting at the appointed place. Standing at the bus stop, we saw that the minibus did not even slow down, just sped past. We called the driver to find out why he didn't stop. He replied that he had left and had not seen us! After calling the Atlas operator, we were redirected several times to other numbers. As a result, the issue was not resolved, and we were not provided with an alternative. The operator was rude, interrupted, spoke in raised tones and eventually hung up the phone. I consider this attitude unacceptable.
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2
November 1
Grodno- Ostrovets trip. October 13, 2024. G.N. a/m 0002, white Volkswagen.
I read reviews and there are cases when the driver did not even wait for a passenger for a minute or two. And on my flight, with departure at 17-10, a minibus was served only at 17-11. The driver got lost somewhere. People were sitting down for another ten minutes. So they can be late - it's not forbidden. It was cold, water was draining through the windows, and they asked us to at least warm up the cabin. I didn't deign to stop at the gas station to drop people off. But the most important thing is how he drove!!! There are no restrictions, the speed is frenzied, there are no stops on turns in front of the stop sign, flying into oncoming traffic, all holes, bumps, speed bumps flew at the speed of a stinking wind. And as a result: he left very late, but arrived 40 minutes earlier. And why now, after the rise in price, was the landing removed from the "Cookery"? We pay more, but the quality of service is getting worse.
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2
October 24
Minsk - Kaunas tickets were purchased on 07.11. The purchase was made on 09.10. Funds were debited, payment confirmation was sent to the email address.
24.10 I discovered on my own that the tickets were not booked. And at the same time, it is already impossible to buy these tickets.
At the moment, we have to buy tickets from another carrier and there is a risk that I will not be able to catch the plane, since only tickets to Vilnius remain, and the flight will take place from Kaunas
No comments or questions were provided during the call :
- for what reason were the purchased tickets "cancelled"?
- for what reason were we not informed in advance that our tickets were "cancelled"
Also, I was not connected to the supervisor/senior operator at my request.
They did not offer alternative ways to solve the situation, as I clearly indicated that I needed to leave on these dates and in this particular direction.
As a result, there is a possibility of losing money (purchased plane tickets)
You should have a clear understanding that at the moment when your vacation is disrupted because of the Atlas, no one will help you, and no one will provide any comments and compensation
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2