Passazhirskie mezhdugorodnye perevozki
132 reviews
July 27
Extremely unpleasant and outrageous! We ordered a minibus in the Atlas application Minsk-Uzda AC 4493-5 at 14.50. We agreed with the driver Vitaly Rudko by phone +375297005597 that he would pick us up at the Institute of Culture (we called twice). They were waiting at the appointed place. Standing at the bus stop, we saw that the minibus did not even slow down, just sped past. We called the driver to find out why he didn't stop. He replied that he had left and had not seen us! After calling the Atlas operator, we were redirected several times to other numbers. As a result, the issue was not resolved, and we were not provided with an alternative. The operator was rude, interrupted, spoke in raised tones and eventually hung up the phone. I consider this attitude unacceptable.
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2
November 1
Grodno- Ostrovets trip. October 13, 2024. G.N. a/m 0002, white Volkswagen.
I read reviews and there are cases when the driver did not even wait for a passenger for a minute or two. And on my flight, with departure at 17-10, a minibus was served only at 17-11. The driver got lost somewhere. People were sitting down for another ten minutes. So they can be late - it's not forbidden. It was cold, water was draining through the windows, and they asked us to at least warm up the cabin. I didn't deign to stop at the gas station to drop people off. But the most important thing is how he drove!!! There are no restrictions, the speed is frenzied, there are no stops on turns in front of the stop sign, flying into oncoming traffic, all holes, bumps, speed bumps flew at the speed of a stinking wind. And as a result: he left very late, but arrived 40 minutes earlier. And why now, after the rise in price, was the landing removed from the "Cookery"? We pay more, but the quality of service is getting worse.
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2
October 24
Minsk - Kaunas tickets were purchased on 07.11. The purchase was made on 09.10. Funds were debited, payment confirmation was sent to the email address.
24.10 I discovered on my own that the tickets were not booked. And at the same time, it is already impossible to buy these tickets.
At the moment, we have to buy tickets from another carrier and there is a risk that I will not be able to catch the plane, since only tickets to Vilnius remain, and the flight will take place from Kaunas
No comments or questions were provided during the call :
- for what reason were the purchased tickets "cancelled"?
- for what reason were we not informed in advance that our tickets were "cancelled"
Also, I was not connected to the supervisor/senior operator at my request.
They did not offer alternative ways to solve the situation, as I clearly indicated that I needed to leave on these dates and in this particular direction.
As a result, there is a possibility of losing money (purchased plane tickets)
You should have a clear understanding that at the moment when your vacation is disrupted because of the Atlas, no one will help you, and no one will provide any comments and compensation
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2
August 8
I have been using Atlas for several years, I am very satisfied with their service, both by operators and drivers, you can always call to clarify what needs to be clarified! The only thing I didn't like was that at the final stop on Budyonny Street, the territory is very dirty, our Grodno is clean, and there the garbage cans are overflowing, guests come and I think it's unpleasant for them to see it.
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1
May 7
There are no complaints about the drivers.
But there are questions about the Atlas itself!
When booking the Grodno -Bialystok route through Brest, it is not indicated that these carriers do not have PERMISSION.
It follows from all this that upon arrival at the border, a REGULAR bus (so all passengers think that it is a regular bus) becomes REGISTERED and stands in line for a very long time. Since 3 scheduled flights are launched, and then 1 registered one.
When contacting ATLAS and explaining the situation, they also do not understand why passengers are outraged!
They refused to return the money! After all, the bus is going, but they are absolutely not interested in how it goes and in what conditions the passengers are, the main thing is that they received the money and everything is fine.
It's a pity that you can't put minus 10 stars.
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3
1
December 25, 2023
I went to my family for Christmas at 6 a.m. on the route Minsk Mogilev. I booked a minibus in advance through the website. At 5:50 I arrived at the planned meeting place, where there was no minibus. After talking with the operator, it turned out that it was necessary to call them and confirm the order after registration on the site (they do not call themselves, or at least not always), otherwise the reservation is automatically canceled. When registering on the website, this is indicated in a muddy wording in gray font: "The operator CAN call to confirm the order." Or maybe not to call, figure it out for yourself)))) Among other things, call center operators are not able to work with objections, and in principle are not interested in customer loyalty and the reputation of their company.
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3
1
October 12, 2023
A nervous, rude and inadequate driver!!!
We went by the Grodno- Minsk route 19.30 - 22.30 10.10.2023. Minibus driver +37525**42311 from the very beginning of the trip, he talked boorishly, and after that he showed his inadequacy at all. It started with the fact that when boarding, I paid 50 rubles for the fare for two, and asked for a minute to wait for the guy who was already approaching, the driver said that he would not wait a minute. When the guy came, it was necessary to pay 4 rubles extra and this driver stood with the door open and waited until he was paid the full amount, and only then abruptly jerked from his seat. The same story was repeated with the girl from whom he was waiting for 2 rubles before full payment. But that's okay.
At the gas station stop, we went to the store and bought a potable yogurt. We drank yogurt in the car, and someone else drank coffee while we were standing. This driver came and demanded the girl to throw out a cup of coffee, and we had to throw out bottles of yogurt otherwise he, this driver, would not go anywhere. According to him, 90% of people drink coffee like this and then throw cups around the salon. That his car is not a dining room. We tell him that we will clean up everything after ourselves, and there will be no garbage. And he demands to throw it in the trash right now. It all started to turn into a raised tone and even a shout from his side. As a result, we put bottles of yogurt in a backpack, the girl went and threw out a cup and he, this driver, got behind the wheel dissatisfied. We thought some kind of inadequate, just to drive normally and sat quietly. I've never written reviews, well, here it's so outraged. I've never met such people, how many minibuses I've traveled. A "unique" experience.
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7
2
January 2
For the first time I decided to use the services of this carrier. How our service is lame. Guys, I'm paying money, I'm not asking you to lick me, but to treat me with respect is a priori. Okay, the operator doesn't respond in a friendly way, sometimes, but the driver does... Departure at 14.50, I run with a heavy bag at 14.46, the driver calls, I pick it up, he drops it. This goes on a couple of times. I'm already running up to the car, it was at 14.48. The driver tells me that they're waiting only for me and that I'm a liar, that I can't dial. Attention: departure at 14.50. I'm not late. Oh Gods, I decided to score and go home in a good mood. At the end of the trip, I get out of the car and ask the driver to hand me a bag from the trunk. The driver looks at one point and is silent. I'm asking again. So it goes on again. Then he starts yelling at me to come out, to close the door so that others won't be cold. He runs to the trunk and teaches me, the girl and the client how to open the trunk and serve himself, so that he, you see, does not freeze and does not catch a cold because of people like me.
Dear driver, I want to remind you that you chose this profession yourself and your duties include putting the bag and giving it back + treat customers respectfully, because we pay you money. If people annoy you, then change your job, otherwise you will earn yourself a neurosis.
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6
2
August 19
Purchase tickets in the Warsaw-Grodno direction with caution. The bus may be cancelled at the last moment... They don't stop at cotton wool either. I do not recommend it
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1
November 19, 2023
If you want to stay without money and travel, then this service is for you. I paid with a card for a minibus, I had to leave at 8:50. The driver called in two minutes, I told him that I would be there within 5 minutes, but the driver said that he had to leave at exactly 50 minutes, I logged into the app at 8:49 and wanted to cancel the trip, but the button was gray. I called the driver again and was on the spot already at 8:51, but he had already left and said he would cancel himself and the money would be refunded. But the money was not returned, the next day I asked when the money would be returned, but they told me that the driver canceled at 8:54 and the money would not be returned. Conclusion: do not pay with a card, the money will not be refunded to you, carefully read the terms of the refund, everyone may have force majeure situations, but in this case they will not wait for you if you paid for the trip and the money will not be returned. If you are late for the train, then at least some part of the money is returned to you, and here they won't even tell you sorry. PS. I drove back on the same service, arrived half an hour earlier, think for yourself, they go according to the schedule, only when it is profitable for them. Scammers of pure water.
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3
1
February 16
In general, everything is fine, clean beads,polite drivers! But earlier on early flights there was a collection by area, now you have to spend money on taxis as well.And at the same time, the price is growing and growing (
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1
November 12, 2023
Hello, chief Atlas, today I handed over a bag of groceries and with a large amount of money,to be more specific $ 100,my daughter needs tuition, the driver said during the transfer, write down my phone number, I wrote it down,said it would be in Grodno at 19:15 on Weekday,then immediately leaves for Minsk,the daughter waited for about an hour on Budyonny,then I called the driver and asked at 19:23 where he was , he said at the bus station in Grodno,I'm shocked, I tell him you said you'd be on Budyonny at 19:15, he says no, I told you at 19:00, and at 19:15 I'm leaving for Minsk) I ask you to wait at the train station, my daughter will drive up now, he says no, you will pick me up in Novogrudok, I started yelling, I was shocked, I'm calling the traffic police, he told him on...wow, as a result, his daughter caught up with him at the traffic police on the way out of Grodno!!!! homil man!I called the Alass operator, the operator Inna said that the driver of bus 6653-5 in Grodno was supposed to be at 19:20, and the departure to Minsk at 19:30 from Grodno!I was so shocked by the rudeness of this man, took the money for delivery and behaved like this!
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3
December 7, 2023
I am very disappointed with the company. I booked a flight 10 days in advance. I received a message that the flight was canceled. At the same time, they did not even specify which flight. (I had reservations for other dates too) . And they did not even offer alternative flights, as it is written in the company's services. As a result, there are no flights on this date. Although there is still a week ahead. When I called to investigate, I was told to call the City Executive Committee. This is their order. Did I book a flight at the City Executive Committee? I'm not interested in this at all. I have been using the services of this company for more than 5 years. With this attitude, you will lose all customers.
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3
1
December 24, 2023
You can't leave Minsk on December 29, and you can't go back on the 2nd. I monitored the tickets for 2 weeks, but they never appeared. The window "0 tickets for all flights" just appeared. On the call, I tried to book for the 2nd day. The wooden girl monotonously repeated that they had not yet opened the reservation on the 2nd. I started monitoring it every couple of hours. As a result, the entry "0 tickets" has now appeared again. They said on the call that there were no tickets. Are you kidding me? Either the reservation is not open, or there are no tickets anymore.
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2
1
February 20
Today I was driving along the Mogilev-Minsk route, in a blue Volkswagen, not only was the driver late, but he also started moving while my suitcase was being put in the trunk, as a result, my 73-year-old grandmother had to run after the minibus, wave to him and shout to stop. How are such drivers allowed to work at all, who don't even look in the side mirrors.
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3
October 10, 2023
I was driving 07.10 from Minsk to Bobruisk. The minibus was 15 minutes late. Well, God be with her. The human factor. One car is listed on the website, in fact completely different. No one gave me a ticket, but they gave me a magnet.
The weather was wet. On the way, it turned out that the driver's janitor was not working. He was constantly on the road calling all his friends and telling them about it. Visibility is so-so, and there is still no janitor and a driver without a headset. Moreover, he was still going to the next round.
Already almost approaching Bobruisk, the driver began to drive at a crazy speed. At some point, they overtook on the oncoming lane and almost crashed into a car in front of them. To my remark about the speed limit and the rules of the road, the driver replied that he was late, and no one knows the rules better than him here. But what about the responsibility for the lives of passengers? Or is the company aimed only at making money?
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5
September 23, 2023
The only carrier who has a comfortable cabin, but there are a number of nuances:
1. Hop stop drivers (not all) and the same music the whole trip.
2. The cabin is stuffy, there is no air conditioner, the hatch is not opened (it's hard to drive on a hot day).
Otherwise, everything is OK, so far there are no complaints. The driver always arrived on time, we drove from point A to B within the specified time 👍🏻
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1
2
November 2, 2023
Extremely unreliable service, drivers are rude, the operator does not answer calls, it is not unusual for this service to cancel the trip the night before or postpone it for how many hours 02.11.23 on flight 15 10 Minsk Mogilev, the driver did not deign to appear at all and after a 20-minute wait, an SMS was received that the trip was canceled and it was the DAY BEFORE a big weekend when all the other tickets are sold out, so if you want your plans to go to waste plus you get the most wonderful experience of communicating with these drivers, then this service is for you
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3
December 3
It's bad in the sense that if it rains, there are no canopies. You still need to find your minibus, it's not comfortable.
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March 14
I pre-ordered tickets through the app, but upon boarding it turned out that there were no seats. Some of the tickets for the flight were sold through the ticket offices of the bus station, and it turned out that 3 passengers were left without seats, although the order was made through the app for everyone. How can I plan my trip?
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3
November 8, 2023
I used the services of this carrier for the first time, I was very satisfied. I especially liked the possibility of online ordering through a mobile application and feedback from the driver before departure. I recommend. By the way, the driver turned out to be cultured and tactful.
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1
1
October 15
Everything is always very decent. On international flights.
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1
July 26, 2023
We ordered a minibus from the sports palace. Minsk-Vidzy. We arrived at the bus stop with 20 minutes left in time. We waited 1.5 hours, there is no minibus. They called the driver, the driver did not pick up the phone, the operator was called, they said that they had taken everyone away. Two people were not taken away. As a result, there is only one route per day. There are no seats the next day. Our issue was not resolved, as a result, we had to get our own way. The service is terrible, I do not recommend it!
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4
August 16, 2023
I went there and back yesterday: there was no choice. I saw everything - driving through two solid ones, riding under a brick, talking on the phone at 140 speed, talking that the minibus itself is broken and something needs to be done, they say that they take it from different places, and then it turns out that the driver does not care and the place is one, the driver does not want to make stops. Tickets are not issued after payment. I wonder where the inspectors are looking? You can't recommend such a company to the enemy!
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5
June 16, 2023
I ordered a minibus for today , waited 30 minutes , no one called me until she did it herself . As you order on weekends, they will call you 100 times and ask if you are eating or not , because you are losing your money . Why is this attitude towards passengers? It was convenient for me to go to Trinity and what I was offered goes to the bus station. So you should have called another minibus to go and pick up passengers to the place that people order.
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3
December 13, 2023
Cozy minibuses, there are sockets for charging the phone, wifi. It is also worth noting the courtesy of the drivers and comfortable driving
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1
1
July 24, 2023
I was traveling from Grodno to Minsk. Clean, neat. The driver is calm, talks to everyone without breaking his heart, but they heard and understood everything they needed. Thank you. Well done
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4
2
February 3, 2023
Good afternoon!
He is more kind to you than to me. I am writing a complaint
I ordered a minibus from Orsha to Vitebsk on 03/02/2023. It was immediately written on the website that the landing address was the Stroiteley Street stop, but a map was attached below, which indicated a completely different address. Therefore, the next day, at 13:27, I called the dispatcher hoping to clarify the address. Initially, it was clear that the girl was completely uninterested in the questions I was asking. But in any case, she made it clear that the address on the card was correct. I clearly specified the address (house + nearby college) and she confirmed that it was correct. As a result, I arrived at Mira 39B Street in advance and waited. When 10 minutes had passed after I was supposed to be picked up, I started calling the control room again (although it's strange that the driver didn't dial me, because I left my contacts). In the control room, I was told to wait until they called the driver themselves. As a result, both this driver and the other (who left a little later) notified me that they would not pick me up from the wrong place. So, after standing in the cold for about 40 minutes, I did not take a minibus to Vitebsk. They did not find me a new minibus, but they promised to make the next trip at the expense of the company (but would I want to go with them with such service?)
Because of such negligence of the employees, I did not have time for an important meeting for me in Vitebsk, because of which I will definitely have big problems.
Absolutely dissatisfied.
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1
1
November 8, 2022
A terrible carrier. The day before the trip, the driver calls and clarifies that he will be waiting for the passenger at the bus station and calls the platform number. On the day of the trip, it turns out that the driver is waiting for the passenger at the address on the ticket. He calls on his mobile, is rude and rude, brazenly lies that he did not name such an address, although everything is fine with my hearing, memory and brain. Of course, the passenger is not there and cannot be. As a result, with nerves, the passenger leaves with another carrier and, thank God, manages to catch the plane. Mercedes-Benz car, white sprinter, number 8471, the last digits of the mobile 2828. This situation caused a shock. Is this your kind of service??? Such concern for passengers who pay a lot of money for a ticket?? Where is the management of the company looking?? Or does the management not care who works for him?? I really hope that this would-be driver will at least feel ashamed and he will begin to take responsibility for his immediate work duties and will come across on the path of life as irresponsible and unscrupulous as himself. If you want to get on with your business in time, avoid this driver, or better yet, this carrier. They take money, but the quality of the service provided is lame on both legs. I will not recommend you to anyone, and next time we will use the services of another carrier in order to preserve our nervous system.
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1
June 15, 2023
Good afternoon. We bought tickets for a regular minibus. And as a result, we were transferred to a tourist bus in front of the border. From 3.00 on 06/15.23 we stand at the border. It's 13:00, and we haven't even reached the bridge yet. Regular buses and minibuses go around us. Nowhere on the site does it say that the minibus or bus will be tourist. Disgusting service.
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3
2
November 4, 2023
Not a mandatory company. I ordered a ticket to Bobruisk for 8.30 on the day of the week on 4.11.2023. 4.11 wrote at 6.30 about the cancellation of the flight. Is this what companies that value their image do
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3
May 14, 2023
I don't understand why the schedule is needed if the minibus goes when the driver wants. The departure time is 18:00, he asked by phone to be 10 minutes before departure, and he left at 15 minutes. At 18:03, they caught up with him 15 kilometers away, while they called and asked him to wait two times, to which they received an answer that he had a "schedule", probably his own.
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6
May 22, 2023
The station, the service, is at a decent level. Although it is unclear why the toilet room is more expensive than in the capital. And the business class of Minsk-Grodno wagons is a separate story. I asked for chess and in response I received the surprise of the conductors, why play chess on a very soon train, look at the fields and meadows.
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January 5, 2023
04.01.23 2 tickets were ordered for 08.1.23 from Vitebsk to Minsk.On the morning of 05.01.23, a call was received asking to confirm the booking of tickets. A few hours later, the call came back. This time the conversation took place with a pathetic semblance of a man. It is not clear who made the mistake and when. However, direct verbal insults are unacceptable. Perhaps this behavior is the norm in this organization. I do not recommend contacting this office for those who have at least the slightest idea about passenger transportation.
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1
1
August 7, 2023
A great carrier!!!They limp a little with punctuality .But this is not the main thing, the drivers are calm, confident and pleasant to drive.
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October 29, 2022
I was traveling yesterday on the Bialystok Minsk route with my family. The information on the route is not true, it is not written anywhere that the route time is without taking into account the passage of the border crossing. The website states that the bus should arrive at 01:20. In fact, it arrived at half past five in the morning. And besides, passengers drank alcohol on the bus, swore obscenities, smoked, and the bus driver did not pay any attention to this until I myself began to make a remark.And also they didn't give us any tickets for travel, they just took the money in cash and put it in your pocket. It's a terrible trip, I won't go myself anymore and I don't advise anyone.
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2
September 28
Excellent service. Keep it up.
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February 25, 2023
Thanks for the help to Atlas, yesterday Friday it was difficult to leave Minsk, they sent a large bus for people, but there is a small one, but let the mechanics check the condition and tires before leaving, there were a lot of accidents. It's scary to let my wife and children go alone.
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1
1
October 6, 2023
The minibus was canceled 30 minutes before departure , there was a visa application to another city . I have heard that this happens repeatedly. I do not recommend using their "Service".
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2
August 26, 2022
In terms of drivers, everyone is very good. Especially the driver who drives 8.50 from Ivatsevich and 12.20 from Pinsk. Polite, friendly, always prompt and helpful. We order through the app, and there have never been any problems.
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3
December 10, 2022
A clean, cozy train station. Good access and plenty of parking space. Friendly staff, a large number of service infrastructure.
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1
October 9, 2022
Good long-distance transportation service. You shouldn't even think about driving your own car. As a rule, the beads are not old, in good passenger performance.
It's fast enough, but it's annoying that a 10-minute pit stop can stretch for 15-20 minutes.
It is convenient that you can book tickets in the app. And cancel if the plans have changed.
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3
June 5, 2023
A cool train station in architecture and design, but I would like to see more passengers at this station and give interest to this station, boring!
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July 13, 2022
Operators who are obese, zero in terms of working with the client, who allow themselves to throw tubes, throw them off, put them in a block and without finishing or listening to the client. You are not served here, I consider customers to be animals here, and if this is permissible at the level of even under-operators, then what will happen by providing the service itself. I wish this company either a major restructuring, or just leave the market. Operator Anastasia, you are the most terrible, incompetent, uneducated operator that I have ever listened to and talked to.
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1
August 6, 2023
I stayed for a minute, arrived at 11:26, departure was at 11:25. The manager called and warned me that I was already getting off the subway. I got out - there is no car. The driver canceled the order himself and left.
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2
June 20, 2023
Atlas has fabulous drivers, there are no censored words. On the Minsk-Vilnius route, the driver managed not to notice a man with a large black suitcase at the bus stop.
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2
January 24, 2023
Everything is in order, clean, beautiful, there is no wind from the windows, it is warm in the car. Our trains are the best trains in the world👍
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1
January 31, 2023
The train station is very beautiful. Cafes are very expensive. There is a 24-hour currency exchange desk. There is even a restaurant.
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1
July 11, 2023
Punctuality and smooth movement are the main credo. Passengers: Very nice of all the passengers.
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1
December 25, 2022
A new train station is a new train station , everything is fine . It's only a little confusing for the people who live there and are 24/7, but it's probably everywhere
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